# Workflow Trigger & Action - Grant/Revoke Private Channel Access

> TABLE OF CONTENTS Overview Action Name Action Description How to Configure Example Overview The Grant/Revoke Private Channel Access workflow action…

- Source: https://docs.ghlcustomercare.com/docs/workflows/communities-workflow-triggers/workflow-trigger-action-grant-revoke-private-channel-access
- Section: Workflows / Communities Workflow Triggers
- Reading time: 2 min
- Images: 2, each explained below

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Action Name](#trigger-name)
-   [Action Description](#action-description)
-   [How to Configure](#how-to-configure)
-   [Example](#example)

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## Overview

The Grant/Revoke Private Channel Access workflow action allows for automated management of private channel access, enhancing community interactions and user experience.

## Trigger Name 

-   Private Channel Access Granted
-   Private Channel Access Revoked

## Action Name

-   Grant Private Channel Access
-   Revoke Private Channel Access

## Action Description

-   The "**Grant Private Channel Access**" action is used when a user wants to grant access to a member for a specific channel (private channel) within a community group. **And simultaneously add to community group as well.** This automation ensures that users receive timely updates and can engage with relevant channel - content and members.
-   The "**Revoke Private Channel Access**" action is used when a user wants to revoke access of a member to a specific channel (example - a private channel) within a community group, **yet** **keeping them a part of the group**.

## How to Configure

1.  **Navigate to the Workflow Builder:** Access the Workflow Builder in your GHL Customer Care account.
2.  **Create a New Workflow:**
    1.  Click on "Create a Workflow."
    2.  Select the relevant action type: "Grant Private Channel Access" or "Revoke Private Channel Access"
3.  **Configure Trigger Details**:
    -   Specify which group and eventually which private channel you want to grant/revoke access for. You can only see option for private channels and ability to select them, make sure you have relevant private channel
    -   **If a member is not a part of the group already, they will be added to the group and eventually the channel you chose.**
    -   Add any subsequent actions you wish to automate.  
        
        
![Step 3 of 3: Add any subsequent actions you wish to automate](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034017891/original/fIFFeFv2jyenVn4oV3a9ZTThOcFGqjLvKQ.png)

**Step 3 of 3: Add any subsequent actions you wish to automate**

This screenshot accompanies step 3 of 3 in the "How to Configure" section of "Workflow Trigger & Action - Grant/Revoke Private Channel Access". At this point in the walkthrough you add any subsequent actions you wish to automate. This part of the guide covers 10 fields, listed below.
- What this covers: Add any subsequent actions you wish to automate.
- Fields: Overview, Action Name, Action Description, How to Configure, Example, Private Channel Access Granted, Private Channel Access Revoked, Grant Private Channel Access, Revoke Private Channel Access, Configure Trigger Details:
- Controls: TABLE OF CONTENTS, Grant Private Channel Access, Revoke Private Channel Access, yet, keeping them a part of the group, Configure Trigger Details, Test Your Workflow, Save and Activate

Example values (illustrative, not read from the screenshot):

- Action Name: Priya Raman

Full procedure:

1. Specify which group and eventually which private channel you want to grant/revoke access for. You can only see option for private channels and ability to select them, make sure you have relevant private channel
2. If a member is not a part of the group already, they will be added to the group and eventually the channel you chose.
3. Add any subsequent actions you wish to automate.  <- this image

        
          
        
        
![Step 3 of 3: Add any subsequent actions you wish to automate](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155034018460/original/BnAM80CYzX_JkpqTvvDkTGKquYI8Rjr1WQ.png)

**Step 3 of 3: Add any subsequent actions you wish to automate**

This screenshot accompanies step 3 of 3 in the "How to Configure" section of "Workflow Trigger & Action - Grant/Revoke Private Channel Access". At this point in the walkthrough you add any subsequent actions you wish to automate. This part of the guide covers 10 fields, listed below.
- What this covers: Add any subsequent actions you wish to automate.
- Fields: Overview, Action Name, Action Description, How to Configure, Example, Private Channel Access Granted, Private Channel Access Revoked, Grant Private Channel Access, Revoke Private Channel Access, Configure Trigger Details:
- Controls: TABLE OF CONTENTS, Grant Private Channel Access, Revoke Private Channel Access, yet, keeping them a part of the group, Configure Trigger Details, Test Your Workflow, Save and Activate

Example values (illustrative, not read from the screenshot):

- Action Name: Priya Raman

Full procedure:

1. Specify which group and eventually which private channel you want to grant/revoke access for. You can only see option for private channels and ability to select them, make sure you have relevant private channel
2. If a member is not a part of the group already, they will be added to the group and eventually the channel you chose.
3. Add any subsequent actions you wish to automate.  <- this image

        
4.  **Test Your Workflow**: Ensure that the workflow operates as expected by testing it in a controlled environment.
5.  **Save and Activate**: Once confirmed, save your workflow and activate it for use.

## Example

For instance, if a new member joins a book club community, you can set up a workflow that automatically grants them access to the "Book Upgrades" private channel. This ensures they receive immediate updates about upcoming discussions and can engage with other members right away.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com