# Workflow Action - Voicemail

> TABLE OF CONTENTS Overview Action Name Action Description Action Details Example Overview The Voicemail action allows you to send a pre-recorded…

- Source: https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-voicemail
- Section: Workflows / Communication Workflow Actions
- Reading time: 1 min
- Images: 1, each explained below

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Action Name](#action-name)
-   [Action Description](#action-description)
-   [Action Details](#action-details)
-   [Example](#example)

## Overview

The Voicemail action allows you to send a pre-recorded voicemail directly to a contact. This can be useful for follow-ups, notifications, or delivering specific messages without engaging in a live call.

## Action Name

**Voicemail**

## Action Description

Sends a pre-recorded voicemail file to the selected contact.

## Action Details

![Action Details (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155032066704/original/S5yOIgMvdxybPNVPONEqVuXi7sUy1IQMiw.png)

**Action Details (image 1 of 1)**

This screenshot appears in the "Action Details" section of "Workflow Action - Voicemail". The text alongside this image reads: Sends a pre-recorded voicemail file to the selected contact. Immediately after, the guide continues: Field Description Mandatory Action Name The name of the action, which is set as "Voicemail". Yes Drop Your File Upload the pre-recorded voicemail file you wish to send. The file format should be compatible with voicemail playback. Yes.
- What this covers: Sends a pre-recorded voicemail file to the selected contact.
- Controls: Some Triggers (But not limited to)
- Next: Field Description Mandatory Action Name The name of the action, which is set as "Voicemail". Yes Drop Your File Upload the pre-recorded voicemail file you wish to send. The file format should be compatible with voicemail playback. Yes

Full procedure:

1. Name the Action: Under "Action Name," ensure it reads "Voicemail" to identify the action being taken.
2. Upload the File: Click on the "Upload file" button to choose a pre-recorded voicemail message from your local system. Once uploaded, you can play the message to ensure it's the correct one.
3. Save: After configuring, ensure to save the workflow to apply these changes.

<table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="width: 0px"><colgroup><col width="100"><col width="506"><col width="119"></colgroup><tbody><tr><td style="vertical-align: bottom; text-align: center">Field</td><td style="vertical-align: bottom; font-weight: normal; text-align: center">Description</td><td style="vertical-align: bottom; font-weight: normal; text-align: center">Mandatory</td></tr><tr><td style="vertical-align: bottom; white-space: normal">Action Name</td><td style="vertical-align: bottom; white-space: normal">The name of the action, which is set as "Voicemail".</td><td style="vertical-align: bottom; font-weight: normal; white-space: normal">Yes</td></tr><tr><td style="vertical-align: bottom; white-space: normal">Drop Your File</td><td style="vertical-align: bottom; white-space: normal">Upload the pre-recorded voicemail file you wish to send. The file format should be compatible with voicemail playback.</td><td style="vertical-align: bottom; font-weight: normal; white-space: normal">Yes</td></tr></tbody></table>

**How to Configure:**

1.  **Name the Action:** Under "Action Name," ensure it reads "Voicemail" to identify the action being taken.
2.  **Upload the File:** Click on the "Upload file" button to choose a pre-recorded voicemail message from your local system. Once uploaded, you can play the message to ensure it's the correct one.
3.  **Save:** After configuring, ensure to save the workflow to apply these changes.

**Some Triggers (But not limited to)**

To use the Voicemail action effectively, consider combining it with the following triggers:

1.  **Appointment No-Show:** If a contact misses a scheduled appointment, automatically send them a voicemail to reschedule.
2.  **Follow-Up Reminder:** Trigger a voicemail if a contact hasn’t responded to previous communications within a set time frame.

## Example

-   **Trigger:** "Appointment Status Changes" changed to "No-Show"
-   **Action:** "Voicemail"
-   **Uploaded File:** "Reschedule.mp3" (a pre-recorded message encouraging the contact to reschedule their missed appointment)

In this example, the workflow will detect if a contact does not show up for an appointment and automatically send a voicemail to encourage them to reschedule, improving engagement without the need for manual follow-up.

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