# AI Powered Email Generation in Workflow Action > Create professional, high-converting emails in seconds with GHL Customer Care’s AI Email Action. Save time, boost engagement, and streamline workflow automation. - Source: https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/ai-powered-email-generation-in-workflow-action - Section: Workflows / Communication Workflow Actions - Reading time: 4 min - Images: 6, each explained below --- Create professional, high-converting emails in seconds using GHL Customer Care’s new AI-powered Email Action. Save time, boost engagement, and streamline your workflow automation with just a simple description—no copywriting skills required! --- **TABLE OF CONTENTS** - [What is Workflow Email Action AI?](#what-is-workflow-email-action-ai)[](#key-benefits-of-workflow-email-action-ai) - [Key Benefits of Workflow Email Action AI](#key-benefits-of-workflow-email-action-ai)[](#how-to-use-workflow-email-action-ai) - [How To Use Workflow Email Action AI](#how-to-use-workflow-email-action-ai)[](#step-1-navigate-to-workflows) - [Step 1: Navigate to Workflows](#step-1-navigate-to-workflows)[](#step-2-add-the-send-email-action) - [Step 2: Add the Send Email Action](#step-2-add-the-send-email-action)[](#step-3-configure-basic-email-settings) - [Step 3: Configure Basic Email Settings](#step-3-configure-basic-email-settings)[](#step-4-launch-ai-email-writer) - [Step 4: Launch AI Email Writer](#step-4-launch-ai-email-writer)[](#step-5-insert-the-email) - [Step 5: Insert the Email](#step-5-insert-the-email)[](#step-6-finalize-and-save-the-action) - [6\. Finalize and Save the Action](#step-6-finalize-and-save-the-action)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Workflow Email Action AI?** Workflow Email Action AI is an integrated artificial intelligence tool within GHL Customer Care’s workflow builder that allows users to generate complete, context-aware emails simply by describing their intent. Instead of manually writing email content, you can use the “Write with AI” feature to instantly create emails tailored to your use case, tone, and audience. This feature is designed to help users automate email creation, ensuring consistency, professionalism, and high engagement rates, all while reducing the time and effort traditionally required for copywriting. --- ## **Key Benefits of Workflow Email Action AI** Discover how Workflow Email Action AI can transform your email automation process: - **Instant Email Generation:** Create ready-to-send emails in seconds by providing a brief description. - **No Copywriting Needed:** Eliminate the need for manual writing or hiring copywriters. - **Customizable Tone:** Choose from different tones (neutral, friendly, professional, etc.) to match your brand voice. - **Context-Aware Content:** Generate emails that are relevant to your workflow’s specific context and audience. - **Flexible Subject Line:** Optionally use the AI-generated subject or create your own. - **Easy Revisions:** Quickly re-generate or refine emails with follow-up prompts. - **Seamless Workflow Integration:** Insert AI-generated emails directly into your workflow without leaving the builder. - **Enhanced Productivity:** Save time and focus on higher-level strategy instead of repetitive content creation. --- ## **How To Use Workflow Email Action AI** Proper setup ensures you get the most out of AI-powered email generation, allowing you to automate communications efficiently and maintain a consistent brand voice. ### **Step 1:** Navigate to Workflows 1. Log in to your GHL Customer Care account. 2. Click on **Automation** in the left-hand menu. 3. Select **Workflows**. 4. Choose one of the following: - Click **\+ Create Workflow** button to start from scratch. (Refer to - [Workflow Builder Walkthrough](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough)). - Or, click on an **existing workflow name** to edit it. ### ![Step 1: Navigate to Workflows (image 1 of 6)](https://jumpshare.com/v/BCG9CVTuRyMgPD8R74CA+/GIF+Recording+2025-06-12+at+8.20.54+PM.gif) **Step 1: Navigate to Workflows (image 1 of 6)** This animation appears in the "Step 1: Navigate to Workflows" section of "AI Powered Email Generation in Workflow Action". The text alongside this image reads: Log in to your GHL Customer Care account. Click on Automation in the left-hand menu. Select Workflows. Choose one of the following. Immediately after, the guide continues: Inside your workflow builder, add your trigger (e.g., form submission, payment received, etc.). Click the + button to add a new action. In the search bar, type Email/Send Email, or Scroll to the Communications section and select Send Email. - What to choose: Log in to your GHL Customer Care account. Click on Automation in the left-hand menu. Select Workflows. Choose one of the following: - Next: Inside your workflow builder, add your trigger (e.g., form submission, payment received, etc.). Click the + button to add a new action. In the search bar, type Email/Send Email, or Scroll to the Communications section and select Send Email. ### **Step 2:** Add the Send Email Action 1. Inside your workflow builder, add your trigger (e.g., form submission, payment received, etc.). 2. Click the **+** button to add a new action. 3. In the search bar, type **Email/Send Email**, or 4. Scroll to the **Communications** section and select **Send****Email**. ![Step 2: Add the Send Email Action (image 2 of 6)](https://jumpshare.com/v/M0FLBHNb6sf3GyKAWvta+/GIF+Recording+2025-06-12+at+8.28.26+PM.gif) **Step 2: Add the Send Email Action (image 2 of 6)** This animation appears in the "Step 2: Add the Send Email Action" section of "AI Powered Email Generation in Workflow Action". The text alongside this image reads: Inside your workflow builder, add your trigger (e.g., form submission, payment received, etc.). Click the + button to add a new action. In the search bar, type Email/Send Email, or Scroll to the Communications section and select Send Email. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: In the Send Email action block. - What to fill in: Inside your workflow builder, add your trigger (e.g., form submission, payment received, etc.). Click the + button to add a new action. In the search bar, type Email/Send Email, or Scroll to the Communications section and select Send Email. - Fields: In the search bar, type Email/Send Email, or - Controls: +, Email/Send Email, Communications, Send, Email - Next: In the Send Email action block: Full procedure: 1. Inside your workflow builder, add your trigger (e.g., form submission, payment received, etc.). 2. Click the + button to add a new action. 3. In the search bar, type Email/Send Email, or 4. Scroll to the Communications section and select Send Email. ### **Step 3:** Configure Basic Email Settings 1. In the **Send** **Email** action block: - **Name the action** (e.g., Consultation Follow-Up) - Enter the **From Name** and **From Email** - Add **CC** or **BCC** if needed - Enter **Subject line** or leave it empty. For full setup of Send Email Action, check the [Workflow Action - Send Email](https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-send-email) guide. ![Step 3: Configure Basic Email Settings (image 3 of 6)](https://jumpshare.com/v/1dP7OtApNm1HE3d7WFZj+/Screen+Shot+2025-06-12+at+8.54.19+PM.png) **Step 3: Configure Basic Email Settings (image 3 of 6)** This screenshot appears in the "Step 3: Configure Basic Email Settings" section of "AI Powered Email Generation in Workflow Action". The text alongside this image reads: For full setup of Send Email Action, check the Workflow Action - Send Email guide. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Click on the Write with AI button in the Message segment. Choose a Tone from the dropdown (e.g., Friendly, Professional, Casual). Enter a P rompt describing: Click on Generate Email. - What this covers: For full setup of Send Email Action, check the Workflow Action - Send Email guide. - Fields: In the Send Email action block:, Name the action (e.g., Consultation Follow-Up) - Controls: Send, Email, Name the action, From Name, From Email, CC, BCC, Subject line - Next: Click on the Write with AI button in the Message segment. Choose a Tone from the dropdown (e.g., Friendly, Professional, Casual). Enter a P rompt describing: Click on Generate Email. Example values (illustrative, not read from the screenshot): - Name the action (e.g., Consultation Follow-Up): Priya Raman ### **Step 4:** Launch AI Email Writer 1. Click on the **Write with AI** button in the **Message** segment. 2. Choose a **Tone** from the dropdown (e.g., Friendly, Professional, Casual). 3. Enter a **P****rompt** describing: - Purpose of the email - Audience (e.g., leads, clients) - Desired outcome (e.g., booking, reply, purchase) 4. Click on **Generate Email**. ![Step 4: Launch AI Email Writer (image 4 of 6)](https://jumpshare.com/v/uFeUWP0fERwYa8hBWfqA+/GIF+Recording+2025-06-12+at+8.57.05+PM.gif) **Step 4: Launch AI Email Writer (image 4 of 6)** This animation appears in the "Step 4: Launch AI Email Writer" section of "AI Powered Email Generation in Workflow Action". The text alongside this image reads: Click on the Write with AI button in the Message segment. Choose a Tone from the dropdown (e.g., Friendly, Professional, Casual). Enter a P rompt describing: Click on Generate Email. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: AI will auto-fill: Review the content: You can also provide suggestions and Regenerate the email. When ready, click Use Email. - What to fill in: Click on the Write with AI button in the Message segment. Choose a Tone from the dropdown (e.g., Friendly, Professional, Casual). Enter a P rompt describing: Click on Generate Email. - Fields: Purpose of the email, Audience (e.g., leads, clients), Desired outcome (e.g., booking, reply, purchase) - Controls: Write with AI, Message, Tone, P, rompt, Generate Email - Next: AI will auto-fill: Review the content: You can also provide suggestions and Regenerate the email. When ready, click Use Email. Example values (illustrative, not read from the screenshot): - Purpose of the email: priya.raman@northgatedental.com Full procedure: 1. Click on the Write with AI button in the Message segment. 2. Choose a Tone from the dropdown (e.g., Friendly, Professional, Casual). 3. Enter a P rompt describing: 4. Click on Generate Email. ### **Step 5:** Insert the Email 1. AI will auto-fill: - A suggested **subject line** - A full **email body** 2. Review the content: - **Edit** anything that needs adjustment - **Replace the subject line** if preferred 3. You can also **provide suggestions** and **Regenerate** the email. 4. When ready, click **Use Email**. ![Step 5: Insert the Email (image 5 of 6)](https://jumpshare.com/v/xXTfPzymoBQFgvTcWgdb+/Screen+Shot+2025-06-12+at+9.01.10+PM.png) **Step 5: Insert the Email (image 5 of 6)** This screenshot appears in the "Step 5: Insert the Email" section of "AI Powered Email Generation in Workflow Action". The text alongside this image reads: AI will auto-fill: Review the content: You can also provide suggestions and Regenerate the email. When ready, click Use Email. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: The AI generated Email will now appear in the Message segment. After inserting the generated content: Click Save Action to finalize. - What to fill in: AI will auto-fill: Review the content: You can also provide suggestions and Regenerate the email. When ready, click Use Email. - Fields: AI will auto-fill:, A suggested subject line, A full email body, Replace the subject line if preferred - Controls: subject line, email body, Edit, Replace the subject line, provide suggestions, Regenerate, Use Email - Next: The AI generated Email will now appear in the Message segment. After inserting the generated content: Click Save Action to finalize. Full procedure: 1. AI will auto-fill: 2. Review the content: 3. You can also provide suggestions and Regenerate the email. 4. When ready, click Use Email. ### **Step 6:** Finalize and Save the Action 1. The AI generated Email will now appear in the Message segment. 2. After inserting the generated content: - Add any attachments if needed - Send a **Test Email** (optional) 3. Click **Save Action** to finalize. You’ll now see the completed **Send Email** step within your workflow. The AI-generated email is ready to be triggered by your automation logic. ![Step 6: Finalize and Save the Action (image 6 of 6)](https://jumpshare.com/v/egL1l7YbFy7xh9eDyebo+/Screen+Shot+2025-06-12+at+9.05.19+PM.png) **Step 6: Finalize and Save the Action (image 6 of 6)** This screenshot appears in the "Step 6: Finalize and Save the Action" section of "AI Powered Email Generation in Workflow Action". The text alongside this image reads: You’ll now see the completed Send Email step within your workflow. The AI-generated email is ready to be triggered by your automation logic. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Q: Can I edit the AI-generated email before sending it? - What this covers: You’ll now see the completed Send Email step within your workflow. The AI-generated email is ready to be triggered by your automation logic. - Fields: After inserting the generated content:, Send a Test Email (optional) - Controls: Test Email, Save Action, Send Email - Next: Q: Can I edit the AI-generated email before sending it? Full procedure: 1. The AI generated Email will now appear in the Message segment. 2. After inserting the generated content: 3. Click Save Action to finalize. --- ## **Frequently Asked Questions** **Q: Can I edit the AI-generated email before sending it?** Yes, you can review and edit the content before inserting it into your workflow. **Q: What tones are available for AI-generated emails?** The default is neutral, but you can select from various tones such as friendly, professional, or persuasive, etc. **Q: Can I use this feature for all types of workflows?** Email Action AI is available in any workflow where the Send Email action is used. **Q: How does the AI ensure emails are contextually relevant?** The AI uses your description and workflow context to generate tailored, relevant content. **Q: Will this feature work with custom email templates?** You can edit and format the AI-generated email to fit your custom templates as needed. **Q: Is there an extra cost for using Email Action AI?** No, there is no cost associated with using the Email Action AI. **Q: Can I re-generate the email if I’m not satisfied with the first result?** Yes, you can provide follow-up prompts and re-generate the email as many times as needed. --- ## **Related Articles** - [](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough)[](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough)[](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough)[Workflow Builder Walkthrough](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough) - [Email Sending Guide: Email Best Practices & Email Warm Up](https://docs.ghlcustomercare.com/docs/email/lc-email/email-sending-guide-email-best-practices-email-warm-up)  - [Workflow AI Assistant](https://docs.ghlcustomercare.com/docs/ai-employee/workflow-ai/workflow-ai-assistant)[](https://docs.ghlcustomercare.com/docs/ai-employee/workflow-ai/workflow-ai-assistant)[](https://docs.ghlcustomercare.com/docs/ai-employee/workflow-ai/workflow-ai-assistant) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com