# WordPress: Payment Failure Notifications via Email & LC Plugin > Learn how to enable Payment Failure Notifications in your WordPress Admin via the LC Plugin to address billing issues quickly and keep services active. - Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-payment-failure-notifications-via-email-lc-plugin - Section: Sites / Wordpress - Reading time: 3 min - Images: 3, each explained below - Modified on Fri, 1 May at 6:23 AM --- Payment Failure Notifications on WordPress Admin, powered by the LC Plugin, provide instant, actionable alerts in your WordPress Admin dashboard when a payment fails. This feature ensures you can address billing issues promptly, minimizing service disruptions and keeping your GHL Customer Care services running smoothly. --- **TABLE OF CONTENTS** - [What are Payment Failure Notifications on WordPress Admin?](#what-are-payment-failure-notifications-on-wordpress-admin) - [Key Benefits of Payment Failure Notifications on WordPress Admin](#key-benefits-of-payment-failure-notifications-on-wordpress-admin) - [Grace-Period Handling](#grace-period-handling) - [Dismiss-and-Repeat Logic](#dismiss-and-repeat-logic) - [Email Notification Timeline for Payment Failures](#email-notification-timeline-for-payment-failures) - [How To Set Up Automatic Payment Failure Notifications on WordPress Admin](#how-to-set-up-automatic-payment-failure-notifications-on-wordpress-admin) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What are Payment Failure Notifications on WordPress Admin?** Payment Failure Notifications on WordPress Admin is a GHL Customer Care feature that displays clear, contextual alerts in your WordPress Admin dashboard whenever a payment fails. Using the LC Plugin, it delivers real-time prompts that guide you toward resolving billing issues quickly, without leaving your primary work environment. These alerts appear clearly within the wp-admin interface and guide users to take immediate action, reducing the risk of site disruptions due to unpaid invoices. --- ## **Key Benefits of Payment Failure Notifications on WordPress Admin** This feature enhances your WordPress experience by ensuring payment issues are visible and actionable immediately, preventing potential service interruptions. - **Immediate visibility**: Receive in-dashboard alerts the moment a payment fails. - **3-day grace period**: Keep full site access while addressing the billing problem. - **Persistent reminders**: Dismiss alerts temporarily, but they will reappear until resolved. - **Effortless integration**: Works seamlessly via the LC Plugin with minimal setup. - **Reduced churn and downtime**: Encourages prompt resolution to keep services active. --- ## **Grace-Period Handling** Grace-Period Handling provides a balanced approach by allowing three days to fix a billing issue without affecting your site’s accessibility. This ensures continuity while promoting timely account management. - Alerts remain active for 3 days after a payment failure. - The site remains fully accessible during this period. - After 3 days, a site-lock mechanism activates if the issue persists. - Encourages action without abrupt service disruption. --- ## **Dismiss-and-Repeat Logic** Dismiss-and-Repeat functionality keeps you aware of unresolved issues without overwhelming your workflow. You can hide alerts temporarily, but they return to maintain visibility until resolved. - Temporarily dismiss alerts to reduce distraction. - Notifications return on page reload or next login. - Ensures payment failures remain visible until fixed. - Promotes accountability and prompt resolution. --- ## **Email Notification Timeline for Payment Failures** When a WordPress hosting payment fails, the system sends time-based email notifications with increasing urgency. If payment is not received after 21 days, the WordPress subscription is automatically canceled and the website is deleted. **Note**: This notification sequence is automated and does not require manual action by support. **Timeline:** **Day 1:**  WordPress Payment Overdue ⏳ **Day 3:** Notice: Access Restricted ?  **Day 7:** Final Reminder: Payment Needed for your WordPress Site Hosting ? **Day 14:** Immediate Action Needed for your WordPress Site Hosting ⛔ **Day 21:** Your WordPress Subscription has been Canceled (subscription is canceled and the website is deleted) ❌ --- ## **How To Set Up Automatic Payment Failure Notifications on WordPress Admin** Proper setup ensures you benefit fully from timely billing alerts. Following these steps will activate the feature within your WordPress Admin dashboard. ### **Steps to Enable Notification Alerts** 1. Log in to your WordPress admin dashboard. ![Step 1 of 3: Log in to your WordPress admin dashboard](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051535356/original/uEK2yRnvrwy2qL0c-D4SHOQwv-B_Sq7wXQ.png) **Step 1 of 3: Log in to your WordPress admin dashboard** This screenshot accompanies step 1 of 3 in the "Steps to Enable Notification Alerts" section of "WordPress: Payment Failure Notifications via Email & LC Plugin". At this point in the walkthrough you log in to your WordPress admin dashboard. The navigation path used here is Plugins > Installed Plugins. The next step is to navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. - Path: Plugins > Installed Plugins - What this covers: Log in to your WordPress admin dashboard. - Controls: Plugins > Installed Plugins, LC (LeadConnector) Plugin - Next: Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. Full procedure: 1. Log in to your WordPress admin dashboard. <- this image 2. Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. 3. No further setup is needed; alerts will trigger automatically upon payment failure. 2. Navigate to **Plugins > Installed Plugins**. Ensure the **LC (LeadConnector) Plugin** is installed and activated. ![Step 2 of 3: Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector)…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051536217/original/wk8cVCJEQDIseyyQnXmqWPhgmn_sfURB-w.png) **Step 2 of 3: Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector)…** This screenshot accompanies step 2 of 3 in the "Steps to Enable Notification Alerts" section of "WordPress: Payment Failure Notifications via Email & LC Plugin". At this point in the walkthrough you navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. The navigation path used here is Plugins > Installed Plugins. The next step is to no further setup is needed; alerts will trigger automatically upon payment failure. - Path: Plugins > Installed Plugins - Where to go: Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. - Controls: Plugins > Installed Plugins, LC (LeadConnector) Plugin - Next: No further setup is needed; alerts will trigger automatically upon payment failure. Full procedure: 1. Log in to your WordPress admin dashboard. 2. Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. <- this image 3. No further setup is needed; alerts will trigger automatically upon payment failure. 3. No further setup is needed; alerts will trigger automatically upon payment failure. ![Step 3 of 3: No further setup is needed; alerts will trigger automatically upon…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051536379/original/P3Z1r8Te4uAXwR0bKpwkwR4eja9GvH2qTw.png) **Step 3 of 3: No further setup is needed; alerts will trigger automatically upon…** This screenshot accompanies step 3 of 3 in the "Steps to Enable Notification Alerts" section of "WordPress: Payment Failure Notifications via Email & LC Plugin". At this point in the walkthrough you no further setup is needed; alerts will trigger automatically upon payment failure. The navigation path used here is Plugins > Installed Plugins. - Path: Plugins > Installed Plugins - What this covers: No further setup is needed; alerts will trigger automatically upon payment failure. - Controls: Plugins > Installed Plugins, LC (LeadConnector) Plugin Full procedure: 1. Log in to your WordPress admin dashboard. 2. Navigate to Plugins > Installed Plugins. Ensure the LC (LeadConnector) Plugin is installed and activated. 3. No further setup is needed; alerts will trigger automatically upon payment failure. <- this image --- ## **Frequently Asked Questions** **Q: What does the Payment Failure Notification do?** It shows a clear alert in your WordPress Admin when a payment fails, prompting immediate action. **Q: How long is the grace period before the site locks?** Three days, during which your site remains accessible to allow issue resolution. **Q: If I dismiss the alert, will it remain dismissed permanently?** No, the alert reappears on page reload or your next login until the issue is resolved. **Q: What prerequisite is needed to use this feature?** The LC Plugin must be active on your WordPress site. **Q: Can I customize the notification message?** Notifications are standardized for clarity; customization is currently limited. --- ## **Related Articles** - [LC (LeadConnector) WordPress Plugin](https://docs.ghlcustomercare.com/docs/sites/wordpress/the-complete-guide-to-the-leadconnector-lc-wordpress-plugin) - [WordPress Plugin and Theme Management](https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-plugin-and-theme-management) - [Workflow Trigger – Payment Received](https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-payment-received) - [Notifications inside Client Portal](https://docs.ghlcustomercare.com/docs/client-portal/client-portal-2/notifications-inside-client-portal) - Getting Started: Migrate a WordPress Site --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com