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How to Set Up Root Domain/Subdomain for Funnels/Websites

Adding a domain to your account enables website and funnel functionalities to be created and utilized. A domain refers to the web address, for example, a root domain like mydomain.com or a subdomain like www.mydomain.com.

9 min read1,975 words21 explained imagesUpdated Thu, 20 Aug at 9:12 AM
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On this page
  1. How to configure Domains for Funnels and Websites?
  2. Step 1: (DNS Setup) Add an A record OR a CNAME record:
  3. Step 2: Add a Domain/Subdomain to your sub-account:
  4. Step 3: Associate the Domain to a Funnel/Website:
  5. How to check your DNS records (DNS Lookup Tool)
  6. Removing a Domain from the account
  7. Troubleshooting
  8. What causes an SSL Error?
  9. What causes the error "CNAME / A record not found."
  10. How to Fix This Error
  11. Why do my Cloudflare domains not work with a Proxy?
  12. Frequently Asked Questions
  13. Related Articles

Adding a domain to your account enables website and funnel functionalities to be created and utilized. A domain refers to the web address, for example, a root domain like mydomain.com or a subdomain like www.mydomain.com. To begin, establish a domain with a registrar like Cloudflare, GoDaddy, or others. Afterward, you can integrate the Domain into the system for use.

Note: This article covers how to manually configure a domain. To learn about the automated Domain Connect feature, click here. 

TABLE OF CONTENTS

How to configure Domains for Funnels and Websites?

To set up your new Domain, adhere to the following instructions:

Step 1: (DNS Setup) Add an A record OR a CNAME record:

You must complete this step within your domain registrar, such as Cloudflare or GoDaddy. Based on your domain host, you can choose one of the following two methods:

CNAME:
You can add a CNAME record for your subdomains using the value sites.ludicrous.cloud

Step 1: (DNS Setup) Add an A record OR a CNAME record: (image 1 of 21) What this shows CNAME: You can add a CNAME record for your subdomains using the value sites.ludicrous.cloud What this shows Illustrates the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: CNAME: You can add a CNAME record for your subdomains using the value sites.ludicrous.cloud. Immediately after, the guide continues: Important: • In your DNS provider, the Host/Name should be only the subdomain part (for example, www for www.mydomain.com, or sub for sub.mydomain.com). • The Value/Target should be sites.ludicrous.cloud. • Do not create both a CNAME and…. Image 1 of 21 What this coversCNAME: You can add a CNAME record for your subdomains using the value sites.ludicrous.cloud
Buttons and menus referenced sites.ludicrous.cloudA Record162.159.140.166
Next stepImportant: • In your DNS provider, the Host/Name should be only the subdomain part (for example, www for www.mydomain.com, or sub for sub.mydomain.com). • The Value/Target should be sites.ludicrous.cloud. • Do not create both a CNAME and an A record for the same host (for example, www). Choose either the CNAME method or the A record method below. 
Important:

• In your DNS provider, the Host/Name should be only the subdomain part (for example, www for www.mydomain.com, or sub for sub.mydomain.com).

• The Value/Target should be sites.ludicrous.cloud.

• Do not create both a CNAME and an A record for the same host (for example, www). Choose either the CNAME method or the A record method below.
Instructions on Adding a CNAME record to various Domain Registrars:

Namecheap instructions
Godaddy instructions
Cloudflare instrucions
Wix instructions
Hostinger instructions
BlueHost instructions
Please Note:
If you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy.



  
  

    Step 1: (DNS Setup) Add an A record OR a CNAME record: (image 2 of 21)
    What this shows Instructions on Adding a CNAME record to various Domain Registrars: Namecheap instructions Godaddy instructions Cloudflare instrucions Wix…

  What this shows
  Illustrates the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites".
  This screenshot appears in the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Instructions on Adding a CNAME record to various Domain Registrars: Namecheap instructions Godaddy instructions Cloudflare instrucions Wix instructions Hostinger instructions BlueHost instructions. Immediately after, the guide continues: Alternatively, you can add an A record for your root domain or subdomain, directing it to 162.159.140.166.
  Image 2 of 21
  What this coversInstructions on Adding a CNAME record to various Domain Registrars: Namecheap instructions Godaddy instructions Cloudflare instrucions Wix instructions Hostinger instructions BlueHost instructions
  
  

        Buttons and menus referenced
        sites.ludicrous.cloudA Record162.159.140.166
      

  Next stepAlternatively, you can add an A record for your root domain or subdomain, directing it to 162.159.140.166

A Record

Alternatively, you can add an A record for your root domain or subdomain, directing it to 162.159.140.166

Namecheap instructions
Godaddy instructions
Cloudflare instructions
Wix instructions
Hostinger instructions
Bluehost instructions


Step 1: (DNS Setup) Add an A record OR a CNAME record: (image 3 of 21) What this shows Namecheap instructions Godaddy instructions Cloudflare instructions Wix instructions Hostinger instructions Bluehost instructions What this shows Illustrates the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Namecheap instructions Godaddy instructions Cloudflare instructions Wix instructions Hostinger instructions Bluehost instructions. Immediately after, the guide continues: If you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy. Image 3 of 21 What this coversNamecheap instructions Godaddy instructions Cloudflare instructions Wix instructions Hostinger instructions Bluehost instructions
Buttons and menus referenced sites.ludicrous.cloudA Record162.159.140.166
Next stepIf you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy.

Please Note:

If you are using Cloudflare, please make sure that the Proxy status is set to DNS only as we do not support Cloudflare Proxy. 



  
  

    Step 1: (DNS Setup) Add an A record OR a CNAME record: (image 4 of 21)
    What this shows Namecheap instructions Godaddy instructions Cloudflare instructions Wix instructions Hostinger instructions Bluehost instructions

  What this shows
  Illustrates the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites".
  This screenshot appears in the "Step 1: (DNS Setup) Add an A record OR a CNAME record:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Namecheap instructions Godaddy instructions Cloudflare instructions Wix instructions Hostinger instructions Bluehost instructions. Immediately after, the guide continues: After adding your Domain to the Domain Registrar, it might take some time for the DNS settings to propagate, so if it doesn't work immediately, give it some time (up to 24 hours) and try again.
  Image 4 of 21
  What this coversNamecheap instructions Godaddy instructions Cloudflare instructions Wix instructions Hostinger instructions Bluehost instructions
  
  

        Buttons and menus referenced
        sites.ludicrous.cloudA Record162.159.140.166
      

  Next stepAfter adding your Domain to the Domain Registrar, it might take some time for the DNS settings to propagate, so if it doesn't work immediately, give it some time (up to 24 hours) and try again.

After adding your Domain to the Domain Registrar, it might take some time for the DNS settings to propagate, so if it doesn't work immediately, give it some time (up to 24 hours) and try again.

Step 2: Add a Domain/Subdomain to your sub-account:

  1. Go to Settings in the left navigation menu.
    Step 1 of 4: Go to Settings in the left navigation menu What this shows Step 1 of 4: Go to Settings in the left navigation menu. What this shows Shows where to go for step 1 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot accompanies step 1 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". At this point in the walkthrough you go to Settings in the left navigation menu. The next step is to next, go to Domains & URL Redirects > click the + Connect a domain button. Step 1 of 4Image 5 of 21 Where to goGo to Settings in the left navigation menu.
    Buttons and menus referenced SettingsDomainsURL Redirects+ Connect a domainConnectFunnel/Website/Store/Blog/Webinar.Domain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
    Next stepNext, go to Domains & URL Redirects > click the + Connect a domain button.
    All 4 steps in this procedure
    1. Go to Settings in the left navigation menu. this image
    2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
    3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
    4. Type in the Domain or Subdomain and click on Continue
  2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
    Step 2 of 4: Next, go to Domains & URL Redirects > click the + Connect a domain… What this shows Step 2 of 4: Next, go to Domains & URL Redirects > click the + Connect a domain button. What this shows Shows what to click for step 2 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot accompanies step 2 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". At this point in the walkthrough you next, go to Domains & URL Redirects > click the + Connect a domain button. The next step is to click on Connect for the Option Funnel/Website/Store/Blog/Webinar. Step 2 of 4Image 6 of 21 What to clickNext, go to Domains & URL Redirects > click the + Connect a domain button.
    Buttons and menus referenced DomainsURL Redirects+ Connect a domainSettingsConnectFunnel/Website/Store/Blog/Webinar.Domain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
    Next stepClick on Connect for the Option Funnel/Website/Store/Blog/Webinar.
    All 4 steps in this procedure
    1. Go to Settings in the left navigation menu.
    2. Next, go to Domains & URL Redirects > click the + Connect a domain button. this image
    3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
    4. Type in the Domain or Subdomain and click on Continue

  3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
    Step 3 of 4: Click on Connect for the Option Funnel/Website/Store/Blog/Webinar What this shows Step 3 of 4: Click on Connect for the Option Funnel/Website/Store/Blog/Webinar. What this shows Shows what to click for step 3 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot accompanies step 3 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". At this point in the walkthrough you click on Connect for the Option Funnel/Website/Store/Blog/Webinar. The next step is to type in the Domain or Subdomain and click on Continue. Step 3 of 4Image 7 of 21 What to clickClick on Connect for the Option Funnel/Website/Store/Blog/Webinar.
    Buttons and menus referenced ConnectFunnel/Website/Store/Blog/Webinar.SettingsDomainsURL Redirects+ Connect a domainDomain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
    Next stepType in the Domain or Subdomain and click on Continue
    All 4 steps in this procedure
    1. Go to Settings in the left navigation menu.
    2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
    3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar. this image
    4. Type in the Domain or Subdomain and click on Continue

  4. Type in the Domain or Subdomain and click on Continue
    Step 4 of 4: Type in the Domain or Subdomain and click on Continue What this shows Step 4 of 4: Type in the Domain or Subdomain and click on Continue What this shows Shows what to fill in for step 4 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot accompanies step 4 of 4 in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". At this point in the walkthrough you type in the Domain or Subdomain and click on Continue. Step 4 of 4Image 8 of 21 What to fill inType in the Domain or Subdomain and click on Continue
    Buttons and menus referenced Domain or SubdomainContinueSettingsDomainsURL Redirects+ Connect a domainConnectFunnel/Website/Store/Blog/Webinar.Enter your domain in theDomain URLAdd record manuallywww
    All 4 steps in this procedure
    1. Go to Settings in the left navigation menu.
    2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
    3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
    4. Type in the Domain or Subdomain and click on Continue this image

For Root Domains (e.g mydomain.com):

Enter your domain in the Domain URL field (use the root domain, not the subdomain) then click the Add record manually link.

By default, the system will enable adding the www subdomain in addition to the root domain. 

This option will also enable a 301 redirect so that all traffic to the www subdomain will be sent to the root domain. 

Step 2: Add a Domain/Subdomain to your sub-account: (image 9 of 21) What this shows This option will also enable a 301 redirect so that all traffic to the www subdomain will be sent to the root domain. What this shows Illustrates the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: This option will also enable a 301 redirect so that all traffic to the www subdomain will be sent to the root domain. Immediately after, the guide continues: Note: Clicking the Continue button will initiate the " Domain Connect " feature which will lookup where the domain is registered and attempt to authorize a connection to automatically add the necessary DNS records. If your registrar is…. Image 9 of 21 What this coversThis option will also enable a 301 redirect so that all traffic to the www subdomain will be sent to the root domain.
Buttons and menus referenced SettingsDomainsURL Redirects+ Connect a domainConnectFunnel/Website/Store/Blog/Webinar.Domain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
Next stepNote: Clicking the Continue button will initiate the " Domain Connect " feature which will lookup where the domain is registered and attempt to authorize a connection to automatically add the necessary DNS records. If your registrar is not supported yet, you will be prompted to manually add the DNS records with your domain registrar.
All 4 steps in this procedure
  1. Go to Settings in the left navigation menu.
  2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
  3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
  4. Type in the Domain or Subdomain and click on Continue
 
Note: Clicking the Continue button will initiate the "Domain Connect" feature which will lookup where the domain is registered and attempt to authorize a connection to automatically add the necessary DNS records. If your registrar is not supported yet, you will be prompted to manually add the DNS records with your domain registrar.

For Subdomains (e.g sub.mydomain.com)

Enter your subdomain in the Domain URL field  then click the Add record manually link.

Step 2: Add a Domain/Subdomain to your sub-account: (image 10 of 21) What this shows Enter your subdomain in the Domain URL field then click the Add record manually link. What this shows Illustrates the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Enter your subdomain in the Domain URL field then click the Add record manually link. Immediately after, the guide continues: Note: If you want a funnel step / website page to open without a path (domain.com instead of domain.com/home), you can select that page as the default page for that domain. A default page can be selected from Settings > Domains & URL…. Image 10 of 21 What to fill inEnter your subdomain in the Domain URL field then click the Add record manually link.
Buttons and menus referenced SettingsDomainsURL Redirects+ Connect a domainConnectFunnel/Website/Store/Blog/Webinar.Domain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
Next stepNote: If you want a funnel step / website page to open without a path (domain.com instead of domain.com/home), you can select that page as the default page for that domain. A default page can be selected from Settings > Domains & URL Redirects > Manage Domain> Edit Domain
All 4 steps in this procedure
  1. Go to Settings in the left navigation menu.
  2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
  3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
  4. Type in the Domain or Subdomain and click on Continue
 
Note: If you want a funnel step / website page to open without a path (domain.com instead of domain.com/home), you can select that page as the default page for that domain. A default page can be selected from Settings > Domains & URL Redirects > Manage Domain> Edit Domain



  
  

    Step 2: Add a Domain/Subdomain to your sub-account: (image 11 of 21)
    What this shows Enter your subdomain in the Domain URL field then click the Add record manually link.

  What this shows
  Illustrates the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites".
  This screenshot appears in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Enter your subdomain in the Domain URL field then click the Add record manually link. Immediately after, the guide continues: Once the DNS records have been verified, you will be presented with a screen where you can choose which funnel or website you'd like to link.
  Image 11 of 21
  What to fill inEnter your subdomain in the Domain URL field then click the Add record manually link.
  
  

        Buttons and menus referenced
        SettingsDomainsURL Redirects+ Connect a domainConnectFunnel/Website/Store/Blog/Webinar.Domain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
      

  Next stepOnce the DNS records have been verified, you will be presented with a screen where you can choose which funnel or website you'd like to link.
  
  

        All 4 steps in this procedure
        
  1. Go to Settings in the left navigation menu.
  2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
  3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
  4. Type in the Domain or Subdomain and click on Continue

      


  





  
  

    Step 2: Add a Domain/Subdomain to your sub-account: (image 12 of 21)
    What this shows Enter your subdomain in the Domain URL field then click the Add record manually link.

  What this shows
  Illustrates the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites".
  This screenshot appears in the "Step 2: Add a Domain/Subdomain to your sub-account:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Enter your subdomain in the Domain URL field then click the Add record manually link. Immediately after, the guide continues: Once the DNS records have been verified, you will be presented with a screen where you can choose which funnel or website you'd like to link.
  Image 12 of 21
  What to fill inEnter your subdomain in the Domain URL field then click the Add record manually link.
  
  

        Buttons and menus referenced
        SettingsDomainsURL Redirects+ Connect a domainConnectFunnel/Website/Store/Blog/Webinar.Domain or SubdomainContinueEnter your domain in theDomain URLAdd record manuallywww
      

  Next stepOnce the DNS records have been verified, you will be presented with a screen where you can choose which funnel or website you'd like to link.
  
  

        All 4 steps in this procedure
        
  1. Go to Settings in the left navigation menu.
  2. Next, go to Domains & URL Redirects > click the + Connect a domain button.
  3. Click on Connect for the Option Funnel/Website/Store/Blog/Webinar.
  4. Type in the Domain or Subdomain and click on Continue

Step 3: Associate the Domain to a Funnel/Website:

Once the DNS records have been verified, you will be presented with a screen where you can choose which funnel or website you'd like to link.

  • First, choose the funnel or website.
  • Then, you'll be presented with an choice of which funnel step or page of a website you'd like to be the default landing page.
  • Finally, click the Link Domain button. This will complete the process and add an SSL certificate automatically. Please note that it will take a few minutes to complete on the backend.
Step 3: Associate the Domain to a Funnel/Website: (image 13 of 21) What this shows First, choose the funnel or website. What this shows Illustrates the "Step 3: Associate the Domain to a Funnel/Website:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "Step 3: Associate the Domain to a Funnel/Website:" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: First, choose the funnel or website. Then, you'll be presented with an choice of which funnel step or page of a website you'd like to be the default landing page. Finally, click the Link Domain button. This will complete the process and add an SSL certificate automatically. Please note that it…. Immediately after, the guide continues: MXtoolbox is a popular online tool that can help you check your Domain's DNS records. Follow these steps to use MXtoolbox for checking DNS records. Image 13 of 21 What to chooseFirst, choose the funnel or website. Then, you'll be presented with an choice of which funnel step or page of a website you'd like to be the default landing page. Finally, click the Link Domain button. This will complete the process and add an SSL certificate automatically. Please note that it will take a few minutes to complete on the backend.
Buttons and menus referenced funnel or websitefunnel step or page of a websiteLink Domain
Next stepMXtoolbox is a popular online tool that can help you check your Domain's DNS records. Follow these steps to use MXtoolbox for checking DNS records:
All 3 steps in this procedure
  1. First, choose the funnel or website.
  2. Then, you'll be presented with an choice of which funnel step or page of a website you'd like to be the default landing page.
  3. Finally, click the Link Domain button. This will complete the process and add an SSL certificate automatically. Please note that it will take a few minutes to complete on the backend.

How to check your DNS records (DNS Lookup Tool)

MXtoolbox is a popular online tool that can help you check your Domain's DNS records. Follow these steps to use MXtoolbox for checking DNS records:

Go to the MXtoolbox website at https://mxtoolbox.com.

On the homepage, you will see a dropdown menu with options like MX Lookup, DNS Lookup, Blacklists, etc. Click on the dropdown menu and select the type of DNS record you want to check. Some common options include: standard.

  • MX Lookup: Check your Domain's mail exchange (MX) records.
  • DNS Lookup: Check various DNS records like A, AAAA, CNAME, NS, etc.
  • TXT Lookup: Check the text (TXT) records for your Domain, which often contain information like SPF, DKIM, and DMARC records.
  • CNAME Lookup: Check your Domain's canonical name (CNAME) records.

After selecting the appropriate option from the dropdown menu, enter your domain name (e.g., example.com) in the input field next to the dropdown menu.

How to check your DNS records (DNS Lookup Tool) (image 14 of 21) What this shows After selecting the appropriate option from the dropdown menu, enter your domain name (e.g., example.com) in the input field next to the dropdown menu. What this shows Illustrates the "How to check your DNS records (DNS Lookup Tool)" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "How to check your DNS records (DNS Lookup Tool)" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: After selecting the appropriate option from the dropdown menu, enter your domain name (e.g., example.com) in the input field next to the dropdown menu. Immediately after, the guide continues: Click the "DNS Lookup" button to initiate the search. Image 14 of 21 What to fill inAfter selecting the appropriate option from the dropdown menu, enter your domain name (e.g., example.com) in the input field next to the dropdown menu.
Buttons and menus referenced "DNS Lookup"
Next stepClick the "DNS Lookup" button to initiate the search.
All 4 steps in this procedure
  1. MX Lookup: Check your Domain's mail exchange (MX) records.
  2. DNS Lookup: Check various DNS records like A, AAAA, CNAME, NS, etc.
  3. TXT Lookup: Check the text (TXT) records for your Domain, which often contain information like SPF, DKIM, and DMARC records.
  4. CNAME Lookup: Check your Domain's canonical name (CNAME) records.

Click the  "DNS Lookup" button to initiate the search.

How to check your DNS records (DNS Lookup Tool) (image 15 of 21) What this shows Click the "DNS Lookup" button to initiate the search. What this shows Illustrates the "How to check your DNS records (DNS Lookup Tool)" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "How to check your DNS records (DNS Lookup Tool)" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Click the "DNS Lookup" button to initiate the search. Immediately after, the guide continues: The tool will then display the DNS records for the Domain you entered. You may need to scroll down to see all the results. Image 15 of 21 What to clickClick the "DNS Lookup" button to initiate the search.
Buttons and menus referenced "DNS Lookup"
Next stepThe tool will then display the DNS records for the Domain you entered. You may need to scroll down to see all the results.
All 4 steps in this procedure
  1. MX Lookup: Check your Domain's mail exchange (MX) records.
  2. DNS Lookup: Check various DNS records like A, AAAA, CNAME, NS, etc.
  3. TXT Lookup: Check the text (TXT) records for your Domain, which often contain information like SPF, DKIM, and DMARC records.
  4. CNAME Lookup: Check your Domain's canonical name (CNAME) records.

The tool will then display the DNS records for the Domain you entered. You may need to scroll down to see all the results.

How to check your DNS records (DNS Lookup Tool) (image 16 of 21) What this shows The tool will then display the DNS records for the Domain you entered. What this shows Illustrates the "How to check your DNS records (DNS Lookup Tool)" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "How to check your DNS records (DNS Lookup Tool)" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: The tool will then display the DNS records for the Domain you entered. You may need to scroll down to see all the results. Immediately after, the guide continues: Remember that the DNS records might not be updated instantly if you've recently changed your Domain's configuration. The changes can take some time to propagate across the internet, typically up to 24-48 hours. Image 16 of 21 What this coversThe tool will then display the DNS records for the Domain you entered. You may need to scroll down to see all the results.
Buttons and menus referenced "DNS Lookup"
Next stepRemember that the DNS records might not be updated instantly if you've recently changed your Domain's configuration. The changes can take some time to propagate across the internet, typically up to 24-48 hours.
All 4 steps in this procedure
  1. MX Lookup: Check your Domain's mail exchange (MX) records.
  2. DNS Lookup: Check various DNS records like A, AAAA, CNAME, NS, etc.
  3. TXT Lookup: Check the text (TXT) records for your Domain, which often contain information like SPF, DKIM, and DMARC records.
  4. CNAME Lookup: Check your Domain's canonical name (CNAME) records.

Remember that the DNS records might not be updated instantly if you've recently changed your Domain's configuration. The changes can take some time to propagate across the internet, typically up to 24-48 hours.

Removing a Domain from the account

  1. To remove a domain from your account, go to Settings > Domains & URL Redirects > Manage 
    Step 1 of 2: To remove a domain from your account, go to Settings > Domains & URL… What this shows Step 1 of 2: To remove a domain from your account, go to Settings > Domains & URL Redirects > Manage What this shows Shows what this covers for step 1 of 2 in the "Removing a Domain from the account" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot accompanies step 1 of 2 in the "Removing a Domain from the account" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". At this point in the walkthrough you to remove a domain from your account, go to Settings > Domains & URL Redirects > Manage. The navigation path used here is Settings > Domains. The next step is to click on the three dots > Delete > confirm your choice on the confirmation dialog box. Step 1 of 2Path: Settings > DomainsImage 17 of 21 What this coversTo remove a domain from your account, go to Settings > Domains & URL Redirects > Manage
    Buttons and menus referenced three dotsDeleteconfirm
    Next stepClick on the three dots > Delete > confirm your choice on the confirmation dialog box.
    All 2 steps in this procedure
    1. To remove a domain from your account, go to Settings > Domains & URL Redirects > Manage this image
    2. Click on the three dots > Delete > confirm your choice on the confirmation dialog box.
  2. Click on the three dots > Delete > confirm your choice on the confirmation dialog box.
    Step 2 of 2: Click on the three dots > Delete > confirm your choice on the… What this shows Step 2 of 2: Click on the three dots > Delete > confirm your choice on the confirmation dialog box. What this shows Shows how to confirm for step 2 of 2 in the "Removing a Domain from the account" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot accompanies step 2 of 2 in the "Removing a Domain from the account" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". At this point in the walkthrough you click on the three dots > Delete > confirm your choice on the confirmation dialog box. The navigation path used here is Settings > Domains. Step 2 of 2Path: Settings > DomainsImage 18 of 21 How to confirmClick on the three dots > Delete > confirm your choice on the confirmation dialog box.
    Buttons and menus referenced three dotsDeleteconfirm
    All 2 steps in this procedure
    1. To remove a domain from your account, go to Settings > Domains & URL Redirects > Manage
    2. Click on the three dots > Delete > confirm your choice on the confirmation dialog box. this image

Troubleshooting

What causes an SSL Error?

An SSL (Secure Sockets Layer) error occurs when there is a problem with the SSL certificate or the SSL/TLS (Transport Layer Security) configuration on a website. SSL/TLS is a security protocol that provides encryption and secure communication between a user's browser and the web server. SSL errors can result from various issues, often indicating that the connection between the user's browser and the web server is insecure.

What causes an SSL Error? (image 19 of 21) What this shows An SSL (Secure Sockets Layer) error occurs when there is a problem with the SSL certificate or the SSL/TLS (Transport Layer Security)… What this shows Illustrates the "What causes an SSL Error?" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "What causes an SSL Error?" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: An SSL (Secure Sockets Layer) error occurs when there is a problem with the SSL certificate or the SSL/TLS (Transport Layer Security) configuration on a website. SSL/TLS is a security protocol that provides encryption and secure communication between a user's browser and the web server. SSL errors…. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: If your Domain is showing a privacy/SSL error, it can be due to one of the following reasons. Image 19 of 21 What this coversAn SSL (Secure Sockets Layer) error occurs when there is a problem with the SSL certificate or the SSL/TLS (Transport Layer Security) configuration on a website. SSL/TLS is a security protocol that provides encryption and secure communication between a user's browser and the web server. SSL errors can result from various issues, often indicating that the connection between the user's browser and the web server is insecure.
Fields in this part of the guide There is no DNS record added for the DomainThe Domain has an AAAA added, other than the A/CNAME record
Next stepIf your Domain is showing a privacy/SSL error, it can be due to one of the following reasons:
All 3 steps in this procedure
  1. Multiple DNS (A or CNAME) records exist for the same domain/subdomain. One Domain or subdomain can only work with one platform/server at a time, and that's why you need to have only one DNS record set up for that domain/subdomain.so
  2. There is no DNS record added for the Domain
  3. The Domain has an AAAA added, other than the A/CNAME record

If your Domain is showing a privacy/SSL error, it can be due to one of the following reasons:

  • Multiple DNS (A or CNAME) records exist for the same domain/subdomain. One Domain or subdomain can only work with one platform/server at a time, and that's why you need to have only one DNS record set up for that domain/subdomain.so
  • There is no DNS record added for the Domain
  • The Domain has an AAAA added, other than the A/CNAME record

What causes the error "CNAME / A record not found."

What causes the error "CNAME / A record not found." (image 20 of 21) What this shows Multiple DNS (A or CNAME) records exist for the same domain/subdomain. What this shows Illustrates the "What causes the error "CNAME / A record not found."" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "What causes the error "CNAME / A record not found."" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: Multiple DNS (A or CNAME) records exist for the same domain/subdomain. One Domain or subdomain can only work with one platform/server at a time, and that's why you need to have only one DNS record set up for that domain/subdomain.so There is no DNS record added for the Domain The Domain has an…. Immediately after, the guide continues: When adding a domain manually in GHL Customer Care, you may see an error such as. Image 20 of 21 What this coversMultiple DNS (A or CNAME) records exist for the same domain/subdomain. One Domain or subdomain can only work with one platform/server at a time, and that's why you need to have only one DNS record set up for that domain/subdomain.so There is no DNS record added for the Domain The Domain has an AAAA added, other than the A/CNAME record
Buttons and menus referenced - A **CNAME** record with- An **A** record with
Next stepWhen adding a domain manually in GHL Customer Care, you may see an error such as:

When adding a domain manually in GHL Customer Care, you may see an error such as:

> **"Couldn't find a CNAME/A record pointing `www` to `sites.ludicrous.cloud/162.159.140.166`"**

This does **not** mean you should enter the whole text `sites.ludicrous.cloud/162.159.140.166` into a single field. It means GHL Customer Care could not find **either** of the following DNS records for the host `www`:

- A **CNAME** record with  

  - **Host/Name:** `www`  

  - **Value/Target:** `sites.ludicrous.cloud`  

  **OR**

- An **A** record with  

  - **Host/Name:** `www`  

  - **Value/IP:** `162.159.140.166`

If neither of those records exists (or they’re set up on the wrong DNS provider), GHL Customer Care can’t verify the domain and shows the **“CNAME / A record not found”** error.

How to Fix This Error

1. **Confirm where your DNS is actually hosted**  

   - Use a DNS lookup tool or your registrar dashboard to see which nameservers your domain is using.  

   - Make sure you’re editing DNS **at the correct provider** (for example, if your nameservers point to Cloudflare, you must add the records in Cloudflare, not GoDaddy).

2. **Check for an existing `www` record**  

   - Look for any existing **A** or **CNAME** records with **Host/Name** `www`.  

   - If `www` already points somewhere else (old website, another platform), you’ll need to remove or update that record. Only **one** record for `www` should be active.

3. **Create the required DNS record for `www`**  

   - Choose **one** of these methods (do not use both for `www`):

     - **CNAME method (recommended for subdomains):**  

       - Type: `CNAME`  

       - Host/Name: `www`  

       - Value/Target: `sites.ludicrous.cloud`

     - **A record method:**  

       - Type: `A`  

       - Host/Name: `www`  

       - Value/IP: `162.159.140.166`

   - Make sure you only enter `www` (or your subdomain, e.g. `sub`) in the **Host/Name** field — not `www.mydomain.com` and not `https://www.mydomain.com`.

4. **If you’re also using the root domain**

   - For a root domain like `mydomain.com`, add an **A** record with:  

     - Type: `A`  

     - Host/Name: `@`  

     - Value/IP: `162.159.140.166`  

   - In Step 2 of this article, the system can automatically enable `www` and a 301 redirect so visitors to `www.mydomain.com` are redirected to `mydomain.com`.

5. **If you are using Cloudflare**

   - Make sure the CNAME or A record for your domain/subdomain is set to **“DNS only”**, *not* “Proxied.”  

   - GHL Customer Care does not support Cloudflare’s proxy on the records used to connect funnels/websites.

6. **Allow time for DNS propagation**

   - After making changes, DNS can take some time (up to 24 hours in some cases) to update globally.  

   - If the error persists immediately after updating DNS, wait a bit and then click **Retry/Continue** in the Domain connection screen inside GHL Customer Care.

7. **Re-check with a DNS lookup tool if needed**  

   - Use a DNS lookup tool to confirm that:  

     - `www.yourdomain.com` has either a CNAME → `sites.ludicrous.cloud` **or** an A record → `162.159.140.166`.  

   - Once that record is visible, GHL Customer Care should successfully verify the domain.

If your Domain shows a 404 error intermittently, then you might be using the www/root domain with your funnel/website. In that case, ensure you have added a redirect from www to the non-www (root) domain or from the non-www Domain to www.

Why do my Cloudflare domains not work with a Proxy?

Suppose your DNS setup is accurate, but you're still getting a privacy error, your funnel/website is not showing images, or you cannot add the Domain. In that case, you need to make sure you've set the proxy status inside CloudFlare to "DNS Only."

When the CNAME/A record has proxy status set to "proxied," it shows an error.

CloudFlare proxy status is only to be set to "proxied" when setting up a redirect (only use this by following the exact instruction mentioned in the steps to set up a redirect)

Why do my Cloudflare domains not work with a Proxy? (image 21 of 21) What this shows CloudFlare proxy status is only to be set to "proxied" when setting up a redirect (only use this by following the exact instruction… What this shows Illustrates the "Why do my Cloudflare domains not work with a Proxy?" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". This screenshot appears in the "Why do my Cloudflare domains not work with a Proxy?" section of "How to Set Up Root Domain/Subdomain for Funnels/Websites". The text alongside this image reads: CloudFlare proxy status is only to be set to "proxied" when setting up a redirect (only use this by following the exact instruction mentioned in the steps to set up a redirect). Immediately after, the guide continues: Q: Can I use the same Domain with more than one platform? Image 21 of 21 What this coversCloudFlare proxy status is only to be set to "proxied" when setting up a redirect (only use this by following the exact instruction mentioned in the steps to set up a redirect) Next stepQ: Can I use the same Domain with more than one platform?

Frequently Asked Questions

Q: Can I use the same Domain with more than one platform?

No, one domain/subdomain can only be used with one platform/server at a time (WordPress, Wix, etc.)

If you already use mydomain.com with WordPress, use site.mydomain.com with our system or a different domain.

Also, if you're using a domain/subdomain with funnels/websites, it can't be used with memberships or some other feature hosted on a different server.

Q: Can I add the same Domain to more than one account?

Yes, you can add the same Domain to multiple sub-accounts within the same agency.

Q: How many domains can I add to one account?

You can add as many as needed. There is no limit.


Q: Do I have to purchase SSL for the Domain separately?

No, our system generates SSL automatically once you've added the Domain successfully. You don't need to purchase it separately.

Q: Can I buy a domain from you directly?

Yes! You can now purchase domains directly through GHL Customer Care using our integrated Domain Marketplace. Learn how to purchase a domain through GHL Customer Care


Q: How many funnels/websites can I connect with one Domain?

You can connect as many as needed within the same agency. There is no limit.

Frequently asked questions

How to configure Domains for Funnels and Websites?
To set up your new Domain, adhere to the following instructions:
What causes an SSL Error?
An SSL (Secure Sockets Layer) error occurs when there is a problem with the SSL certificate or the SSL/TLS (Transport Layer Security) configuration on a website. SSL/TLS is a security protocol that provides encryption and secure communication between a user's browser and the web server. SSL errors can result from various issues, often indicating that the connection between the user's browser and the web server is insecure. If your Domain is showing a privacy/SSL error, it can be due to one of the following reasons: Multiple DNS (A or CNAME) records exist for the same domain/subdomain. One Domain or subdomain can only work with one platform/server at a time, and that's why you need to have only one DNS record set up for that domain/subdomain.so There is no DNS record added for the Domain The Domain has an AAAA added, other than the A/CNAME record
Why do my Cloudflare domains not work with a Proxy?
Suppose your DNS setup is accurate, but you're still getting a privacy error, your funnel/website is not showing images, or you cannot add the Domain. In that case, you need to make sure you've set the proxy status inside CloudFlare to "DNS Only." When the CNAME/A record has proxy status set to "proxied," it shows an error. CloudFlare proxy status is only to be set to "proxied" when setting up a redirect (only use this by following the exact instruction mentioned in the steps to set up a redirect)

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