Add revenue-boosting order bumps inside GHL Customer Care surveys. Use modern templates, visuals, and flexible triggers to upsell seamlessly without hurting completion.
4 min read897 words5 explained imagesUpdated Thu, 24 Jul, 2025 at 12:28 PM
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This article shows how to use Order Bumps in GHL Customer Care’s Surveys. By adding engaging bump offers, you can increase revenue and provide upsell opportunities directly in surveys without interrupting the user experience. This update empowers you to boost revenue with customizable add-ons featuring modern visuals, multiple templates, and flexible activation that is designed to drive conversions.
Modern Order Bumps in Surveys is a revenue-enhancing feature that embeds upsell options directly within your surveys. By integrating bump products alongside your main offerings, GHL Customer Care enables you to capture additional value through an engaging, customizable experience.
Key Benefits of Order Bumps
With the expanded Order Bump functionality in Surveys, you gain several user-focused advantages that enhance both appearance and performance:
Enhanced visibility with options for both Classic and Modern bump styles.
Multiple template selections designed to attract attention and drive higher conversions.
Complete customization of visuals like colors, icons, highlight text, and price displays.
Support for multiple bump products, expanding your upsell strategy.
Smart recurring rules that ensure only one recurring product is configured per survey.
Flexible activation allowing you to easily toggle and rearrange bump products.
How To Setup and Use Order Bumps in Surveys
Setting up Modern Order Bumps is straightforward when using GHL Customer Care’s intuitive survey builder. Follow these step-by-step instructions to integrate bump products into your surveys:
Step 1: Create a Survey
Login to your sub-account.
Click Sites in the left sidebar → select Surveys → click Builder.
Click + Add Survey.
Choose Start from Scratch or select a Template → click Create.
In the Element bar, drag Sell Products element onto the survey canvas.
Step 1: Create a Survey (image 1 of 5)What this shows Login to your sub-account.What this showsIllustrates the "Step 1: Create a Survey" section of "Surveys - How to Setup and Use Order Bumps".This animation appears in the "Step 1: Create a Survey" section of "Surveys - How to Setup and Use Order Bumps". The text alongside this image reads: Login to your sub-account. Click Sites in the left sidebar → select Surveys → click Builder. Click + Add Survey. Choose Start from Scratch or select a Template → click Create. In the Element bar, drag Sell Products element onto the survey canvas. Immediately after, the guide continues: Click on the Sell Products element. In the right-side panel, click Add Product. If you haven’t created a product yet: click Click here (link) to open the Product creation page and set one up. If you already have products: use the Please….Image 1 of 5Where to goLogin to your sub-account. Click Sites in the left sidebar → select Surveys → click Builder. Click + Add Survey. Choose Start from Scratch or select a Template → click Create. In the Element bar, drag Sell Products element onto the survey canvas.
Buttons and menus referencedSitesSurveysBuilder+ Add SurveyStart from ScratchTemplateCreateSell Products
Next stepClick on the Sell Products element. In the right-side panel, click Add Product. If you haven’t created a product yet: click Click here (link) to open the Product creation page and set one up. If you already have products: use the Please select the product dropdown. Choose Product Type: Select Main Product. Show Options: Toggle Description, Image, Quantity to show/hide. Click Add Product to insert it.All 5 steps in this procedure
Login to your sub-account.
Click Sites in the left sidebar → select Surveys → click Builder.
Click + Add Survey.
Choose Start from Scratch or select a Template → click Create.
In the Element bar, drag Sell Products element onto the survey canvas.
Step 2: Add Your Main Product
Click on the Sell Products element.
In the right-side panel, click Add Product.
If you haven’t created a product yet: click Click here (link) to open the Product creation page and set one up.
If you already have products: use the Please select the product dropdown.
Choose Product Type: Select Main Product.
Show Options: Toggle Description, Image, Quantity to show/hide.
Click Add Product to insert it.
Step 2: Add Your Main Product (image 2 of 5)What this shows Click on the Sell Products element.What this showsIllustrates the "Step 2: Add Your Main Product" section of "Surveys - How to Setup and Use Order Bumps".This animation appears in the "Step 2: Add Your Main Product" section of "Surveys - How to Setup and Use Order Bumps". The text alongside this image reads: Click on the Sell Products element. In the right-side panel, click Add Product. If you haven’t created a product yet: click Click here (link) to open the Product creation page and set one up. If you already have products: use the Please select the product dropdown. Choose Product Type: Select Main…. Immediately after, the guide continues: Click Add Product again. Create new or select existing product from dropdown. Choose Product Type: Select Bump Product. Add a compelling headline. Enable/disable image; upload a new one or let the system fetch from the product record.Image 2 of 5What to fill inClick on the Sell Products element. In the right-side panel, click Add Product. If you haven’t created a product yet: click Click here (link) to open the Product creation page and set one up. If you already have products: use the Please select the product dropdown. Choose Product Type: Select Main Product. Show Options: Toggle Description, Image, Quantity to show/hide. Click Add Product to insert it.Next stepClick Add Product again. Create new or select existing product from dropdown. Choose Product Type: Select Bump Product. Add a compelling headline. Enable/disable image; upload a new one or let the system fetch from the product record.
Step 3: Add Your Bump Product
Click Add Product again.
Create new or select existing product from dropdown.
Choose Product Type: Select Bump Product.
Add a compelling headline.
Enable/disable image; upload a new one or let the system fetch from the product record.
Step 3: Add Your Bump Product (image 3 of 5)What this shows Click Add Product again.What this showsIllustrates the "Step 3: Add Your Bump Product" section of "Surveys - How to Setup and Use Order Bumps".This animation appears in the "Step 3: Add Your Bump Product" section of "Surveys - How to Setup and Use Order Bumps". The text alongside this image reads: Click Add Product again. Create new or select existing product from dropdown. Choose Product Type: Select Bump Product. Add a compelling headline. Enable/disable image; upload a new one or let the system fetch from the product record. Immediately after, the guide continues: Under Order Bump Style, pick Modern or Classic. Use the Select Template dropdown to choose Template 1, 2, or 3. In Highlight Text, enter an attention-grabbing snippet (e.g., “Grab the deal with one click”). Icon: Select an icon to display….Image 3 of 5What to fill inClick Add Product again. Create new or select existing product from dropdown. Choose Product Type: Select Bump Product. Add a compelling headline. Enable/disable image; upload a new one or let the system fetch from the product record.Next stepUnder Order Bump Style, pick Modern or Classic. Use the Select Template dropdown to choose Template 1, 2, or 3. In Highlight Text, enter an attention-grabbing snippet (e.g., “Grab the deal with one click”). Icon: Select an icon to display next to the highlight text. Toggle Show Price / Hide Price for the bump. Customize background color, highlight text color, headline color, OTO headline, and OTO text colors. Under Layout Settings, choose Single, Two, or Three column layout. Product Selection: Allow single or multiple selections. Toggle Footer Info (e.g., “100% secure and safe payments”). Choose to hide or keep the placeholder text.
Step 4: Customize the Bump Product Content & Visuals
Under Order Bump Style, pick Modern or Classic.
Use the Select Template dropdown to choose Template 1, 2, or 3.
In Highlight Text, enter an attention-grabbing snippet (e.g., “Grab the deal with one click”).
Icon: Select an icon to display next to the highlight text.
Toggle Show Price / Hide Price for the bump.
Customize background color, highlight text color, headline color, OTO headline, and OTO text colors.
Under Layout Settings, choose Single, Two, or Three column layout.
Product Selection: Allow single or multiple selections.
Toggle Footer Info (e.g., “100% secure and safe payments”).
Choose to hide or keep the placeholder text.
Step 4: Customize the Bump Product Content & Visuals (image 4 of 5)What this shows Under Order Bump Style, pick Modern or Classic.What this showsIllustrates the "Step 4: Customize the Bump Product Content & Visuals" section of "Surveys - How to Setup and Use Order Bumps".This animation appears in the "Step 4: Customize the Bump Product Content & Visuals" section of "Surveys - How to Setup and Use Order Bumps". The text alongside this image reads: Under Order Bump Style, pick Modern or Classic. Use the Select Template dropdown to choose Template 1, 2, or 3. In Highlight Text, enter an attention-grabbing snippet (e.g., “Grab the deal with one click”). Icon: Select an icon to display next to the highlight text. Toggle Show Price / Hide Price…. Immediately after, the guide continues: Click Save (top-right corner) to store your changes.Image 4 of 5What to fill inUnder Order Bump Style, pick Modern or Classic. Use the Select Template dropdown to choose Template 1, 2, or 3. In Highlight Text, enter an attention-grabbing snippet (e.g., “Grab the deal with one click”). Icon: Select an icon to display next to the highlight text. Toggle Show Price / Hide Price for the bump. Customize background color, highlight text color, headline color, OTO headline, and OTO text colors. Under Layout Settings, choose Single, Two, or Three column layout. Product Selection: Allow single or multiple selections. Toggle Footer Info (e.g., “100% secure and safe payments”). Choose to hide or keep the placeholder text.
Buttons and menus referencedOrder Bump StyleModernClassicSelect TemplateTemplate 1, 2, or 3Highlight TextShow Price / Hide Pricebackground colorhighlight text colorheadline colorOTO headlineOTO text
Next stepClick Save (top-right corner) to store your changes.All 10 steps in this procedure
Under Order Bump Style, pick Modern or Classic.
Use the Select Template dropdown to choose Template 1, 2, or 3.
In Highlight Text, enter an attention-grabbing snippet (e.g., “Grab the deal with one click”).
Icon: Select an icon to display next to the highlight text.
Toggle Show Price / Hide Price for the bump.
Customize background color, highlight text color, headline color, OTO headline, and OTO text colors.
Under Layout Settings, choose Single, Two, or Three column layout.
Product Selection: Allow single or multiple selections.
Toggle Footer Info (e.g., “100% secure and safe payments”).
Choose to hide or keep the placeholder text.
Step 5: Save Your Survey
Click Save (top-right corner) to store your changes.
Step 5: Save Your Survey (image 5 of 5)What this shows Click Save (top-right corner) to store your changes.What this showsIllustrates the "Step 5: Save Your Survey" section of "Surveys - How to Setup and Use Order Bumps".This screenshot appears in the "Step 5: Save Your Survey" section of "Surveys - How to Setup and Use Order Bumps". The text alongside this image reads: Click Save (top-right corner) to store your changes. Immediately after, the guide continues: Q: Can I add more than one bump product to a single survey? Yes, you can include multiple bump products in the same survey. This allows for multiple upsell opportunities without disrupting the main product flow.Image 5 of 5How to confirmClick Save (top-right corner) to store your changes.
Buttons and menus referencedSave
Next stepQ: Can I add more than one bump product to a single survey? Yes, you can include multiple bump products in the same survey. This allows for multiple upsell opportunities without disrupting the main product flow.
Frequently Asked Questions
Q: Can I add more than one bump product to a single survey? Yes, you can include multiple bump products in the same survey. This allows for multiple upsell opportunities without disrupting the main product flow.
Q: Can both the main product and a bump product be recurring?
No. Only one product per survey can be recurring—either the main product or a single bump product, but not both. This ensures payment logic remains consistent.
Q: What happens if I don't include a main product?
Bump products will not appear unless a main product is also present. Always add a main product first to activate bump product visibility.
Q: Are bump products compatible with all payment processors? Yes. Order bumps work seamlessly with Stripe, PayPal, and any other supported GHL Customer Care payment processors.
Q: Can I rearrange or temporarily disable bump products without affecting the rest of the survey? Absolutely. You can toggle bumps on/off or reorder them at any time without disrupting your main product setup or survey logic.
Q: What types of surveys can support Order Bumps?
Any survey that includes the Sell Product element can now leverage the Order Bumps feature.
Q: Can I personalize the design for each bump product?
Yes, the feature offers full customization, allowing you to adjust colors, icons, highlight text, and pricing for each bump product individually.
Q: How many bump products can be added in a single survey?
You can add multiple bump products, providing flexibility to expand your upsell strategy as needed.
Q: How can I switch between Classic and Modern bump styles?
The style can be toggled within the bump product settings when enabling the bump feature on your survey.
