# Customizing Quiz Result Pages > Learn how to customize quiz result pages in GHL Customer Care using section controls, templates, and global 0–100 score tiers for consistent scoring and better analytics. - Source: https://docs.ghlcustomercare.com/docs/sites/quizzes/customizing-quiz-result-pages - Section: Sites / Quizzes - Reading time: 4 min - Images: 8, each explained below - Modified on Tue, 14 Oct, 2025 at 10:48 AM --- GHL Customer Care’s enhanced **Quiz Builder** now includes powerful tools for customizing the **Result Page** — with drag-and-drop section management, section templates, visibility controls, and a unified 0–100 global score scale. These upgrades make building, analyzing, and maintaining quizzes faster, more flexible, and fully standardized across your account. --- # **What is Global Score Tier Management in** **Quiz Section****?** Score Tier Management empower you to organize your result pages intuitively and score quizzes consistently. The Section Control panel lets you view, rearrange, add, or hide entire result page sections, while the Score Tier system ensures that every quiz uses a normalized 0–100 scoring range for reliable comparisons and automations. Each quiz includes: - A **left-hand Section Visibility panel** showing all result page elements. - **Drag-and-drop reordering** of sections. - **Section templates** for fast building. - **Hide/Delete tools** for cleaner layouts. - **Score Tier configuration** for global scoring logic. --- ## **Key Benefits of Section Control and Score Tiers** These features simplify result-page customization and standardize how quiz scores are presented, making analytics, reporting, and automation far more accurate. - **Centralized section management:** Quickly navigate between all sections from one panel. - **Drag-and-drop editing:** Instantly reorder quiz elements without rebuilding. - **Prebuilt section templates:** Add formatted blocks like “Overall Score” or “Call to Action” in one click. - **Visibility toggle:** Hide sections from quiz takers while retaining their content. - **Normalized scoring:** All results follow the same 0–100 percentage scale, ensuring consistency across all quizzes. --- ## **How to Set Up Quizzes with Section Control & Score Tiers** Proper setup ensures your quiz sections and scoring display correctly while maintaining global score consistency. Follow these steps to create and customize a quiz. ### **Access Quizz Menu** Navigate to Sites → Quizzes → + Add Quiz. ![Access Quizz Menu (image 1 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055679014/original/jppCPx1LFgCITxJ05VJuO_5LhnPmG3K8nQ.png) **Access Quizz Menu (image 1 of 8)** This screenshot appears in the "Access Quizz Menu" section of "Customizing Quiz Result Pages". The text alongside this image reads: Navigate to Sites → Quizzes → + Add Quiz. Immediately after, the guide continues: Templates speed up creation by letting you insert pre-designed blocks, such as Overall Score, Category Score, or Call-to-Action sections, which automatically match your quiz design. - Where to go: Navigate to Sites → Quizzes → + Add Quiz. - Next: Templates speed up creation by letting you insert pre-designed blocks, such as Overall Score, Category Score, or Call-to-Action sections, which automatically match your quiz design. ### **Using Templates** Templates speed up creation by letting you insert pre-designed blocks, such as Overall Score, Category Score, or Call-to-Action sections, which automatically match your quiz design. In the builder, you can edit your quiz content, add questions, and review your Result Template. ![Using Templates (image 2 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055679051/original/pQwMph45D0cMFPAhO1h9DlNLSw3WJrEG-Q.png) **Using Templates (image 2 of 8)** This screenshot appears in the "Using Templates" section of "Customizing Quiz Result Pages". The text alongside this image reads: In the builder, you can edit your quiz content, add questions, and review your Result Template. Immediately after, the guide continues: You can choose a template from different categories, In order to select your preferred Template, just hover over it and Click Choose Template to apply it to your quiz. - What this covers: In the builder, you can edit your quiz content, add questions, and review your Result Template. - Next: You can choose a template from different categories, In order to select your preferred Template, just hover over it and Click Choose Template to apply it to your quiz. ### **Template Library** You can choose a template from different categories, In order to select your preferred Template, just hover over it and Click **Choose Template** to apply it to your quiz. ![Template Library (image 3 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055679864/original/nyLlW6_C-X4c2nq7jpFtl6uEb3tisb_zZg.png) **Template Library (image 3 of 8)** This screenshot appears in the "Template Library" section of "Customizing Quiz Result Pages". The text alongside this image reads: You can choose a template from different categories, In order to select your preferred Template, just hover over it and Click Choose Template to apply it to your quiz. Immediately after, the guide continues: At the bottom of the quiz builder, locate the “Result Template” card. Click Edit Template to open the Result Page customization view, where you’ll manage sections, reordering, and score tiers. - What to choose: You can choose a template from different categories, In order to select your preferred Template, just hover over it and Click Choose Template to apply it to your quiz. - Controls: Choose Template - Next: At the bottom of the quiz builder, locate the “Result Template” card. Click Edit Template to open the Result Page customization view, where you’ll manage sections, reordering, and score tiers. ### **Access the Result Template** At the bottom of the quiz builder, locate the **“Result Template”** card. Click **Edit Template** to open the **Result Page customization view**, where you’ll manage sections, reordering, and score tiers. ![Access the Result Template (image 4 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055684315/original/GyyZgQzZFY5p6PbhkrINd29crXiqGKMLQQ.png) **Access the Result Template (image 4 of 8)** This screenshot appears in the "Access the Result Template" section of "Customizing Quiz Result Pages". The text alongside this image reads: At the bottom of the quiz builder, locate the “Result Template” card. Click Edit Template to open the Result Page customization view, where you’ll manage sections, reordering, and score tiers. Immediately after, the guide continues: The Section Visibility panel provides a structured view of every section on your quiz result page. From this panel, you can jump to any section instantly, manage layout order, or hide sections temporarily. - What to click: At the bottom of the quiz builder, locate the “Result Template” card. Click Edit Template to open the Result Page customization view, where you’ll manage sections, reordering, and score tiers. - Controls: “Result Template”, Edit Template, Result Page customization view - Next: The Section Visibility panel provides a structured view of every section on your quiz result page. From this panel, you can jump to any section instantly, manage layout order, or hide sections temporarily. ### **Visibility Panel &** **Using Drag-and-Drop** The Section Visibility panel provides a structured view of every section on your quiz result page. From this panel, you can jump to any section instantly, manage layout order, or hide sections temporarily. You can change the order of result page sections by simply dragging them in the left panel. This eliminates the need for manual rearrangement or rebuilding pages. ![Visibility Panel & Using Drag-and-Drop (image 5 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055683151/original/o5Jxyp1g3Fr7DuxAl54J_7Bq8UbxudRk7w.png) **Visibility Panel & Using Drag-and-Drop (image 5 of 8)** This screenshot appears in the "Visibility Panel & Using Drag-and-Drop" section of "Customizing Quiz Result Pages". The text alongside this image reads: You can change the order of result page sections by simply dragging them in the left panel. This eliminates the need for manual rearrangement or rebuilding pages. Immediately after, the guide continues: Hover over a section name to reveal the drag handle. Click and hold the handle. Move the section to the desired position. Release to drop, and the live preview updates instantly. - What this covers: You can change the order of result page sections by simply dragging them in the left panel. This eliminates the need for manual rearrangement or rebuilding pages. - Next: Hover over a section name to reveal the drag handle. Click and hold the handle. Move the section to the desired position. Release to drop, and the live preview updates instantly. ### **Reorder Sections** 1. Hover over a section name to reveal the drag handle. 2. Click and hold the handle. 3. Move the section to the desired position. 4. Release to drop, and the live preview updates instantly. ![Reorder Sections (image 6 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055685747/original/B5_RzW9qYeAbG6t3m0AXHWLMA4JUim6I1g.gif) **Reorder Sections (image 6 of 8)** This animation appears in the "Reorder Sections" section of "Customizing Quiz Result Pages". The text alongside this image reads: Hover over a section name to reveal the drag handle. Click and hold the handle. Move the section to the desired position. Release to drop, and the live preview updates instantly. Immediately after, the guide continues: Customize the Result Page using the Section Panel — add, reorder, or hide sections as needed. Visibility controls help you keep your quiz results page clean and focused. - What to click: Hover over a section name to reveal the drag handle. Click and hold the handle. Move the section to the desired position. Release to drop, and the live preview updates instantly. - Next: Customize the Result Page using the Section Panel — add, reorder, or hide sections as needed. Visibility controls help you keep your quiz results page clean and focused. Full procedure: 1. Hover over a section name to reveal the drag handle. 2. Click and hold the handle. 3. Move the section to the desired position. 4. Release to drop, and the live preview updates instantly. ### **Hide or Delete Sections** Customize the Result Page using the Section Panel — add, reorder, or hide sections as needed. Visibility controls help you keep your quiz results page clean and focused.  Hiding a section keeps its configuration intact while removing it from public display, whereas deleting removes it completely. **To hide or delete a section:** - Click the **eye icon** to toggle visibility on or off. - Click the **trash icon** to permanently delete it. - Hidden sections appear **grayed out** in the Section panel. ![Hide or Delete Sections (image 7 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055684599/original/43NJUyDIZS0rePuev_iLpY7jt9IaFCQLYQ.jpeg) **Hide or Delete Sections (image 7 of 8)** This screenshot appears in the "Hide or Delete Sections" section of "Customizing Quiz Result Pages". The text alongside this image reads: Hidden sections appear grayed out in the Section panel. Immediately after, the guide continues: Global Score Tiers define score ranges (Low, Medium, High) based on percentages, ensuring every quiz result is measured consistently. These tiers also enable workflow triggers and conditional automations. - What this covers: Hidden sections appear grayed out in the Section panel. - Controls: eye icon, trash icon, grayed out - Next: Global Score Tiers define score ranges (Low, Medium, High) based on percentages, ensuring every quiz result is measured consistently. These tiers also enable workflow triggers and conditional automations. ### **Configure Global Score Tiers** Global Score Tiers define score ranges (Low, Medium, High) based on percentages, ensuring every quiz result is measured consistently. These tiers also enable workflow triggers and conditional automations. **To configure score tiers:** 1. Click **Configure Score Tiers** in the top-right of the result page editor. 2. Set your score labels and percentage ranges. 3. Each range must fall between **0–100**. 4. Click **Save** to apply globally. **Example:** - Low: 0–39% - Medium: 40–79% - High: 80–100% Configure Score Tiers to define Low/Medium/High scoring logic. Click Save, then Preview your quiz to verify flow and scoring. ![Configure Global Score Tiers (image 8 of 8)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055683016/original/TzAgzJj4gB29dtX8GDnVmLZMjyzRVYEFIw.jpeg) **Configure Global Score Tiers (image 8 of 8)** This screenshot appears in the "Configure Global Score Tiers" section of "Customizing Quiz Result Pages". The text alongside this image reads: Configure Score Tiers to define Low/Medium/High scoring logic. Click Save, then Preview your quiz to verify flow and scoring. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Q: Do hidden sections affect quiz scoring? - How to confirm: Configure Score Tiers to define Low/Medium/High scoring logic. Click Save, then Preview your quiz to verify flow and scoring. - Fields: Low: 0–39%, Medium: 40–79%, High: 80–100% - Controls: Configure Score Tiers, 0–100, Save - Next: Q: Do hidden sections affect quiz scoring? Full procedure: 1. Click Configure Score Tiers in the top-right of the result page editor. 2. Set your score labels and percentage ranges. 3. Each range must fall between 0–100. 4. Click Save to apply globally. --- ## **Frequently Asked Questions** **Q: Do hidden sections affect quiz scoring?** No. Hidden sections are excluded from both display and scoring. **Q: Can I change score tier labels?** Yes. Labels are editable within the Score Tier modal, though all values must remain between 0–100. **Q: How are old quizzes handled under the new system?** Older quizzes are automatically migrated to use normalized scoring. Verify your tier ranges after migration. **Q: Can workflows trigger from specific score tiers?** Yes. Use the **“Quiz Submitted”** trigger and filter by **Overall Score Tier = Low, Medium, or High.** **Q: What happens to submissions if I delete a section?** Deleting affects future quiz takers only. Historical data remains intact. **Q: Is drag-and-drop available on mobile?** Section reordering currently works on desktop browsers. Mobile support is coming soon. **Q: Can I hide multiple sections at once?** Yes. Hold **Shift (or Cmd/Ctrl)** to multi-select and toggle visibility for multiple sections. --- ## **Related Articles** - [Quiz Builder Guide](https://docs.ghlcustomercare.com/docs/sites/quizzes/quiz-builder-guide) - [Assign Categories & Scoring in Quizzes With Dynamic Result Messages](https://docs.ghlcustomercare.com/docs/sites/quizzes/how-to-assign-categories-and-scoring-in-quizzes-with-dynamic-result-messages-a-c) - [Quiz Template Library: Create Quizzes Faster with Pre-Built Templates](https://docs.ghlcustomercare.com/docs/sites/quizzes/quiz-template-library-create-quizzes-faster-with-pre-built-templates) - [Setting Up Personality-Style Quizzes (Highest/Lowest Category)](https://docs.ghlcustomercare.com/docs/workflows/opportunity-workflow-actions/workflow-action-add-follower-s-to-opportunity) - [Build the Result Page from Scratch](https://docs.ghlcustomercare.com/docs/sites/quizzes/how-to-assign-categories-and-scoring-in-quizzes-with-dynamic-result-messages-a-c) - Integrate and Publish Your Quiz --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com