# Manual Payment Support for Forms & Surveys > TABLE OF CONTENTS Overview Available Payment Types How It Works 1. Enable Manual Payments 2. Automatic Display in Forms & Surveys 3. Order Processing &… - Source: https://docs.ghlcustomercare.com/docs/sites/funnels-and-websites/manual-payment-support-for-forms-surveys - Section: Sites / Funnels and Websites - Reading time: 1 min - Images: 7, each explained below --- **TABLE OF CONTENTS** - [Overview](#overview) - [Available Payment Types](#available-payment-types) - [How It Works](#how-it-works) - [1\. Enable Manual Payments](#1-enable-manual-payments) - [2\. Automatic Display in Forms & Surveys](#2-automatic-display-in-forms-and-surveys) - [3\. Order Processing & Payment Collection](#3-order-processing-and-payment-collection) - [Benefits & Use Cases](#benefits-and-use-cases) ## Overview We now support manual payments for selling products through forms and surveys. This feature allows businesses to accept offline payments and track order statuses seamlessly. ## Available Payment Types - Cash on Delivery (COD): Customers pay in cash upon receiving their order. - Custom Payment Methods: Includes bank transfers, checks, card payments, or other offline payment options. ## How It Works ### 1\. Enable Manual Payments - Navigate to Payments > Integrations > Manual Payment Methods. ![1. Enable Manual Payments (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888127/original/RsE0XV5ezKyvlGowBawj16lzFGunkVxs-g.png) **1. Enable Manual Payments (image 1 of 7)** This screenshot appears in the "1. Enable Manual Payments" section of "Manual Payment Support for Forms & Surveys". The text alongside this image reads: Navigate to Payments > Integrations > Manual Payment Methods. The navigation path used here is Payments > Integrations > Manual Payment Methods. Immediately after, the guide continues: Enable COD or Custom Payment Methods as needed. Configure the description and post-purchase message for each payment type. Ensure the manual payment option is enabled specifically for forms and surveys. - Path: Payments > Integrations > Manual Payment Methods - Where to go: Navigate to Payments > Integrations > Manual Payment Methods. - Next: Enable COD or Custom Payment Methods as needed. Configure the description and post-purchase message for each payment type. Ensure the manual payment option is enabled specifically for forms and surveys. Full procedure: 1. Enable COD or Custom Payment Methods as needed. 2. Configure the description and post-purchase message for each payment type. 3. Ensure the manual payment option is enabled specifically for forms and surveys. - Enable COD or Custom Payment Methods as needed. - Configure the description and post-purchase message for each payment type. - Ensure the manual payment option is enabled specifically for forms and surveys. ![1. Enable Manual Payments (image 2 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888126/original/XUMjQcgnhILGrDhMlfgDYlqTzIDgOKjoRQ.png) **1. Enable Manual Payments (image 2 of 7)** This screenshot appears in the "1. Enable Manual Payments" section of "Manual Payment Support for Forms & Surveys". The text alongside this image reads: Enable COD or Custom Payment Methods as needed. Configure the description and post-purchase message for each payment type. Ensure the manual payment option is enabled specifically for forms and surveys. Immediately after, the guide continues: When a user adds a product to a form or survey, the manual payment option will automatically appear in the payment selection. - What to fill in: Enable COD or Custom Payment Methods as needed. Configure the description and post-purchase message for each payment type. Ensure the manual payment option is enabled specifically for forms and surveys. - Next: When a user adds a product to a form or survey, the manual payment option will automatically appear in the payment selection. Full procedure: 1. Enable COD or Custom Payment Methods as needed. 2. Configure the description and post-purchase message for each payment type. 3. Ensure the manual payment option is enabled specifically for forms and surveys. ### 2\. Automatic Display in Forms & Surveys - When a user adds a product to a form or survey, the manual payment option will automatically appear in the payment selection. - ![2. Automatic Display in Forms & Surveys (image 3 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888125/original/cOt2j81pJfynqpxdH1n0j2d8-lL7vEC6mA.jpeg) **2. Automatic Display in Forms & Surveys (image 3 of 7)** This screenshot accompanies step 2 of 2 in the "2. Automatic Display in Forms & Surveys" section of "Manual Payment Support for Forms & Surveys". For context, this section explains: When a user adds a product to a form or survey, the manual payment option will automatically appear in the payment selection. ### 3\. Order Processing & Payment Collection - When a user submits a form with manual payment selected, the order appears in Payments > Orders with a "Pending" status. ![3. Order Processing & Payment Collection (image 4 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888129/original/cezStfv4qYVXAjgZFHBr_MXkfby2hZKEIg.png) **3. Order Processing & Payment Collection (image 4 of 7)** This screenshot appears in the "3. Order Processing & Payment Collection" section of "Manual Payment Support for Forms & Surveys". The text alongside this image reads: When a user submits a form with manual payment selected, the order appears in Payments > Orders with a "Pending" status. The navigation path used here is Payments > Orders. Immediately after, the guide continues: Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). - Path: Payments > Orders - What this covers: When a user submits a form with manual payment selected, the order appears in Payments > Orders with a "Pending" status. - Next: Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). ![3. Order Processing & Payment Collection (image 5 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888128/original/F1Rxkk5aspm8HgtGFUpLgS2Rnms54w0wrA.png) **3. Order Processing & Payment Collection (image 5 of 7)** This screenshot appears in the "3. Order Processing & Payment Collection" section of "Manual Payment Support for Forms & Surveys". The text alongside this image reads: When a user submits a form with manual payment selected, the order appears in Payments > Orders with a "Pending" status. The navigation path used here is Payments > Orders. Immediately after, the guide continues: Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). - Path: Payments > Orders - What this covers: When a user submits a form with manual payment selected, the order appears in Payments > Orders with a "Pending" status. - Next: Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). - Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). ![3. Order Processing & Payment Collection (image 6 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888131/original/8fe7P3cfUbvNPWKCVHwWCj6bYovFBJkIuw.png) **3. Order Processing & Payment Collection (image 6 of 7)** This screenshot appears in the "3. Order Processing & Payment Collection" section of "Manual Payment Support for Forms & Surveys". The text alongside this image reads: Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). Immediately after, the guide continues: The payment status update in the Orders section will sync with the Form Submissions section. - What to choose: Businesses can mark the order as paid and choose the payment mode (cash, card, check, bank transfer, etc.). - Next: The payment status update in the Orders section will sync with the Form Submissions section. - The payment status update in the Orders section will sync with the Form Submissions section. ![Step 1 of 1: The payment status update in the Orders section will sync with the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041888130/original/N2dikUHR35IjZ0jsG3y-gckgNcqbkSV6GQ.png) **Step 1 of 1: The payment status update in the Orders section will sync with the…** This screenshot accompanies step 1 of 1 in the "3. Order Processing & Payment Collection" section of "Manual Payment Support for Forms & Surveys". At this point in the walkthrough you the payment status update in the Orders section will sync with the Form Submissions section. - What this covers: The payment status update in the Orders section will sync with the Form Submissions section. ## Benefits & Use Cases - Greater Payment Flexibility: Supports a variety of offline payment options. - Seamless Order Tracking: Orders and payments are easily managed in a unified dashboard. - Automatic Synchronization: Payment status updates reflect in both the Orders and Submissions sections. - Ideal for Cash-Based Businesses: Suitable for businesses that handle cash or offline transactions. By enabling manual payments, businesses can expand their payment options and provide a smoother experience for customers purchasing through forms and surveys. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com