Sticky contact is essentially like Google browser's Autofill, if active the fields come pre-filled with info added earlier. They are Embedded cookies into the browser which help to auto fill information in.
3 min read733 words12 explained imagesUpdated Thu, 7 Aug, 2025 at 12:05 PM
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This article explains the Sticky Contact feature in GHL Customer Care forms, which simplifies the form-filling process for repeat users by pre-filling previously entered information. Learn how to enable this feature, troubleshoot issues, and use it effectively.
Sticky Contact is a feature in GHL Customer Care forms that uses cookies to store and retrieve data previously entered by a user. This allows fields like name, email, or phone number to be pre-filled on subsequent visits, providing a smoother user experience.
This mimics autofill functionality, but it works directly within the GHL Customer Care system to enhance consistency and user experience.
Sticky Contact is especially valuable in use cases like recurring event sign-ups, where returning attendees can quickly re-enter without having to type their details again, and customer portals, where frequent users benefit from faster navigation and order management thanks to automatically populated forms. By minimizing friction, Sticky Contact supports better engagement and higher form completion rates.
⛔ DON'T use Sticky Contact if: - Your internal team members are filling out a form/survey/calendar widget on behalf of your customers. - Multiple customers are going to fill out the same form at a kiosk or something similar. In these scenarios, Sticky Contact will continuously overwrite the contact record of the first submission with the details from the next submission because the saved data is all on a single device, either your team member's computer or at the kiosk. For scenarios where you want to have internal team members completing forms or booking appointments on behalf of customers, it's best to disable Sticky Contacts or just make the updates directly in the Contact Record.
Key Benefits of Sticky Contact
Sticky Contact reduces user effort and increases form completion rates by leveraging browser-stored data. Here’s why you might want to use it:
Speeds up form submissions for returning visitors.
Enhances user experience by reducing repetition.
Ideal for multi-step funnel workflows.
Works across forms, surveys, calendars, and order forms.
Helps maintain data consistency across touchpoints.
Can increase conversion rates by reducing user drop-off.
Where to Find and Enable Sticky Contact
Sticky Contact can be enabled across multiple areas in GHL Customer Care, ensuring a consistent and streamlined user experience. Here’s how to find and enable it in each applicable section of the app.
Sticky Contact in Forms
Steps to Enable Sticky Contact in Forms:
Navigate to Sites > Forms, then open the Form Builder.
Sticky Contact in Forms (image 1 of 12)What this shows Navigate to Sites > Forms, then open the Form Builder.What this showsIllustrates the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Navigate to Sites > Forms, then open the Form Builder. The navigation path used here is Sites > Forms. Immediately after, the guide continues: Select an existing form or create a new one.Path: Sites > FormsImage 1 of 12Where to goNavigate to Sites > Forms, then open the Form Builder.
Buttons and menus referencedSites > FormsForm BuilderForm SettingsSticky ContactSave
Next stepSelect an existing form or create a new one.
Select an existing form or create a new one.
Sticky Contact in Forms (image 2 of 12)What this shows Select an existing form or create a new one.What this showsIllustrates the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Select an existing form or create a new one. Immediately after, the guide continues: Click on the Form Settings tab.Image 2 of 12What to chooseSelect an existing form or create a new one.
Buttons and menus referencedSites > FormsForm BuilderForm SettingsSticky ContactSave
Next stepClick on the Form Settings tab.
Click on the Form Settings tab.
Sticky Contact in Forms (image 3 of 12)What this shows Click on the Form Settings tab.What this showsIllustrates the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Click on the Form Settings tab. For context, this section explains: Toggle the Sticky Contact switch to “On”. Click Save to apply your changes. Immediately after, the guide continues: Toggle the Sticky Contact switch to “On”. Click Save to apply your changes.Image 3 of 12What to clickClick on the Form Settings tab.
Buttons and menus referencedSites > FormsForm BuilderForm SettingsSticky ContactSave
Next stepToggle the Sticky Contact switch to “On”. Click Save to apply your changes.
Toggle the Sticky Contact switch to “On”. Click Save to apply your changes.
Sticky Contact in Forms (image 4 of 12)What this shows Toggle the Sticky Contact switch to “On”.What this showsIllustrates the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Forms" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Toggle the Sticky Contact switch to “On”. Click Save to apply your changes. Immediately after, the guide continues: Sticky Contact can also be enabled in Surveys, allowing user data collected in forms to auto-populate survey fields—especially useful in funnel follow-ups.Image 4 of 12What to chooseToggle the Sticky Contact switch to “On”. Click Save to apply your changes.
Buttons and menus referencedSites > FormsForm BuilderForm SettingsSticky ContactSave
Next stepSticky Contact can also be enabled in Surveys, allowing user data collected in forms to auto-populate survey fields—especially useful in funnel follow-ups.
Sticky Contact in Surveys
Sticky Contact can also be enabled in Surveys, allowing user data collected in forms to auto-populate survey fields—especially useful in funnel follow-ups.
Steps to Enable Sticky Contact in Surveys:
Go to Sites > Surveys, then launch the Survey Builder.
Sticky Contact in Surveys (image 5 of 12)What this shows Go to Sites > Surveys, then launch the Survey Builder.What this showsIllustrates the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Go to Sites > Surveys, then launch the Survey Builder. The navigation path used here is Sites > Surveys. Immediately after, the guide continues: Navigate to the Survey Settings section.Path: Sites > SurveysImage 5 of 12Where to goGo to Sites > Surveys, then launch the Survey Builder.
Buttons and menus referencedSites > SurveysSurvey BuilderSurvey SettingsSticky Contact
Next stepNavigate to the Survey Settings section.
Open or create a survey.
Sticky Contact in Surveys (image 6 of 12)What this shows Go to Sites > Surveys, then launch the Survey Builder.What this showsIllustrates the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Go to Sites > Surveys, then launch the Survey Builder. The navigation path used here is Sites > Surveys. Immediately after, the guide continues: Navigate to the Survey Settings section.Path: Sites > SurveysImage 6 of 12Where to goGo to Sites > Surveys, then launch the Survey Builder.
Buttons and menus referencedSites > SurveysSurvey BuilderSurvey SettingsSticky Contact
Next stepNavigate to the Survey Settings section.
Navigate to the Survey Settings section.
Sticky Contact in Surveys (image 7 of 12)What this shows Navigate to the Survey Settings section.What this showsIllustrates the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Navigate to the Survey Settings section. Immediately after, the guide continues: Toggle Sticky Contact to “On.” Save your settings.Image 7 of 12Where to goNavigate to the Survey Settings section.
Buttons and menus referencedSites > SurveysSurvey BuilderSurvey SettingsSticky Contact
Next stepToggle Sticky Contact to “On.” Save your settings.
Toggle Sticky Contact to “On.” Save your settings.
Sticky Contact in Surveys (image 8 of 12)What this shows Toggle Sticky Contact to “On.” Save your settings.What this showsIllustrates the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Surveys" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Toggle Sticky Contact to “On.” Save your settings. Immediately after, the guide continues: Calendars benefit from Sticky Contact by auto-filling user details for repeat appointment bookings.Image 8 of 12What to chooseToggle Sticky Contact to “On.” Save your settings.
Buttons and menus referencedSites > SurveysSurvey BuilderSurvey SettingsSticky Contact
Next stepCalendars benefit from Sticky Contact by auto-filling user details for repeat appointment bookings.
Sticky Contact in Calendars
Calendars benefit from Sticky Contact by auto-filling user details for repeat appointment bookings.
Steps to Enable Sticky Contact in Calendars:
Go to Calendars > Calendar Settings.
Sticky Contact in Calendars (image 9 of 12)What this shows Go to Calendars > Calendar Settings.What this showsIllustrates the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Go to Calendars > Calendar Settings. For context, this section explains: Calendars benefit from Sticky Contact by auto-filling user details for repeat appointment bookings. The navigation path used here is Calendars > Calendar Settings. Immediately after, the guide continues: Select the calendar you’d like to edit.Path: Calendars > Calendar SettingsImage 9 of 12Where to goGo to Calendars > Calendar Settings.
Buttons and menus referencedCalendars > Calendar SettingsForms & PaymentsSticky Contact
Next stepSelect the calendar you’d like to edit.
Select the calendar you’d like to edit.
Sticky Contact in Calendars (image 10 of 12)What this shows Select the calendar you’d like to edit.What this showsIllustrates the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Select the calendar you’d like to edit. For context, this section explains: Calendars benefit from Sticky Contact by auto-filling user details for repeat appointment bookings. Immediately after, the guide continues: Turn on Sticky Contact using the toggle. Save your changes.Image 10 of 12What to chooseSelect the calendar you’d like to edit.
Buttons and menus referencedCalendars > Calendar SettingsForms & PaymentsSticky Contact
Next stepTurn on Sticky Contact using the toggle. Save your changes.
Scroll to Forms & Payments
Sticky Contact in Calendars (image 11 of 12)What this shows Select the calendar you’d like to edit.What this showsIllustrates the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Select the calendar you’d like to edit. For context, this section explains: Calendars benefit from Sticky Contact by auto-filling user details for repeat appointment bookings. Immediately after, the guide continues: Turn on Sticky Contact using the toggle. Save your changes.Image 11 of 12What to chooseSelect the calendar you’d like to edit.
Buttons and menus referencedCalendars > Calendar SettingsForms & PaymentsSticky Contact
Next stepTurn on Sticky Contact using the toggle. Save your changes.
.
Turn on Sticky Contact using the toggle. Save your changes.
Sticky Contact in Calendars (image 12 of 12)What this shows Turn on Sticky Contact using the toggle.What this showsIllustrates the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars".This screenshot appears in the "Sticky Contact in Calendars" section of "Sticky Contact in Forms, Surveys, and Calendars". The text alongside this image reads: Turn on Sticky Contact using the toggle. Save your changes. Immediately after, the guide continues: Q: Can Sticky Contact work across subdomains? No, Sticky Contact data is domain-specific. It cannot pre-fill forms across different subdomains.Image 12 of 12What to chooseTurn on Sticky Contact using the toggle. Save your changes.
Buttons and menus referencedCalendars > Calendar SettingsForms & PaymentsSticky Contact
Next stepQ: Can Sticky Contact work across subdomains? No, Sticky Contact data is domain-specific. It cannot pre-fill forms across different subdomains.
Frequently Asked Questions
Q: Can Sticky Contact work across subdomains? No, Sticky Contact data is domain-specific. It cannot pre-fill forms across different subdomains.
Q: What happens if a user clears their cookies? If cookies are deleted, Sticky Contact will no longer retain previously entered data, and fields will not be pre-filled.
Q: Is Sticky Contact GDPR-compliant? Yes, but it’s essential to inform users about cookie usage and provide opt-out options to comply with data protection laws.
Q: Does Sticky Contact interfere with browser autofill? No, Sticky Contact operates independently of browser autofill. However, the two can complement each other for a seamless user experience.
Q: Sticky Contact isn’t showing in my calendar settings—why?
If you’re using a custom form for calendar bookings, the Sticky Contact setting will not appear in calendar settings. Instead, you must enable Sticky Contact on the custom form itself. The calendar will honor Sticky Contact data stored by that form.
