# Domains - Transfer-In Process

> Learn how to enable and use Domain Transfer‑In in GHL Customer Care. Move domains from GoDaddy, Name-cheap and more, avoid downtime, and keep billing in one place.

- Source: https://docs.ghlcustomercare.com/docs/settings/domain-purchase-transfer/domains-transfer-in-process
- Section: Settings / Domain Purchase / Transfer
- Reading time: 11 min
- Images: 20, each explained below

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Transferring your domain into GHL Customer Care lets you manage registration, renewal, DNS, and product connections (email, sites, client portals) all in one place. This overview of domain transfer explains the full transfer-in workflow, including eligibility, step-by-step instructions, and troubleshooting.  

**Note:** Domain transfer-in may not be enabled on all accounts. If you do not see the option for domain transfer, please contact support to have it enabled.

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**TABLE OF CONTENTS**

-   [What is Domain Transfer-In](#what-is-domain-transfer-in)[](#key-benefits-of-domain-transfer-in)
-   [Key Benefits of Domain Transfer‑In](#key-benefits-of-domain-transfer-in)[](#setup-and-prerequisites)
-   [Setup & Prerequisites](#setup-and-prerequisites)[](#how-to-enable-domain-purchase-agency-settings)
-   [How to Enable Domain Purchase (Agency Settings)](#how-to-enable-domain-purchase-agency-settings)[](#how-to-enable-domain-purchase-for-sub-accounts)
-   [How to Enable Domain Purchase for Sub-Accounts](#how-to-enable-domain-purchase-for-sub-accounts)[](#how-to-use-the-domain-transfer-in-feature)
-   [How to Use the Domain Transfer-In Feature](#how-to-use-the-domain-transfer-in-feature)[](#common-issues-and-troubleshooting)
-   [Common Issues & Troubleshooting](#common-issues-and-troubleshooting)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles)
-   [Related Articles](#related-articles)

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# **What is Domain Transfer-In**

**Domain Transfer-In** is a built-in GHL Customer Care feature that allows users to move domain ownership and management from third-party registrars (such as GoDaddy, Namecheap, etc.) into the GHL Customer Care platform. This simplifies your workflow by letting you purchase, transfer, renew, and manage DNS records from within your location. The Domains page acts as your centralized dashboard for all domain activity, improving visibility and control.

When you initiate a domain transfer-in, GHL Customer Care guides you through a 5-step process—starting with domain entry and ending with approval from your current registrar. The system automatically checks transfer eligibility, allows DNS record import or review, and ensures a secure finalization using an EPP (authorization) code. Once complete, the transferred domain integrates instantly with your websites, funnels, client portals, and email systems—all within GHL Customer Care.

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## **Key Benefits of Domain Transfer‑In**

-   **Centralized control**: Manage domains, DNS, billing, and renewals alongside websites, funnels, and email tools in GHL Customer Care.
    
-   **Security & flexibility**: Full DNS access within GHL Customer Care—no external registrar logins needed.
    
-   **No lost term**: Existing remaining term carries over, and +1 year is added at transfer (TLD exceptions may apply).
    
-   **Transparent pricing**: Fixed, upfront transfer fees for clarity.
    
-   **Smooth integrations**: Instantly connect transferred domains to GHL Customer Care products.
    

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## **Setup & Prerequisites**

Before you start, confirm that your domain meets industry requirements and is ready for domain transfer:

-   Domain is older than 60 days (ICANN rule).
-   Domain is unlocked at your current registrar.
-   WHOIS privacy protection is turned off.
-   DNSSEC (if enabled) is disabled.
-   You have access to the EPP/Auth code from your registrar.
-   Your contact email is correct in WHOIS, since transfer approval emails will be sent there.
-   Your GHL Customer Care wallet has sufficient funds for the transfer.
-   We recommend saving a copy of your current DNS settings.

---

## **How to Enable Domain Purchase (Agency Settings****)**

1.  **Switch to Agency View** by clicking the location dropdown at the top-left corner of your screen and selecting **Agency**.
    
    
![Step 1 of 4: Switch to Agency View by clicking the location dropdown at the…](https://jumpshare.com/share/cab2JEP4qxktoWZHyGQb+/Screen+Shot+2025-11-04+at+8.23.27+PM.png)

**Step 1 of 4: Switch to Agency View by clicking the location dropdown at the…**

This screenshot accompanies step 1 of 4 in the "How to Enable Domain Purchase (Agency Settings)" section of "Domains - Transfer-In Process". At this point in the walkthrough you switch to Agency View by clicking the location dropdown at the top-left corner of your screen and selecting Agency. The next step is to click on Settings.
- What to choose: Switch to Agency View by clicking the location dropdown at the top-left corner of your screen and selecting Agency.
- Controls: Switch to Agency View, Agency, Settings., Company, Domain, Purchase, ON
- Next: Click on Settings.

Full procedure:

1. Switch to Agency View by clicking the location dropdown at the top-left corner of your screen and selecting Agency.  <- this image
2. Click on Settings.
3. Navigate to Company → scroll down to Domain Purchase.
4. Toggle the setting ON to activate domain purchasing functionality across the platform.

    
2.  Click on **Settings.**
    
    
![Step 2 of 4: Click on Settings](https://jumpshare.com/share/2fOTAcG8yhIM5g3Q92D7+/Screen+Shot+2025-11-04+at+8.26.14+PM.png)

**Step 2 of 4: Click on Settings**

This screenshot accompanies step 2 of 4 in the "How to Enable Domain Purchase (Agency Settings)" section of "Domains - Transfer-In Process". At this point in the walkthrough you click on Settings. For context, this section explains: Switch to Agency View by clicking the location dropdown at the top-left corner of your screen and selecting Agency. Click on Settings. Navigate to Company → scroll down to Domain Purchase. Toggle the setting ON to activate domain purchasing functionality across the platform. The next step is to navigate to Company → scroll down to Domain Purchase.
- What to click: Click on Settings.
- Controls: Settings., Switch to Agency View, Agency, Company, Domain, Purchase, ON
- Next: Navigate to Company → scroll down to Domain Purchase.

Full procedure:

1. Switch to Agency View by clicking the location dropdown at the top-left corner of your screen and selecting Agency.
2. Click on Settings.  <- this image
3. Navigate to Company → scroll down to Domain Purchase.
4. Toggle the setting ON to activate domain purchasing functionality across the platform.

    
3.  Navigate to**Company** → scroll down to **Domain** **Purchase**.
4.  Toggle the setting **ON** to activate domain purchasing functionality across the platform.
    
    
![Step 4 of 4: Toggle the setting ON to activate domain purchasing functionality…](https://jumpshare.com/share/hNuxDZzC7z5rESWvG7D6+/Screen+Shot+2025-11-04+at+8.28.42+PM.png)

**Step 4 of 4: Toggle the setting ON to activate domain purchasing functionality…**

This screenshot accompanies step 4 of 4 in the "How to Enable Domain Purchase (Agency Settings)" section of "Domains - Transfer-In Process". At this point in the walkthrough you toggle the setting ON to activate domain purchasing functionality across the platform.
- What to choose: Toggle the setting ON to activate domain purchasing functionality across the platform.
- Controls: ON, Switch to Agency View, Agency, Settings., Company, Domain, Purchase

Full procedure:

1. Switch to Agency View by clicking the location dropdown at the top-left corner of your screen and selecting Agency.
2. Click on Settings.
3. Navigate to Company → scroll down to Domain Purchase.
4. Toggle the setting ON to activate domain purchasing functionality across the platform.  <- this image

    

---

## **How to Enable Domain Purchase for Sub-Accounts**

1.  Go to agency **Settings**  
    **
    
    
![Step 1 of 3: Go to agency Settings](https://jumpshare.com/share/2fOTAcG8yhIM5g3Q92D7+/Screen+Shot+2025-11-04+at+8.26.14+PM.png)

**Step 1 of 3: Go to agency Settings**

This screenshot accompanies step 1 of 3 in the "How to Enable Domain Purchase for Sub-Accounts" section of "Domains - Transfer-In Process". At this point in the walkthrough you go to agency Settings. For context, this section explains: Go to agency Settings Click on Domain Purchase. Enable domain purchasing individually for sub-accounts that will use the Domain Transfer-In feature. The next step is to click on Domain Purchase.
- Where to go: Go to agency Settings
- Controls: Settings, Domain, Purchase., Enable, individually
- Next: Click on Domain Purchase.

Full procedure:

1. Go to agency Settings  <- this image
2. Click on Domain Purchase.
3. Enable domain purchasing individually for sub-accounts that will use the Domain Transfer-In feature.

    
    **
2.  Click on **Domain** **Purchase.**
3.  **Enable** domain purchasing **individually** for sub-accounts that will use the Domain Transfer-In feature.
    
    
![Step 3 of 3: Enable domain purchasing individually for sub-accounts that will use…](https://jumpshare.com/share/MWoip4PJfZ9SOIYi6eeQ+/Screen+Shot+2025-11-04+at+10.38.03+PM.png)

**Step 3 of 3: Enable domain purchasing individually for sub-accounts that will use…**

This screenshot accompanies step 3 of 3 in the "How to Enable Domain Purchase for Sub-Accounts" section of "Domains - Transfer-In Process". At this point in the walkthrough you enable domain purchasing individually for sub-accounts that will use the Domain Transfer-In feature.
- What this covers: Enable domain purchasing individually for sub-accounts that will use the Domain Transfer-In feature.
- Controls: Enable, individually, Settings, Domain, Purchase.

Full procedure:

1. Go to agency Settings
2. Click on Domain Purchase.
3. Enable domain purchasing individually for sub-accounts that will use the Domain Transfer-In feature.  <- this image

    

---

## **How to Use the Domain Transfer-In Feature**

### **Step 1:** Start Transfer

1.  In the selected sub-account, click on **Settings**.
    
    
![Step 1 of 6: In the selected sub-account, click on Settings](https://jumpshare.com/share/nTXzqZT013Ct84gUr2eY+/Screen+Shot+2025-11-04+at+11.32.38+PM.png)

**Step 1 of 6: In the selected sub-account, click on Settings**

This screenshot accompanies step 1 of 6 in the "Step 1: Start Transfer" section of "Domains - Transfer-In Process". At this point in the walkthrough you in the selected sub-account, click on Settings. The navigation path used here is URL Redirects > Domains. The next step is to go to Domains & URL Redirects > Domains.

- Path: URL Redirects > Domains
- What to click: In the selected sub-account, click on Settings.
- Controls: Settings, Domains & URL Redirects, Domains., external, Transfer, In, Transfer-In Domain, Purchase/Transfer Domain, Continue
- Next: Go to Domains & URL Redirects > Domains.

Full procedure:

1. In the selected sub-account, click on Settings.  <- this image
2. Go to Domains & URL Redirects > Domains.
3. If the domain already exists as external, click Transfer - In.
4. To transfer a new domain, click the Transfer-In Domain button.
5. Or click on the Purchase/Transfer Domain button.
6. Enter the domain name you want to transfer and click the Continue button.

    
2.  Go to **Domains & URL Redirects** > **Domains.**  
    **
    
    
![Step 2 of 6: Go to Domains & URL Redirects > Domains](https://jumpshare.com/share/vB2dMSjaWnKpjeU1lMAX+/Screen+Shot+2025-11-04+at+11.34.28+PM.png)

**Step 2 of 6: Go to Domains & URL Redirects > Domains**

This screenshot accompanies step 2 of 6 in the "Step 1: Start Transfer" section of "Domains - Transfer-In Process". At this point in the walkthrough you go to Domains & URL Redirects > Domains. The navigation path used here is URL Redirects > Domains. The next step is to if the domain already exists as external, click Transfer - In.

- Path: URL Redirects > Domains
- Where to go: Go to Domains & URL Redirects > Domains.
- Controls: Domains & URL Redirects, Domains., Settings, external, Transfer, In, Transfer-In Domain, Purchase/Transfer Domain, Continue
- Next: If the domain already exists as external, click Transfer - In.

Full procedure:

1. In the selected sub-account, click on Settings.
2. Go to Domains & URL Redirects > Domains.  <- this image
3. If the domain already exists as external, click Transfer - In.
4. To transfer a new domain, click the Transfer-In Domain button.
5. Or click on the Purchase/Transfer Domain button.
6. Enter the domain name you want to transfer and click the Continue button.

    
    **
3.  If the domain already exists as **external**, click **Transfer**\-**In**.  
    
    
![Step 3 of 6: If the domain already exists as external, click Transfer - In](https://jumpshare.com/share/rR6gVnjPlCmD6NTfM90h+/Screen+Shot+2025-11-04+at+11.36.44+PM.png)

**Step 3 of 6: If the domain already exists as external, click Transfer - In**

This screenshot accompanies step 3 of 6 in the "Step 1: Start Transfer" section of "Domains - Transfer-In Process". At this point in the walkthrough you if the domain already exists as external, click Transfer - In. The navigation path used here is URL Redirects > Domains. The next step is to to transfer a new domain, click the Transfer-In Domain button.

- Path: URL Redirects > Domains
- What to click: If the domain already exists as external, click Transfer - In.
- Controls: external, Transfer, In, Settings, Domains & URL Redirects, Domains., Transfer-In Domain, Purchase/Transfer Domain, Continue
- Next: To transfer a new domain, click the Transfer-In Domain button.

Full procedure:

1. In the selected sub-account, click on Settings.
2. Go to Domains & URL Redirects > Domains.
3. If the domain already exists as external, click Transfer - In.  <- this image
4. To transfer a new domain, click the Transfer-In Domain button.
5. Or click on the Purchase/Transfer Domain button.
6. Enter the domain name you want to transfer and click the Continue button.

    
      
    
4.  To transfer a new domain, click the **Transfer-In Domain** button.
    
    
![Step 4 of 6: To transfer a new domain, click the Transfer-In Domain button](https://jumpshare.com/share/z5QtC2UCM12EBniFj93M+/Screen+Shot+2025-11-04+at+11.39.02+PM.png)

**Step 4 of 6: To transfer a new domain, click the Transfer-In Domain button**

This screenshot accompanies step 4 of 6 in the "Step 1: Start Transfer" section of "Domains - Transfer-In Process". At this point in the walkthrough you to transfer a new domain, click the Transfer-In Domain button. The navigation path used here is URL Redirects > Domains. The next step is to or click on the Purchase/Transfer Domain button.

- Path: URL Redirects > Domains
- What to click: To transfer a new domain, click the Transfer-In Domain button.
- Controls: Transfer-In Domain, Settings, Domains & URL Redirects, Domains., external, Transfer, In, Purchase/Transfer Domain, Continue
- Next: Or click on the Purchase/Transfer Domain button.

Full procedure:

1. In the selected sub-account, click on Settings.
2. Go to Domains & URL Redirects > Domains.
3. If the domain already exists as external, click Transfer - In.
4. To transfer a new domain, click the Transfer-In Domain button.  <- this image
5. Or click on the Purchase/Transfer Domain button.
6. Enter the domain name you want to transfer and click the Continue button.

    
5.  Or click on the **Purchase/Transfer Domain** button.
    
    
![Step 5 of 6: Or click on the Purchase/Transfer Domain button](https://jumpshare.com/share/w2Irmx2mjhUBraqyhP33+/Screen+Shot+2025-11-04+at+11.43.20+PM.png)

**Step 5 of 6: Or click on the Purchase/Transfer Domain button**

This screenshot accompanies step 5 of 6 in the "Step 1: Start Transfer" section of "Domains - Transfer-In Process". At this point in the walkthrough you or click on the Purchase/Transfer Domain button. The navigation path used here is URL Redirects > Domains. The next step is to enter the domain name you want to transfer and click the Continue button.

- Path: URL Redirects > Domains
- What to click: Or click on the Purchase/Transfer Domain button.
- Controls: Purchase/Transfer Domain, Settings, Domains & URL Redirects, Domains., external, Transfer, In, Transfer-In Domain, Continue
- Next: Enter the domain name you want to transfer and click the Continue button.

Full procedure:

1. In the selected sub-account, click on Settings.
2. Go to Domains & URL Redirects > Domains.
3. If the domain already exists as external, click Transfer - In.
4. To transfer a new domain, click the Transfer-In Domain button.
5. Or click on the Purchase/Transfer Domain button.  <- this image
6. Enter the domain name you want to transfer and click the Continue button.

    
6.  **Enter the domain name you want to transfer** and click the **Continue** button.
    
    
![Step 6 of 6: Enter the domain name you want to transfer and click the Continue button](https://jumpshare.com/share/yXwYA3HzoEGdHK4UsVI8+/Screen+Shot+2025-11-04+at+11.54.46+PM.png)

**Step 6 of 6: Enter the domain name you want to transfer and click the Continue button**

This screenshot accompanies step 6 of 6 in the "Step 1: Start Transfer" section of "Domains - Transfer-In Process". At this point in the walkthrough you enter the domain name you want to transfer and click the Continue button. The navigation path used here is URL Redirects > Domains.

- Path: URL Redirects > Domains
- What to fill in: Enter the domain name you want to transfer and click the Continue button.
- Controls: Continue, Settings, Domains & URL Redirects, Domains., external, Transfer, In, Transfer-In Domain, Purchase/Transfer Domain

Full procedure:

1. In the selected sub-account, click on Settings.
2. Go to Domains & URL Redirects > Domains.
3. If the domain already exists as external, click Transfer - In.
4. To transfer a new domain, click the Transfer-In Domain button.
5. Or click on the Purchase/Transfer Domain button.
6. Enter the domain name you want to transfer and click the Continue button.  <- this image

    

### **Step 2:** Eligibility Check

1.  The system runs an eligibility check to confirm ICANN requirements. If the domain is eligible for transfer you can continue with the transfer process.
2.  During the **Eligibility Check**, GHL Customer Care verifies whether your domain qualifies to be transferred into the platform. The system evaluates both registrar-level rules and technical readiness. If the domain is eligible for transfer you can continue with the transfer process. When a domain is eligible for transfer you can see the
    -   Domain Name
    -   Current Domain Registrar
    -   Current expiration and new expiration (extended by 1 year)
    -   Applicable fee for the extension of expiry date.
3.  Make sure you have access to your current registrar before proceeding.
    
    
![Step 3 of 5: Make sure you have access to your current registrar before proceeding](https://jumpshare.com/share/KmTBlDnpyy5qXBjQZgqT+/Screen+Shot+2025-11-05+at+12.17.00+AM.png)

**Step 3 of 5: Make sure you have access to your current registrar before proceeding**

This screenshot accompanies step 3 of 5 in the "Step 2: Eligibility Check" section of "Domains - Transfer-In Process". At this point in the walkthrough you make sure you have access to your current registrar before proceeding. This part of the guide covers 5 fields, listed below. The next step is to a domain is not eligible for transfer when.
- What this covers: Make sure you have access to your current registrar before proceeding.
- Fields: Domain Name, Current Domain Registrar, Current expiration and new expiration (extended by 1 year), A domain is not eligible for transfer when:, It has been purchased or transferred in last 60 days
- Controls: Eligibility Check, not eligible for transfer when, Continue button will be disabled
- Next: A domain is not eligible for transfer when:

Example values (illustrative, not read from the screenshot):

- Domain Name: Priya Raman

Full procedure:

1. The system runs an eligibility check to confirm ICANN requirements. If the domain is eligible for transfer you can continue with the transfer process.
2. During the Eligibility Check, GHL Customer Care verifies whether your domain qualifies to be transferred into the platform. The system evaluates both registrar-level rules and technical readiness. If the domain is eligible for transfer you can continue with the transfer process. When a domain is eligible for transfer you can see the
3. Make sure you have access to your current registrar before proceeding.  <- this image
4. A domain is not eligible for transfer when:
5. In these cases, the Continue button will be disabled, and a relevant error message will explain why the domain cannot be transferred at this time.

    
4.  A domain is **not eligible for transfer when**:
    -   Its current registrar is not supported.
    -   It has been previously purchased internally.
    -   It’s TLD is not supported.
    -   It has been purchased or transferred in last 60 days
    -   It has an EPP status that does not allow for transfers (eg, pendingDelete, redemptionPeriod, serverHold etc)
    -   The transfer would result in the term of the domain exceeding the maximum allowed term
    -   Domain extension is not supported.
5.  In these cases, the **Continue button will be disabled**, and a relevant error message will **explain why the domain cannot be transferred at this time**.
    
    
![Step 5 of 5: In these cases, the Continue button will be disabled, and a relevant…](https://jumpshare.com/share/khuuGlRfvHko96IAmf5C+/GIF+Recording+2025-11-05+at+12.22.21+AM.gif)

**Step 5 of 5: In these cases, the Continue button will be disabled, and a relevant…**

This animation accompanies step 5 of 5 in the "Step 2: Eligibility Check" section of "Domains - Transfer-In Process". At this point in the walkthrough you in these cases, the Continue button will be disabled, and a relevant error message will explain why the domain cannot be transferred at this time. This part of the guide covers 5 fields, listed below.
- What this covers: In these cases, the Continue button will be disabled, and a relevant error message will explain why the domain cannot be transferred at this time.
- Fields: Domain Name, Current Domain Registrar, Current expiration and new expiration (extended by 1 year), A domain is not eligible for transfer when:, It has been purchased or transferred in last 60 days
- Controls: Continue button will be disabled, Eligibility Check, not eligible for transfer when

Example values (illustrative, not read from the screenshot):

- Domain Name: Priya Raman

Full procedure:

1. The system runs an eligibility check to confirm ICANN requirements. If the domain is eligible for transfer you can continue with the transfer process.
2. During the Eligibility Check, GHL Customer Care verifies whether your domain qualifies to be transferred into the platform. The system evaluates both registrar-level rules and technical readiness. If the domain is eligible for transfer you can continue with the transfer process. When a domain is eligible for transfer you can see the
3. Make sure you have access to your current registrar before proceeding.
4. A domain is not eligible for transfer when:
5. In these cases, the Continue button will be disabled, and a relevant error message will explain why the domain cannot be transferred at this time.  <- this image

    

### **Step 3:** Review and Save DNS Records

**Note:** Before transferring your domain (e.g., from GoDaddy or Namecheap), review and replicate all DNS records from your current provider. This prevents downtime for your website, email, and other services.

Users can choose between two methods to retrieve your DNS records by:

**Note:** Your domain registrar and DNS provider can be different if you’ve changed the nameservers where you bought your domain. For example, if you bought your domain on GoDaddy but pointed it to Cloudflare by updating the nameservers, then Cloudflare is now managing your DNS. In that case, you’ll need to log in to Cloudflare to access your DNS records (zone file).

#### **1\. Upload DNS Zone File**

This method is recommended if you want to import all DNS records from your current DNS provider without missing any of the existing records. This file contains all your domain’s DNS entries including A, CNAME, TXT, MX, and other record types.  
To get the DNS Zone file from your current DNS provider:

1.  Login into your current DNS provider or where you purchased your domain originally.
2.  Go to DNS settings of the domain you want to transfer
3.  Locate the option to export DNS zone/records file
4.  In case you can’t find such option, reach out to your current DNS provider or registrar’s support to get it.

#### 

**Note:** Go to your registrar below to follow step by step process:

**GoDaddy** - Learn about how to upload zone files from GoDaddy [HERE](https://www.godaddy.com/en-in/help/export-my-domains-zone-file-records-4166).

**Cloudflare** - Learn about how to upload zone files from Cloudflare [HERE](https://developers.cloudflare.com/dns/manage-dns-records/how-to/import-and-export/).

**NameCheap** - Currently, Namecheap does not offer a downloadable zone file, so you may need to recreate the records manually or reach out to support to access the records. Link to manually extract the records [HERE](https://gist.github.com/ashleykleynhans/69e4fb525d4f32d766313d3f9d22b688).

**IONOS-** [](https://www.ionos.com/help/domains/general-information-about-domain-usage/domain-exports/) [Domain Exports](https://www.ionos.com/help/domains/general-information-about-domain-usage/domain-exports/) , [](https://docs.ionos.com/cloud/network-services/cloud-dns)[Cloud DNS](https://docs.ionos.com/cloud/network-services/cloud-dns)[](https://docs.ionos.com/cloud/network-services/cloud-dns/api-how-tos/export-dns-zone) [, API How-Tos](https://docs.ionos.com/cloud/network-services/cloud-dns/api-how-tos/export-dns-zone)

![Note: Go to your registrar below to follow step by step process: GoDaddy - Learn about how to upload zone files from GoDaddy HERE. Cloudflare - Learn about…](https://jumpshare.com/share/BkYkQJsNCYsXzMyWBmcG+/Screen+Shot+2025-11-05+at+12.47.10+AM.png)

**Note: Go to your registrar below to follow step by step process: GoDaddy - Learn about how to upload zone files from GoDaddy HERE. Cloudflare - Learn about how to upload zone files from Cloudflare HERE. NameCheap - Currently, Namecheap does not offer a downloadable zone file, so you may need to recreate the records manually or reach out to support to access the records. Link to manually extract the records HERE. IONOS- Domain Exports , Cloud DNS , API How-Tos (image 14 of 20)**

This screenshot appears in the "Note: Go to your registrar below to follow step by step process: GoDaddy - Learn about how to upload zone files from GoDaddy HERE. Cloudflare - Learn about how to upload zone files from Cloudflare HERE. NameCheap - Currently, Namecheap does not offer a downloadable zone file, so you may need to recreate the records manually or reach out to support to access the records. Link to manually extract the records HERE. IONOS- Domain Exports, Cloud DNS, API How-Tos" section of "Domains - Transfer-In Process". The text alongside this image reads: Login into your current DNS provider or where you purchased your domain originally. Go to DNS settings of the domain you want to transfer Locate the option to export DNS zone/records file In case you can’t find such option, reach out to your current DNS provider or registrar’s support to get it. Immediately after, the guide continues: Note: Your domain registrar and DNS provider can be different if you’ve updated the nameserver records at your registrar. For example, if you purchased your domain from GoDaddy but pointed it to Cloudflare by changing the nameservers….
- What this covers: Login into your current DNS provider or where you purchased your domain originally. Go to DNS settings of the domain you want to transfer Locate the option to export DNS zone/records file In case you can’t find such option, reach out to your current DNS provider or registrar’s support to get it.
- Next: Note: Your domain registrar and DNS provider can be different if you’ve updated the nameserver records at your registrar. For example, if you purchased your domain from GoDaddy but pointed it to Cloudflare by changing the nameservers, then Cloudflare becomes your DNS provider. In that case, you’ll need to log in to Cloudflare to view and compare your DNS records.

#### **2\. Auto Scan DNS Records**

**Note:** Your domain registrar and DNS provider can be different if you’ve updated the nameserver records at your registrar. For example, if you purchased your domain from GoDaddy but pointed it to Cloudflare by changing the nameservers, then Cloudflare becomes your DNS provider. In that case, you’ll need to log in to Cloudflare to view and compare your DNS records.

-   This method is convenient and requires no prior setup. In this method, your existing DNS records will be automatically scanned, but some of the existing records may not get detected in the scan.
-   So, to avoid interruptions in your existing connected services like funnel, website etc post transfer, it is highly recommended to manually cross check the scanned records with your records at your current DNS provider or registrar and add/edit records if required.

![2. Auto Scan DNS Records (image 15 of 20)](https://jumpshare.com/share/YptMRgalD0ehKRYsx5uJ+/Screen+Shot+2025-11-05+at+1.03.57+AM.png)

**2. Auto Scan DNS Records (image 15 of 20)**

This screenshot appears in the "2. Auto Scan DNS Records" section of "Domains - Transfer-In Process". The text alongside this image reads: This method is convenient and requires no prior setup. In this method, your existing DNS records will be automatically scanned, but some of the existing records may not get detected in the scan. So, to avoid interruptions in your existing connected services like funnel, website etc post transfer…. Immediately after, the guide continues: Note: Manually cross-check scanned DNS records against those at your DNS host/registrar. Missing entries can cause website or email outages after transfer—review and add any that weren’t captured.
- What this covers: This method is convenient and requires no prior setup. In this method, your existing DNS records will be automatically scanned, but some of the existing records may not get detected in the scan. So, to avoid interruptions in your existing connected services like funnel, website etc post transfer, it is highly recommended to manually cross check the scanned records with your records at your current DNS provider or registrar and add/edit records if required.
- Next: Note: Manually cross-check scanned DNS records against those at your DNS host/registrar. Missing entries can cause website or email outages after transfer—review and add any that weren’t captured.

Full procedure:

1. This method is convenient and requires no prior setup. In this method, your existing DNS records will be automatically scanned, but some of the existing records may not get detected in the scan.
2. So, to avoid interruptions in your existing connected services like funnel, website etc post transfer, it is highly recommended to manually cross check the scanned records with your records at your current DNS provider or registrar and add/edit records if required.

### **Reviewing DNS Records**

**Note:** Manually cross-check scanned DNS records against those at your DNS host/registrar. Missing entries can cause website or email outages after transfer—review and add any that weren’t captured.

1.  Once records are retrieved, you can now review your DNS records. In the DNS table shown you can:
    -   View all DNS entries in a table format, categorized by record type (e.g., A, CNAME, TXT, MX).
    -   Add new records by clicking “Add Record”.
    -   Edit or delete individual records as needed.
    -   Search records using any field (name, type, value).
2.  After reviewing, **check the Confirmation box** and click on **Continue**.

#### **

![Reviewing DNS Records (image 16 of 20)](https://jumpshare.com/share/2XiGPMncxy9qNxlzYQZd+/Screen+Shot+2025-11-05+at+1.21.38+AM.png)

**Reviewing DNS Records (image 16 of 20)**

This screenshot appears in the "Reviewing DNS Records" section of "Domains - Transfer-In Process". The text alongside this image reads: Once records are retrieved, you can now review your DNS records. In the DNS table shown you can: After reviewing, check the Confirmation box and click on Continue. Immediately after, the guide continues: The Finalize Transfer step is where you complete the authorization process to move your domain from your current registrar (like GoDaddy, Namecheap, IONOS, etc.) to GHL Customer Care. This step ensures that your domain and related services….
- What to click: Once records are retrieved, you can now review your DNS records. In the DNS table shown you can: After reviewing, check the Confirmation box and click on Continue.
- Next: The Finalize Transfer step is where you complete the authorization process to move your domain from your current registrar (like GoDaddy, Namecheap, IONOS, etc.) to GHL Customer Care. This step ensures that your domain and related services continue working smoothly after the transfer.

**

### **Step 4:** Finalize Transfer

The Finalize Transfer step is where you complete the authorization process to move your domain from your current registrar (like GoDaddy, Namecheap, IONOS, etc.) to GHL Customer Care. This step ensures that your domain and related services continue working smoothly after the transfer.

On the Finalize Transfer screen, you will:

1.  **Log into your current registrar** (where you originally registered the domain)
2.  **Disable DNSSEC & Whois Privacy**
    1.  Before initiating a domain transfer, it is important to disable DNSSEC and remove Whois privacy protection from your current registrar. General Instructions (the details can vary):
        1.  Log in to your current registrar account.
        2.  Go to DNS or Domain Settings.
        3.  Find the option for DNSSEC and disable it.
        4.  If Whois Privacy Protection is enabled, turn it off.
        5.  Save changes
    2.  **GoDaddy**: [Disabling DNSSEC](https://www.godaddy.com/en-in/help/turn-dnssec-on-or-off-6420) and [Removing Whois Privacy](https://www.godaddy.com/en-in/help/change-my-domain-privacy-level-32283) Note: It may take a few minutes for the DNSSEC record to be fully removed. You’ll see a confirmation on GoDaddy once the setting is updated.
    3.  **NameCheap**: [Disabling DNSSEC](https://www.namecheap.com/support/knowledgebase/subcategory/2232/dnssec/) and [Removing Whois Privacy](https://www.namecheap.com/support/knowledgebase/article.aspx/484/37/how-do-i-disable-domain-privacy-service-for-my-domain/)
    4.  **IONOS**: [Disabling DNSSEC](https://www.ionos.com/help/domains/dns-pro/setting-up-and-managing-dnssec/#c165924) and [Removing Whois Privacy](https://www.ionos.com/help/domains/domain-guard/disabling-domain-guard/#:~:text=In%20order%20to%20deactivate%20Domain,instructions%20contained%20in%20the%20email.)
3.  **Unlock your domain and request authorization code (EPP code)**  
    1.  Before transferring your domain, it must be unlocked, and you’ll need an authorization code (also called an EPP or transfer code) from your current registrar. General Instructions (the details can vary):  
        1.  Log in to your current registrar account (e.g., GoDaddy, Namecheap, IONOS).
        2.  Go to your domain management or domain settings section.
        3.  Look for the Domain Lock or Registrar Lock option.
        4.  Disable or turn off the lock to unlock the domain.
        5.  Once unlocked, locate the option to get the authorization code (may be labeled EPP code, Transfer Code, or AuthInfo).
        6.  The code may either be displayed on screen or sent to your registered email.
    2.  **GoDaddy**: You can read in detail about transferring your domain out of GoDaddy [HERE](https://www.godaddy.com/en-in/help/transfer-my-domain-away-from-godaddy-3560).
    3.  **Namecheap**: You can read in detail about transferring your domain out of Namecheap [HERE](https://www.namecheap.com/support/knowledgebase/article.aspx/258/84/what-should-i-do-to-transfer-a-domain-from-namecheap/). Note: Make sure WhoisGuard is disabled before requesting the auth code.
    4.  **IONOS**: You can read in detail about transferring your domain out of Ionos [HERE](https://www.ionos.com/help/domains/transferring-your-domain-away-from-ionos-to-another-provider/transferring-a-domain-from-11-ionos-to-another-provider/).
4.  **Submit the transfer and complete payment.**When the Confirm and Finalize Transfer button is clicked, we will:
    -   Validate domain unlock status, auth code and for any other registry level statuses.  
        
    -   If the domain is valid for transfer, charge the wallet for the fee.
    -   Submit the transfer request

![Step 4: Finalize Transfer (image 17 of 20)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053908643/original/7FrzYltls0iZnMVKfBrzjU7GAJmwemPbmA.png)

**Step 4: Finalize Transfer (image 17 of 20)**

This screenshot appears in the "Step 4: Finalize Transfer" section of "Domains - Transfer-In Process". The text alongside this image reads: Log into your current registrar (where you originally registered the domain) Disable DNSSEC & Whois Privacy Unlock your domain and request authorization code (EPP code) Submit the transfer and complete payment. When the Confirm and Finalize Transfer button is clicked, we will. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: Once you’ve submitted your domain transfer request, the final step is to approve the transfer at your current registrar. Until you do that, the transfer stays in a pending state and won’t complete.
- How to confirm: Log into your current registrar (where you originally registered the domain) Disable DNSSEC & Whois Privacy Unlock your domain and request authorization code (EPP code) Submit the transfer and complete payment. When the Confirm and Finalize Transfer button is clicked, we will:
- Fields: Disable DNSSEC & Whois Privacy, NameCheap: Disabling DNSSEC and Removing Whois Privacy, IONOS: Disabling DNSSEC and Removing Whois Privacy, Unlock your domain and request authorization code (EPP code)
- Controls: Log into your current registrar, Disable DNSSEC & Whois Privacy, GoDaddy, NameCheap, IONOS, Namecheap
- Next: Once you’ve submitted your domain transfer request, the final step is to approve the transfer at your current registrar. Until you do that, the transfer stays in a pending state and won’t complete.

Full procedure:

1. Log into your current registrar (where you originally registered the domain)
2. Disable DNSSEC & Whois Privacy
3. Unlock your domain and request authorization code (EPP code)
4. Submit the transfer and complete payment. When the Confirm and Finalize Transfer button is clicked, we will:

### **Step 5:** Approve In-Progress Transfer

Once you’ve submitted your domain transfer request, the final step is to approve the transfer at your current registrar. Until you do that, the transfer stays in a pending state and won’t complete.

#### **Why Approval Is Required**

Domain transfers require explicit confirmation from your current registrar (such as GoDaddy, Namecheap, or IONOS) to protect against unauthorized changes. You must manually approve the transfer either through your email inbox or your registrar’s dashboard.

If no action is taken, the transfer may auto-approve after 5–7 days, depending on the registrar’s policy.

![Why Approval Is Required (image 18 of 20)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155057577476/original/t1BagzEiwEYI-IHljumJsUBBah-8myD4rA.png)

**Why Approval Is Required (image 18 of 20)**

This screenshot appears in the "Why Approval Is Required" section of "Domains - Transfer-In Process". The text alongside this image reads: If no action is taken, the transfer may auto-approve after 5–7 days, depending on the registrar’s policy. Immediately after, the guide continues: Here’s how to approve the transfer depending on who your registrar is.
- What this covers: If no action is taken, the transfer may auto-approve after 5–7 days, depending on the registrar’s policy.
- Next: Here’s how to approve the transfer depending on who your registrar is:

#### **How to Approve the Transfer at Your Registrar**

Here’s how to approve the transfer depending on who your registrar is:

**GoDaddy**

-   Option 1: Email Approval
-   Option 2: Dashboard Approval

**Namecheap**: Transfer a domain out of Namecheap.

**IONOS**: Domain Transfer Out of Ionos

-   Sign in to IONOS
-   Go to Domains & SSL
-   Click on the domain you’re transferring
-   Look for a Pending Transfer prompt or email instructions
-   Approve the transfer when prompted

#### **After Transfer Approval**

Once you approve the transfer:

-   Your domain is moved under our registrar partner (Cloudflare)
-   You’ll see it listed under Internal Domains in your account
-   You can manage DNS, renewals, and billing right inside our platform
-   The Manage button becomes active so you can take further actions

![After Transfer Approval (image 19 of 20)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053901126/original/h7OV1ZeOjqNuyXxdoc3IuGE12V0FHJrtmA.png)

**After Transfer Approval (image 19 of 20)**

This screenshot appears in the "After Transfer Approval" section of "Domains - Transfer-In Process". The text alongside this image reads: Your domain is moved under our registrar partner (Cloudflare) You’ll see it listed under Internal Domains in your account You can manage DNS, renewals, and billing right inside our platform The Manage button becomes active so you can take further actions. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Your transfer can be rejected if.
- What this covers: Your domain is moved under our registrar partner (Cloudflare) You’ll see it listed under Internal Domains in your account You can manage DNS, renewals, and billing right inside our platform The Manage button becomes active so you can take further actions
- Fields: You’ll see it listed under Internal Domains in your account
- Next: Your transfer can be rejected if:

Full procedure:

1. Your domain is moved under our registrar partner (Cloudflare)
2. You’ll see it listed under Internal Domains in your account
3. You can manage DNS, renewals, and billing right inside our platform
4. The Manage button becomes active so you can take further actions

#### **If the Transfer Is Rejected**

![If the Transfer Is Rejected (image 20 of 20)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155053901125/original/XcG-hO4K2v2R9R94beX9K13Q3p7bV4hB3g.png)

**If the Transfer Is Rejected (image 20 of 20)**

This screenshot appears in the "If the Transfer Is Rejected" section of "Domains - Transfer-In Process". The text alongside this image reads: Your domain is moved under our registrar partner (Cloudflare) You’ll see it listed under Internal Domains in your account You can manage DNS, renewals, and billing right inside our platform The Manage button becomes active so you can take further actions. This part of the guide covers 5 fields, listed below. Immediately after, the guide continues: Your transfer can be rejected if.
- What this covers: Your domain is moved under our registrar partner (Cloudflare) You’ll see it listed under Internal Domains in your account You can manage DNS, renewals, and billing right inside our platform The Manage button becomes active so you can take further actions
- Fields: You manually cancel it, Your registrar blocks it (e.g., 60-day lock), You don’t approve it in time, The domain status shows as Rejected, The Transfer to Us button reappears so you can try again
- Next: Your transfer can be rejected if:

Full procedure:

1. You manually cancel it
2. Your registrar blocks it (e.g., 60-day lock)
3. You don’t approve it in time

Your transfer can be rejected if:

-   You manually cancel it
-   Your registrar blocks it (e.g., 60-day lock)
-   You don’t approve it in time

When this happens:

-   The domain status shows as Rejected
-   The Transfer to Us button reappears so you can try again

### **Step 6:** After the Transfer

-   Verify DNS records: make sure your domain points correctly to sites, funnels, or email.
-   Reconnect products:
    -   Email sending domains
    -   Website/funnel domains
    -   Client portal or white-label login domains
-   Set up auto-renew (recommended).

---

## **Common Issues & Troubleshooting**

-   **Auth code rejected** → Double-check with registrar, request a new code.
-   **Transfer email not received** → Verify WHOIS contact email; check spam/junk folders.
-   **Domain locked** → Ensure registrar lock is fully removed.
-   **Transfer takes longer than 7 days** → Some registrars delay releases; check status in your current registrar’s panel.
-   **Website/email downtime** → Verify DNS records were imported correctly.

---

## **Frequently Asked Questions**

**Q: How much does transferring in a domain cost?**

You’ll be charged for a 1-year renewal, added to your existing expiration date.

**Q: Can I transfer in all domain extensions?**

Most common TLDs (.com, .net, .org, etc.) are supported. Certain country-code TLDs may not be.

**Q: What if I want to transfer out later?**

You can unlock your domain and obtain an Auth code to transfer out to another registrar (see \[Domain Transfer Out guide\]).

**Q: What if some DNS records are missing after auto-scan?**

Always manually cross-check the scanned records with your current DNS provider. Auto-scanning might miss some records. You can edit, delete, or add records before finalizing the transfer.

**Q: What if my nameservers are managed by someone else (e.g., Cloudflare), but the domain is with GoDaddy?**

Then your DNS provider is Cloudflare even if your registrar is GoDaddy. When transferring the domain, your DNS setup will still be managed at Cloudflare unless you switch nameservers post-transfer.

**Q: What if my registrar and DNS provider are different?**

Then you'll need to log in to your DNS provider (e.g., Cloudflare) to export or review DNS records. The registrar only holds the domain, not the DNS settings.

**Q: How long does it take after I finalize the transfer?**

Once submitted, transfers typically complete within 1-5 days depending on your registrar. Some domains may complete faster if approved manually.

**Q: I don’t see the option to unlock my domain. What should I do?**

Some registrars hide this setting under “Security” or “Transfer Settings.” If it’s not visible, search their help center or contact their support.

**Q: What if my auth code is wrong?**

You’ll see an error. Double-check with your registrar and make sure the domain is also unlocked.

**Q: Will transferring my domain cause downtime?**

Not if DNS records are accurately reviewed and migrated before the transfer. Always cross-check.

**Q: Can I transfer my domain back to another registrar later?**

Yes but typically, you’ll need to wait 60 days after the last transfer, per ICANN rules.

**Q: Will transferring my domain cause downtime?**

Not if DNS records are accurately reviewed and migrated before the transfer. Always cross-check.

---

## **Related Articles**

-   [How to Purchase Domain Step by Step](https://docs.ghlcustomercare.com/docs/settings/domain-purchase-transfer/how-to-purchase-domain-step-by-step)
    
-   [Get Additional Domain Extensions While Buying or Managing Domains](https://docs.ghlcustomercare.com/docs/settings/domain-purchase-transfer/get-additional-domain-extensions-while-buying-or-managing-domains)
    
-   [Setting up White label Domain, API Domain, Email Sending Domain, Sites Domain, Client Portal Domain & more](https://docs.ghlcustomercare.com/docs/sites/general-setup/how-to-set-up-different-domain-types-in-ghl-customer-care-websites-email-wordpress-more)
    
-   [How to set up Root Domain/Subdomain for your Funnels/Websites?](https://docs.ghlcustomercare.com/docs/sites/troubleshooting-funnels/how-to-set-up-root-domain-subdomain-for-funnels-websites)

---

Documentation for GHL Customer Care. Support: support@ghlcustomercare.com