# How to Package Add-Ons as Part of SaaS Plans

> This guide explains how agencies can include paid add-ons such as WordPress , WhatsApp , Yext , Ad Manager , AI Employee , and others—inside their SaaS…

- Source: https://docs.ghlcustomercare.com/docs/saas-configurator/saas-mode/how-to-package-add-ons-as-part-of-saas-plans
- Section: SaaS Configurator / Saas Mode
- Reading time: 3 min

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This guide explains how agencies can include paid add-ons such as **WordPress**, **WhatsApp**, **Yext**, **Ad Manager**, **AI Employee**, and others—inside their SaaS plans in the SaaS Configurator. It also covers how billing works, how costs are calculated, and important considerations to ensure your SaaS plans remain profitable.

**TABLE OF CONTENTS**

-   [Before You Begin: How Add-Ons Are Billed](#before-you-begin-how-add-ons-are-billed)
    -   [1\. Reselling (NOT used inside SaaS plans)](#1-reselling-not-used-inside-saas-plans)
    -   [2\. Direct Deployment (Used for SaaS plans)](#2-direct-deployment-used-for-saas-plans)
-   [1\. Open the Add-Ons Section in SaaS Configurator](#1-open-the-add-ons-section-in-saas-configurator)
-   [2\. Choose Add-Ons to Include in the Plan](#2-choose-add-ons-to-include-in-the-plan)
-   [3\. Review Your Total Add-On Cost (Dynamic Calculator)](#3-review-your-total-add-on-cost-dynamic-calculator)
-   [4\. Set Your SaaS Plan Price Accordingly](#4-set-your-saas-plan-price-accordingly)
-   [5\. What Happens When a Sub-Account Subscribes](#5-what-happens-when-a-sub-account-subscribes)
-   [6\. Best Practices When Packaging Add-Ons](#6-best-practices-when-packaging-add-ons)
-   [7\. Summary](#7-summary)
-   [Related Articles](#related-articles)

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### **Before You Begin: How Add-Ons Are Billed**

GHL Customer Care deploys add-ons in two different ways:

#### **1\. Reselling (NOT used inside SaaS plans)**

-   Agency pays GHL Customer Care
    
-   Sub-account pays the agency a marked-up price
    

#### **2\. Direct Deployment (Used for SaaS plans)**

When you include add-ons inside a SaaS plan:

**➡ Sub-accounts will NOT be charged for those add-ons**

**➡ Your agency WILL be charged by GHL Customer Care**

**➡ You MUST include these costs in your SaaS plan price**

This is the #1 point agencies get wrong, which leads to unexpected add-on charges.  
This guide will help you avoid that.

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### **1\. Open the Add-Ons Section in SaaS Configurator**

1.  Go to **Agency View → SaaS Configurator**
    
2.  Create a new plan or edit an existing one
    
3.  Navigate to the **Add-Ons** tab
    
4.  You will now see a **clear warning banner** explaining that add-on costs are billed to the agency, not sub-accounts
    
    -   The banner highlights that you should factor add-on costs into your plan pricing
        

**Important:** Add-on costs are _always_ billed to the agency when included inside SaaS plans.  
Sub-accounts will never be charged individually.

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### **2\. Choose Add-Ons to Include in the Plan**

You’ll see a list of paid add-ons with their monthly wholesale prices (billed to you).

Examples:

-   WordPress
    
-   WhatsApp
    
-   Ad Manager
    
-   Listings
    

Click to select the add-ons you want to package with the plan.

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### **3\. Review Your Total Add-On Cost (Dynamic Calculator)**

As soon as you select add-ons:

✔ A cost calculator automatically updates

✔ It shows the **total monthly cost per subscriber**, billed to your agency

✔ Costs update instantly as you select/deselect items

This ensures you always know your true wholesale cost before setting your SaaS plan price.

**Example:**  
If you select WordPress ($10) + WhatsApp ($10) + Ad Manager ($97):

**Your cost = $117/month** per subscriber.

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### **4\. Set Your SaaS Plan Price Accordingly**

Because you are billed for the add-ons, your SaaS plan price should:

**Plan Price ≥ Add-On Cost + Your Profit Margin**

Example add-on selection:

| Add-On | Your Cost |
| --- | --- |
| AI Employee | $97/mo |
| Branded Mobile App | $49/mo |
| WordPress | $10/mo |
| **Total add-on cost** | **$156/mo** |

If you want a 40% margin:  
**Plan price should increase by at least $220–$250/mo**

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### **5\. What Happens When a Sub-Account Subscribes**

When someone buys your SaaS plan:

✔ Add-ons install automatically

✔ Your agency is billed for all selected add-ons

✔ Sub-accounts are _not_ billed individually

✔ If a customer cancels, add-ons DO NOT automatically uninstall. You need to make sure of that manually.

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### **6\. Best Practices When Packaging Add-Ons**

**✔ Always check the calculator before saving the plan**

It ensures you are aware of your total cost.

**✔ Adjust your plan pricing before offering discounts or promotions**

Add-ons can eat into margins quickly.

**✔ Avoid including many expensive add-ons in low-priced plans**

Unless you intend to absorb the cost as part of your strategy.

**✔ Communicate clearly with your customers**

Let them know these add-ons are included as part of the package.

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### **7\. Summary**

Packaging add-ons inside SaaS plans is a powerful way to increase the value of your offer. But it’s critical to price your plans correctly.

**Remember:**

-   Add-on costs are billed to the agency, not the sub-account
    
-   The cost calculator helps you make informed pricing decisions
    
-   Use the warning banner as a reminder to price plans profitably
    

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### **Related Articles**

[How to Resell Marketplace Apps as a Part of SaaS Plans](https://docs.ghlcustomercare.com/docs/saas-configurator/saas-mode/how-to-resell-marketplace-apps-as-a-part-of-saas-plans)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com