# WhatsApp Media Templates Now Available on Mobile Apps

> WhatsApp Media Templates Now Available on Mobile Apps Sub-account admins and users can now send media-rich WhatsApp messages directly from the mobile app…

- Source: https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/whatsapp-media-templates-now-available-on-mobile-apps
- Section: Reselling Products / WhatsApp
- Reading time: 2 min
- Modified on Tue, 30 Jun at 8:06 AM

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# WhatsApp Media Templates Now Available on Mobile Apps

Sub-account admins and users can now send media-rich WhatsApp messages directly from the mobile app using pre-approved templates.

We're excited to roll out a powerful new enhancement to our Mobile Apps — WhatsApp Media Template Support.

Sub-account admins and users can now send media-rich WhatsApp messages directly from the mobile app using pre-approved templates. This feature is available on the CRM mobile app and white-labeled mobile apps (white-labeled app users must request the update).

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What's New

Support for the following WhatsApp media templates:

Text Images Videos Files Location Sharing

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How It Works

1Open your mobile app and select your desired sub-account.

2Go to the **Conversations** section and start a new WhatsApp conversation or continue an existing one.

3Choose the appropriate **template type** (Text, Image, Video, File, or Location).

4Finalize your content and **hit send** — it's that simple.

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Why This Matters

►Enables richer and more engaging customer communication while on the go.

►Saves time by using approved templates, even when outside the desktop environment.

►Helps streamline mobile support, sales, and follow-ups via WhatsApp.

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Frequently Asked Questions

Q1: Do I need to update my app to access this feature?

**A:** Yes. Make sure your mobile app is updated to the latest version. For white-labeled apps, you'll need to request the update via your account representative.

Q2: What media types are supported in WhatsApp templates?

**A:** You can now use text, images, videos, files, and locations in your media templates directly from the mobile app.

Q3: Can I create or edit templates in the app?

**A:** No, template creation and approval must still be done via the web platform. The mobile app allows you to send pre-approved templates.

Q4: Will my previous templates work on the mobile app?

**A:** Yes, all existing approved media templates will be available for use on mobile.

Q5: Is this feature available for all users in a sub-account?

**A:** Yes, both admins and users with access to the sub-account can send WhatsApp media templates via mobile.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com