1 | Authentication Screen This screen authenticates business customers using their Facebook or Meta Business Suite credentials  **The Coexistence New Flow: Screen by Screen (image 14 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
Authorization Screen This screen describes the data the business customer will be permitting your app to access.  **The Coexistence New Flow: Screen by Screen (image 15 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
3 | Phone Number Entry Screen This screen lets the business customer enter the phone number they want to onboard. To trigger the Coexistence flow, the customer must enter a WhatsApp Business app phone number.  **The Coexistence New Flow: Screen by Screen (image 16 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
4 | Business Profile Screen This screen displays the WhatsApp Business app account details associated with the entered phone number — the profile picture, name, phone number, and website that the business has set in the WhatsApp Business app. The business customer reviews these details and confirms this is the WhatsApp Business app account they want to onboard.  **The Coexistence New Flow: Screen by Screen (image 17 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
5 | Business Portfolio Selection Screen This screen lets the business customer select an existing Meta business portfolio to associate with the Coexistence onboarding, or create a new one.  **The Coexistence New Flow: Screen by Screen (image 18 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
6 | Business Creation Screen This screen lets the business customer create a new business portfolio by entering business information: name, country, and website.  **The Coexistence New Flow: Screen by Screen (image 19 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
7 | QR Code Verification Screen This screen displays a QR code that the business customer scans from inside the WhatsApp Business app on their phone. To make scanning easier, a WhatsApp message containing a link to the QR code is also delivered to the same number. Once the customer scans the QR code, the flow advances automatically.  **The Coexistence New Flow: Screen by Screen (image 20 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
8 | Business Information Confirmation Screen This screen lets the business customer confirm their WhatsApp Business Account name (read-only) and select a time zone (required) for the account.  **The Coexistence New Flow: Screen by Screen (image 21 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
9 | Terms and Conditions Review Screen This screen presents the terms and conditions that the business customer must accept to complete Coexistence onboarding.  **The Coexistence New Flow: Screen by Screen (image 22 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |
10 | Success Screen This screen indicates that the Coexistence onboarding completed successfully. When the customer clicks Finish, a message event is triggered containing the customer's WhatsApp Business Account ID and business phone number ID, which you must use to onboard the customer to the platform.  **The Coexistence New Flow: Screen by Screen (image 23 of 23)** This screenshot appears in the "The Coexistence New Flow: Screen by Screen" section of "WhatsApp Coexistence: Feature for Dual-Platform Messaging". The text alongside this image reads: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works…. This part of the guide covers 12 fields, listed below. - What this covers: Frequently Asked Questions Q: Will my existing chat history be lost when I connect? No. During setup you can import up to six months of chat history from your WhatsApp Business App into the CRM. Make sure to update your app to the latest version before reaching Step 7 to ensure this works correctly. Q: Can I still use my WhatsApp Business App after connecting? Yes. That is the whole point of Coexistence. After setup, both your WhatsApp Business App and the CRM will be active simultaneously. Messages sent to your number will appear in both places. Q: The QR code expired before I could scan it — what do I do? Restart the setup from Step 7. Make sure your device is unlocked and the WhatsApp Business App is open before you reach the QR code step so you can scan it promptly. QR codes have a short expiry window. Q: I cannot find the message from Facebook Business in my app — where is it? Check your WhatsApp Business App for a message from "Facebook Business" or "Meta". It can take a few minutes to arrive. If it does not appear, ensure your app is updated to the latest version and restart the process. The message will not appear if the app is outdated. Q: Can I send template messages from my WhatsApp Business App after connecting? No. Template messages can only be sent through the CRM. This is a limitation of the Coexistence mode — the WhatsApp Business App does not support template sending via the Business API. Q: My number is from Nigeria or South Africa — can I still use Coexistence? No. Coexistence is not available for phone numbers from Nigeria or South Africa. You will need to use the New Number or BSP Migration method to connect your WhatsApp to the CRM.. - Fields: Video Walkthrough, Step-by-Step Setup, Limitations, Frequently Asked Questions, The Coexistence New Flow: Screen by Screen, Send and receive messages from both the app and the CRM, Send approved template messages from the CRM, Import up to 6 months of chat history, Sending template messages from the WhatsApp Business App, Managing your WhatsApp Business profile from the CRM, Connecting more than one number under Coexistence, Nigeria and South Africa phone numbers - Controls: TABLE OF CONTENTS, Unsupported Countries, Nigeria, South Africa, Before You Begin, Facebook account credentials, phone number, Settings > WhatsApp, Connect your WhatsApp, Continue, Connect a WhatsApp Business App, Next Full procedure: 1. What is Coexistence? 2. Video Walkthrough 3. Step-by-Step Setup 4. Limitations 5. Frequently Asked Questions 6. The Coexistence New Flow: Screen by Screen |