# Online Listing Overview & Setup Doc > Set up and resell Listings in GHL Customer Care. Improve local SEO, connect social profiles, manage billing, and troubleshoot common Listings issues efficiently. - Source: https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/online-listing-overview-setup-doc - Section: Reselling Products / Online Listings - Reading time: 6 min - Images: 23, each explained below - Modified on Mon, 7 Jul, 2025 at 4:36 PM --- This article explains how to use the Listings feature in GHL Customer Care to improve your clients’ local SEO through directory listings management. Learn how to resell Listings, configure pricing, manage billing, and deploy the feature across your SaaS plans. --- ### **More Tutorials from the Community** [https://youtu.be/PmvgilQIDs4](https://youtu.be/PmvgilQIDs4) [https://youtu.be/\_DPcMxaM4Mo](https://youtu.be/_DPcMxaM4Mo) [https://www.youtube.com/watch?v=0tHGCX3b-mE](https://www.youtube.com/watch?v=0tHGCX3b-mE) --- # **What is the Listings Feature?** Listings is an incredibly powerful SEO tool that creates backlinks and ensures your client's Vital business info (address, operation hours, phone numbers, etc) is consistent across 70+ of the world's most reputable websites. Listings is a great complimentary service that can be deployed alongside your services and can be resold through GHL Customer Care with a markup price of your choosing... cha chinggg! Listings with GHL Customer Care is available at an absolute rock bottom price with minimal commitment. [Click here for more information on pricing](https://docs.ghlcustomercare.com/docs/customer-support/billing-support/ghl-customer-care-pricing-guide) If you're looking for a quick way to drive more organic inbound messages, combine Listings with our Google My Business chat widget. This is something that's quick to set up and all businesses can benefit from. --- ## **Key Benefits of Listings** Listings provides powerful SEO and reselling advantages for agencies and their clients. - Enhances SEO with structured backlinks from reputable directories - Ensures consistent business information across major listing platforms - Minimal commitment (1-month minimum) - Custom markup for reselling to sub-accounts - Value added service that can be deployed alongside your packages --- ## **How to Add Listings to a SaaS Offer** Bundling Listings into your SaaS plans allows you to offer clients a seamless, scalable local SEO solution. [For more details on this adding Listings to your SaaS offer, click here.](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/how-to-sell-listings-as-part-of-a-saas-offer) 1. Go to "SaaS Configurator" in your agency dashboard ![Step 1 of 4: Go to "SaaS Configurator" in your agency dashboard](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319774/original/OL-lXHl00ScuRkAVe8ENw3HnNG21uDMhSA.png) **Step 1 of 4: Go to "SaaS Configurator" in your agency dashboard** This screenshot accompanies step 1 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you go to "SaaS Configurator" in your agency dashboard. The next step is to find the plan you want to edit and click Edit Details. - Where to go: Go to "SaaS Configurator" in your agency dashboard - Controls: Edit Details, Addons, Save Changes - Next: Find the plan you want to edit and click Edit Details Full procedure: 1. Go to "SaaS Configurator" in your agency dashboard <- this image 2. Find the plan you want to edit and click Edit Details 3. Navigate to the Addons section 4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm 2. Find the plan you want to edit and click **Edit Details** ![Step 2 of 4: Find the plan you want to edit and click Edit Details](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319787/original/Q0Mv61GeXxq0IPQ0kg4YA0hAx26h5tQw7Q.png) **Step 2 of 4: Find the plan you want to edit and click Edit Details** This screenshot accompanies step 2 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you find the plan you want to edit and click Edit Details. The next step is to navigate to the Addons section. - What to click: Find the plan you want to edit and click Edit Details - Controls: Edit Details, Addons, Save Changes - Next: Navigate to the Addons section Full procedure: 1. Go to "SaaS Configurator" in your agency dashboard 2. Find the plan you want to edit and click Edit Details <- this image 3. Navigate to the Addons section 4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm 3. Navigate to the **Addons** section ![Step 3 of 4: Navigate to the Addons section](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319798/original/bPYVpDagwXxPEqQt2ZGEwsVFCtIyhV3W2g.png) **Step 3 of 4: Navigate to the Addons section** This screenshot accompanies step 3 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you navigate to the Addons section. For context, this section explains: Bundling Listings into your SaaS plans allows you to offer clients a seamless, scalable local SEO solution. For more details on this adding Listings to your SaaS offer, click here. The next step is to check the box labeled Listings to include it in the plan then click Save Changes to confirm. - Where to go: Navigate to the Addons section - Controls: Addons, Edit Details, Save Changes - Next: Check the box labeled Listings to include it in the plan then click Save Changes to confirm Full procedure: 1. Go to "SaaS Configurator" in your agency dashboard 2. Find the plan you want to edit and click Edit Details 3. Navigate to the Addons section <- this image 4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm 4. Check the box labeled Listings to include it in the plan then click **Save Changes** to confirm ![Step 4 of 4: Check the box labeled Listings to include it in the plan then click…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319802/original/fizIgah2TOMCM4Ull5nYpf6-MR8kVE9Tmw.png) **Step 4 of 4: Check the box labeled Listings to include it in the plan then click…** This screenshot accompanies step 4 of 4 in the "How to Add Listings to a SaaS Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you check the box labeled Listings to include it in the plan then click Save Changes to confirm. - What to choose: Check the box labeled Listings to include it in the plan then click Save Changes to confirm - Controls: Save Changes, Edit Details, Addons Full procedure: 1. Go to "SaaS Configurator" in your agency dashboard 2. Find the plan you want to edit and click Edit Details 3. Navigate to the Addons section 4. Check the box labeled Listings to include it in the plan then click Save Changes to confirm <- this image --- ## **How to Resell Listings** Set up Listings as a resale item to generate new revenue streams for your agency. [For more details on this adding Listings to your SaaS offer, click here.](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/how-to-resell-listings-to-your-clients) ### **How to Set Agency-Wide Listings Default Pricing** Agency-level pricing defines the default cost clients will see when activating Listings. You’ll use a pricing slider to set rates and preview monthly profits per plan. Follow these steps to set the pricing: 1. From the **Agency View, c**lick **Reselling** in the left-side navigation bar ![Step 1 of 3: From the Agency View, c lick Reselling in the left-side navigation bar](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319859/original/e9_c4-V4YwxNbA1xiwetyQpm_CV62GysXg.jpeg) **Step 1 of 3: From the Agency View, c lick Reselling in the left-side navigation bar** This screenshot accompanies step 1 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you from the Agency View, c lick Reselling in the left-side navigation bar. The next step is to scroll down to Listings and adjust slider to set your pricing. - What this covers: From the Agency View, c lick Reselling in the left-side navigation bar - Controls: Agency View, c, Reselling, Listings, Client Pricing, Your Cost, Your Profit, Save - Next: Scroll down to Listings and adjust slider to set your pricing Full procedure: 1. From the Agency View, c lick Reselling in the left-side navigation bar <- this image 2. Scroll down to Listings and adjust slider to set your pricing 3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes 2. Scroll down to **Listings** and adjust slider to set your pricing ![Step 2 of 3: Scroll down to Listings and adjust slider to set your pricing](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319861/original/WntnatqgQfnIGUxpapdXXKZvHpkOqsVgYA.jpeg) **Step 2 of 3: Scroll down to Listings and adjust slider to set your pricing** This screenshot accompanies step 2 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you scroll down to Listings and adjust slider to set your pricing. The next step is to preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes. - What this covers: Scroll down to Listings and adjust slider to set your pricing - Controls: Listings, Agency View, c, Reselling, Client Pricing, Your Cost, Your Profit, Save - Next: Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes Full procedure: 1. From the Agency View, c lick Reselling in the left-side navigation bar 2. Scroll down to Listings and adjust slider to set your pricing <- this image 3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes 3. Preview the **Client Pricing**, **Your Cost**, and **Your Profit** based on the selected pricing. Click the blue **Save** button to deploy changes ![Step 3 of 3: Preview the Client Pricing, Your Cost, and Your Profit based on the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319860/original/eH0XA_PsXqhynwmKfY6me2Xq09IS8dzPPw.jpeg) **Step 3 of 3: Preview the Client Pricing, Your Cost, and Your Profit based on the…** This screenshot accompanies step 3 of 3 in the "How to Set Agency-Wide Listings Default Pricing" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes. - How to confirm: Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes - Controls: Client Pricing, Your Cost, Your Profit, Save, Agency View, c, Reselling, Listings Full procedure: 1. From the Agency View, c lick Reselling in the left-side navigation bar 2. Scroll down to Listings and adjust slider to set your pricing 3. Preview the Client Pricing, Your Cost, and Your Profit based on the selected pricing. Click the blue Save button to deploy changes <- this image --- ### **How to Customize Listings Pricing Per Sub-Account** You can override default pricing for individual sub-accounts to match unique client needs. Follow these steps to set the pricing: 1. In **Agency View**, use the left-side navigation bar to navigate to **Sub-Accounts** ![Step 1 of 4: In Agency View, use the left-side navigation bar to navigate to…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319881/original/4ROn5nymwce2Ghd3nhMD7uT8xIebb5qLTA.jpeg) **Step 1 of 4: In Agency View, use the left-side navigation bar to navigate to…** This screenshot accompanies step 1 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you in Agency View, use the left-side navigation bar to navigate to Sub-Accounts. This part of the guide covers 1 field, listed below. The next step is to click the 3-dots icon on the desired sub-account and select Manage Client. - What this covers: In Agency View, use the left-side navigation bar to navigate to Sub-Accounts - Fields: Adjust the pricing slider as needed - Controls: Agency View, Sub-Accounts, 3-dots, Manage Client, Reselling, → Listings - Next: Click the 3-dots icon on the desired sub-account and select Manage Client Full procedure: 1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts <- this image 2. Click the 3-dots icon on the desired sub-account and select Manage Client 3. Navigate to Reselling → Listings 4. Adjust the pricing slider as needed 2. Click the **3-dots** icon on the desired sub-account and select **Manage Client** ![Step 2 of 4: Click the 3-dots icon on the desired sub-account and select Manage…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319879/original/0VMtDAFVksd30XaYbVrOdIiqbhG4z6cp-A.jpeg) **Step 2 of 4: Click the 3-dots icon on the desired sub-account and select Manage…** This screenshot accompanies step 2 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you click the 3-dots icon on the desired sub-account and select Manage Client. This part of the guide covers 1 field, listed below. The next step is to navigate to Reselling → Listings. - What to choose: Click the 3-dots icon on the desired sub-account and select Manage Client - Fields: Adjust the pricing slider as needed - Controls: 3-dots, Manage Client, Agency View, Sub-Accounts, Reselling, → Listings - Next: Navigate to Reselling → Listings Full procedure: 1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts 2. Click the 3-dots icon on the desired sub-account and select Manage Client <- this image 3. Navigate to Reselling → Listings 4. Adjust the pricing slider as needed 3. Navigate to **Reselling** **→ Listings** ![Step 3 of 4: Navigate to Reselling → Listings](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319882/original/XINDwRBvUS5xNyoZWyZM5HLEBkLWSOQSqA.jpeg) **Step 3 of 4: Navigate to Reselling → Listings** This screenshot accompanies step 3 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you navigate to Reselling → Listings. For context, this section explains: You can override default pricing for individual sub-accounts to match unique client needs. Follow these steps to set the pricing. This part of the guide covers 1 field, listed below. The next step is to adjust the pricing slider as needed. - Where to go: Navigate to Reselling → Listings - Fields: Adjust the pricing slider as needed - Controls: Reselling, → Listings, Agency View, Sub-Accounts, 3-dots, Manage Client - Next: Adjust the pricing slider as needed Full procedure: 1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts 2. Click the 3-dots icon on the desired sub-account and select Manage Client 3. Navigate to Reselling → Listings <- this image 4. Adjust the pricing slider as needed 4. Adjust the pricing slider as needed ![Step 4 of 4: Adjust the pricing slider as needed](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319880/original/JLNphAKHkgAEWhfzF3nqrvvClfMzL9-gtQ.jpeg) **Step 4 of 4: Adjust the pricing slider as needed** This screenshot accompanies step 4 of 4 in the "How to Customize Listings Pricing Per Sub-Account" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you adjust the pricing slider as needed. For context, this section explains: You can override default pricing for individual sub-accounts to match unique client needs. Follow these steps to set the pricing. This part of the guide covers 1 field, listed below. - What this covers: Adjust the pricing slider as needed - Fields: Adjust the pricing slider as needed - Controls: Agency View, Sub-Accounts, 3-dots, Manage Client, Reselling, → Listings Full procedure: 1. In Agency View, use the left-side navigation bar to navigate to Sub-Accounts 2. Click the 3-dots icon on the desired sub-account and select Manage Client 3. Navigate to Reselling → Listings 4. Adjust the pricing slider as needed <- this image --- ### **How Clients Can Purchase Listings Offer** Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account: 1. From the sub-account, use the left-side navigation bar to go to the **Reputation** ![Step 1 of 5: From the sub-account, use the left-side navigation bar to go to the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319900/original/A5nAeJ7OnNcO6dvJd9duzMejIUzPex34sA.jpeg) **Step 1 of 5: From the sub-account, use the left-side navigation bar to go to the…** This screenshot accompanies step 1 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you from the sub-account, use the left-side navigation bar to go to the Reputation. The next step is to click the Listings tab at the top. - What this covers: From the sub-account, use the left-side navigation bar to go to the Reputation - Controls: Reputation, Listings, Activate Listings - Next: Click the Listings tab at the top Full procedure: 1. From the sub-account, use the left-side navigation bar to go to the Reputation <- this image 2. Click the Listings tab at the top 3. Hit the Activate Listings button 4. Choose a plan and confirm payment 5. Fill out listing information 2. Click the **Listings** tab at the top ![Step 2 of 5: Click the Listings tab at the top](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319894/original/mRLwp8B9LsILyL17k2YM2f4puw9GOaiZnw.jpeg) **Step 2 of 5: Click the Listings tab at the top** This screenshot accompanies step 2 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you click the Listings tab at the top. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. The next step is to hit the Activate Listings button. - What to click: Click the Listings tab at the top - Controls: Listings, Reputation, Activate Listings - Next: Hit the Activate Listings button Full procedure: 1. From the sub-account, use the left-side navigation bar to go to the Reputation 2. Click the Listings tab at the top <- this image 3. Hit the Activate Listings button 4. Choose a plan and confirm payment 5. Fill out listing information 3. Hit the **Activate Listings** button ![Step 3 of 5: Hit the Activate Listings button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319897/original/oSBdpiEn70O_WStKj5vssMbHiJQREiu0fg.jpeg) **Step 3 of 5: Hit the Activate Listings button** This screenshot accompanies step 3 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you hit the Activate Listings button. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. The next step is to choose a plan and confirm payment. - What to click: Hit the Activate Listings button - Controls: Activate Listings, Reputation, Listings - Next: Choose a plan and confirm payment Full procedure: 1. From the sub-account, use the left-side navigation bar to go to the Reputation 2. Click the Listings tab at the top 3. Hit the Activate Listings button <- this image 4. Choose a plan and confirm payment 5. Fill out listing information 4. Choose a plan and confirm payment ![Step 4 of 5: Choose a plan and confirm payment](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319893/original/hBqPcRNPqM6GS8B9fPO3Nl7bMuS3_3pGGg.jpeg) **Step 4 of 5: Choose a plan and confirm payment** This screenshot accompanies step 4 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you choose a plan and confirm payment. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. The next step is to fill out listing information. - What to choose: Choose a plan and confirm payment - Controls: Reputation, Listings, Activate Listings - Next: Fill out listing information Full procedure: 1. From the sub-account, use the left-side navigation bar to go to the Reputation 2. Click the Listings tab at the top 3. Hit the Activate Listings button 4. Choose a plan and confirm payment <- this image 5. Fill out listing information 5. Fill out listing information ![Step 5 of 5: Fill out listing information](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049480467/original/evMOxM3kY_HDcnYfNYpGjPnD8fhh03rx5g.png) **Step 5 of 5: Fill out listing information** This screenshot accompanies step 5 of 5 in the "How Clients Can Purchase Listings Offer" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you fill out listing information. For context, this section explains: Clients can activate Listings directly from their sub-account if you’ve enabled the feature. Follow these steps to activate listings from inside a sub-account. - What to fill in: Fill out listing information - Controls: Reputation, Listings, Activate Listings Full procedure: 1. From the sub-account, use the left-side navigation bar to go to the Reputation 2. Click the Listings tab at the top 3. Hit the Activate Listings button 4. Choose a plan and confirm payment 5. Fill out listing information <- this image --- ## **How to Deploy Listings without Directly Charging the Client** If you want to include Listings as part of your services without separate billing, follow these steps. [For more details on this adding Listings to your SaaS offer, click here.](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/deploy-listings-without-directly-charging-the-client) #### **Step 1:** Navigate to Manage Sub-Account - From the Agency-View, use the left-side navigation bar to go to **Sub-Accounts** - Locate the desired sub-account - Click the **3 dots** **(⋮)** icon in the lower right corner and select **Manage Client** ![Step 1: Navigate to Manage Sub-Account (image 17 of 23)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319934/original/vUMtxmoEiT__oAIiu6P80TOQS2YZiRFspQ.jpeg) **Step 1: Navigate to Manage Sub-Account (image 17 of 23)** This screenshot appears in the "Step 1: Navigate to Manage Sub-Account" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: From the Agency-View, use the left-side navigation bar to go to Sub-Accounts Locate the desired sub-account Click the 3 dots (⋮) icon in the lower right corner and select Manage Client. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings. - What to choose: From the Agency-View, use the left-side navigation bar to go to Sub-Accounts Locate the desired sub-account Click the 3 dots (⋮) icon in the lower right corner and select Manage Client - Fields: Locate the desired sub-account - Controls: Sub-Accounts, 3 dots, (⋮), Manage Client - Next: In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings Full procedure: 1. From the Agency-View, use the left-side navigation bar to go to Sub-Accounts 2. Locate the desired sub-account 3. Click the 3 dots (⋮) icon in the lower right corner and select Manage Client #### **Step 2:** Access Listings from the Reselling Tab - In the top navigation ribbon, select **Reselling** - In the secondary left-side navigation bar, select **Listings** ![Step 2: Access Listings from the Reselling Tab (image 18 of 23)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319935/original/fv8cQ2nRWBPyfjdcUzJo_3A14MhHjl03wQ.jpeg) **Step 2: Access Listings from the Reselling Tab (image 18 of 23)** This screenshot appears in the "Step 2: Access Listings from the Reselling Tab" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button. - What to choose: In the top navigation ribbon, select Reselling In the secondary left-side navigation bar, select Listings - Fields: In the top navigation ribbon, select Reselling, In the secondary left-side navigation bar, select Listings - Controls: Reselling, Listings - Next: Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button Full procedure: 1. In the top navigation ribbon, select Reselling 2. In the secondary left-side navigation bar, select Listings #### **Step 3:** Enable "Deploy Listings Directly" - Scroll to the **Deploy Listings Directly** section - Review the deployment terms and check the agreement box - Click the blue **Pay Now!** button ![Step 3: Enable "Deploy Listings Directly" (image 19 of 23)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319933/original/CxHicg18rBkQ1EDCYUV_ZKe982GDFsprnA.jpeg) **Step 3: Enable "Deploy Listings Directly" (image 19 of 23)** This screenshot appears in the "Step 3: Enable "Deploy Listings Directly"" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button. Immediately after, the guide continues: Listings reselling uses a two-layer billing structure. - What to click: Scroll to the Deploy Listings Directly section Review the deployment terms and check the agreement box Click the blue Pay Now! button - Controls: Deploy Listings Directly, Pay Now! - Next: Listings reselling uses a two-layer billing structure: Full procedure: 1. Scroll to the Deploy Listings Directly section 2. Review the deployment terms and check the agreement box 3. Click the blue Pay Now! button [](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/deploy-listings-without-directly-charging-the-client) --- ## **Understanding Listings Billing** Listings reselling uses a two-layer billing structure: - **Agency → GHL Customer Care:** You are charged monthly via your agency wallet - **Client → Agency:** Clients are charged via your Stripe integration ![Understanding Listings Billing (image 20 of 23)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319941/original/CSlJPRbXcZ1QiuxFZgs_-nAGSB7FkRZisg.png) **Understanding Listings Billing (image 20 of 23)** This screenshot appears in the "Understanding Listings Billing" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: Agency → GHL Customer Care: You are charged monthly via your agency wallet Client → Agency: Clients are charged via your Stripe integration. Immediately after, the guide continues: As your agency makes sales on different days during your billing period, your charges will get pro-rated on the next billing cycle. - What this covers: Agency → GHL Customer Care: You are charged monthly via your agency wallet Client → Agency: Clients are charged via your Stripe integration - Next: As your agency makes sales on different days during your billing period, your charges will get pro-rated on the next billing cycle. Full procedure: 1. Agency → GHL Customer Care: You are charged monthly via your agency wallet 2. Client → Agency: Clients are charged via your Stripe integration --- ## **Understanding the GHL Customer Care Invoice** As your agency makes sales on different days during your billing period, your charges will get pro-rated on the next billing cycle. We do pro-rated billing to ensure you receive a single invoice in the same billing period, even though the sales are made on different days within the month.  Each invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle. **Example Invoice:** ![Understanding the GHL Customer Care Invoice (image 21 of 23)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049319946/original/4RmDKy2J5JocL_tjwhAk1hjgeDcpPwl-gg.png) **Understanding the GHL Customer Care Invoice (image 21 of 23)** This screenshot appears in the "Understanding the GHL Customer Care Invoice" section of "Online Listing Overview & Setup Doc". The text alongside this image reads: Each invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle. Immediately after, the guide continues: In some rare cases, the Online Listings might not work as expected. A few possible scenarios are covered below. - What this covers: Each invoice adjusts for the sales made in the previous billing cycle + prepay for the next billing cycle. - Next: In some rare cases, the Online Listings might not work as expected. A few possible scenarios are covered below: --- ## **Troubleshooting** In some rare cases, the Online Listings might not work as expected. A few possible scenarios are covered below: ### **My listings look wrong / my listings are waiting on customer / my listings are waiting on partner / all my listings are still processing** In all such cases, the common reason is that you have a mistake in the form data that you or your client had submitted. The error could be in: - Address Field - PIN Code is written in the address line field - PO Box used instead of a real address - Only Street Address used (Suite number, shop number missing) - Business Name is improper - The phone number is not valid - email ID is not a valid email As agency users, you can easily fix this issue by logging into the Listings account and fixing any errors. ### **My listings are not live. I see an In-review message** This happens when Listings has found a duplicate listing for the same address, phone number, or email ID.  If you see an "in-review" message, follow the steps in this article: [Resolving Listings Canceled or Duplicate States – Step-by-Step Guide](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/resolving-yext-canceled-or-duplicate-states-step-by-step-guide) ### **How do I see which locations are signed up for Listings?** To identify which sub-accounts have activated your Listings offer: 1. Go to your Agency Dashboard 2. Navigate to **Sub-Accounts** 3. Open the **Advanced Filter** option. 4. Select the filter for **Listings** to view which sub-accounts have Listings active ### **How do I connect my Client's Social Media to their Online Listing?** To connect social media profiles (Facebook, Instagram, LinkedIn, etc.), follow thse steps: 1. In the client’s sub-account, navigate to **Reputation > Listings**. 2. If prompted, click **Complete Required Information** on the Listings dashboard taking you to the **Social Profiles** tab ![Step 2 of 3: If prompted, click Complete Required Information on the Listings…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049479729/original/KdKOXkN4kLqDKPIyvd2O3c3_4tPaBRVhYA.jpeg) **Step 2 of 3: If prompted, click Complete Required Information on the Listings…** This screenshot accompanies step 2 of 3 in the "How do I connect my Client's Social Media to their Online Listing?" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you if prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab. The navigation path used here is Reputation > Listings. The next step is to enter the relevant links or usernames and save your changes. - Path: Reputation > Listings - What to click: If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab - Controls: Complete Required Information, Social Profiles, Reputation > Listings - Next: Enter the relevant links or usernames and save your changes Full procedure: 1. In the client’s sub-account, navigate to Reputation > Listings. 2. If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab <- this image 3. Enter the relevant links or usernames and save your changes 3. Enter the relevant links or usernames and save your changes ** ![Step 3 of 3: Enter the relevant links or usernames and save your changes](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049479704/original/jOP6C4sjcqPl867hKhlvzsZzrLfFU-mvaw.png) **Step 3 of 3: Enter the relevant links or usernames and save your changes** This screenshot accompanies step 3 of 3 in the "How do I connect my Client's Social Media to their Online Listing?" section of "Online Listing Overview & Setup Doc". At this point in the walkthrough you enter the relevant links or usernames and save your changes. The navigation path used here is Reputation > Listings. - Path: Reputation > Listings - What to fill in: Enter the relevant links or usernames and save your changes - Controls: Reputation > Listings, Complete Required Information, Social Profiles Full procedure: 1. In the client’s sub-account, navigate to Reputation > Listings. 2. If prompted, click Complete Required Information on the Listings dashboard taking you to the Social Profiles tab 3. Enter the relevant links or usernames and save your changes <- this image ** ### **My listings are not live. I see a Cancelled message on the screen** This happens when Listings has confirmed that your client is in a contract with their previous provider and Listings can not move the listing from the old provider to the new one because of legal reasons.  In such cases, please reach out to GHL Customer Care support. --- ## **Frequently Asked Questions** **Q: How long does it take for listings to sync?** Typically 24-48 hours, but some platforms may take up to a week. **Q: Can I cancel Listings mid-term?** Yes, but charges are non-refundable for the current billing cycle. **Q: How do I cancel a Listings subscription?** To cancel Listings for a sub-account, follow the steps in this guide: [Cancelling Listings for Your Sub-Account in GHL Customer Care.](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/cancelling-listings-for-your-sub-account-in-ghl-customer-care) **Q: Does Listings conflict with manually created profiles?** It may override manual entries, so allow Listings to manage profiles where possible. **Q: What happens if the business info changes?** Listings will update it automatically across all directories when updated within Listings **Q: How can my clients connect their Google Business Profile (GMB) and Facebook page?** To enable Listings to sync with Google Business Profile and Facebook, your clients will need to connect their respective accounts in the Listings setup process. For full details, refer to this article: [Google Business Profile and Facebook Integration with Listings](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/google-business-profile-and-facebook-integration-with-listings). **Q: How do I use the Listings Suggestions feature?** Listings Suggestions provide profile improvement tips based on best practices. Go to **Reputation > Listings > Suggestions** to view and apply them. For more, see [How to Use the Listings Suggestions Feature](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/how-to-use-the-listings-suggestions-feature). --- ## **Related Articles** - **[](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/getting-started-with-listings)**[](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/getting-started-with-listings)[Getting Started with Listings](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/getting-started-with-listings) - [How to Resell Listings to Your Clients](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/how-to-resell-listings-to-your-clients) - [Rebilling, Reselling, and Wallets Explained](https://docs.ghlcustomercare.com/docs/miscellaneous/miscellaneous/rebilling-reselling-and-wallets-explained) - [Google Business Profile and Facebook Integration with Listings](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/google-business-profile-and-facebook-integration-with-listings) - [How to Use the Listings Suggestions Feature](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/how-to-use-the-listings-suggestions-feature) - [Deploy Listings without Directly Charging the Client](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/deploy-listings-without-directly-charging-the-client) - [](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/cancelling-listings-for-your-sub-account-in-ghl-customer-care)[Cancelling Listings for Your Sub-Account in GHL Customer Care](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/cancelling-listings-for-your-sub-account-in-ghl-customer-care)[](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/cancelling-listings-for-your-sub-account-in-ghl-customer-care) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com