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How to Use the Listings Suggestions Feature

Learn how to manage suggested updates from publishers using the Listings Suggestions feature in GHL Customer Care to keep your business information up-to-date.

3 min read658 words2 explained imagesUpdated Tue, 21 Oct, 2025 at 10:20 AM
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On this page
  1. Key Benefits of the Suggestions Feature
  2. How to Review and Manage Suggestions
  3. Key Features of the Suggestions Interface
  4. Centralized Suggestion Hub
  5. Seamless Data Syncing
  6. Improved Data Quality & Control
  7. Frequently Asked Questions
  8. Related Articles

This article explains how to use the new Suggestions feature in Listings to efficiently manage updates submitted by publishers like Google Business Profile (GBP), Facebook, and Yelp. With this tool, you can easily review, accept, or reject proposed updates, helping ensure your business information is consistent and credible across all platforms.

TABLE OF CONTENTS

What is the Suggestions Feature?

The Suggestions feature allows businesses to manage updates submitted by third-party publishers to their listings. These suggestions may include changes to business hours, names, addresses, and more. Businesses can now review, approve, or decline these changes from one centralized location, reducing manual editing while maintaining control over public-facing data.

Key Benefits of the Suggestions Feature

Gain full control over how your business appears across directories with fast, accurate update management.

  • Quickly review and take action on publisher-submitted updates

  • Eliminate manual data entry and sync efforts

  • Keep listings consistent across all platforms

  • Improve brand trust with accurate business data

  • Maintain centralized control of your business profile

  • Prevent unauthorized or incorrect updates from publishers

How to Review and Manage Suggestions

Learn how to navigate the Suggestions Hub, evaluate updates, and sync approved changes across publisher networks.

Step 1: Navigate to Suggestions

  • Use the left-side menu to navigate to Reputation

  • Click Listings in the to open the listings dashboard .

  • Click the Suggestions tab to open the Suggestions interface.
        

Use the left-side menu to navigate to Reputation (image 1 of 2) What this shows Use the left-side menu to navigate to Reputation Click Listings in the to open the listings dashboard. What this shows Illustrates the "Use the left-side menu to navigate to Reputation" section of "How to Use the Listings Suggestions Feature". This screenshot appears in the "Use the left-side menu to navigate to Reputation" section of "How to Use the Listings Suggestions Feature". The text alongside this image reads: Use the left-side menu to navigate to Reputation Click Listings in the to open the listings dashboard. Click the Suggestions tab to open the Suggestions interface. Immediately after, the guide continues: You’ll see a list of pending suggestions from publishers such as GBP, Facebook, or Yelp. Compare the Suggested Value with your current listing data. Click Accept (✔️) to apply the change or Reject (X) to decline it. Image 1 of 2 Where to goUse the left-side menu to navigate to Reputation Click Listings in the to open the listings dashboard. Click the Suggestions tab to open the Suggestions interface.
Buttons and menus referenced ReputationListingsSuggestionsSuggested ValueAccept (✔️)Reject (X)
Next stepYou’ll see a list of pending suggestions from publishers such as GBP, Facebook, or Yelp. Compare the Suggested Value with your current listing data. Click Accept (✔️) to apply the change or Reject (X) to decline it.
All 3 steps in this procedure
  1. Use the left-side menu to navigate to Reputation
  2. Click Listings in the to open the listings dashboard.
  3. Click the Suggestions tab to open the Suggestions interface.

Step 2: Review Suggestions

  • You’ll see a list of pending suggestions from publishers such as GBP, Facebook, or Yelp.

  • Compare the Suggested Value with your current listing data.

  • Click Accept (✔️) to apply the change or Reject (X) to decline it.

    • If accepted, the suggestion will be updated in your Listings and synced across all connected publishers automatically

Use the left-side menu to navigate to Reputation (image 2 of 2) What this shows You’ll see a list of pending suggestions from publishers such as GBP, Facebook, or Yelp. What this shows Illustrates the "Use the left-side menu to navigate to Reputation" section of "How to Use the Listings Suggestions Feature". This screenshot appears in the "Use the left-side menu to navigate to Reputation" section of "How to Use the Listings Suggestions Feature". The text alongside this image reads: You’ll see a list of pending suggestions from publishers such as GBP, Facebook, or Yelp. Compare the Suggested Value with your current listing data. Click Accept (✔️) to apply the change or Reject (X) to decline it. Immediately after, the guide continues: Understand the core components that make this feature powerful and easy to use. Image 2 of 2 What to clickYou’ll see a list of pending suggestions from publishers such as GBP, Facebook, or Yelp. Compare the Suggested Value with your current listing data. Click Accept (✔️) to apply the change or Reject (X) to decline it.
Buttons and menus referenced ReputationListingsSuggestionsSuggested ValueAccept (✔️)Reject (X)
Next stepUnderstand the core components that make this feature powerful and easy to use.
All 3 steps in this procedure
  1. Use the left-side menu to navigate to Reputation
  2. Click Listings in the to open the listings dashboard.
  3. Click the Suggestions tab to open the Suggestions interface.

Key Features of the Suggestions Interface

Understand the core components that make this feature powerful and easy to use.

Centralized Suggestion Hub

This hub consolidates all external listing suggestions into one organized interface, allowing you to review them efficiently. No more switching between platforms to manage updates.

Seamless Data Syncing

Once a suggestion is accepted, it’s instantly updated in your Listings and distributed across all connected publisher networks. This ensures that your customers always see the most up-to-date business information, regardless of where they find you online.

Improved Data Quality & Control

By keeping control over which suggestions are accepted, your team can prevent unauthorized or incorrect changes from impacting your brand presence. This ensures your listings are always accurate and consistent.

Frequently Asked Questions

Q: What types of updates can be suggested?

Publishers may submit changes such as business name updates, new hours, address modifications, phone number corrections, and more.

Q: What happens after I accept a suggestion?

The update is immediately applied to your Listings and synced with all connected directories like Google, Facebook, and Yelp.

Q: Can I undo a rejected suggestion?

Rejected suggestions are removed from the list, but if a publisher re-submits the same suggestion later, you’ll be able to review it again.

Q: Are publisher suggestions always accurate?

Not necessarily. Publisher data may be outdated or incorrect. Reviewing each suggestion manually ensures only relevant and verified data is published.

Q: Can I disable publisher suggestions?

Suggestions cannot be disabled, but they are never auto-applied—your team retains full control and must manually approve each one.

Q: How often are suggestions updated or refreshed?

The system checks regularly for new submissions from publishers and will display them in the Suggestions Hub as they come in.

Q: Is this feature available when using the Uberall Integration?

Yes! The listings suggestions are available for both Yext and Uberall.

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