# Cancelling Listings for Your Sub-account in GHL Customer Care > Learn how to cancel the Listings feature in GHL Customer Care, stop billing, and manage online directories effectively. Step-by-step guide and troubleshooting tips. - Source: https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/cancelling-listings-for-your-sub-account-in-ghl-customer-care - Section: Reselling Products / Online Listings - Reading time: 2 min - Images: 6, each explained below - Modified on Fri, 16 Jan at 6:47 AM --- To reduce the time and effort it takes to cancel Listings subscriptions, we have made it easier for our users. With the Automated Cancellations, users gain the ability to effortlessly initiate cancellations for online listings directly through our platform. This feature helps users to cancel Listings subscriptions directly from our platform, ensuring an efficient and hassle-free experience. The automated Listings Cancellation is only applicable for users who have submitted the Listings form 30 days prior to cancellation --- **TABLE OF CONTENTS** - [How to Cancel Listings for a Sub-Account](#how-to-cancel-listings-for-a-sub-account) - [What Happens After You Cancel Listings](#what-happens-after-you-cancel-listings) - [Troubleshooting Failed Cancellations](#troubleshooting-failed-cancellations) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **How to Cancel Listings for a Sub-Account** Follow these steps to cancel the listings feature within a sub-account: #### **Step 1:** Navigate to Business Entities - On the left-side navigation bar, select **Reputation** - Using the top navigation ribbon, select **Listings** - On the secondary navigation ribbon, select **Business Entities** ![Step 1: Navigate to Business Entities (image 1 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049180572/original/ZNke5QuE1UIB4ZZOXjz8EVXyNIRfQtzbIg.png) **Step 1: Navigate to Business Entities (image 1 of 6)** This screenshot appears in the "Step 1: Navigate to Business Entities" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: On the left-side navigation bar, select Reputation Using the top navigation ribbon, select Listings On the secondary navigation ribbon, select Business Entities. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe. - What to choose: On the left-side navigation bar, select Reputation Using the top navigation ribbon, select Listings On the secondary navigation ribbon, select Business Entities - Fields: On the left-side navigation bar, select Reputation, Using the top navigation ribbon, select Listings, On the secondary navigation ribbon, select Business Entities - Controls: Reputation, Listings, Business Entities - Next: Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe Full procedure: 1. On the left-side navigation bar, select Reputation 2. Using the top navigation ribbon, select Listings 3. On the secondary navigation ribbon, select Business Entities #### **Step 2:** Click Unsubscribe - Under the Business Entities, click the 3 dots icon next to the business - From the dropdown, select **Unsubscribe** ![Step 2: Click Unsubscribe (image 2 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049180620/original/0hj0TvaoMgk343ykTMRRfCQDatImX_T9zw.png) **Step 2: Click Unsubscribe (image 2 of 6)** This screenshot appears in the "Step 2: Click Unsubscribe" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once…. - What to choose: Under the Business Entities, click the 3 dots icon next to the business From the dropdown, select Unsubscribe - Fields: From the dropdown, select Unsubscribe - Controls: Unsubscribe - Next: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation. Full procedure: 1. Under the Business Entities, click the 3 dots icon next to the business 2. From the dropdown, select Unsubscribe #### **Step 3:** Follow Cancellation Process A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation. ![Step 3: Follow Cancellation Process (image 3 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049180732/original/ARxU4ZIhNjyEfezLpyhqkYFPXKi96t3ofg.png) **Step 3: Follow Cancellation Process (image 3 of 6)** This screenshot appears in the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the…. Immediately after, the guide continues: It's important to understand the implications of cancelling Listings. - How to confirm: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation. - Next: It's important to understand the implications of cancelling Listings: ### ![Step 3: Follow Cancellation Process (image 4 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049185161/original/EwPStg5fJW2uIUUknjhSvCIIhw6L_fziPw.png) **Step 3: Follow Cancellation Process (image 4 of 6)** This screenshot appears in the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the…. Immediately after, the guide continues: It's important to understand the implications of cancelling Listings. - How to confirm: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation. - Next: It's important to understand the implications of cancelling Listings: ![Step 3: Follow Cancellation Process (image 5 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155049180791/original/P6F0uxXDwhadAmA_6D8CfBaNbw9L9o_htA.png) **Step 3: Follow Cancellation Process (image 5 of 6)** This screenshot appears in the "Step 3: Follow Cancellation Process" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the…. Immediately after, the guide continues: It's important to understand the implications of cancelling Listings. - How to confirm: A pop-up opens to confirm the location details for Cancellation. Once confirmed, proceed to give the valid reason for your Listings cancellation and confirm. Your Listings subscription will be automatically cancelled in the backend. Once completed, you will receive a pop-up confirming the cancelation. - Next: It's important to understand the implications of cancelling Listings: --- ## **What Happens After You Cancel Listings** It's important to understand the implications of cancelling Listings: - **Data Synchronization Stops**: Your business information will no longer be updated across directories - **Potential Inconsistencies**: Over time, discrepancies may arise in your business information across different platforms - **Impact on SEO**: Your local SEO rankings may be affected due to inconsistent information. - **Billing Stops**: You will no longer be billed for the Listings feature --- ## **Troubleshooting Failed Cancellations** In an event when the Cancellation fails, you will get an error message as shown below. In such cases, please raise a cancellation request with the support team. # ![Troubleshooting Failed Cancellations (image 6 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155019162268/original/4xLwmuxnvEI0nS-gbXrmLXbAewMMFksIIA.png) **Troubleshooting Failed Cancellations (image 6 of 6)** This screenshot appears in the "Troubleshooting Failed Cancellations" section of "Cancelling Listings for Your Sub-account in GHL Customer Care". The text alongside this image reads: Data Synchronization Stops: Your business information will no longer be updated across directories Potential Inconsistencies: Over time, discrepancies may arise in your business information across different platforms Impact on SEO: Your local SEO rankings may be affected due to inconsistent…. Immediately after, the guide continues: Q: Can I reactivate Listings after cancellation? Yes, you can reactivate Listings at any time by following the setup process within your sub-account. - What this covers: Data Synchronization Stops: Your business information will no longer be updated across directories Potential Inconsistencies: Over time, discrepancies may arise in your business information across different platforms Impact on SEO: Your local SEO rankings may be affected due to inconsistent information. Billing Stops: You will no longer be billed for the Listings feature - Next: Q: Can I reactivate Listings after cancellation? Yes, you can reactivate Listings at any time by following the setup process within your sub-account. --- ## **Frequently Asked Questions** **Q: Can I reactivate Listings after cancellation?** Yes, you can reactivate Listings at any time by following the setup process within your sub-account. **Q: Will my business information be removed from directories after cancellation?** No, the information will remain but will no longer be actively managed or updated through GHL Customer Care. **Q: Is there a cancellation fee or penalty?**  No. You can cancel Listings at any time with no additional fees. Billing stops immediately upon cancellation. --- ## **Related Articles** - [Online Listing Overview & Setup Doc](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/online-listing-overview-setup-doc) - [Rebilling, Reselling, and Wallets Explained](https://docs.ghlcustomercare.com/docs/miscellaneous/miscellaneous/rebilling-reselling-and-wallets-explained) - [GHL Customer Care Listings](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/ghl-customer-care-listings) - [Adding Additional Attributes to Listings](https://docs.ghlcustomercare.com/docs/reselling-products/online-listings/adding-additional-attributes-to-listings) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com