# Reputation Management- Adding Multiple Review Links to Emails

> Easily collect reviews by adding multiple platform links in one email. Simple setup, built-in validation, and higher review conversion rates in GHL Customer Care.

- Source: https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/reputation-management-adding-multiple-review-links-to-emails
- Section: Reputation Management & Reviews / Review Requests
- Reading time: 3 min
- Images: 6, each explained below

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Multiple Review Links feature lets you add multiple review platform links inside one email template in Reputation Management. Built-in auto-validation helps prevent broken or incorrect URLs, so you can increase review conversions across platforms while keeping setup simple. This update simplifies feedback collection and boosts review conversion by offering customizable, validated, and easily manageable review options.

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**TABLE OF CONTENTS**

-   [What is the Multiple Review Links Feature?](#what-is-the-multiple-review-links-feature)[](#key-benefits-of-multiple-review-links-feature)
-   [Key Benefits of Multiple Review Links Feature](#key-benefits-of-multiple-review-links-feature)[](#how-to-use-multiple-review-links-in-your-email-templates)
-   [How To Use Multiple Review Links in Your Email Templates](#how-to-use-multiple-review-links-in-your-email-templates)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles)
-   [Related Articles](#related-articles)

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# **What is the Multiple Review Links Feature?**

This new Reputation Management feature lets you add multiple review links (like Google, Facebook, and others) directly into your email templates. It automatically pulls in all your connected review platforms and gives you easy options to customize the text, order, and visibility of each link.

By showing several review destinations in one email, customers can choose the platform they prefer—making it easier for them to leave a review and boosting your chances of getting more responses.

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## **Key Benefits of Multiple Review Links Feature**

These benefits focus on driving more completed reviews with less manual effort while keeping your messaging on brand.

-   **Brand choice:** Give customers multiple platforms to pick from, meeting them where they already are.
-   **Higher conversions:** Reduce drop-off by removing the “wrong platform” dead end.
-   **Flexible copy:** Customize the link text to match your brand voice and call to action.
-   **Fewer mistakes:** Auto-validation helps catch malformed or incorrect URLs before sending.
-   **Simple control:** Reorder, hide/unhide, or delete links without changing your integrations.

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## **How To Use Multiple Review Links in Your Email Templates**

Follow these steps to add multiple platforms to a single review-request email:

1.  Navigate to **Reputation** → **Settings** → **Email** **Requests**  
    **
    
    
![Step 1 of 9: Navigate to Reputation → Settings → Email Requests](https://jumpshare.com/share/HQC4Y61D9ftxhkfkrbch+/Screen+Shot+2025-08-27+at+8.27.02+PM.png)

**Step 1 of 9: Navigate to Reputation → Settings → Email Requests**

This screenshot accompanies step 1 of 9 in the "How To Use Multiple Review Links in Your Email Templates" section of "Reputation Management- Adding Multiple Review Links to Emails". At this point in the walkthrough you navigate to Reputation → Settings → Email Requests. The next step is to click on + Create New or Edit an Existing Template.
- Where to go: Navigate to Reputation → Settings → Email Requests
- Controls: Reputation, Settings, Email, Requests, Create New, Edit an Existing Template, Drag, Drop, Add, Edit, Deselect, Customize
- Next: Click on + Create New or Edit an Existing Template.

Full procedure:

1. Navigate to Reputation → Settings → Email Requests  <- this image
2. Click on + Create New or Edit an Existing Template.
3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
4. Add or Edit or Deselect platform URLs as needed.
5. Customize link text (e.g., “Leave a review on Google”).
6. If you have multiple GBPs connected, select the specific GBP location.
7. Reorder links by dragging.
8. Confirm there are no validation errors.
9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).

    
    **
2.  Click on + **Create New** or **Edit an Existing Template**.  
    
    
![Step 2 of 9: Click on + Create New or Edit an Existing Template](https://jumpshare.com/share/pDuqjBNn8aSVZIO5Mh8k+/GIF+Recording+2025-08-27+at+8.29.00+PM.gif)

**Step 2 of 9: Click on + Create New or Edit an Existing Template**

This animation accompanies step 2 of 9 in the "How To Use Multiple Review Links in Your Email Templates" section of "Reputation Management- Adding Multiple Review Links to Emails". At this point in the walkthrough you click on + Create New or Edit an Existing Template. The next step is to drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms).
- What to click: Click on + Create New or Edit an Existing Template.
- Controls: Create New, Edit an Existing Template, Reputation, Settings, Email, Requests, Drag, Drop, Add, Edit, Deselect, Customize
- Next: Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)

Full procedure:

1. Navigate to Reputation → Settings → Email Requests
2. Click on + Create New or Edit an Existing Template.  <- this image
3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
4. Add or Edit or Deselect platform URLs as needed.
5. Customize link text (e.g., “Leave a review on Google”).
6. If you have multiple GBPs connected, select the specific GBP location.
7. Reorder links by dragging.
8. Confirm there are no validation errors.
9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).

    
3.  **Drag** and **Drop** the Review Links element in the builder. (pre-selects any connected review platforms)  
    
    
![Step 3 of 9: Drag and Drop the Review Links element in the builder. (pre-selects…](https://jumpshare.com/share/RC29HzssyZnZWMb4rUvX+/GIF+Recording+2025-08-27+at+8.32.09+PM.gif)

**Step 3 of 9: Drag and Drop the Review Links element in the builder. (pre-selects…**

This animation accompanies step 3 of 9 in the "How To Use Multiple Review Links in Your Email Templates" section of "Reputation Management- Adding Multiple Review Links to Emails". At this point in the walkthrough you drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms). The next step is to add or Edit or Deselect platform URLs as needed.
- What this covers: Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
- Controls: Drag, Drop, Reputation, Settings, Email, Requests, Create New, Edit an Existing Template, Add, Edit, Deselect, Customize
- Next: Add or Edit or Deselect platform URLs as needed.

Full procedure:

1. Navigate to Reputation → Settings → Email Requests
2. Click on + Create New or Edit an Existing Template.
3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)  <- this image
4. Add or Edit or Deselect platform URLs as needed.
5. Customize link text (e.g., “Leave a review on Google”).
6. If you have multiple GBPs connected, select the specific GBP location.
7. Reorder links by dragging.
8. Confirm there are no validation errors.
9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).

    
4.  **Add** or **Edit** or **Deselect** platform URLs as needed.  
      
    
    
![Step 4 of 9: Add or Edit or Deselect platform URLs as needed](https://jumpshare.com/share/HfjSNyAAk9MJC7UhJ3IT+/GIF+Recording+2025-08-27+at+8.34.52+PM.gif)

**Step 4 of 9: Add or Edit or Deselect platform URLs as needed**

This animation accompanies step 4 of 9 in the "How To Use Multiple Review Links in Your Email Templates" section of "Reputation Management- Adding Multiple Review Links to Emails". At this point in the walkthrough you add or Edit or Deselect platform URLs as needed. The next step is to customize link text (e.g., “Leave a review on Google”).
- What this covers: Add or Edit or Deselect platform URLs as needed.
- Controls: Add, Edit, Deselect, Reputation, Settings, Email, Requests, Create New, Edit an Existing Template, Drag, Drop, Customize
- Next: Customize link text (e.g., “Leave a review on Google”).

Full procedure:

1. Navigate to Reputation → Settings → Email Requests
2. Click on + Create New or Edit an Existing Template.
3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
4. Add or Edit or Deselect platform URLs as needed.  <- this image
5. Customize link text (e.g., “Leave a review on Google”).
6. If you have multiple GBPs connected, select the specific GBP location.
7. Reorder links by dragging.
8. Confirm there are no validation errors.
9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).

    
5.  **Customize** link text (e.g., “Leave a review on Google”).  
    
6.  If you have multiple GBPs connected, select the specific GBP location.
7.  Reorder links by dragging.   
    
    
![Step 7 of 9: Reorder links by dragging](https://jumpshare.com/share/SXQtvWeVlwAG1RN5EUCk+/GIF+Recording+2025-08-27+at+8.39.04+PM.gif)

**Step 7 of 9: Reorder links by dragging**

This animation accompanies step 7 of 9 in the "How To Use Multiple Review Links in Your Email Templates" section of "Reputation Management- Adding Multiple Review Links to Emails". At this point in the walkthrough you reorder links by dragging. For context, this section explains: Follow these steps to add multiple platforms to a single review-request email. The next step is to confirm there are no validation errors.
- What this covers: Reorder links by dragging.
- Controls: Reputation, Settings, Email, Requests, Create New, Edit an Existing Template, Drag, Drop, Add, Edit, Deselect, Customize
- Next: Confirm there are no validation errors.

Full procedure:

1. Navigate to Reputation → Settings → Email Requests
2. Click on + Create New or Edit an Existing Template.
3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
4. Add or Edit or Deselect platform URLs as needed.
5. Customize link text (e.g., “Leave a review on Google”).
6. If you have multiple GBPs connected, select the specific GBP location.
7. Reorder links by dragging.  <- this image
8. Confirm there are no validation errors.
9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).

    
8.  Confirm there are no validation errors.
9.  **Save** your template, **Preview**, and **Send** (or use it in recurring or workflow-driven review requests).  
    
    
![Step 9 of 9: Save your template, Preview, and Send (or use it in recurring or…](https://jumpshare.com/share/sqpVeTreV0fyqNerUKSo+/GIF+Recording+2025-08-27+at+8.40.30+PM.gif)

**Step 9 of 9: Save your template, Preview, and Send (or use it in recurring or…**

This animation accompanies step 9 of 9 in the "How To Use Multiple Review Links in Your Email Templates" section of "Reputation Management- Adding Multiple Review Links to Emails". At this point in the walkthrough you save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).
- How to confirm: Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).
- Controls: Save, Preview, Send, Reputation, Settings, Email, Requests, Create New, Edit an Existing Template, Drag, Drop, Add

Full procedure:

1. Navigate to Reputation → Settings → Email Requests
2. Click on + Create New or Edit an Existing Template.
3. Drag and Drop the Review Links element in the builder. (pre-selects any connected review platforms)
4. Add or Edit or Deselect platform URLs as needed.
5. Customize link text (e.g., “Leave a review on Google”).
6. If you have multiple GBPs connected, select the specific GBP location.
7. Reorder links by dragging.
8. Confirm there are no validation errors.
9. Save your template, Preview, and Send (or use it in recurring or workflow-driven review requests).  <- this image

    

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## **Frequently Asked Questions**

**Q: Do I need to enable anything to see Review Links?  
**No. Once your review platforms are connected, they’ll appear automatically in the Review Links component.

**Q: What if I don’t see any platforms listed?  
**Connect your review platforms in **Reputation** → **Settings** → **Integrations**, then return to the Email Builder and open Review Links.

**Q: Can I customize the call-to-action (CTA) text for each link?  
**Yes. You can edit the text for each platform so it matches your brand voice.

**Q: Is it possible to reorder or remove review links once added?  
**Yes. You can reorder, select/unselect, or delete each link directly in the email builder.

**Q: Is there a limit to how many links I can add?  
**You can add multiple links to one email. For best readability, keep the list concise.

**Q: How does auto-validation work for review links?  
**The component automatically checks each link to ensure it’s valid, reducing the chance of broken or incorrect URLs.

**Q: Do I need to disconnect a platform to hide it from an email?  
**No. Simply unselect the platform in the template to hide it without removing the integration.

**Q: Can I use these templates in automations or recurring sends?  
**Yes. Save your template and use it in recurring review emails or the Review Request workflow action.

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## **Related Articles**

-   [How to Send Review Requests](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-requests)  
    
-   [Integrating Multiple Review Platforms to manage and monitor reviews](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/integrating-multiple-review-platforms-to-manage-and-monitor-reviews)  
    
-   [Reputation Management: Personalize Recurring Emails with Custom Templates](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/reputation-management-personalize-recurring-emails-with-custom-templates)  
    
-   [Getting Started with Reviews AI Agents](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/getting-started-with-reviews-ai-agents)  
    
-   [Spam Detection of Reviews](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/spam-detection-of-reviews)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com