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This 'Review Received' trigger is contactless, meaning the reviews are not linked to any specific contact.
The "Reviews Received" workflow trigger allows you to create automated actions when new reviews come in from Facebook or Google. You can filter these reviews based on various criteria to customise your workflow.
Step 1: Setting Up the Workflow Trigger
Navigate to your Workflow Section
Click on "Create New Workflow" or edit an existing one.
In the trigger section, select "Review Received" as your workflow trigger.
Step 1: Setting Up the Workflow Trigger (image 1 of 6)What this shows Navigate to your Workflow Section Click on "Create New Workflow" or edit an existing one.What this showsIllustrates the "Step 1: Setting Up the Workflow Trigger" section of "How to Setup Workflow Triggers for Google and Facebook Reviews".This screenshot appears in the "Step 1: Setting Up the Workflow Trigger" section of "How to Setup Workflow Triggers for Google and Facebook Reviews". The text alongside this image reads: Navigate to your Workflow Section Click on "Create New Workflow" or edit an existing one. In the trigger section, select "Review Received" as your workflow trigger. Immediately after, the guide continues: This trigger allows you to create automated actions when new reviews come in from Facebook or Google. You can filter these reviews based on various criteria to customise your workflow.Image 1 of 6Where to goNavigate to your Workflow Section Click on "Create New Workflow" or edit an existing one. In the trigger section, select "Review Received" as your workflow trigger.Next stepThis trigger allows you to create automated actions when new reviews come in from Facebook or Google. You can filter these reviews based on various criteria to customise your workflow.All 3 steps in this procedure
Navigate to your Workflow Section
Click on "Create New Workflow" or edit an existing one.
In the trigger section, select "Review Received" as your workflow trigger.
This trigger allows you to create automated actions when new reviews come in from Facebook or Google. You can filter these reviews based on various criteria to customise your workflow.
Step 2: Add Filters for Reviews
To make your workflow more effective and tailored, you can apply filters to trigger specific actions based on the review details. Here are the key filters:
1. Review SPAM
Select Yes or No to automatically handle spam reviews. This filter allows you to set up actions if a review is marked as spam or not.
2. Review Source
Use this filter to distinguish between reviews coming from Google or Facebook.
By mapping actions separately, you can customize your workflow based on the platform the review was posted on.
3. Review Rating
Filter reviews based on the star rating (1 to 5).
For example, you can set up different workflows to trigger actions like sending a thank-you email for 5-star reviews or addressing concerns for 1-2 star reviews.
3. Review Rating (image 2 of 6)What this shows Filter reviews based on the star rating (1 to 5).What this showsIllustrates the "3. Review Rating" section of "How to Setup Workflow Triggers for Google and Facebook Reviews".This screenshot appears in the "3. Review Rating" section of "How to Setup Workflow Triggers for Google and Facebook Reviews". The text alongside this image reads: Filter reviews based on the star rating (1 to 5). For example, you can set up different workflows to trigger actions like sending a thank-you email for 5-star reviews or addressing concerns for 1-2 star reviews. Immediately after, the guide continues: Once you’ve configured the workflow trigger and applied filters, the next step is to map the review details and set up automated actions based on these details. This enhancement ensures you can leverage advanced workflow automation within….Image 2 of 6What this coversFilter reviews based on the star rating (1 to 5). For example, you can set up different workflows to trigger actions like sending a thank-you email for 5-star reviews or addressing concerns for 1-2 star reviews.Next stepOnce you’ve configured the workflow trigger and applied filters, the next step is to map the review details and set up automated actions based on these details. This enhancement ensures you can leverage advanced workflow automation within the reputation management platform.All 2 steps in this procedure
Filter reviews based on the star rating (1 to 5).
For example, you can set up different workflows to trigger actions like sending a thank-you email for 5-star reviews or addressing concerns for 1-2 star reviews.
Step 3: Map Review Details to Automated Actions
Once you’ve configured the workflow trigger and applied filters, the next step is to map the review details and set up automated actions based on these details. This enhancement ensures you can leverage advanced workflow automation within the reputation management platform.
Automated Actions:
The mapped review details can trigger a variety of automated actions:
Allow the mapped review details to be passed to various actions within the workflow.
Include the capability to send the review data to a webhook or other automated response systems.
Automated Actions: (image 3 of 6)What this shows Allow the mapped review details to be passed to various actions within the workflow.What this showsIllustrates the "Automated Actions:" section of "How to Setup Workflow Triggers for Google and Facebook Reviews".This screenshot appears in the "Automated Actions:" section of "How to Setup Workflow Triggers for Google and Facebook Reviews". The text alongside this image reads: Allow the mapped review details to be passed to various actions within the workflow. Include the capability to send the review data to a webhook or other automated response systems. Immediately after, the guide continues: Once you've configured the filters and mapped the actions, click Save to finalise the workflow.Image 3 of 6What this coversAllow the mapped review details to be passed to various actions within the workflow. Include the capability to send the review data to a webhook or other automated response systems.Next stepOnce you've configured the filters and mapped the actions, click Save to finalise the workflow.All 2 steps in this procedure
Allow the mapped review details to be passed to various actions within the workflow.
Include the capability to send the review data to a webhook or other automated response systems.
Step 4: Save and Test Your Workflow
Once you've configured the filters and mapped the actions, click Save to finalise the workflow.
To ensure everything is working correctly:
Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.
Adjust any conditions or actions as necessary based on the test results.
Step 4: Save and Test Your Workflow (image 4 of 6)What this shows Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.What this showsIllustrates the "Step 4: Save and Test Your Workflow" section of "How to Setup Workflow Triggers for Google and Facebook Reviews".This screenshot appears in the "Step 4: Save and Test Your Workflow" section of "How to Setup Workflow Triggers for Google and Facebook Reviews". The text alongside this image reads: Test the workflow by leaving a review or simulating one to check if the automation triggers as expected. Adjust any conditions or actions as necessary based on the test results. Immediately after, the guide continues: By setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and….Image 4 of 6What this coversTest the workflow by leaving a review or simulating one to check if the automation triggers as expected. Adjust any conditions or actions as necessary based on the test results.
Buttons and menus referencedSave
Next stepBy setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and ensures consistent engagement with your customers, improving overall customer satisfaction.All 2 steps in this procedure
Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.
Adjust any conditions or actions as necessary based on the test results.
Step 4: Save and Test Your Workflow (image 5 of 6)What this shows Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.What this showsIllustrates the "Step 4: Save and Test Your Workflow" section of "How to Setup Workflow Triggers for Google and Facebook Reviews".This screenshot appears in the "Step 4: Save and Test Your Workflow" section of "How to Setup Workflow Triggers for Google and Facebook Reviews". The text alongside this image reads: Test the workflow by leaving a review or simulating one to check if the automation triggers as expected. Adjust any conditions or actions as necessary based on the test results. Immediately after, the guide continues: By setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and….Image 5 of 6What this coversTest the workflow by leaving a review or simulating one to check if the automation triggers as expected. Adjust any conditions or actions as necessary based on the test results.
Buttons and menus referencedSave
Next stepBy setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and ensures consistent engagement with your customers, improving overall customer satisfaction.All 2 steps in this procedure
Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.
Adjust any conditions or actions as necessary based on the test results.
Step 4: Save and Test Your Workflow (image 6 of 6)What this shows Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.What this showsIllustrates the "Step 4: Save and Test Your Workflow" section of "How to Setup Workflow Triggers for Google and Facebook Reviews".This screenshot appears in the "Step 4: Save and Test Your Workflow" section of "How to Setup Workflow Triggers for Google and Facebook Reviews". The text alongside this image reads: Test the workflow by leaving a review or simulating one to check if the automation triggers as expected. Adjust any conditions or actions as necessary based on the test results. Immediately after, the guide continues: By setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and….Image 6 of 6What this coversTest the workflow by leaving a review or simulating one to check if the automation triggers as expected. Adjust any conditions or actions as necessary based on the test results.
Buttons and menus referencedSave
Next stepBy setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and ensures consistent engagement with your customers, improving overall customer satisfaction.All 2 steps in this procedure
Test the workflow by leaving a review or simulating one to check if the automation triggers as expected.
Adjust any conditions or actions as necessary based on the test results.
Conclusion
By setting up workflow triggers for new Facebook and Google reviews, and applying filters like review rating, source, and spam status, you can automate responses and efficiently manage your online reputation. This process saves time and ensures consistent engagement with your customers, improving overall customer satisfaction.
