# Enhanced Number Pool Management for Visitor Activity Tracking

> Easily manage visitor tracking numbers—move, remove, delete, or reassign between pools without deleting the entire pool, with full audit logging for all actions

- Source: https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/enhanced-number-pool-management-for-visitor-activity-tracking
- Section: Phone System / Phone numbers
- Reading time: 4 min
- Images: 11, each explained below
- Modified on Fri, 20 Feb at 1:05 AM

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Take control of your visitor tracking campaigns with GHL Customer Care’s enhanced Number Pool Management features. These updates make it easier than ever to manage, move, and organize phone numbers for dynamic tracking, saving you time and reducing support needs.

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**TABLE OF CONTENTS**

-   [What is Enhanced Number Pool Management?](#what-is-enhanced-number-pool-management)[](#key-benefits-of-enhanced-number-pool-management)
-   [Key Benefits of Enhanced Number Pool Management](#key-benefits-of-enhanced-number-pool-management)[](#how-to-access-number-pool-management-features)
-   [How To Access Number Pool Management Features](#how-to-access-number-pool-management-features)[](#step-1-navigate-to-number-pools)
-   [What are the New Number Pool Management Features](#what-are-the-new-number-pool-management-features)[](#1-transfer-to-a-different-number-pool)
-   [Audit Logging](#audit-logging)[](#best-practices-for-number-pool-organization)
-   [Best Practices for Number Pool Organization](#best-practices-for-number-pool-organization)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles)
-   [Related Articles](#related-articles)

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# **What is Enhanced Number Pool Management?**

Enhanced Number Pool Management refers to the new set of tools and controls for handling phone numbers within GHL Customer Care’s visitor tracking system. These improvements allow you to move, remove, delete, and assign phone numbers between pools and the general number list, providing greater flexibility and efficiency for campaign management.

**Note:** These changes currently apply only to number pools created for visitor activity tracking (typically 4–8 numbers).

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## **Key Benefits of Enhanced Number Pool Management**

Enjoy streamlined phone number management and improved campaign flexibility with these user-focused enhancements:

-   Move numbers between pools without extra steps or support requests.
-   Remove numbers from a pool and return them to the general list without deleting the entire pool.
-   Delete individual numbers from a pool while keeping the rest of the pool intact.
-   Add numbers from the general list directly to any tracking pool.
-   Full audit logging for all actions, ensuring transparency and traceability.
-   Reduce dependency on support for routine number management tasks.
-   Manage dynamic visitor tracking campaigns more efficiently.

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## **How To Access Number Pool Management Features**

Follow these steps to access the new features:

### **Step 1:** Navigate to Number Pools

1.  Navigate to **Settings** from your account.
    
    
![Step 1 of 3: Navigate to Settings from your account](https://jumpshare.com/v/p0xtl2FswCc8sr7ff6EM+/Screen+Shot+2025-06-24+at+11.13.37+PM.png)

**Step 1 of 3: Navigate to Settings from your account**

This screenshot accompanies step 1 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you navigate to Settings from your account. For context, this section explains: Navigate to Settings from your account. Click on the Phone Numbers tab. Select the Number Pools option under Manage Numbers. The next step is to click on the Phone Numbers tab.
- Where to go: Navigate to Settings from your account.
- Controls: Settings, Phone, Numbers, Number, Pools, Manage
- Next: Click on the Phone Numbers tab.

Full procedure:

1. Navigate to Settings from your account.  <- this image
2. Click on the Phone Numbers tab.
3. Select the Number Pools option under Manage Numbers.

    
2.  Click on the **Phone** **Numbers** tab.
    
    
![Step 2 of 3: Click on the Phone Numbers tab](https://jumpshare.com/v/xbooWyaTGHXUqGJVBbRP+/Screen+Shot+2025-06-24+at+11.16.38+PM.png)

**Step 2 of 3: Click on the Phone Numbers tab**

This screenshot accompanies step 2 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on the Phone Numbers tab. For context, this section explains: Navigate to Settings from your account. Click on the Phone Numbers tab. Select the Number Pools option under Manage Numbers. The next step is to select the Number Pools option under Manage Numbers.
- What to click: Click on the Phone Numbers tab.
- Controls: Phone, Numbers, Settings, Number, Pools, Manage
- Next: Select the Number Pools option under Manage Numbers.

Full procedure:

1. Navigate to Settings from your account.
2. Click on the Phone Numbers tab.  <- this image
3. Select the Number Pools option under Manage Numbers.

    
3.  Select the **Number** **Pools** option under **Manage** **Numbers**.
    
    
![Step 3 of 3: Select the Number Pools option under Manage Numbers](https://jumpshare.com/v/AOrsHtBLEZCIUIpxaetz+/Screen+Shot+2025-06-24+at+11.18.31+PM.png)

**Step 3 of 3: Select the Number Pools option under Manage Numbers**

This screenshot accompanies step 3 of 3 in the "Step 1: Navigate to Number Pools" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you select the Number Pools option under Manage Numbers.
- What to choose: Select the Number Pools option under Manage Numbers.
- Controls: Number, Pools, Manage, Numbers, Settings, Phone

Full procedure:

1. Navigate to Settings from your account.
2. Click on the Phone Numbers tab.
3. Select the Number Pools option under Manage Numbers.  <- this image

    

### **Step 2:** Access Number Pool Info

1.  Click on the **three** **dots** beside the **Number Pool** you want to manage.
2.  Click on **Number Pool Info**.
    
    
![Step 2 of 2: Click on Number Pool Info](https://jumpshare.com/v/VwtbxhdgqpsHUZG0tS0m+/Screen+Shot+2025-06-24+at+11.23.22+PM.png)

**Step 2 of 2: Click on Number Pool Info**

This screenshot accompanies step 2 of 2 in the "Step 2: Access Number Pool Info" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on Number Pool Info. For context, this section explains: Click on the three dots beside the Number Pool you want to manage. Click on Number Pool Info.
- What to click: Click on Number Pool Info.
- Controls: Number Pool Info, three, dots, Number Pool

Full procedure:

1. Click on the three dots beside the Number Pool you want to manage.
2. Click on Number Pool Info.  <- this image

    

## 

**Note (Identity verification for +1 numbers):** If your pool purchase/replenishment includes **US/CA/PR (+1)** numbers and the sub-account has not completed Persona verification, you may be prompted to verify before the purchase can complete. After verification, future +1 pool purchases/replenishment can proceed without repeating Persona.

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## **What are the New Number Pool Management Features**

After opening Number Pool Info modal, these are the new management options available:

### **1.** **Transfer to a Different Number Pool**

1.  Locate the number you wish to move to a different pool.
2.  Click the **Transfer to a Different Number Pool** button.
    
    
![Step 2 of 4: Click the Transfer to a Different Number Pool button](https://jumpshare.com/v/xuJ9PxKIhH7xyc7F9GdS+/Screen+Shot+2025-06-24+at+11.37.31+PM.png)

**Step 2 of 4: Click the Transfer to a Different Number Pool button**

This screenshot accompanies step 2 of 4 in the "1. Transfer to a Different Number Pool" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click the Transfer to a Different Number Pool button. The next step is to from the Select Destination dropdown, select the pool you want to transfer the number to.
- What to click: Click the Transfer to a Different Number Pool button.
- Controls: Transfer to a Different Number Pool, Select, Destination, Move
- Next: From the Select Destination dropdown, select the pool you want to transfer the number to.

Full procedure:

1. Locate the number you wish to move to a different pool.
2. Click the Transfer to a Different Number Pool button.  <- this image
3. From the Select Destination dropdown, select the pool you want to transfer the number to.
4. Click on Move.

    
3.  From the **Select** **Destination** dropdown, select the pool you want to transfer the number to.
4.  Click on **Move**.
    
    
![Step 4 of 4: Click on Move](https://jumpshare.com/v/lnfFvfGmDq8jGYLK3wfQ+/Screen+Shot+2025-06-24+at+11.40.04+PM.png)

**Step 4 of 4: Click on Move**

This screenshot accompanies step 4 of 4 in the "1. Transfer to a Different Number Pool" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on Move. For context, this section explains: Locate the number you wish to move to a different pool. Click the Transfer to a Different Number Pool button. From the Select Destination dropdown, select the pool you want to transfer the number to. Click on Move.
- What to click: Click on Move.
- Controls: Move, Transfer to a Different Number Pool, Select, Destination

Full procedure:

1. Locate the number you wish to move to a different pool.
2. Click the Transfer to a Different Number Pool button.
3. From the Select Destination dropdown, select the pool you want to transfer the number to.
4. Click on Move.  <- this image

    

### **2.** **Move to Phone Numbers**

1.  Find the number in the desired pool.
2.  Click on the **Move to Phone Numbers** button.
3.  The number will be **returned to the general number list without deleting it**.
    
    
![Step 3 of 3: The number will be returned to the general number list without…](https://jumpshare.com/v/hY5nQ3IP9Crlb4Jx82Ug+/Screen+Shot+2025-06-24+at+11.50.31+PM.png)

**Step 3 of 3: The number will be returned to the general number list without…**

This screenshot accompanies step 3 of 3 in the "2. Move to Phone Numbers" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you the number will be returned to the general number list without deleting it.
- What this covers: The number will be returned to the general number list without deleting it.
- Controls: Move to Phone Numbers

Full procedure:

1. Find the number in the desired pool.
2. Click on the Move to Phone Numbers button.
3. The number will be returned to the general number list without deleting it.  <- this image

    

### **3\. Rem****ove and Delete Number**

1.  Choose the number you want to delete.
2.  Click the **Remove and Delete Number** button.
3.  Only the selected number is removed from the pool and deleted.
    
    
![Step 3 of 3: Only the selected number is removed from the pool and deleted](https://jumpshare.com/v/Odxh1maQuqelyd80sbqg+/Screen+Shot+2025-06-25+at+12.16.10+AM.png)

**Step 3 of 3: Only the selected number is removed from the pool and deleted**

This screenshot accompanies step 3 of 3 in the "3. Remove and Delete Number" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you only the selected number is removed from the pool and deleted.
- What this covers: Only the selected number is removed from the pool and deleted.
- Controls: Remove and Delete Number

Full procedure:

1. Choose the number you want to delete.
2. Click the Remove and Delete Number button.
3. Only the selected number is removed from the pool and deleted.  <- this image

    

### **4.** **Add a Number to a Pool from the General List**

1.  Go to **Phone Numbers** under **Manage Numbers**.
    
    
![Step 1 of 5: Go to Phone Numbers under Manage Numbers](https://jumpshare.com/v/zTHFkASZ0LCCwd6A7kXM+/Screen+Shot+2025-06-25+at+12.20.39+AM.png)

**Step 1 of 5: Go to Phone Numbers under Manage Numbers**

This screenshot accompanies step 1 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you go to Phone Numbers under Manage Numbers. The next step is to click on the three dots beside the number you want to add to a pool.
- Where to go: Go to Phone Numbers under Manage Numbers.
- Controls: Phone Numbers, Manage Numbers, three, dots, Add to Existing Number Pool, Select Destination, Add to Number Pool
- Next: Click on the three dots beside the number you want to add to a pool.

Full procedure:

1. Go to Phone Numbers under Manage Numbers.  <- this image
2. Click on the three dots beside the number you want to add to a pool.
3. Click on the Add to Existing Number Pool button.
4. From the Select Destination dropdown, and choose the desired pool.
5. Click on the Add to Number Pool button.

    
2.  Click on the **three** **dots** beside the number you want to add to a pool.
3.  Click on the **Add to Existing Number Pool** button.
    
    
![Step 3 of 5: Click on the Add to Existing Number Pool button](https://jumpshare.com/v/aU9I6sg0FAAGKZEdv4nd+/Screen+Shot+2025-06-25+at+12.31.40+AM.png)

**Step 3 of 5: Click on the Add to Existing Number Pool button**

This screenshot accompanies step 3 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on the Add to Existing Number Pool button. The next step is to from the Select Destination dropdown, and choose the desired pool.
- What to click: Click on the Add to Existing Number Pool button.
- Controls: Add to Existing Number Pool, Phone Numbers, Manage Numbers, three, dots, Select Destination, Add to Number Pool
- Next: From the Select Destination dropdown, and choose the desired pool.

Full procedure:

1. Go to Phone Numbers under Manage Numbers.
2. Click on the three dots beside the number you want to add to a pool.
3. Click on the Add to Existing Number Pool button.  <- this image
4. From the Select Destination dropdown, and choose the desired pool.
5. Click on the Add to Number Pool button.

    
4.  From the **Select Destination** dropdown, and choose the desired pool.
5.  Click on the **Add to Number Pool** button.
    
    
![Step 5 of 5: Click on the Add to Number Pool button](https://jumpshare.com/v/2e1BcOQBHpqm9xOL1Dpi+/Screen+Shot+2025-06-25+at+12.35.34+AM.png)

**Step 5 of 5: Click on the Add to Number Pool button**

This screenshot accompanies step 5 of 5 in the "4. Add a Number to a Pool from the General List" section of "Enhanced Number Pool Management for Visitor Activity Tracking". At this point in the walkthrough you click on the Add to Number Pool button. For context, this section explains: Go to Phone Numbers under Manage Numbers. Click on the three dots beside the number you want to add to a pool. Click on the Add to Existing Number Pool button. From the Select Destination dropdown, and choose the desired pool. Click on the Add to Number Pool button.
- What to click: Click on the Add to Number Pool button.
- Controls: Add to Number Pool, Phone Numbers, Manage Numbers, three, dots, Add to Existing Number Pool, Select Destination

Full procedure:

1. Go to Phone Numbers under Manage Numbers.
2. Click on the three dots beside the number you want to add to a pool.
3. Click on the Add to Existing Number Pool button.
4. From the Select Destination dropdown, and choose the desired pool.
5. Click on the Add to Number Pool button.  <- this image

    

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## **Audit Logging**

Audit logging records every action taken within number pools, providing a transparent history for compliance and troubleshooting.

-   Track who moved, removed, or deleted numbers.
-   Review timestamps and details for each action.
-   Use logs to resolve disputes or investigate issues.

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## **Best Practices for Number Pool Organization**

Organizing your number pools effectively supports accurate visitor tracking and campaign analysis.

-   Group numbers by campaign, region, or use case for clarity.
-   Regularly review and clean up unused numbers to maintain efficiency.
-   Use descriptive pool names for easy identification.

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## **Frequently Asked Questions**

**Q: Can I restore a deleted number to a pool?**

Once a number is deleted, it cannot be restored. Only numbers removed (not deleted) can be reassigned.

**Q: Is there a limit to how many times I can move a number between pools?**

No, you can move numbers between pools as often as needed.

**Q: Will removing a number from a pool affect my tracking data?**

Removing a number only changes its pool assignment; it does not delete historical tracking data.

**Q: How do I know who made changes to a number pool?**

All actions are recorded in the audit log, including the user, action, and timestamp.

**Q: What happens if I delete a pool?**

Deleting a pool removes all numbers within it. To keep numbers, move or remove them before deleting the pool.

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## **Related Articles**

-   [](https://docs.ghlcustomercare.com/docs/phone-system/lc-phone-system/what-is-the-ghl-customer-care-s-native-phone-system-lc-phone)[How to Set Up Call Tracking (Number Pool)](https://docs.ghlcustomercare.com/docs/phone-system/calling/how-to-set-up-call-tracking-number-pool)
-   [Number Pool Support in Voice AI Agents](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/number-pool-support-in-voice-ai-agents)
-   [How to Purchase a Phone Number in a Sub-Account](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/how-to-purchase-a-phone-number)
-   [Overview of Phone Number Configuration Options](https://docs.ghlcustomercare.com/docs/phone-system/phone-numbers/overview-of-phone-number-configuration-options)
-   [What is LC - Phone System?](https://docs.ghlcustomercare.com/docs/phone-system/lc-phone-system/what-is-the-ghl-customer-care-s-native-phone-system-lc-phone)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com