# Please Don't Change or Delete Your Phone System API Keys > Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working… - Source: https://docs.ghlcustomercare.com/docs/phone-system/lc-phone-system/please-don-t-change-or-delete-your-phone-system-api-keys - Section: Phone System / LC Phone System - Reading time: 3 min - Images: 5, each explained below - Modified on Tue, 4 Aug at 8:19 AM --- Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is For This notice is for account (location) holders who use our built-in phone system. If you manage your phone number and calling features through us, it applies to you. The Short Version Your account includes a set of secure API keys. **Please don't edit, regenerate, rotate, or delete them.** Doing so can interrupt your calling and messaging features until we restore them. If you think a key needs to change, contact our support team first. Table of Contents [1What These API Keys Are](#section-1) [2Why Changing Them Causes Problems](#section-2) [3What Stops Working If the Keys Change](#section-3) [4What to Do](#section-4) [5If a Key Was Already Changed](#section-5) [6Frequently Asked Questions](#section-faq) ## 1What These API Keys Are Think of them as a secure ID badge that lets our system connect to your phone service. Every time you make a call, take a call, or send a picture message, that badge is quietly used behind the scenes to confirm the request really comes from your account. You don't need to manage these keys. We set them up and keep them working in the background, so your phone features just work. ![What These API Keys Are (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077560328/original/ZCyxGzq50RjyHTcVY-e0vqIcAnkT5curiQ.png) **What These API Keys Are (image 1 of 5)** This screenshot appears in the "What These API Keys Are" section of "Please Don't Change or Delete Your Phone System API Keys". For context, this section explains: Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is For This notice is for account (location) holders who use our built-in phone…. - Controls: Leave the keys as they are, Contact support first, Don't, before ![What These API Keys Are (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077560835/original/EcaEtHrzLZfzznWE7H6sBV7Um_0Hj7cufQ.png) **What These API Keys Are (image 2 of 5)** This screenshot appears in the "What These API Keys Are" section of "Please Don't Change or Delete Your Phone System API Keys". For context, this section explains: Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is For This notice is for account (location) holders who use our built-in phone…. - Controls: Leave the keys as they are, Contact support first, Don't, before ![What These API Keys Are (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077561233/original/H3hM8Atf1cEgZyX6m3gYLD-vqcQGhRzmKA.png) **What These API Keys Are (image 3 of 5)** This screenshot appears in the "What These API Keys Are" section of "Please Don't Change or Delete Your Phone System API Keys". For context, this section explains: Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is For This notice is for account (location) holders who use our built-in phone…. - Controls: Leave the keys as they are, Contact support first, Don't, before ## 2Why Changing Them Causes Problems The keys are what let your account connect to the phone service. If they're changed or removed, the system can no longer verify that connection, so any feature that depends on it stops working until new keys are created and synced. Heads Up Because the same keys are shared across your whole account, an interruption can affect your entire team, not just one user. ## 3What Stops Working If the Keys Change If the keys are edited, regenerated, or deleted, these services (Including but not limited to) are affected:  | Service | What You'll Experience | | --- | --- | | In-app dialer / softphone | The dialer won't connect, so you can't place or take calls from it. | | Outbound calls | Calls from the web and mobile apps fail to connect. | | Inbound calls | Incoming calls may stop ringing through to your app. | | Picture / MMS messages | Images may fail to send or fail to load in conversations. | | Mobile app calling | The calling experience on the mobile app is interrupted. | | Overall phone system | You may see general phone system errors until the keys are restored and re-synced. | ![What Stops Working If the Keys Change (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077561422/original/NmTx_ORGzN4V2v77BxnznOle_nrT1wLzeA.png) **What Stops Working If the Keys Change (image 4 of 5)** This screenshot appears in the "What Stops Working If the Keys Change" section of "Please Don't Change or Delete Your Phone System API Keys". For context, this section explains: Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is For This notice is for account (location) holders who use our built-in phone…. - Controls: Leave the keys as they are, Contact support first, Don't, before ![What Stops Working If the Keys Change (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077561691/original/cnK7jaBNOAKEKKRIlr5DGtdirtgHi6HoBQ.png) **What Stops Working If the Keys Change (image 5 of 5)** This screenshot appears in the "What Stops Working If the Keys Change" section of "Please Don't Change or Delete Your Phone System API Keys". For context, this section explains: Phone System Please Don't Change or Delete Your Phone System API Keys(Non Isv/BYOT) These auto-managed keys keep your calling and messaging working. Editing them can interrupt service for your whole team. Who This Is For This notice is for account (location) holders who use our built-in phone…. - Controls: Leave the keys as they are, Contact support first, Don't, before ## 4What to Do Do **Leave the keys as they are** — there's nothing you need to do to keep them working. **Contact support first** if you believe a key needs to be changed, rotated, or removed for a security or compliance reason. We can do that safely without breaking your service. Don't **Don't** regenerate, rotate, edit, or delete any auto-created key yourself. ## 5If a Key Was Already Changed If your calling or messaging stopped working after a change, reach out to our support team. In most cases we can regenerate and re-sync the keys and restore service quickly. Reminder If you're ever unsure whether a change is safe, ask us **before** making it. We'd much rather prevent an outage than fix one. ## 6Frequently Asked Questions Q: Do I need to set up or manage these keys myself? No. We create and maintain them for you automatically. There's nothing you need to configure, rotate, or renew to keep your phone features working. Q: What happens if I regenerate or delete a key by mistake? Calling and picture-messaging features will stop working until the keys are restored and re-synced. Contact our support team and we can regenerate them for you. Q: Will a key change affect just me or my whole team? The whole account. The same keys are shared across all calling and messaging, so a change can interrupt service for every user on the account, not just the person who made it. Q: I need to rotate a key for a security or compliance reason. What should I do? Contact our support team first and let us know what you need. We can rotate or replace the keys safely and re-sync everything so your service isn't interrupted. Q: Does closing or disconnecting the phone account remove the keys? Yes. Deleting or closing the connected phone account also removes the keys, which will interrupt your calling and messaging. If you're considering this, check with support first. Q: How quickly can service be restored after keys are fixed? In most cases quickly. Once support regenerates and re-syncs the keys, your dialer, calls, and picture messaging come back online. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com