SIM-based calling with the Mobile App
Call leads instantly from the GHL Customer Care mobile app using your phone’s SIM—no LC Phone number needed. Learn setup, prerequisites, and FAQs to start today.
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SIM-Based Calling with the Mobile App
SIM-based calling lets you start a call from the GHL Customer Care mobile app using the mobile number and carrier plan already configured on your phone. GHL Customer Care passes the contact's phone number to your device's native dialer, where you place the call using your SIM.
SIM-based calling is available only when an LC Phone number is not active for the sub-account. Once LC Phone is set up, the mobile app uses the GHL Customer Care Phone System instead of SIM-based calling.
1. What Is SIM-Based Calling?
SIM-based calling is a quick way to start a phone call from the GHL Customer Care mobile app using your device's normal carrier calling service.
When you tap the call icon next to a contact's number, GHL Customer Care passes the number to your phone's native dialer. You then place the call using the SIM or mobile line configured on your device.
2. Key Benefits
SIM-based calling provides a simple way to contact customers directly from the mobile app without manually copying their phone number.
Tap the call icon and open your phone's native dialer with the contact's number already filled in.
Calls use your mobile carrier and SIM instead of the GHL Customer Care Phone System.
Call contacts directly while working from Contacts, Opportunities, or Conversations in the mobile app.
3. SIM-Based vs GHL Customer Care Calling
SIM-based calls and GHL Customer Care Phone System calls use different calling methods and provide different features.
| Feature | SIM-Based Call | GHL Customer Care Phone Call |
|---|---|---|
| Calling network | Mobile carrier/SIM | GHL Customer Care Phone System |
| Number used | Carrier mobile number | GHL Customer Care phone number |
| How the call is placed | Uses the device's carrier/SIM calling service | Uses the GHL Customer Care Phone System |
| GHL Customer Care call recording | Not available for the SIM call | Available when supported and configured |
| GHL Customer Care call transfer | Not available for the SIM call | Available where supported |
| GHL Customer Care call analytics | Not automatically captured | Available for supported calls |
| Billing | Mobile carrier plan | GHL Customer Care Phone System usage |
4. Prerequisites and Limitations
Before using SIM-based calling, review the following requirements and limitations.
- No active LC Phone number: SIM-based calling is available only when an LC Phone number has not been purchased and activated for the sub-account. Once LC Phone is active, calls use the GHL Customer Care Phone System instead.
- Carrier charges may apply: Calls use your existing mobile plan. Standard minutes, roaming charges, international calling charges, or other carrier fees may apply.
- GHL Customer Care call features do not apply to the SIM call: Because the call is handled through your device's carrier service, GHL Customer Care call recording, transfer controls, and automatic call analytics are not available for that call.
- Manual logging is required for GHL Customer Care tracking: SIM-based calls are not automatically logged in GHL Customer Care. If you want the call outcome recorded in the contact record, log it manually after the call.
- Local Presence Dialing does not apply: SIM-based calls use the phone number associated with your mobile carrier line instead of a GHL Customer Care phone number.
5. Where You Can Place SIM-Based Calls
When SIM-based calling is available, you can start a call from common areas of the GHL Customer Care mobile app where a contact's phone number appears.
- Contacts: From the contact profile.
- Opportunities: From an opportunity card or opportunity details.
- Conversations: From the call action available in the conversation.
6. How to Place a SIM-Based Call
You do not need to copy and paste the contact's phone number. Start the call directly from the mobile app.
Open Contacts, Opportunities, or Conversations and locate the contact you want to call.
Tap the phone icon next to the contact's phone number.
All 5 steps in this procedure
- No active LC Phone number: SIM-based calling is available only when an LC Phone number has not been purchased and activated for the sub-account. Once LC Phone is active, calls use the GHL Customer Care Phone System instead.
- Carrier charges may apply: Calls use your existing mobile plan. Standard minutes, roaming charges, international calling charges, or other carrier fees may apply.
- GHL Customer Care call features do not apply to the SIM call: Because the call is handled through your device's carrier service, GHL Customer Care call recording, transfer controls, and automatic call analytics are not available for that call.
- Manual logging is required for GHL Customer Care tracking: SIM-based calls are not automatically logged in GHL Customer Care. If you want the call outcome recorded in the contact record, log it manually after the call.
- Local Presence Dialing does not apply: SIM-based calls use the phone number associated with your mobile carrier line instead of a GHL Customer Care phone number.
Your device's native dialer opens with the contact's phone number pre-filled. Use the native dialer to place the call.
All 5 steps in this procedure
- No active LC Phone number: SIM-based calling is available only when an LC Phone number has not been purchased and activated for the sub-account. Once LC Phone is active, calls use the GHL Customer Care Phone System instead.
- Carrier charges may apply: Calls use your existing mobile plan. Standard minutes, roaming charges, international calling charges, or other carrier fees may apply.
- GHL Customer Care call features do not apply to the SIM call: Because the call is handled through your device's carrier service, GHL Customer Care call recording, transfer controls, and automatic call analytics are not available for that call.
- Manual logging is required for GHL Customer Care tracking: SIM-based calls are not automatically logged in GHL Customer Care. If you want the call outcome recorded in the contact record, log it manually after the call.
- Local Presence Dialing does not apply: SIM-based calls use the phone number associated with your mobile carrier line instead of a GHL Customer Care phone number.
Result: The call is placed through your mobile carrier just like a standard phone call made from your device.
7. Manual Call Logging
SIM-based calls are handled outside the GHL Customer Care Phone System, so they are not automatically logged as GHL Customer Care calls.
After completing a SIM-based call, record the outcome when needed so the contact record and sales process remain up to date.
- Add a Note to the contact record with the call outcome.
- Use an applicable manual or external call logging option when your workflow requires structured call tracking.
For automated or workflow-based call tracking, see the related Log External Call and Manual Call documentation.
8. Troubleshooting
If SIM-based calling does not work as expected, check the device and sub-account calling configuration first.
9. Frequently Asked Questions
Frequently asked questions
1. What Is SIM-Based Calling?
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