# Subscription Settings - Failed Payment Retries

> TABLE OF CONTENTS What is Failed Payment Retry Configuration? Key Benefits of Failed Payment Retry Configuration How to Configure Failed Payment Retries…

- Source: https://docs.ghlcustomercare.com/docs/payments/orders-subscriptions-and-transactions/subscription-settings-failed-payment-retries
- Section: Payments / Orders, Subscriptions, and Transactions
- Reading time: 3 min
- Images: 3, each explained below
- Modified on Thu, 15 Jan at 2:09 AM

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**TABLE OF CONTENTS**

-   [What is Failed Payment Retry Configuration?](#what-is-failed-payment-retry-configuration)[](#key-benefits-of-failed-payment-retry-configuration)
-   [Key Benefits of Failed Payment Retry Configuration](#key-benefits-of-failed-payment-retry-configuration)[](#how-to-configure-failed-payment-retries)
-   [How to Configure Failed Payment Retries](#how-to-configure-failed-payment-retries)[](#example-scenario)
-   [Example Scenario](#example-scenario)
-   [Supported Payment Providers](#supported-payment-providers)[](#frequently-asked-questions)
-   [Frequently Asked Questions](#frequently-asked-questions)

# **What is Failed Payment Retry Configuration?**

With the latest update, businesses can now configure automatic payment retries in case of a payment failure for subscriptions. This feature allows greater flexibility in managing payment failures and ensures a smoother subscription renewal process.

## **Key Benefits of Failed Payment Retry Configuration**

Configuring failed payment retries provides several advantages:

-   **Customizable Retry Attempts**– Define up to 3 retries based on business needs, with configurable gaps of 1, 3, 5, or 7 days between each retry.
    
-   **Default Retry Setup**– By default, the system is configured to attempt 3 retries with a gap of 1 day each, but this can be modified as needed.
    
-   **Impact on Existing and New Subscriptions**– Changes in retry settings will apply to both new and existing subscriptions, ensuring uniformity across all transactions.
    
-   **Subscription Handling on Failure**– If all retries fail, users have the option to either keep the subscription in an ‘Unpaid’ state or automatically move it to a ‘Cancelled’ state by selecting a checkbox in the settings.
    

## **How to Configure Failed Payment Retries**

Configuring payment retries is simple and can be done in a few steps:

1.  **Navigate to Subscription Settings**– Go to`Payments > Settings > Subscription`in your account.
    
2.  **Define Retry Attempts**– Select the number of retries (up to 3) based on your business requirements.
    
    
![Step 2 of 6: Define Retry Attempts – Select the number of retries (up to 3) based…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155042231191/original/InXm5z2v6ePnNtu1kOWfhv6Kc4hKvEYwoA.png)

**Step 2 of 6: Define Retry Attempts – Select the number of retries (up to 3) based…**

This screenshot accompanies step 2 of 6 in the "How to Configure Failed Payment Retries" section of "Subscription Settings - Failed Payment Retries". At this point in the walkthrough you define Retry Attempts – Select the number of retries (up to 3) based on your business requirements. The navigation path used here is Payments > Settings > Subscription. The next step is to set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).

- Path: Payments > Settings > Subscription
- What to choose: Define Retry Attempts – Select the number of retries (up to 3) based on your business requirements.
- Controls: Define Retry Attempts, Navigate to Subscription Settings, Set Retry Gaps, Modify Existing Configurations, Save Settings
- Next: Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).

Full procedure:

1. Navigate to Subscription Settings – Go to Payments > Settings > Subscription in your account.
2. Define Retry Attempts – Select the number of retries (up to 3) based on your business requirements.  <- this image
3. Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).
4. Modify Existing Configurations – Any changes to retry settings will be applied to both new and ongoing subscription retries.
5. Manage Subscription Status on Final Failure – Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically.
6. Save Settings – Once configured, save your settings to apply changes immediately.

    
3.  **Set Retry Gaps**– Choose the gap duration between retries (1, 3, 5, or 7 days).
    
    
![Step 3 of 6: Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155042231211/original/U7jBHLSHg9jX4ef-JIfXT2BL966335N1RA.png)

**Step 3 of 6: Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or…**

This screenshot accompanies step 3 of 6 in the "How to Configure Failed Payment Retries" section of "Subscription Settings - Failed Payment Retries". At this point in the walkthrough you set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days). The navigation path used here is Payments > Settings > Subscription. The next step is to modify Existing Configurations – Any changes to retry settings will be applied to both new and ongoing subscription retries.

- Path: Payments > Settings > Subscription
- What to choose: Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).
- Controls: Set Retry Gaps, Navigate to Subscription Settings, Define Retry Attempts, Modify Existing Configurations, Save Settings
- Next: Modify Existing Configurations – Any changes to retry settings will be applied to both new and ongoing subscription retries.

Full procedure:

1. Navigate to Subscription Settings – Go to Payments > Settings > Subscription in your account.
2. Define Retry Attempts – Select the number of retries (up to 3) based on your business requirements.
3. Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).  <- this image
4. Modify Existing Configurations – Any changes to retry settings will be applied to both new and ongoing subscription retries.
5. Manage Subscription Status on Final Failure – Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically.
6. Save Settings – Once configured, save your settings to apply changes immediately.

    
4.  **Modify Existing Configurations**– Any changes to retry settings will be applied to both new and ongoing subscription retries.
    
5.  **Manage Subscription Status on Final Failure**– Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically.
    
    
![Step 5 of 6: Manage Subscription Status on Final Failure – Enable or disable the…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155042231228/original/pcfrThpO9U5E6fh0dkusXXOGQgOtUnL3QA.png)

**Step 5 of 6: Manage Subscription Status on Final Failure – Enable or disable the…**

This screenshot accompanies step 5 of 6 in the "How to Configure Failed Payment Retries" section of "Subscription Settings - Failed Payment Retries". At this point in the walkthrough you manage Subscription Status on Final Failure – Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically. The navigation path used here is Payments > Settings > Subscription. The next step is to save Settings – Once configured, save your settings to apply changes immediately.

- Path: Payments > Settings > Subscription
- What this covers: Manage Subscription Status on Final Failure – Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically.
- Controls: Navigate to Subscription Settings, Define Retry Attempts, Set Retry Gaps, Modify Existing Configurations, Save Settings
- Next: Save Settings – Once configured, save your settings to apply changes immediately.

Full procedure:

1. Navigate to Subscription Settings – Go to Payments > Settings > Subscription in your account.
2. Define Retry Attempts – Select the number of retries (up to 3) based on your business requirements.
3. Set Retry Gaps – Choose the gap duration between retries (1, 3, 5, or 7 days).
4. Modify Existing Configurations – Any changes to retry settings will be applied to both new and ongoing subscription retries.
5. Manage Subscription Status on Final Failure – Enable or disable the option to move failed subscriptions to the ‘Cancelled’ state automatically.  <- this image
6. Save Settings – Once configured, save your settings to apply changes immediately.

    
6.  **Save Settings**– Once configured, save your settings to apply changes immediately.
    

## **Example Scenario**

If a subscription is set to ‘3 retries with a gap of 3 days for each retry’ and one retry has already been attempted, but before the second retry, the settings are updated to ‘2 retries with a gap of 3 and 5 days respectively,’ then:

-   The second retry will occur after 5 days instead of 3.
    
-   No third retry will take place.
    

## **Supported Payment Providers**

This feature is available for the following payment providers:

-   **NMI**
    
-   **Authorize.net**
    
-   **Square**
    

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## **Frequently Asked Questions**

**Q: How many retries can I configure for a failed payment?**  
A: You can configure up to 3 retries, with gaps of 1, 3, 5, or 7 days between each retry.

**Q: Will changes in retry settings apply to existing subscriptions?**  
A: Yes, changes will be applied to both new and ongoing subscriptions, including those already in the retry process.

**Q: What happens if all retries fail?**  
A: You can choose to either keep the subscription in the ‘Unpaid’ state or automatically move it to the ‘Cancelled’ state by selecting the appropriate option in settings.

**Q: Where can I configure failed payment retries?**  
A: Navigate to`Payments > Settings > Subscription`to access the retry configuration options.

**Q: Which payment providers support this feature?**  
A: Currently, this feature is supported by NMI, Authorize.net, and Square.

### Q: Why was my customer not charged for their monthly subscription?A: This usually occurs when the product linked to the subscription is renamed or modified in Payments > Products, which can break the sync with Stripe.

-   ### Go to Payments > Subscriptions.
    
-   ### Locate the subscription, click the three dots, and select Update Subscription.
    
-   ### Add the updated product and remove the old one.
    
-   ### Save to restore future billing.
    

### Note: Missed payments are not charged automatically. To collect them, send a manual invoice or a one-time payment link.

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## Related Articles

-   [How to Set Up Subscription Payments](https://docs.ghlcustomercare.com/docs/contacts/contact-details-view/how-to-create-subscriptions-invoices-from-contact-s-profile)
    
-   [Managing Payment Failures in Subscriptions](https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/what-happens-in-case-of-a-payment-failure-for-a-subscription)
    

## Next Steps

Ensure your failed payment retries are configured correctly to maintain seamless subscription payments. Navigate to`Payments > Settings > Subscription`and customize the retry settings based on your business needs today!

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com