# Shipping Profiles: Custom Shipping Rates and App Integrations > Learn how to create and manage Shipping Profiles in GHL Customer Care to set accurate, product-based shipping rates and ensure smooth checkout for your ecommerce store. - Source: https://docs.ghlcustomercare.com/docs/payments/orders-subscriptions-and-transactions/shipping-profiles-custom-shipping-rates-and-app-integrations - Section: Payments / Orders, Subscriptions, and Transactions - Reading time: 4 min - Images: 5, each explained below - Modified on Wed, 10 Jun at 3:25 AM --- Shipping Profiles in GHL Customer Care let you set flexible, product-specific shipping rates across your store. Use them to charge accurate shipping costs for different types of products or app integrations, while a General Profile automatically covers everything else. --- **TABLE OF CONTENTS** - [What Are Shipping Profiles?](#what-are-shipping-profiles) - [Key Benefits of Shipping Profiles](#key-benefits-of-shipping-profiles) - [General Shipping Profile](#general-shipping-profile) - [Custom Shipping Profiles](#custom-shipping-profiles) - [Checkout Logic](#checkout-logic) - [How to Set Up Shipping Profiles](#how-to-set-up-shipping-profiles) - [Limit a Shipping Zone by ZIP/Postcode](#limit-a-shipping-zone-by-zip-postcode) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What Are Shipping Profiles?** Shipping Profiles let you apply unique shipping rules to specific products, stores, or app integrations. They determine how much customers pay for shipping at checkout, based on zones and rate types. If a product isn’t assigned to a custom profile, it automatically uses the **General Shipping Profile**—so every checkout always has a valid shipping rate. --- ## **Key Benefits of Shipping Profiles** - **Flexible control:** Set different rates for bulky or lightweight products. - **Custom pricing models:** Choose between flat, weight-based, price-based, or free shipping. - **App integrations:** Automatically sync rates from third-party shipping apps. - **Accurate checkout totals:** Combine multiple shipping profiles into one seamless rate. - **Fail-safe logic:** Products not assigned to any profile automatically use the General Profile. --- ## **General Shipping Profile** The **General Shipping Profile** is automatically created for your store. It applies to all products that aren’t assigned to a custom or app-defined profile. Use this as your fallback for standard shipping rates or when a third-party app doesn’t return rates. ![General Shipping Profile (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055669232/original/BAx9WZJMDWXOifiRXQuOowHhCi-vYvgi8g.png) **General Shipping Profile (image 1 of 5)** This screenshot appears in the "General Shipping Profile" section of "Shipping Profiles: Custom Shipping Rates and App Integrations". The text alongside this image reads: Use this as your fallback for standard shipping rates or when a third-party app doesn’t return rates. Immediately after, the guide continues: Custom Shipping Profiles give you the flexibility to charge specific rates for certain products or groups. - What this covers: Use this as your fallback for standard shipping rates or when a third-party app doesn’t return rates. - Controls: General Shipping Profile - Next: Custom Shipping Profiles give you the flexibility to charge specific rates for certain products or groups. --- ## **Custom Shipping Profiles** Custom Shipping Profiles give you the flexibility to charge specific rates for certain products or groups. Each profile can: - Apply to one or more stores. - Include selected products. - Define zones by country, region, or province. - Use any combination of rate types (flat, price-based, weight-based, or free). Products can only belong to one custom profile at a time—reassigning a product overrides the old profile. ![Custom Shipping Profiles (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055669280/original/5hBunWaBUGORsnuuDCQ4j4917nxI_S9UdA.png) **Custom Shipping Profiles (image 2 of 5)** This screenshot appears in the "Custom Shipping Profiles" section of "Shipping Profiles: Custom Shipping Rates and App Integrations". The text alongside this image reads: Products can only belong to one custom profile at a time—reassigning a product overrides the old profile. Immediately after, the guide continues: When customers buy items from multiple profiles, GHL Customer Care automatically calculates a combined total. - What this covers: Products can only belong to one custom profile at a time—reassigning a product overrides the old profile. - Next: When customers buy items from multiple profiles, GHL Customer Care automatically calculates a combined total: Full procedure: 1. Apply to one or more stores. 2. Include selected products. 3. Define zones by country, region, or province. 4. Use any combination of rate types (flat, price-based, weight-based, or free). --- ## **Checkout Logic** When customers buy items from multiple profiles, GHL Customer Care automatically calculates a combined total: - If profile names differ, checkout shows a single line called **“Shipping.”** - If profile names match, the rates combine and appear under that shared name. This ensures accurate, transparent shipping costs for mixed-cart orders. ### **How Shipping Options Display at Checkout** When checkout shows multiple shipping options, GHL Customer Care sorts them by price (lowest first) and preselects the lowest-cost option. If **Free Shipping** is available, it appears first and is selected. If rates recalculate due to address or cart changes, checkout reapplies sorting and the default selection. ![How Shipping Options Display at Checkout (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155073331229/original/9tNtAkEeWEteS8_r-r0Ku-W4VrkdsUdBeQ.png) **How Shipping Options Display at Checkout (image 3 of 5)** This screenshot appears in the "How Shipping Options Display at Checkout" section of "Shipping Profiles: Custom Shipping Rates and App Integrations". The text alongside this image reads: When checkout shows multiple shipping options, GHL Customer Care sorts them by price (lowest first) and preselects the lowest-cost option. If Free Shipping is available, it appears first and is selected. If rates recalculate due to address or cart changes, checkout reapplies sorting and the default…. Immediately after, the guide continues: Follow these steps to create a new profile and define your shipping rates. - What this covers: When checkout shows multiple shipping options, GHL Customer Care sorts them by price (lowest first) and preselects the lowest-cost option. If Free Shipping is available, it appears first and is selected. If rates recalculate due to address or cart changes, checkout reapplies sorting and the default selection. - Controls: Free Shipping - Next: Follow these steps to create a new profile and define your shipping rates: --- ## **How to Set Up Shipping Profiles** Follow these steps to create a new profile and define your shipping rates: 1. Go to **Payments → Settings → Shipping & Delivery → Custom Profiles.** 2. Click **Add Custom.** 3. Enter a **unique profile name** (this is for internal use only). 4. Select the **store(s)** this profile applies to. 5. Choose the **products or product groups** to include. 6. Click **Add Zone** and select the countries or regions you deliver to. ![How to Set Up Shipping Profiles (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055669365/original/G3q_IcTpmFoKIqvTDDAuEf9GIKBZreuACg.png) **How to Set Up Shipping Profiles (image 4 of 5)** This screenshot appears in the "How to Set Up Shipping Profiles" section of "Shipping Profiles: Custom Shipping Rates and App Integrations". The text alongside this image reads: Go to Payments → Settings → Shipping & Delivery → Custom Profiles. Click Add Custom. Enter a unique profile name (this is for internal use only). Select the store(s) this profile applies to. Choose the products or product groups to include. Click Add Zone and select the countries or regions you…. This part of the guide covers 5 fields, listed below. Immediately after, the guide continues: For each zone, add one or more rate types: Click Save when done. Place a test order to confirm the correct rates display at checkout. - Where to go: Go to Payments → Settings → Shipping & Delivery → Custom Profiles. Click Add Custom. Enter a unique profile name (this is for internal use only). Select the store(s) this profile applies to. Choose the products or product groups to include. Click Add Zone and select the countries or regions you deliver to. - Fields: For each zone, add one or more rate types:, Flat rate (e.g., $5), Price-based (e.g., Free over $50), Weight-based (e.g., $10 for 0–10 lb), Free shipping - Controls: Add Custom., unique profile name, store(s), products or product groups, Add Zone, Save - Next: For each zone, add one or more rate types: Click Save when done. Place a test order to confirm the correct rates display at checkout. Full procedure: 1. Go to Payments → Settings → Shipping & Delivery → Custom Profiles. 2. Click Add Custom. 3. Enter a unique profile name (this is for internal use only). 4. Select the store(s) this profile applies to. 5. Choose the products or product groups to include. 6. Click Add Zone and select the countries or regions you deliver to. 7. For each zone, add one or more rate types: - Flat rate (e.g., $5) - Price-based (e.g., Free over $50) - Weight-based (e.g., $10 for 0–10 lb) - Free shipping 8. Click **Save** when done. 9. Place a test order to confirm the correct rates display at checkout. **Pro Tip:** Start by creating your General Profile first, then layer in Custom Profiles only for products or regions that require unique shipping rates. --- ## **Limit a Shipping Zone by ZIP/Postcode** When creating or editing a shipping zone, you can restrict the zone so it only applies to specific ZIP/postcodes. This supports hyper-local delivery coverage and prevents a zone from applying to unwanted areas. **Enable ZIP/Postcode Restriction** 1. In your shipping zone, enable Limit Shipping to Specific ZIP/Postcodes. 2. Enter one or more ZIP/postcodes using any of the following formats: Single code (example: "100210") Comma-separated codes (example: "100210,122021") Wildcard prefix (example: **46\*** to match all ZIP/postcodes starting with "46") ![Limit a Shipping Zone by ZIP/Postcode (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064557369/original/WOF4431SGZsN8YlsvocBa0KMZjSeB8olUg.png) **Limit a Shipping Zone by ZIP/Postcode (image 5 of 5)** This screenshot appears in the "Limit a Shipping Zone by ZIP/Postcode" section of "Shipping Profiles: Custom Shipping Rates and App Integrations". The text alongside this image reads: In your shipping zone, enable Limit Shipping to Specific ZIP/Postcodes. Enter one or more ZIP/postcodes using any of the following formats: Single code (example: "100210") Comma-separated codes (example: "100210,122021") Wildcard prefix (example: 46* to match all ZIP/postcodes starting with "46"). Immediately after, the guide continues: Wildcards are allowed only as a **trailing asterisk (`*`)** (example: `56*`). The zone cannot be saved if ZIP/postcode restriction is enabled but **no valid entries** are provided. Invalid or duplicate entries are blocked during input. - What to fill in: In your shipping zone, enable Limit Shipping to Specific ZIP/Postcodes. Enter one or more ZIP/postcodes using any of the following formats: Single code (example: "100210") Comma-separated codes (example: "100210,122021") Wildcard prefix (example: 46* to match all ZIP/postcodes starting with "46") - Controls: Enable ZIP/Postcode Restriction, 46*, Validation Rules - Next: Wildcards are allowed only as a **trailing asterisk (`*`)** (example: `56*`). The zone cannot be saved if ZIP/postcode restriction is enabled but **no valid entries** are provided. Invalid or duplicate entries are blocked during input. Full procedure: 1. In your shipping zone, enable Limit Shipping to Specific ZIP/Postcodes. 2. Enter one or more ZIP/postcodes using any of the following formats: Single code (example: "100210") Comma-separated codes (example: "100210,122021") Wildcard prefix (example: 46* to match all ZIP/postcodes starting with "46") **Validation Rules** - Wildcards are allowed only as a \*\*trailing asterisk (\`\*\`)\*\* (example: \`56\*\`). - The zone cannot be saved if ZIP/postcode restriction is enabled but \*\*no valid entries\*\* are provided. - Invalid or duplicate entries are blocked during input. --- ## **Frequently Asked Questions** **Q: Can two custom profiles share the same name?** No. Each profile must have a unique name to prevent checkout confusion. **Q: How do live shipping rates work for Printful products?** When you connect the Printful integration and sync Printful products, the system automatically creates a Printful shipping profile to support live rates at checkout. **Key behaviors:** - The Printful shipping profile is system-generated to ensure rates calculate correctly. Manual edits are not recommended. - Products must remain assigned to the Printful profile to receive live rates at checkout. - If you remove products from the Printful profile, shipping rates are disabled for those products. - If you delete the Printful shipping profile, it is not recreated automatically. Reinstall the Printful integration to restore it. **Q: What happens if I delete a custom profile?** Products in that profile automatically return to the General Profile. **Q: How are shipping rates calculated for mixed carts?** Rates from all applicable profiles are added together and displayed as one combined shipping line. **Q: Can I override rates from an app integration?** Yes. Create a custom profile for the same products to override app-defined rates. **Q: What happens if an app fails to return rates?** GHL Customer Care automatically applies the fallback rate from the General Profile. **Q: What happens if a customer ZIP/postcode does not match my restricted zone?** That shipping zone does not apply at checkout if the customer ZIP/postcode does not match any configured entry or wildcard pattern. **Q: How do I enter a ZIP/postcode range?** Use a wildcard with an asterisk (" \* ") at the end of the entry. For example, **56\*** matches any ZIP/postcode that starts with \`56\`. --- ## **Related Articles** - [](https://docs.ghlcustomercare.com/)[How to Configure Shipping & Delivery Rates in Ecommerce Stores](https://docs.ghlcustomercare.com/docs/e-commerce-store/e-commerce-store/how-to-configure-shipping-delivery-rates-in-ecommerce-stores) - [](https://docs.ghlcustomercare.com/)[Shipping & Delivery Rates for Ecommerce Stores](https://docs.ghlcustomercare.com/docs/e-commerce-store/e-commerce-store/shipping-and-delivery-rates-for-ecommerce-stores) - [](https://docs.ghlcustomercare.com/)[How to Connect Shippo Integration](https://docs.ghlcustomercare.com/docs/e-commerce-store/e-commerce-store/shipping-how-to-connect-a-shippo-integration) - [](https://docs.ghlcustomercare.com/)[Set Up ShipStation for Ecommerce Shipping](https://docs.ghlcustomercare.com/docs/e-commerce-store/e-commerce-store/how-to-set-up-shipstation-integration-for-ecommerce-stores) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com