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Pause and Resume Subscriptions

Our flexible ‘Pause and Resume Subscription’ feature gives customers the freedom to temporarily pause one of their subscription whenever they need…

1 min read318 words6 explained imagesUpdated Wed, 5 Feb, 2025 at 4:13 PM
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Our flexible ‘Pause and Resume Subscription’ feature gives customers the freedom to temporarily pause one of their subscription whenever they need, without having to cancel it entirely. This ensures they won’t lose their account history or preferences and can resume exactly where they left off whenever they’re ready. It’s a convenient, customer-centric option that adapts to their changing needs.

Below are the steps you can follow :

Go to Payments > Subscriptions.

Figure 1 What this shows Go to Payments > Subscriptions. What this shows Illustrates "Pause and Resume Subscriptions". This screenshot appears in "Pause and Resume Subscriptions". The text alongside this image reads: Go to Payments > Subscriptions. For context, this section explains: Our flexible ‘Pause and Resume Subscription’ feature gives customers the freedom to temporarily pause one of their subscription whenever they need, without having to cancel it entirely. This ensures they won’t lose their account history or preferences and can resume exactly where they left off…. The navigation path used here is Payments > Subscriptions. Immediately after, the guide continues: From the list of subscriptions, hover over the one you wish to pause/resume. Click the Three dots menu. Path: Payments > SubscriptionsImage 1 of 6 Where to goGo to Payments > Subscriptions.
Buttons and menus referenced Invoice BehaviourMark as void -Draft option -"Paused""Resume"
Next stepFrom the list of subscriptions, hover over the one you wish to pause/resume. Click the Three dots menu.

From the list of subscriptions, hover over the one you wish to pause/resume. Click the Three dots menu.

Figure 2 What this shows From the list of subscriptions, hover over the one you wish to pause/resume. What this shows Illustrates "Pause and Resume Subscriptions". This screenshot appears in "Pause and Resume Subscriptions". The text alongside this image reads: From the list of subscriptions, hover over the one you wish to pause/resume. Click the Three dots menu. Immediately after, the guide continues: Below are two methods that allow you to set your your pause/resume preferences. 1. Indefinite: with this method you can keep the subscription paused without any time limit. You can manually resume any time you wish. Image 2 of 6 What to clickFrom the list of subscriptions, hover over the one you wish to pause/resume. Click the Three dots menu.
Buttons and menus referenced Invoice BehaviourMark as void -Draft option -"Paused""Resume"
Next stepBelow are two methods that allow you to set your your pause/resume preferences. 1. Indefinite: with this method you can keep the subscription paused without any time limit. You can manually resume any time you wish.

Below are two methods that allow you to set your your pause/resume preferences.
1. Indefinite : with this method you can keep the subscription paused without any time limit. You can manually resume any time you wish.

Figure 3 What this shows Below are two methods that allow you to set your your pause/resume preferences. What this shows Illustrates "Pause and Resume Subscriptions". This screenshot appears in "Pause and Resume Subscriptions". The text alongside this image reads: Below are two methods that allow you to set your your pause/resume preferences. 1. Indefinite: with this method you can keep the subscription paused without any time limit. You can manually resume any time you wish. Immediately after, the guide continues: 2. Custom Date: This method gives you the ability to choose the custom date so you don't have to manually pause/resume the subscription. This is useful when you are certain about the duration for which the subscription will be on a pause…. Image 3 of 6 What this coversBelow are two methods that allow you to set your your pause/resume preferences. 1. Indefinite: with this method you can keep the subscription paused without any time limit. You can manually resume any time you wish.
Buttons and menus referenced Invoice BehaviourMark as void -Draft option -"Paused""Resume"
Next step2. Custom Date: This method gives you the ability to choose the custom date so you don't have to manually pause/resume the subscription. This is useful when you are certain about the duration for which the subscription will be on a pause mode. Even if you decide to resume before the date, you can always do it manually. Selecting specific date doesn't restrict you from resuming at any time.

2. Custom Date : This method gives you the ability to choose the custom date so you don't have to manually pause/resume the subscription. This is useful when you are certain about the duration for which the subscription will be on a pause mode. Even if you decide to resume before the date, you can always do it manually. Selecting specific date doesn't restrict you from resuming at any time.

Figure 4 What this shows 2. What this shows Illustrates "Pause and Resume Subscriptions". This screenshot appears in "Pause and Resume Subscriptions". The text alongside this image reads: 2. Custom Date: This method gives you the ability to choose the custom date so you don't have to manually pause/resume the subscription. This is useful when you are certain about the duration for which the subscription will be on a pause mode. Even if you decide to resume before the date, you can…. Immediately after, the guide continues: Invoice Behaviour While pausing subscriptions on every payment due date an invoice would be generated, customers would get an option to get these invoices in draft or void state. Image 4 of 6 What to choose2. Custom Date: This method gives you the ability to choose the custom date so you don't have to manually pause/resume the subscription. This is useful when you are certain about the duration for which the subscription will be on a pause mode. Even if you decide to resume before the date, you can always do it manually. Selecting specific date doesn't restrict you from resuming at any time.
Buttons and menus referenced Invoice BehaviourMark as void -Draft option -"Paused""Resume"
Next stepInvoice Behaviour While pausing subscriptions on every payment due date an invoice would be generated, customers would get an option to get these invoices in draft or void state.

Invoice Behaviour
While pausing subscriptions on every payment due date an invoice would be generated, customers would get an option to get these invoices in draft or void state.

Mark as void - This option allows you to stop generating invoices for the specific time period.

Draft option - Draft option is useful when you want to keep the invoices in a draft mode from where they can be later sent to the customer.

Figure 5 What this shows Draft option - Draft option is useful when you want to keep the invoices in a draft mode from where they can be later sent to the customer. What this shows Illustrates "Pause and Resume Subscriptions". This screenshot appears in "Pause and Resume Subscriptions". The text alongside this image reads: Draft option - Draft option is useful when you want to keep the invoices in a draft mode from where they can be later sent to the customer. Immediately after, the guide continues: At any point you decide to resume the "Paused" subscription, you can just manually go to three dots menu and click the "Resume" button. A new popup will ask you to confirm your selection and you will have the subscription turned from…. Image 5 of 6 What this coversDraft option - Draft option is useful when you want to keep the invoices in a draft mode from where they can be later sent to the customer.
Buttons and menus referenced Invoice BehaviourMark as void -Draft option -"Paused""Resume"
Next stepAt any point you decide to resume the "Paused" subscription, you can just manually go to three dots menu and click the "Resume" button. A new popup will ask you to confirm your selection and you will have the subscription turned from "Paused" to a "Resume" mode

At any point you decide to resume the "Paused" subscription, you can just manually go to three dots menu and click the "Resume" button. A new popup will ask you to confirm your selection and you will have the subscription turned from "Paused" to a "Resume" mode

Figure 6 What this shows At any point you decide to resume the "Paused" subscription, you can just manually go to three dots menu and click the "Resume" button. What this shows Illustrates "Pause and Resume Subscriptions". This screenshot appears in "Pause and Resume Subscriptions". The text alongside this image reads: At any point you decide to resume the "Paused" subscription, you can just manually go to three dots menu and click the "Resume" button. A new popup will ask you to confirm your selection and you will have the subscription turned from "Paused" to a "Resume" mode. Image 6 of 6 How to confirmAt any point you decide to resume the "Paused" subscription, you can just manually go to three dots menu and click the "Resume" button. A new popup will ask you to confirm your selection and you will have the subscription turned from "Paused" to a "Resume" mode
Buttons and menus referenced Invoice BehaviourMark as void -Draft option -"Paused""Resume"

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