# VAT FAQs

> Learn why GHL Customer Care adds VAT, GST, or HST to invoices. Understand tax rules by country and when your tax ID affects billing compliance for your location.

- Source: https://docs.ghlcustomercare.com/docs/payments/getting-started-w-payments/vat-faqs
- Section: Payments / Getting Started w/ Payments
- Reading time: 2 min
- Modified on Thu, 9 Jan, 2025 at 9:27 AM

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#### _This article applies to non-United States customers only_.

For detailed instructions on updating your agency's Tax ID information, [click here](https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/agency-tax-id-guide).

**Q: Why is GHL Customer Care charging me VAT/GST/HST?**

A: GHL Customer Care is charging VAT/GST/HST to comply with international tax regulations. 

The application of VAT/GST may depend on your jurisdiction. Most customers will only be charged VAT/GST if they did not provide a tax ID number in their billing profile. Some jurisdictions (such as Mexico, Switzerland, South Africa, Malaysia, Indonesia, Serbia, and some Canadian provinces) require that we charge VAT/GST even if the customer has provided a tax ID. 

**Q: When will the tax charges begin?**

A: While exact timing will depend on your jurisdiction, you can expect to see VAT/GST charges added to your invoices in early 2025.

**Q: Is VAT/GST/HST being charged to all international customers?**

A: Yes, GHL Customer Care will charge VAT/GST where ever applicable;  however, certain exceptions may apply. For example, VAT/GST will not be collected in the following situations:

-   Your country does not require taxation on sales to registered businesses and you have provided a Tax ID number in your billing profile.
-   GHL Customer Care has determined, in its sole discretion, that VAT/GST is not applicable to the transaction. Please note that tax laws are subject to change from time-to-time, and such changes in law may impact the applicability and/or amount of tax invoiced.  

**Q: I provided my Tax ID number in my profile. Why am I being charged VAT/GST/HST?**

A: You are being charged VAT/GST because certain countries require taxes to be applied to all customers, including B2B customers who have provided a tax ID number. These countries include, but may not be limited to: South Africa, Mexico, Switzerland, Serbia, Malaysia, Indonesia, and some Canadian provinces.

**Q: I tried to provide my tax ID number in my profile, but I got an error message. What should I do?**

A: Please email vat-tax@https://ghlcustomercare.com 

**Q: I checked the box that said “I don’t have a Tax ID number” and now I’m being charged VAT/GST/HST. But I recently obtained a Tax ID number. How do I update my profile with my Tax ID number?**

A: Please go to the billing details within your profile on the GHL Customer Care platform: https://clientportal.ghlcustomercare.com/settings/billing?tab=payments

**Q: I checked the box that said “I don’t have a Tax ID number” and now I’m being charged VAT/GST/HST. But I recently found my Tax ID number. Can I get a refund of the tax I’ve already paid?**

A: We will evaluate on a case-by-case basis. Please email vat-tax@https://ghlcustomercare.com.

**Q: If I have more questions, who can I contact?**

A: If you have questions about the nature of the tax or its applicability, please consult your company’s tax advisor or send an email to vat-tax@https://ghlcustomercare.com.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com