Learn how to delete or restore opportunities and pipelines in GHL Customer Care using Audit Logs, including step-by-step instructions and admin requirements.
4 min read957 words19 explained imagesUpdated Thu, 29 Jan at 5:25 AM
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Deleting opportunities and pipelines helps declutter your CRM, while the restoration tools ensure data recovery is simple and secure. Whether you’re cleaning up your CRM or reversing an accidental deletion, this guide explains exactly how to do it.
What is Deleting and Restoring Opportunities/Pipelines?
Opportunities are individual deals or clients within a pipeline, and pipelines are the frameworks that structure your sales process.Deleting an opportunity removes it from the active pipeline. Once an opportunity is deleted, it is no longer visible in the active opportunities list, but its data is retained in the system and can be restored if needed for upto 60 days.
This allows users to declutter their pipeline by removing outdated or irrelevant opportunities while preserving the option to recover them later if necessary.
Key Benefits of Deleting and Restoring Pipelines & Opportunities
This functionality provides confidence and control when managing your CRM.
Accidental Deletion Recovery: Restore pipelines and opportunities easily within 60 days.
Integrated Audit Logs: Track changes and recover deleted items with full visibility.
Admin Permissions: Only authorized users can perform sensitive actions like deletion and restoration.
Full Pipeline Recovery: Restores include stages and opportunities tied to deleted pipelines.
Decluttered Workflow: Clean up your opportunity list or pipeline structure as needed.
Step-by-Step Guide: Deleting Opportunities
Option 1: Delete a single opportunity
Open the Opportunities Section
From the left sidebar, click on Opportunities to access your list of deals. Make sure the Opportunities tab is selected at the top to view all current opportunities in your pipeline.
Open the Opportunities Section (image 1 of 19)What this shows From the left sidebar, click on Opportunities to access your list of deals.What this showsIllustrates the "Open the Opportunities Section" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Open the Opportunities Section" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: From the left sidebar, click on Opportunities to access your list of deals. Make sure the Opportunities tab is selected at the top to view all current opportunities in your pipeline. Immediately after, the guide continues: Locate the opportunity you wish to delete from the list of active opportunities. Click on the opportunity to open its details page.Image 1 of 19Where to goFrom the left sidebar, click on Opportunities to access your list of deals. Make sure the Opportunities tab is selected at the top to view all current opportunities in your pipeline.
Buttons and menus referencedOpportunities
Next stepLocate the opportunity you wish to delete from the list of active opportunities. Click on the opportunity to open its details page.
Select Opportunity
Locate the opportunity you wish to delete from the list of active opportunities. Click on the opportunity to open its details page.
Select Opportunity (image 2 of 19)What this shows Locate the opportunity you wish to delete from the list of active opportunities.What this showsIllustrates the "Select Opportunity" section of "Deleting and Restoring Opportunities & Pipelines".This animation appears in the "Select Opportunity" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Locate the opportunity you wish to delete from the list of active opportunities. Click on the opportunity to open its details page. Immediately after, the guide continues: Click on the Delete icon on the bottom row to delete the opportunity. Confirm deletion operation to delete that opportunity.Image 2 of 19What to clickLocate the opportunity you wish to delete from the list of active opportunities. Click on the opportunity to open its details page.Next stepClick on the Delete icon on the bottom row to delete the opportunity. Confirm deletion operation to delete that opportunity.
Click Delete Icon
Click on the Delete icon on the bottom row to delete the opportunity. Confirm deletion operation to delete that opportunity.
Click Delete Icon (image 3 of 19)What this shows Click on the Delete icon on the bottom row to delete the opportunity.What this showsIllustrates the "Click Delete Icon" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Click Delete Icon" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Click on the Delete icon on the bottom row to delete the opportunity. Confirm deletion operation to delete that opportunity. Immediately after, the guide continues: Go to Opportunities. Select multiple opportunities using the checkboxes. Click Delete from the bulk actions bar. Type DELETE to confirm the action. The deletion will be processed asynchronously.Image 3 of 19How to confirmClick on the Delete icon on the bottom row to delete the opportunity. Confirm deletion operation to delete that opportunity.Next stepGo to Opportunities. Select multiple opportunities using the checkboxes. Click Delete from the bulk actions bar. Type DELETE to confirm the action. The deletion will be processed asynchronously.
Option 2: Bulk Delete Opportunities
Go to Opportunities.
Select multiple opportunities using the checkboxes.
Step 2 of 5: Select multiple opportunities using the checkboxesWhat this shows Step 2 of 5: Select multiple opportunities using the checkboxes.What this showsShows what to choose for step 2 of 5 in the "Option 2: Bulk Delete Opportunities" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot accompanies step 2 of 5 in the "Option 2: Bulk Delete Opportunities" section of "Deleting and Restoring Opportunities & Pipelines". At this point in the walkthrough you select multiple opportunities using the checkboxes. The next step is to click Delete from the bulk actions bar.Step 2 of 5Image 4 of 19What to chooseSelect multiple opportunities using the checkboxes.
Buttons and menus referencedOpportunitiesDeleteDELETEBulk Actions
Next stepClick Delete from the bulk actions bar.All 5 steps in this procedure
Go to Opportunities.
Select multiple opportunities using the checkboxes. this image
Click Delete from the bulk actions bar.
Type DELETE to confirm the action.
The deletion will be processed asynchronously.
Click Delete from the bulk actions bar.
Type DELETE to confirm the action.
Step 4 of 5: Type DELETE to confirm the actionWhat this shows Step 4 of 5: Type DELETE to confirm the action.What this showsShows what to fill in for step 4 of 5 in the "Option 2: Bulk Delete Opportunities" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot accompanies step 4 of 5 in the "Option 2: Bulk Delete Opportunities" section of "Deleting and Restoring Opportunities & Pipelines". At this point in the walkthrough you type DELETE to confirm the action. For context, this section explains: Go to Opportunities. Select multiple opportunities using the checkboxes. Click Delete from the bulk actions bar. Type DELETE to confirm the action. The deletion will be processed asynchronously. The next step is to the deletion will be processed asynchronously.Step 4 of 5Image 5 of 19What to fill inType DELETE to confirm the action.
Buttons and menus referencedDELETEOpportunitiesDeleteBulk Actions
Next stepThe deletion will be processed asynchronously.All 5 steps in this procedure
Go to Opportunities.
Select multiple opportunities using the checkboxes.
Click Delete from the bulk actions bar.
Type DELETE to confirm the action. this image
The deletion will be processed asynchronously.
The deletion will be processed asynchronously.
You’ll see a success message with a link to track progress on the Bulk Actions page.
Option 2: Bulk Delete Opportunities (image 6 of 19)What this shows You’ll see a success message with a link to track progress on the Bulk Actions page.What this showsIllustrates the "Option 2: Bulk Delete Opportunities" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Option 2: Bulk Delete Opportunities" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: You’ll see a success message with a link to track progress on the Bulk Actions page. Immediately after, the guide continues: Go to Bulk Actions from the Opportunities section. Locate the delete action you want to reverse. Click the ellipsis (⋮) and select Restore. Confirm the restore action.Image 6 of 19What this coversYou’ll see a success message with a link to track progress on the Bulk Actions page.
Buttons and menus referencedOpportunitiesDeleteDELETEBulk Actions
Next stepGo to Bulk Actions from the Opportunities section. Locate the delete action you want to reverse. Click the ellipsis (⋮) and select Restore. Confirm the restore action.All 5 steps in this procedure
Go to Opportunities.
Select multiple opportunities using the checkboxes.
Click Delete from the bulk actions bar.
Type DELETE to confirm the action.
The deletion will be processed asynchronously.
Step-by-Step Guide: Restoring Opportunities
Restore via Bulk Actions (Recommended)
Go to Bulk Actions from the Opportunities section.
Step 1 of 4: Go to Bulk Actions from the Opportunities sectionWhat this shows Step 1 of 4: Go to Bulk Actions from the Opportunities section.What this showsShows where to go for step 1 of 4 in the "Restore via Bulk Actions (Recommended)" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot accompanies step 1 of 4 in the "Restore via Bulk Actions (Recommended)" section of "Deleting and Restoring Opportunities & Pipelines". At this point in the walkthrough you go to Bulk Actions from the Opportunities section. The next step is to locate the delete action you want to reverse.Step 1 of 4Image 7 of 19Where to goGo to Bulk Actions from the Opportunities section.
Buttons and menus referencedBulk Actionsellipsis (⋮)Restoredeleted contacts cannot be restored
Next stepLocate the delete action you want to reverse.All 4 steps in this procedure
Go to Bulk Actions from the Opportunities section. this image
Locate the delete action you want to reverse.
Click the ellipsis (⋮) and select Restore.
Confirm the restore action.
Locate the delete action you want to reverse.
Click the ellipsis (⋮) and select Restore.
Step 3 of 4: Click the ellipsis (⋮) and select RestoreWhat this shows Step 3 of 4: Click the ellipsis (⋮) and select Restore.What this showsShows what to choose for step 3 of 4 in the "Restore via Bulk Actions (Recommended)" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot accompanies step 3 of 4 in the "Restore via Bulk Actions (Recommended)" section of "Deleting and Restoring Opportunities & Pipelines". At this point in the walkthrough you click the ellipsis (⋮) and select Restore. The next step is to confirm the restore action.Step 3 of 4Image 8 of 19What to chooseClick the ellipsis (⋮) and select Restore.
Buttons and menus referencedellipsis (⋮)RestoreBulk Actionsdeleted contacts cannot be restored
Next stepConfirm the restore action.All 4 steps in this procedure
Go to Bulk Actions from the Opportunities section.
Locate the delete action you want to reverse.
Click the ellipsis (⋮) and select Restore. this image
Confirm the restore action.
Confirm the restore action.
Step 4 of 4: Confirm the restore actionWhat this shows Step 4 of 4: Confirm the restore action.What this showsShows how to confirm for step 4 of 4 in the "Restore via Bulk Actions (Recommended)" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot accompanies step 4 of 4 in the "Restore via Bulk Actions (Recommended)" section of "Deleting and Restoring Opportunities & Pipelines". At this point in the walkthrough you confirm the restore action. For context, this section explains: Go to Bulk Actions from the Opportunities section. Locate the delete action you want to reverse. Click the ellipsis (⋮) and select Restore. Confirm the restore action.Step 4 of 4Image 9 of 19How to confirmConfirm the restore action.
Buttons and menus referencedBulk Actionsellipsis (⋮)Restoredeleted contacts cannot be restored
All 4 steps in this procedure
Go to Bulk Actions from the Opportunities section.
Locate the delete action you want to reverse.
Click the ellipsis (⋮) and select Restore.
Confirm the restore action. this image
⚠️ Opportunities linked to deleted contacts cannot be restored.
Restore via Audit Logs (Alternate)
Navigate to Settings
To begin the restoration process, go to the bottom-left of your sidebar and click on Settings. This is where you’ll access the Audit Logs to recover deleted opportunities.
Navigate to Settings (image 10 of 19)What this shows To begin the restoration process, go to the bottom-left of your sidebar and click on Settings.What this showsIllustrates the "Navigate to Settings" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Navigate to Settings" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: To begin the restoration process, go to the bottom-left of your sidebar and click on Settings. This is where you’ll access the Audit Logs to recover deleted opportunities. Immediately after, the guide continues: Inside the Settings menu, scroll down and click on Audit Logs. This area shows a complete history of all user actions, including deletions, updates, and creations.Image 10 of 19Where to goTo begin the restoration process, go to the bottom-left of your sidebar and click on Settings. This is where you’ll access the Audit Logs to recover deleted opportunities.
Buttons and menus referencedSettings
Next stepInside the Settings menu, scroll down and click on Audit Logs. This area shows a complete history of all user actions, including deletions, updates, and creations.
Open Audit Logs
Inside the Settings menu, scroll down and click on Audit Logs. This area shows a complete history of all user actions, including deletions, updates, and creations.
Open Audit Logs (image 11 of 19)What this shows Inside the Settings menu, scroll down and click on Audit Logs.What this showsIllustrates the "Open Audit Logs" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Open Audit Logs" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Inside the Settings menu, scroll down and click on Audit Logs. This area shows a complete history of all user actions, including deletions, updates, and creations. Immediately after, the guide continues: Set the Action filter to “Deleted” and the Module filter to “Opportunity” to narrow down the log view. This will show all opportunities deleted in the last 60 days, along with who deleted them and when.Image 11 of 19What to clickInside the Settings menu, scroll down and click on Audit Logs. This area shows a complete history of all user actions, including deletions, updates, and creations.
Buttons and menus referencedAudit Logs
Next stepSet the Action filter to “Deleted” and the Module filter to “Opportunity” to narrow down the log view. This will show all opportunities deleted in the last 60 days, along with who deleted them and when.
Apply Opportunity Filters
Set the Action filter to “Deleted” and the Module filter to “Opportunity” to narrow down the log view. This will show all opportunities deleted in the last 60 days, along with who deleted them and when.
Apply Opportunity Filters (image 12 of 19)What this shows Set the Action filter to “Deleted” and the Module filter to “Opportunity” to narrow down the log view.What this showsIllustrates the "Apply Opportunity Filters" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Apply Opportunity Filters" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Set the Action filter to “Deleted” and the Module filter to “Opportunity” to narrow down the log view. This will show all opportunities deleted in the last 60 days, along with who deleted them and when. Immediately after, the guide continues: Find the deleted opportunity you want to recover and click the ellipsis (three dots) on the right. Select Restore from the dropdown to reinstate it to its original pipeline and stage.Image 12 of 19What this coversSet the Action filter to “Deleted” and the Module filter to “Opportunity” to narrow down the log view. This will show all opportunities deleted in the last 60 days, along with who deleted them and when.
Buttons and menus referencedActionModule
Next stepFind the deleted opportunity you want to recover and click the ellipsis (three dots) on the right. Select Restore from the dropdown to reinstate it to its original pipeline and stage.
Restore the Opportunity
Find the deleted opportunity you want to recover and click the ellipsis (three dots) on the right. Select Restore from the dropdown to reinstate it to its original pipeline and stage.
Restore the Opportunity (image 13 of 19)What this shows Find the deleted opportunity you want to recover and click the ellipsis (three dots) on the right.What this showsIllustrates the "Restore the Opportunity" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Restore the Opportunity" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Find the deleted opportunity you want to recover and click the ellipsis (three dots) on the right. Select Restore from the dropdown to reinstate it to its original pipeline and stage. Immediately after, the guide continues: As an alternative to Audit Logs, click the three-dot menu at the top-right of the Opportunities page. Select Restore Opportunities from the dropdown to access recently deleted items for quick recovery.Image 13 of 19What to chooseFind the deleted opportunity you want to recover and click the ellipsis (three dots) on the right. Select Restore from the dropdown to reinstate it to its original pipeline and stage.
Buttons and menus referencedRestore
Next stepAs an alternative to Audit Logs, click the three-dot menu at the top-right of the Opportunities page. Select Restore Opportunities from the dropdown to access recently deleted items for quick recovery.
Alternate Option to Restore
As an alternative to Audit Logs, click the three-dot menu at the top-right of the Opportunities page. Select Restore Opportunities from the dropdown to access recently deleted items for quick recovery.
Alternate Option to Restore (image 14 of 19)What this shows As an alternative to Audit Logs, click the three-dot menu at the top-right of the Opportunities page.What this showsIllustrates the "Alternate Option to Restore" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Alternate Option to Restore" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: As an alternative to Audit Logs, click the three-dot menu at the top-right of the Opportunities page. Select Restore Opportunities from the dropdown to access recently deleted items for quick recovery. Immediately after, the guide continues: From the left-hand sidebar, go to Opportunities, then click the Pipelines tab at the top. This will display a list of all pipelines currently available in your account.Image 14 of 19What to chooseAs an alternative to Audit Logs, click the three-dot menu at the top-right of the Opportunities page. Select Restore Opportunities from the dropdown to access recently deleted items for quick recovery.
Buttons and menus referencedthree-dot menuRestore Opportunities
Next stepFrom the left-hand sidebar, go to Opportunities, then click the Pipelines tab at the top. This will display a list of all pipelines currently available in your account.
Step-by-Step Guide: Deleting Pipelines
Only agency admins and account admins have permissions to delete and restore pipelines.
Access the Pipelines Tab
From the left-hand sidebar, go to Opportunities, then click the Pipelines tab at the top. This will display a list of all pipelines currently available in your account.
Access the Pipelines Tab (image 15 of 19)What this shows From the left-hand sidebar, go to Opportunities, then click the Pipelines tab at the top.What this showsIllustrates the "Access the Pipelines Tab" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Access the Pipelines Tab" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: From the left-hand sidebar, go to Opportunities, then click the Pipelines tab at the top. This will display a list of all pipelines currently available in your account. Immediately after, the guide continues: Click the trash icon next to the pipeline you want to remove. A confirmation prompt will appear—once confirmed, the pipeline and all associated stages and opportunities will be permanently deleted.Image 15 of 19Where to goFrom the left-hand sidebar, go to Opportunities, then click the Pipelines tab at the top. This will display a list of all pipelines currently available in your account.
Buttons and menus referencedOpportunitiesPipelines
Next stepClick the trash icon next to the pipeline you want to remove. A confirmation prompt will appear—once confirmed, the pipeline and all associated stages and opportunities will be permanently deleted.
Delete the Pipeline
Click the trash icon next to the pipeline you want to remove. A confirmation prompt will appear—once confirmed, the pipeline and all associated stages and opportunities will be permanently deleted.
Delete the Pipeline (image 16 of 19)What this shows Click the trash icon next to the pipeline you want to remove.What this showsIllustrates the "Delete the Pipeline" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Delete the Pipeline" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Click the trash icon next to the pipeline you want to remove. A confirmation prompt will appear—once confirmed, the pipeline and all associated stages and opportunities will be permanently deleted. Immediately after, the guide continues: To restore a deleted pipeline, begin by navigating to the Settings section from the left-hand sidebar. This will give you access to the Audit Logs, where deleted items can be recovered.Image 16 of 19What to clickClick the trash icon next to the pipeline you want to remove. A confirmation prompt will appear—once confirmed, the pipeline and all associated stages and opportunities will be permanently deleted.
Buttons and menus referencedtrash icon
Next stepTo restore a deleted pipeline, begin by navigating to the Settings section from the left-hand sidebar. This will give you access to the Audit Logs, where deleted items can be recovered.
Step-by-Step Guide: Restoring Pipelines
Go to Settings for Recovery
To restore a deleted pipeline, begin by navigating to the Settings section from the left-hand sidebar. This will give you access to the Audit Logs, where deleted items can be recovered.
Go to Settings for Recovery (image 17 of 19)What this shows To restore a deleted pipeline, begin by navigating to the Settings section from the left-hand sidebar.What this showsIllustrates the "Go to Settings for Recovery" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Go to Settings for Recovery" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: To restore a deleted pipeline, begin by navigating to the Settings section from the left-hand sidebar. This will give you access to the Audit Logs, where deleted items can be recovered. Immediately after, the guide continues: From the Settings panel, click on Audit Logs to view all recorded user activity. This log is where you’ll find entries for deleted pipelines and access the option to restore them.Image 17 of 19Where to goTo restore a deleted pipeline, begin by navigating to the Settings section from the left-hand sidebar. This will give you access to the Audit Logs, where deleted items can be recovered.
Buttons and menus referencedSettings
Next stepFrom the Settings panel, click on Audit Logs to view all recorded user activity. This log is where you’ll find entries for deleted pipelines and access the option to restore them.
Open the Audit Logs
From the Settings panel, click on Audit Logs to view all recorded user activity. This log is where you’ll find entries for deleted pipelines and access the option to restore them.
Open the Audit Logs (image 18 of 19)What this shows From the Settings panel, click on Audit Logs to view all recorded user activity.What this showsIllustrates the "Open the Audit Logs" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Open the Audit Logs" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: From the Settings panel, click on Audit Logs to view all recorded user activity. This log is where you’ll find entries for deleted pipelines and access the option to restore them. Immediately after, the guide continues: Locate the deleted pipeline in the Audit Logs, then click the ellipsis (three dots) on the right side of the entry. Choose Restore to bring the pipeline, its stages, and all opportunities back into your account.Image 18 of 19What to clickFrom the Settings panel, click on Audit Logs to view all recorded user activity. This log is where you’ll find entries for deleted pipelines and access the option to restore them.
Buttons and menus referencedAudit Logs
Next stepLocate the deleted pipeline in the Audit Logs, then click the ellipsis (three dots) on the right side of the entry. Choose Restore to bring the pipeline, its stages, and all opportunities back into your account.
Restore the Deleted Pipeline
Locate the deleted pipeline in the Audit Logs, then click the ellipsis (three dots) on the right side of the entry. Choose Restore to bring the pipeline, its stages, and all opportunities back into your account.
Restore the Deleted Pipeline (image 19 of 19)What this shows Locate the deleted pipeline in the Audit Logs, then click the ellipsis (three dots) on the right side of the entry.What this showsIllustrates the "Restore the Deleted Pipeline" section of "Deleting and Restoring Opportunities & Pipelines".This screenshot appears in the "Restore the Deleted Pipeline" section of "Deleting and Restoring Opportunities & Pipelines". The text alongside this image reads: Locate the deleted pipeline in the Audit Logs, then click the ellipsis (three dots) on the right side of the entry. Choose Restore to bring the pipeline, its stages, and all opportunities back into your account. Immediately after, the guide continues: Q: How long are deleted pipelines and opportunities recoverable?Image 19 of 19What to chooseLocate the deleted pipeline in the Audit Logs, then click the ellipsis (three dots) on the right side of the entry. Choose Restore to bring the pipeline, its stages, and all opportunities back into your account.
Buttons and menus referencedellipsis (three dots)Restore
Next stepQ: How long are deleted pipelines and opportunities recoverable?
Frequently Asked Questions
Q: How long are deleted pipelines and opportunities recoverable?
Up to 60 days from the time of deletion.
Q: Can I restore just one opportunity from a deleted pipeline?
No. You must restore the entire pipeline, which will also recover its associated opportunities and stages.
Q: Who can restore pipelines or opportunities?
Only agency admins or account admins have permission to perform these actions.
Q: What happens if I permanently delete a pipeline after 60 days?
After 60 days, the data is no longer recoverable from the system.
Q: Is there a log of who deleted or restored a pipeline or opportunity?
Yes, the Audit Logs track all user actions, including who performed each delete or restore operation.