The mobile app conversations tab supports communication with customers on custom channels that can be integrated from the App Marketplace. Y ou can have…
2 min read341 words10 explained imagesUpdated Fri, 15 Nov, 2024 at 2:22 PM
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The mobile app conversations tab supports communication with customers on custom channels that can be integrated from the App Marketplace. You can have conversations with your leads and customers across any channel that they prefer by using your mobile app, resulting in faster reply times and more deals closed!
Remember to install your custom conversation provider from the App Marketplace and verify it's active in Settings > Conversation Providers.
When we refer to "custom conversation providers", we are referring to additional SMS and Email providers accessible from the App Marketplace in your Agency Account. These are different from "native conversation providers" that are natively supported in GHL Customer Care (ex: WhatsApp is natively supported, you don't have to get it through the Marketplace).
If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/
How To Install A Custom Conversation Provider
Navigate to Agency Account > App Marketplace
How To Install A Custom Conversation Provider (image 1 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 1 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Under App Marketplace > Categories scroll until you find Email and click it to filter
How To Install A Custom Conversation Provider (image 2 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 2 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Or scroll until you find SMS and click to filter
How To Install A Custom Conversation Provider (image 3 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 3 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Click on your preferred custom conversation provider and click Install
How To Install A Custom Conversation Provider (image 4 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 4 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Select one or more subaccounts you want to install the app into and click Continue
How To Install A Custom Conversation Provider (image 5 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 5 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Review the app details and click Allow & Install
How To Install A Custom Conversation Provider (image 6 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 6 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
As required, follow specific instructions from the custom conversation provider to integrate (ex: get your API key for their service).
How To Install A Custom Conversation Provider (image 7 of 10)What this shows If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/What this showsIllustrates the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "How To Install A Custom Conversation Provider" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: If you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/. Immediately after, the guide continues: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing….Image 7 of 10What this coversIf you want to develop apps for the GHL Customer Care App Marketplace start here https://marketplace.https://ghlcustomercare.com/Next stepYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Where To Find Custom Conversations
You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
Review your installed custom conversation providers by navigating to Subaccount > Settings > Conversation Providers
Where To Find Custom Conversations (image 8 of 10)What this shows You'll find custom conversation providers in the Conversations tab of the mobile app.What this showsIllustrates the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.Image 8 of 10What this coversYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
In your mobile app navigate to Conversations > New to see your options. Custom conversation providers will appear here. Select one to start a new conversation.
Where To Find Custom Conversations (image 9 of 10)What this shows You'll find custom conversation providers in the Conversations tab of the mobile app.What this showsIllustrates the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.Image 9 of 10What this coversYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
In the mobile app you can also find all your conversation options, including custom conversation providers, inside of a conversation. Just select a new conversation mode to switch.
Where To Find Custom Conversations (image 10 of 10)What this shows You'll find custom conversation providers in the Conversations tab of the mobile app.What this showsIllustrates the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App".This screenshot appears in the "Where To Find Custom Conversations" section of "Custom Conversation Providers in Mobile App". The text alongside this image reads: You'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.Image 10 of 10What this coversYou'll find custom conversation providers in the Conversations tab of the mobile app. You can start a new conversation on any channel, including custom providers, or you can switch to a different channel manually inside an existing conversation.
