# Kajabi Importer: Easily Move Courses to GHL Customer Care > Import Kajabi courses into GHL Customer Care with ease. Learn how to move lessons, videos, and content while avoiding common migration issues. - Source: https://docs.ghlcustomercare.com/docs/memberships-and-communities/membership-courses-sites/kajabi-importer-easily-move-courses-to-ghl-customer-care - Section: Memberships & Communities / Membership/Courses Sites - Reading time: 3 min - Images: 6, each explained below --- The Kajabi Importer allows for simple migration of courses from Kajabi to Courses within GHL Customer Care. This guide provides step-by-step instructions to ensure a smooth transition of your valuable content to the GHL Customer Care platform. --- **TABLE OF CONTENTS** - [How to access the importer](#how-to-access-the-importer) - [Best Practices:](#best-practices) - [Steps to import course](#steps-to-import-course) - [Step 1: Create a Learner profile](#step-1-create-a-learner-profile) - [Step 2: Importing process](#step-2-importing-process) - [Step 3: Successful importation](#step-3-successful-importation)  - [FAQs](#faqs) - [More Tutorials from the Community](#more-tutorials-from-the-community) --- ## How to access the importer - Go to Memberships > Courses > Products > Create Product > Import ![Step 1 of 1: Go to Memberships > Courses > Products > Create Product > Import](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155018566510/original/7L5pOJJFPEj--CNMLxp5vb7m1UFL8dq69w.png) **Step 1 of 1: Go to Memberships > Courses > Products > Create Product > Import** This screenshot accompanies step 1 of 1 in the "How to access the importer" section of "Kajabi Importer: Easily Move Courses to GHL Customer Care". At this point in the walkthrough you go to Memberships > Courses > Products > Create Product > Import. The navigation path used here is Memberships > Courses > Products > Create Product > Import. - Path: Memberships > Courses > Products > Create Product > Import - Where to go: Go to Memberships > Courses > Products > Create Product > Import ## **Best Practices:** - To optimize your experience, it's recommended to refrain from using custom CSS.  - Create a backup of your themes. This precautionary step allows you to revert to your original settings if needed. - Initiate the migration during off-hours to minimize any potential impact on your learners while using the course. --- ### **Import reliability improvements for large Kajabi courses** Recent improvements make Kajabi course imports more complete and more reliable, especially for larger course structures. 1. The importer now detects and follows **Show More** buttons during scraping. 2. Hidden lessons inside categories and subcategories are now captured through recursive extraction. 3. Large import payloads are handled more reliably to reduce incomplete imports for larger Kajabi courses. **What this means for you:** If your Kajabi course includes nested sections or hidden lesson lists, GHL Customer Care now captures more of that structure during import. **Important** The importer still only brings in **published lessons**. Assignments, quizzes, and assessments are still not included. --- ## **Steps to import course** Follow these steps to import your courses: ### **Step 1: Create a Learner profile** - Create a learner profile on the platform you are importing from - Ensure you are creating a new contact within the platform you are importing from  - Once created, go back to the Course Importer screen and enter the email and password you used to create the account in the previous step. - Add the learner domain in the domain field (the domain where you enter learner login credentials). - Click the "Import" button ### **Step 2: Importing process** - Once the import process has started, it will log you in via learner credentials and start importing the courses. - While progress will be shown, make sure to click the "Refresh" button to get an accurate status. - To cancel the importing process, click the "Cancel" button. - Tabs can be switched while importing, but do not close the tab or window. - All videos, images and text content will be migrated for courses (and lessons). Note: The import will only bring in lessons that have been published. Additionally, the assignments, quizzes, and assessments will not be included in the import process. **The preferred themes for the Library and Product sections are Encore Site and Premier Product, respectively.** ![Step 2: Importing process (image 2 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155018576455/original/XHhcFVIItYARCTc-UDpFDOh0UROw5vCO_w.png) **Step 2: Importing process (image 2 of 6)** This screenshot appears in the "Step 2: Importing process" section of "Kajabi Importer: Easily Move Courses to GHL Customer Care". The text alongside this image reads: Note: The import will only bring in lessons that have been published. Additionally, the assignments, quizzes, and assessments will not be included in the import process. The preferred themes for the Library and Product sections are Encore Site and Premier Product, respectively. Immediately after, the guide continues: Once the courses are successfully imported, they will appear under the Products section. Last updated will appear under the Import section, stating when the last process took place. - What this covers: Note: The import will only bring in lessons that have been published. Additionally, the assignments, quizzes, and assessments will not be included in the import process. The preferred themes for the Library and Product sections are Encore Site and Premier Product, respectively. - Next: Once the courses are successfully imported, they will appear under the Products section. Last updated will appear under the Import section, stating when the last process took place. Full procedure: 1. Once the import process has started, it will log you in via learner credentials and start importing the courses. 2. While progress will be shown, make sure to click the "Refresh" button to get an accurate status. 3. To cancel the importing process, click the "Cancel" button. 4. Tabs can be switched while importing, but do not close the tab or window. 5. All videos, images and text content will be migrated for courses (and lessons). ![Step 2: Importing process (image 3 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155018706431/original/JNc0WS2Q0tUkK-7EdJaUh4-6W7J5KlJfeQ.png) **Step 2: Importing process (image 3 of 6)** This screenshot appears in the "Step 2: Importing process" section of "Kajabi Importer: Easily Move Courses to GHL Customer Care". The text alongside this image reads: Note: The import will only bring in lessons that have been published. Additionally, the assignments, quizzes, and assessments will not be included in the import process. The preferred themes for the Library and Product sections are Encore Site and Premier Product, respectively. Immediately after, the guide continues: Once the courses are successfully imported, they will appear under the Products section. Last updated will appear under the Import section, stating when the last process took place. - What this covers: Note: The import will only bring in lessons that have been published. Additionally, the assignments, quizzes, and assessments will not be included in the import process. The preferred themes for the Library and Product sections are Encore Site and Premier Product, respectively. - Next: Once the courses are successfully imported, they will appear under the Products section. Last updated will appear under the Import section, stating when the last process took place. Full procedure: 1. Once the import process has started, it will log you in via learner credentials and start importing the courses. 2. While progress will be shown, make sure to click the "Refresh" button to get an accurate status. 3. To cancel the importing process, click the "Cancel" button. 4. Tabs can be switched while importing, but do not close the tab or window. 5. All videos, images and text content will be migrated for courses (and lessons). ### **Step 3: Successful importation**  - Once the courses are successfully imported, they will appear under the **Products** section. - Last updated will appear under the Import section, stating when the last process took place. ![Step 3: Successful importation (image 4 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155018711027/original/TCxIDrKeqSoQa12lFgzZ89ENi0v1c1Wn6g.png) **Step 3: Successful importation (image 4 of 6)** This screenshot appears in the "Step 3: Successful importation" section of "Kajabi Importer: Easily Move Courses to GHL Customer Care". The text alongside this image reads: Once the courses are successfully imported, they will appear under the Products section. Last updated will appear under the Import section, stating when the last process took place. Immediately after, the guide continues: What causes an authentication error? Authentication errors appear when the added domain or credentials are incorrect. To resolve this, carefully verify the credentials again and ensure they are correct before initiating the import process. - What this covers: Once the courses are successfully imported, they will appear under the Products section. Last updated will appear under the Import section, stating when the last process took place. - Controls: Products - Next: What causes an authentication error? Authentication errors appear when the added domain or credentials are incorrect. To resolve this, carefully verify the credentials again and ensure they are correct before initiating the import process. Full procedure: 1. Once the courses are successfully imported, they will appear under the Products section. 2. Last updated will appear under the Import section, stating when the last process took place. --- ## **FAQs** **What causes an authentication error?** Authentication errors appear when the added domain or credentials are incorrect. To resolve this, carefully verify the credentials again and ensure they are correct before initiating the import process. ![FAQs (image 5 of 6)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155018712061/original/WEbwNZ5MJkgmm0i-E97SCQT9PmY3nt--VA.png) **FAQs (image 5 of 6)** This screenshot appears in the "FAQs" section of "Kajabi Importer: Easily Move Courses to GHL Customer Care". The text alongside this image reads: What causes an authentication error? Authentication errors appear when the added domain or credentials are incorrect. To resolve this, carefully verify the credentials again and ensure they are correct before initiating the import process. Immediately after, the guide continues: What causes a "course import failed" error? - What this covers: What causes an authentication error? Authentication errors appear when the added domain or credentials are incorrect. To resolve this, carefully verify the credentials again and ensure they are correct before initiating the import process. - Controls: Show More - Next: What causes a "course import failed" error? Full procedure: 1. Incorrect Theme: Ensure that the selected theme is correct. 2. Credential Verification: Double-check the accuracy of the provided credentials. 3. Valid Domain: Confirm that the provided domain is compatible with the "/login" path. For example, "domainName/login" should lead to the login page. 4. Retry Option: If the import fails, users can click on "retry" to resume the process from where it left off. 5. Cancellation Clarification: If a user cancels the import, it will be considered as canceled by the user, and any new imports will start from the beginning. **What causes a "course import failed" error****? ** Possible reasons for import failure: - **Incorrect Theme:** Ensure that the selected theme is correct. - **Credential Verification:** Double-check the accuracy of the provided credentials. - **Valid Domain:** Confirm that the provided domain is compatible with the "/login" path. For example, "domainName/login" should lead to the login page. - **Retry Option:** If the import fails, users can click on "retry" to resume the process from where it left off. - **Cancellation Clarification:** If a user cancels the import, it will be considered as canceled by the user, and any new imports will start from the beginning. ![Step 5 of 5: Cancellation Clarification: If a user cancels the import, it will be…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155018713073/original/iVaDB5sVbG5cL-_KmY_RU0khfosqugu7bA.png) **Step 5 of 5: Cancellation Clarification: If a user cancels the import, it will be…** This screenshot accompanies step 5 of 5 in the "FAQs" section of "Kajabi Importer: Easily Move Courses to GHL Customer Care". At this point in the walkthrough you cancellation Clarification: If a user cancels the import, it will be considered as canceled by the user, and any new imports will start from the beginning. - What this covers: Cancellation Clarification: If a user cancels the import, it will be considered as canceled by the user, and any new imports will start from the beginning. - Controls: Show More Full procedure: 1. Incorrect Theme: Ensure that the selected theme is correct. 2. Credential Verification: Double-check the accuracy of the provided credentials. 3. Valid Domain: Confirm that the provided domain is compatible with the "/login" path. For example, "domainName/login" should lead to the login page. 4. Retry Option: If the import fails, users can click on "retry" to resume the process from where it left off. 5. Cancellation Clarification: If a user cancels the import, it will be considered as canceled by the user, and any new imports will start from the beginning. <- this image **Why are more lessons showing up in newer Kajabi imports?** GHL Customer Care now detects expanded content more reliably during Kajabi imports. This includes lessons hidden behind **Show More** buttons and nested category structures. If an older import missed lessons, retrying the import may pull in more published content. --- ### **More Tutorials from the Community** [https://youtu.be/z\_jLYKtJkV0](https://youtu.be/z_jLYKtJkV0) [https://youtu.be/m-FgdpNew8E](https://youtu.be/m-FgdpNew8E) [https://youtu.be/2\_l5k3jg5Rg?si=JfrYJqigCA-pKlkR](https://youtu.be/2_l5k3jg5Rg?si=JfrYJqigCA-pKlkR)  [https://www.youtube.com/watch?v=Ohz0vg3X4V0](https://www.youtube.com/watch?v=Ohz0vg3X4V0) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com