# Communities - How to Manage Members Inside Groups > Confidently manage GHL Customer Care Community Groups. Learn roles, invites, approvals, privacy, automation, and reporting to onboard, organize and protect members. - Source: https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/communities-how-to-manage-members-inside-groups - Section: Memberships & Communities / Communities - Reading time: 4 min - Images: 9, each explained below - Modified on Thu, 12 Mar at 5:10 AM --- Efficient member management keeps your Community organized, safe, and engaging. This guide covers roles and permissions, inviting and approving members, and privacy so you can scale confidently while maintaining control. Learn best practices and avoid common pitfalls with clear, step‑by‑step instructions. --- **TABLE OF CONTENTS** - [What is Managing Members Inside Groups](#what-is-managing-members-inside-groups)[](#key-benefits-of-managing-members-inside-groups) - [Key Benefits of Managing Members Inside Groups](#key-benefits-of-managing-members-inside-groups)[](#understanding-member-roles-and-permissions) - [Understanding Member Roles & Permissions](#understanding-member-roles-and-permissions)[](#how-to-invite-members-to-the-group) - [How to Invite Members to the Group](#how-to-invite-members-to-the-group)[](#privacy-and-join-flow-public-vs-private) - [Privacy & Join Flow (Public vs Private)](#privacy-and-join-flow-public-vs-private)[](#how-to-modify-member-roles) - [How to Modify Member Roles](#how-to-modify-member-roles)[](#how-to-remove-or-ban-members) - [How to Remove or Ban Members](#how-to-remove-or-ban-members)[](#frequently-asked-questions) - [Frequently Asked Questions](#frequently-asked-questions)[](#related-articles) - [Related Articles](#related-articles) --- # **What is Managing Members Inside Groups** Groups foster interactive discussions, connect individuals with shared interests, and serve as knowledge-sharing hubs. Managing members inside Groups refers to the ongoing workflows admins use to add, approve, organize, and remove people from a Group in GHL Customer Care Communities. Understanding roles, privacy, and access controls ensures the right people can join and participate while admins maintain safety, compliance, and a great member experience. --- ## **Key Benefits of Managing Members Inside Groups** - **Clarity of control:** Assign roles and permissions so owners/admins moderate effectively. - **Faster onboarding:** Invite by link or email to reduce friction and increase conversions. - **Stronger safety:** Use private Groups and approvals to keep discussions high‑quality. - **Time savings via automation:** Grant or revoke access automatically based on actions (e.g., purchases, refunds, cancellations). - **Better targeting:** Filter contacts by Group for messaging, analytics, and follow‑ups. - **Revenue alignment:** Combine Paid Groups with access rules to reduce churn and protect premium content. --- ## **Understanding Member Roles & Permissions** Roles determine who can manage people and content. Picking the right role up front prevents rework and protects your community’s health. **Note:** A group can only be **Deactivated** and **cannot be Deleted**. **Default roles and typical abilities** A well-structured community group has a hierarchy of roles, each with distinct responsibilities and capabilities.  - **Owner:** Full control, including deactivating the Group, editing settings, and assigning any role. - **Admin:** Manage members and content; invite, approve, remove, and adjust roles. - **Channel Manager (specific channel):** Moderate channel and members for a specific channel. - **Contributors:** Participate in discussions based on Group privacy and channel access. | Role | Create Posts | Moderate Posts | Manage Members | Delete Group | | --- | --- | --- | --- | --- | | Owner | ✔️ | ✔️ | ✔️ | ✔️ | | Admin | ✔️ | ✔️ | ✔️ | ❌ | | Channel Manager (specific channel) | ✔️ | ✔️ | ✔️ | ❌ | | Contributor | ✔️ | ❌ | ❌ | ❌ | **Here's a breakdown of the table:** **Create Posts:** This is the ability to create and publish new posts in the group. All roles except for 'Owner' and 'Admin' may or may not have this ability, depending on the settings established by the 'Owner.' **Moderate Posts:** This is the ability to moderate, or delete posts made by other group members. This ability is typically reserved for 'Owners,' 'Admins" **Manage Members:** This includes adding new members, changing members' roles, and removing members from the group. Typically, this ability is reserved for 'Owners' and 'Admins.' **Deactivate Group:**This is the ability to pause/deactivate the group entirely. This ability is typically reserved only for the 'Owner' to prevent accidental or unauthorized deactivation of the group. --- ## **How to Invite Members to the Group** Choose the invite method that best fits your needs. ### **Invite via Link** 1. Go to **Memberships** > **Communities** \> **Groups.** 2. **Login** to your group. ![Step 2 of 4: Login to your group](https://jumpshare.com/share/oWksATMpugNObgsbTAyg+/GIF+Recording+2025-12-19+at+5.14.14+PM.gif) **Step 2 of 4: Login to your group** This animation accompanies step 2 of 4 in the "Invite via Link" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you login to your group. For context, this section explains: Go to Memberships > Communities > Groups. Login to your group. Click on Invite Members. Copy the Invite Link and send via email, SMS, WhatsApp, etc. The navigation path used here is Memberships > Communities > Groups. The next step is to click on Invite Members. - Path: Memberships > Communities > Groups - What this covers: Login to your group. - Controls: Login, Memberships, Communities, Groups., Invite Members, Copy the Invite Link - Next: Click on Invite Members. Full procedure: 1. Go to Memberships > Communities > Groups. 2. Login to your group. <- this image 3. Click on Invite Members. 4. Copy the Invite Link and send via email, SMS, WhatsApp, etc. 3. Click on **Invite Members**. ![Step 3 of 4: Click on Invite Members](https://jumpshare.com/share/dHWA0uD4sNAUI2k0V18N+/Screen+Shot+2025-12-19+at+5.17.24+PM.png) **Step 3 of 4: Click on Invite Members** This screenshot accompanies step 3 of 4 in the "Invite via Link" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you click on Invite Members. For context, this section explains: Go to Memberships > Communities > Groups. Login to your group. Click on Invite Members. Copy the Invite Link and send via email, SMS, WhatsApp, etc. The navigation path used here is Memberships > Communities > Groups. The next step is to copy the Invite Link and send via email, SMS, WhatsApp, etc. - Path: Memberships > Communities > Groups - What to click: Click on Invite Members. - Controls: Invite Members, Memberships, Communities, Groups., Login, Copy the Invite Link - Next: Copy the Invite Link and send via email, SMS, WhatsApp, etc. Full procedure: 1. Go to Memberships > Communities > Groups. 2. Login to your group. 3. Click on Invite Members. <- this image 4. Copy the Invite Link and send via email, SMS, WhatsApp, etc. 4. **Copy the Invite Link** and send via email, SMS, WhatsApp, etc. ![Step 4 of 4: Copy the Invite Link and send via email, SMS, WhatsApp, etc](https://jumpshare.com/share/gOYZ28ELEtuSU7uHAaKt+/Screen+Shot+2025-12-19+at+5.19.04+PM.png) **Step 4 of 4: Copy the Invite Link and send via email, SMS, WhatsApp, etc** This screenshot accompanies step 4 of 4 in the "Invite via Link" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you copy the Invite Link and send via email, SMS, WhatsApp, etc. The navigation path used here is Memberships > Communities > Groups. - Path: Memberships > Communities > Groups - What to copy: Copy the Invite Link and send via email, SMS, WhatsApp, etc. - Controls: Copy the Invite Link, Memberships, Communities, Groups., Login, Invite Members Full procedure: 1. Go to Memberships > Communities > Groups. 2. Login to your group. 3. Click on Invite Members. 4. Copy the Invite Link and send via email, SMS, WhatsApp, etc. <- this image ### **Invite via Email** 1. Go to **Memberships** > **Communities** \> **Groups.** 2. **Login** to your group. ![Step 2 of 6: Login to your group](https://jumpshare.com/share/oWksATMpugNObgsbTAyg+/GIF+Recording+2025-12-19+at+5.14.14+PM.gif) **Step 2 of 6: Login to your group** This animation accompanies step 2 of 6 in the "Invite via Email" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you login to your group. For context, this section explains: Go to Memberships > Communities > Groups. Login to your group. Click on Invite Members. Under Email Invite, enter name and email id of the recipient. Turn Administrative Privileges ON / OFF. Click on Send Invite, recipients receive an email with the join action. The navigation path used here is Memberships > Communities > Groups. The next step is to click on Invite Members. - Path: Memberships > Communities > Groups - What this covers: Login to your group. - Controls: Login, Memberships, Communities, Groups., Invite Members, Email Invite, Administrative, Privileges, ON, OFF, Send Invite - Next: Click on Invite Members. Full procedure: 1. Go to Memberships > Communities > Groups. 2. Login to your group. <- this image 3. Click on Invite Members. 4. Under Email Invite, enter name and email id of the recipient. 5. Turn Administrative Privileges ON / OFF. 6. Click on Send Invite, recipients receive an email with the join action. 3. Click on **Invite Members**. ![Step 3 of 6: Click on Invite Members](https://jumpshare.com/share/dHWA0uD4sNAUI2k0V18N+/Screen+Shot+2025-12-19+at+5.17.24+PM.png) **Step 3 of 6: Click on Invite Members** This screenshot accompanies step 3 of 6 in the "Invite via Email" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you click on Invite Members. For context, this section explains: Go to Memberships > Communities > Groups. Login to your group. Click on Invite Members. Under Email Invite, enter name and email id of the recipient. Turn Administrative Privileges ON / OFF. Click on Send Invite, recipients receive an email with the join action. The navigation path used here is Memberships > Communities > Groups. The next step is to under Email Invite, enter name and email id of the recipient. - Path: Memberships > Communities > Groups - What to click: Click on Invite Members. - Controls: Invite Members, Memberships, Communities, Groups., Login, Email Invite, Administrative, Privileges, ON, OFF, Send Invite - Next: Under Email Invite, enter name and email id of the recipient. Full procedure: 1. Go to Memberships > Communities > Groups. 2. Login to your group. 3. Click on Invite Members. <- this image 4. Under Email Invite, enter name and email id of the recipient. 5. Turn Administrative Privileges ON / OFF. 6. Click on Send Invite, recipients receive an email with the join action. 4. Under **Email Invite**, enter name and email id of the recipient. 5. Turn **Administrative** **Privileges** **ON**/**OFF**. 6. Click on **Send Invite**, recipients receive an email with the join action. ![Step 6 of 6: Click on Send Invite, recipients receive an email with the join action](https://jumpshare.com/share/4P79IYkBlKbwkjmH4I7W+/Screen+Shot+2025-12-19+at+5.37.49+PM.png) **Step 6 of 6: Click on Send Invite, recipients receive an email with the join action** This screenshot accompanies step 6 of 6 in the "Invite via Email" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you click on Send Invite, recipients receive an email with the join action. The navigation path used here is Memberships > Communities > Groups. - Path: Memberships > Communities > Groups - What to click: Click on Send Invite, recipients receive an email with the join action. - Controls: Send Invite, Memberships, Communities, Groups., Login, Invite Members, Email Invite, Administrative, Privileges, ON, OFF Full procedure: 1. Go to Memberships > Communities > Groups. 2. Login to your group. 3. Click on Invite Members. 4. Under Email Invite, enter name and email id of the recipient. 5. Turn Administrative Privileges ON / OFF. 6. Click on Send Invite, recipients receive an email with the join action. <- this image --- ## **Privacy & Join Flow (Public vs Private)** Privacy settings control who can discover and join your Group and whether manual approval is required. Choose the mode that balances growth and safety for your audience. - **Public Groups:** Anyone can see the group posts and other members of the group. Anyone can join immediately, no manual approval required. - **Private Groups:** Only members can see the group posts and other members of the group. All join attempts require manual review **even when the person uses an invite link**. Approve or decline via **Members → Requested → ⋯ (Three Dots) → Request → Approve** or **Decline**. ![Step 2 of 2: Private Groups: Only members can see the group posts and other members…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155061005649/original/c0pcZmG8EM4SLmrLPjAHoHiFf08WCofhOg.png) **Step 2 of 2: Private Groups: Only members can see the group posts and other members…** This screenshot accompanies step 2 of 2 in the "Privacy & Join Flow (Public vs Private)" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you private Groups: Only members can see the group posts and other members of the group. All join attempts require manual review even when the person uses an invite link. Approve or decline via Members → Requested → ⋯ (Three Dots) → Request → Approve or Decline. - What this covers: Private Groups: Only members can see the group posts and other members of the group. All join attempts require manual review even when the person uses an invite link. Approve or decline via Members → Requested → ⋯ (Three Dots) → Request → Approve or Decline. - Controls: even when the person uses an invite link, Decline Full procedure: 1. Public Groups: Anyone can see the group posts and other members of the group. Anyone can join immediately, no manual approval required. 2. Private Groups: Only members can see the group posts and other members of the group. All join attempts require manual review even when the person uses an invite link. Approve or decline via Members → Requested → ⋯ (Three Dots) → Request → Approve or Decline. <- this image --- ## **How to Modify Member Roles** As members contribute or take on responsibilities, adjust roles to reflect trust and duties. 1. Go to **Members > Contributors >** locate the member **\>**  click **… (three dots)**. 2. Select _Admin,_ or _Contributor_ (available options depend on your group configuration and your own permissions). ![Step 2 of 2: Select Admin, or Contributor (available options depend on your group…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155061008125/original/LpOTHmBNVtyDkdylsGKNEJEYRwkiVb1xMA.png) **Step 2 of 2: Select Admin, or Contributor (available options depend on your group…** This screenshot accompanies step 2 of 2 in the "How to Modify Member Roles" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you select Admin, or Contributor (available options depend on your group configuration and your own permissions). The navigation path used here is Members > Contributors. - Path: Members > Contributors - What to choose: Select Admin, or Contributor (available options depend on your group configuration and your own permissions). - Controls: Members > Contributors >, >, … (three dots) Full procedure: 1. Go to Members > Contributors > locate the member > click … (three dots). 2. Select Admin, or Contributor (available options depend on your group configuration and your own permissions). <- this image --- ## **How to Remove or Ban Members** Banning a member permanently prevents them from rejoining the group. Removing a member only takes them out of the group for now — they can request to join again in the future. - **To remove/ban:** go to **Members** > locate member > **… (three dots)** > click on **Ban** or **Remove from Group**. ![Step 1 of 1: To remove/ban: go to Members > locate member > … (three dots) > click…](https://jumpshare.com/share/flevGp36nXneQ8F9J8yp+/Screen+Shot+2025-12-19+at+6.17.07+PM.png) **Step 1 of 1: To remove/ban: go to Members > locate member > … (three dots) > click…** This screenshot accompanies step 1 of 1 in the "How to Remove or Ban Members" section of "Communities - How to Manage Members Inside Groups". At this point in the walkthrough you to remove/ban: go to Members > locate member > … (three dots) > click on Ban or Remove from Group. - What to click: To remove/ban: go to Members > locate member > … (three dots) > click on Ban or Remove from Group. - Controls: Members, … (three dots), Ban, Remove from Group --- ## **Frequently Asked Questions** **Q: I have a large list of potential members. Is there a way to invite them all at once?** You can invite multiple members at once by sending out a mass email or SMS campaign with the group URL included. This makes it easy for them to access and join the community. **Q: Can members invite others to the group, or is this feature exclusive to admins and owners?** Go to group **Settings** > turn the **Allow members to invite new members** option ON/OFF. Hides the invite button for members when turned off. Members can only invite others if this is enabled. **Q: I sent an invitation, but the member hasn't joined yet. Can I resend the invitation?** Absolutely. It's possible the invitation was missed, or they haven't had a chance to join yet. Simply resend the group URL or joining email again. --- ### **Related Articles** - [How to Make Groups Private in Communities](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/how-to-make-groups-private-in-communities)  - [How to Setup, Customize, and Manage Your Communities](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/how-to-setup-customize-and-manage-your-communities) - [Paid Groups](https://docs.ghlcustomercare.com/docs/memberships-and-communities/communities/paid-groups)  - [Skool to GHL Customer Care (Migration Guide)](https://docs.ghlcustomercare.com/docs/customer-support/software-migration-guides/skool-to-ghl-customer-care-migration-guide) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com