Fix: Need to use Custom RSS Item element in the email builder, and instead of using… - Source: https://docs.ghlcustomercare.com/docs/marketing/rss-guide/rss-email-body-showing-html-tags - Section: Marketing / RSS Guide - Reading time: 1 min - Images: 3, each explained below --- **Issue:** RSS Email body shows html tags like this
**Fix:** Need to use Custom RSS Item element in the email builder, and instead of using {{rss\_item.content}} use {{{rss\_item.content}}} ## HTML Based RSS Feed The values returned by the RSS-based custom variable `{{rss_item.title}}` are HTML-escaped. For example, if the expression contains `&`, then the returned HTML-escaped output is generated as `&` or if your RSS Feed has HTML-based text instead of plain text then it will be rendered as plain text. If you don't want it to escape a value, use the "triple-stash", `{{{`: Eg: if your RSS feed source is something like this [  **HTML Based RSS Feed (image 1 of 3)** This screenshot appears in the "HTML Based RSS Feed" section of "RSS Email Body showing HTML tags?". The text alongside this image reads: Eg: if your RSS feed source is something like this. Immediately after, the guide continues: without "triple-stash" it will render like this. - What this covers: Eg: if your RSS feed source is something like this - Next: without "triple-stash" it will render like this ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48155855360/original/uPxMn189zEmr7WCh_6qYv6DAQ_WrxdccDA.png?1636131880) without "triple-stash" it will render like this  **HTML Based RSS Feed (image 2 of 3)** This screenshot appears in the "HTML Based RSS Feed" section of "RSS Email Body showing HTML tags?". The text alongside this image reads: without "triple-stash" it will render like this. Immediately after, the guide continues: once you will use "triple-stash" {{{rss_item.content}}} it will render like this. - What this covers: without "triple-stash" it will render like this - Next: once you will use "triple-stash" {{{rss_item.content}}} it will render like this once you will use "triple-stash" `{{{rss_item.content}}}` it will render like this  **HTML Based RSS Feed (image 3 of 3)** This screenshot appears in the "HTML Based RSS Feed" section of "RSS Email Body showing HTML tags?". The text alongside this image reads: once you will use "triple-stash" {{{rss_item.content}}} it will render like this. - What this covers: once you will use "triple-stash" {{{rss_item.content}}} it will render like this --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com