# Check-in Experience for In Person Events

> Check-in allows event organizers to mark attendees as arrived at their venue using the mobile app. It works for in-person events only—both ticketed and…

- Source: https://docs.ghlcustomercare.com/docs/marketing/events/check-in-experience-for-in-person-events
- Section: Marketing / Events
- Reading time: 1 min
- Images: 9, each explained below
- Modified on Mon, 27 Jul at 12:35 PM

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Check-in allows event organizers to mark attendees as arrived at their venue using the mobile app. It works for **in-person**events only—both ticketed and RSVP'd. For online events, you can view the attendee list, but check-in is not available.

There are two ways to check in an attendee: scanning their QR code or doing it manually.

1.  ## QR Code Check-in
    

Every attendee who purchases a ticket or registers via RSVP receives a ticket with a QR code. To check them in, open the mobile app and scan the QR code when they arrive.

-   Go to the Apps Section in Mobile > Select the Events App.
    
    
![Step 1 of 4: Go to the Apps Section in Mobile > Select the Events App](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075254696/original/NH0e4fjzzRVW6s13FPBXt25617VfpVbThQ.png)

**Step 1 of 4: Go to the Apps Section in Mobile > Select the Events App**

This screenshot accompanies step 1 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you go to the Apps Section in Mobile > Select the Events App. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. The next step is to select the Event you want to check in the attendees for.

- Path: Mobile > Select
- Where to go: Go to the Apps Section in Mobile > Select the Events App.
- Fields: QR Code Check-in, Manual Check-in
- Controls: in-person, Scan to check in, Check in
- Next: Select the Event you want to check in the attendees for

Full procedure:

1. Go to the Apps Section in Mobile > Select the Events App.  <- this image
2. Select the Event you want to check in the attendees for
3. Click on the " Scan to check in " to check in the attendees.
4. QR Code is scanned and attendee is checked in.

    
-   Select the Event you want to check in the attendees for
    
    
![Step 2 of 4: Select the Event you want to check in the attendees for](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075254787/original/qRkJlIw0gpSFmnDlPM3MzpcpdOsy6tQzoA.png)

**Step 2 of 4: Select the Event you want to check in the attendees for**

This screenshot accompanies step 2 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you select the Event you want to check in the attendees for. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. The next step is to click on the " Scan to check in " to check in the attendees.

- Path: Mobile > Select
- What to choose: Select the Event you want to check in the attendees for
- Fields: QR Code Check-in, Manual Check-in
- Controls: in-person, Scan to check in, Check in
- Next: Click on the " Scan to check in " to check in the attendees.

Full procedure:

1. Go to the Apps Section in Mobile > Select the Events App.
2. Select the Event you want to check in the attendees for  <- this image
3. Click on the " Scan to check in " to check in the attendees.
4. QR Code is scanned and attendee is checked in.

    
-   Click on the "**Scan to check in**" to check in the attendees.
    
    
![Step 3 of 4: Click on the " Scan to check in " to check in the attendees](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075254821/original/df4CMcEtraajPmwO2HtSi1lUjdHQtJugUg.png)

**Step 3 of 4: Click on the " Scan to check in " to check in the attendees**

This screenshot accompanies step 3 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you click on the " Scan to check in " to check in the attendees. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. The next step is to QR Code is scanned and attendee is checked in.

- Path: Mobile > Select
- What to click: Click on the " Scan to check in " to check in the attendees.
- Fields: QR Code Check-in, Manual Check-in
- Controls: Scan to check in, in-person, Check in
- Next: QR Code is scanned and attendee is checked in.

Full procedure:

1. Go to the Apps Section in Mobile > Select the Events App.
2. Select the Event you want to check in the attendees for
3. Click on the " Scan to check in " to check in the attendees.  <- this image
4. QR Code is scanned and attendee is checked in.

    
-   QR Code is scanned and attendee is checked in.
    
    
![Step 4 of 4: QR Code is scanned and attendee is checked in](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075254832/original/STzqJLhamhkr3rMMrN6pDjKGVbJFBLqUYA.png)

**Step 4 of 4: QR Code is scanned and attendee is checked in**

This screenshot accompanies step 4 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you QR Code is scanned and attendee is checked in. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below.

- Path: Mobile > Select
- What this covers: QR Code is scanned and attendee is checked in.
- Fields: QR Code Check-in, Manual Check-in
- Controls: in-person, Scan to check in, Check in

Full procedure:

1. Go to the Apps Section in Mobile > Select the Events App.
2. Select the Event you want to check in the attendees for
3. Click on the " Scan to check in " to check in the attendees.
4. QR Code is scanned and attendee is checked in.  <- this image

    

2.  ## Manual Check-in
    

If QR scanning isn't working, or the attendee has lost their ticket, you can check them in manually. Verify their identity, then:

-   Go to the Attendees tab and tap on the Attendee.  
    
    
![Step 1 of 3: Go to the Attendees tab and tap on the Attendee](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075252560/original/ZCiDAFA-5yw-HWz0UK7zcnPX1gKdfQN9iA.png)

**Step 1 of 3: Go to the Attendees tab and tap on the Attendee**

This screenshot accompanies step 1 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you go to the Attendees tab and tap on the Attendee. This part of the guide covers 2 fields, listed below. The next step is to check in the attendee by clicking on the " Check in " button.
- Where to go: Go to the Attendees tab and tap on the Attendee.
- Fields: QR Code Check-in, Manual Check-in
- Controls: in-person, Scan to check in, Check in
- Next: Check in the attendee by clicking on the " Check in " button.

Full procedure:

1. Go to the Attendees tab and tap on the Attendee.  <- this image
2. Check in the attendee by clicking on the " Check in " button.
3. From the same view, you can also see the attendee's form submission details.

    
-   Check in the attendee by clicking on the "**Check in**" button.
    
    
![Step 2 of 3: Check in the attendee by clicking on the " Check in " button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075254851/original/Ttx21KeXcME1uVfOa6Q9Jac_aOBP-5yKPQ.png)

**Step 2 of 3: Check in the attendee by clicking on the " Check in " button**

This screenshot accompanies step 2 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you check in the attendee by clicking on the " Check in " button. This part of the guide covers 2 fields, listed below. The next step is to from the same view, you can also see the attendee's form submission details.
- What this covers: Check in the attendee by clicking on the " Check in " button.
- Fields: QR Code Check-in, Manual Check-in
- Controls: Check in, in-person, Scan to check in
- Next: From the same view, you can also see the attendee's form submission details.

Full procedure:

1. Go to the Attendees tab and tap on the Attendee.
2. Check in the attendee by clicking on the " Check in " button.  <- this image
3. From the same view, you can also see the attendee's form submission details.

    
      
    
-   From the same view, you can also see the attendee's form submission details.  
    
    
![Step 3 of 3: From the same view, you can also see the attendee's form submission…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075252832/original/mOHp9r_La-90izXL5-uKDisgL8rsU3EK3w.png)

**Step 3 of 3: From the same view, you can also see the attendee's form submission…**

This screenshot accompanies step 3 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you from the same view, you can also see the attendee's form submission details. This part of the guide covers 2 fields, listed below.
- What this covers: From the same view, you can also see the attendee's form submission details.
- Fields: QR Code Check-in, Manual Check-in
- Controls: in-person, Scan to check in, Check in

Full procedure:

1. Go to the Attendees tab and tap on the Attendee.
2. Check in the attendee by clicking on the " Check in " button.
3. From the same view, you can also see the attendee's form submission details.  <- this image

    

## FAQs

1.  What happens if I scan the same ticket twice? The app will show that the attendee has already been checked in
    
    
![Step 1 of 1: What happens if I scan the same ticket twice? The app will show that…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075254644/original/MuaNmprv9rrlAsnjf5nYhsL0uqAqFQ2aCw.png)

**Step 1 of 1: What happens if I scan the same ticket twice? The app will show that…**

This screenshot accompanies step 1 of 1 in the "FAQs" section of "Check-in Experience for In Person Events". At this point in the walkthrough you what happens if I scan the same ticket twice? The app will show that the attendee has already been checked in.
- What this covers: What happens if I scan the same ticket twice? The app will show that the attendee has already been checked in

    

2.  What happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid.
    
    
![Step 1 of 1: What happens if I scan a ticket meant for a different event? The app…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075252900/original/E97yXDy6ewP7FXTFDLJLWMtJYQBr70rILg.png)

**Step 1 of 1: What happens if I scan a ticket meant for a different event? The app…**

This screenshot accompanies step 1 of 1 in the "FAQs" section of "Check-in Experience for In Person Events". At this point in the walkthrough you what happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid.
- What this covers: What happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid.

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