# Resend Campaign Visibility & Control

> This article explains how to automate and manage resend campaigns in GHL Customer Care, enabling you to pre-configure resends for unopened emails, track…

- Source: https://docs.ghlcustomercare.com/docs/marketing/campaign-settings-functionalities/resend-campaign-visibility-control
- Section: Marketing / Campaign Settings/Functionalities
- Reading time: 2 min
- Images: 1, each explained below

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This article explains how to automate and manage resend campaigns in GHL Customer Care, enabling you to pre-configure resends for unopened emails, track them easily, and edit or cancel them before they go out. Improve your email engagement with smarter campaign strategies.

**TABLE OF CONTENTS**

-   [What is Resend Campaign Visibility & Control?](#what-is-resend-campaign-visibility-and-control)
-   [Key Benefits of Resend Campaign Visibility & Control](#key-benefits-of-resend-campaign-visibility-and-control)
-   [How to Set Up and Use Resend Campaigns](#how-to-set-up-and-use-resend-campaigns)
-   [Resend Support for Batch & RSS Campaigns](#resend-support-for-batch-and-rss-campaigns)
-   [Frequently Asked Questions](#frequently-asked-questions)
-   [Next Steps](#next-steps)

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# **What is Resend Campaign Visibility & Control?**

This feature improves how you manage resending emails to contacts who didn’t open the original email. You can now pre-configure resend settings during campaign creation and monitor or update them right from the campaign list.

## **Key Benefits of Resend Campaign Visibility & Control**

Easily boost your email campaign performance while saving time with flexible and proactive resend options.

-   Pre-plan resend strategies during campaign creation.
    
-   Increase email open rates with automated follow-ups.
    
-   Easily spot rescheduled campaigns using the “Waiting” label.
    
-   Quickly modify resend timing or cancel if needed.
    
-   Works with batch emails and RSS campaigns.
    
-   Reduces manual follow-up effort for marketing teams.
    

## **How to Set Up and Use Resend Campaigns**

Quickly activate and manage resends during campaign creation to re-engage contacts who missed your message the first time.

**Steps:**

1.  **Create or Open a Campaign** – Go to your Email Campaigns dashboard and choose to create a new campaign.
    
2.  **Click “Send” or “Schedule”** – Set up the message as you normally would.
    
3.  **Enable Resend Settings** – Toggle the option and choose:
    
    -   Duration before resend (e.g., 2 days).
        
    -   New subject line for the resend.
        
4.  **Send the Campaign** – The resend is now automatically scheduled.
    
5.  **Track Status** – The resend appears as **“Waiting”** in the campaign list.
    
    _Screenshot: “Waiting” label in campaign view._
    
6.  **Modify or Cancel If Needed** – Use the three-dot menu to:
    
    -   Edit resend duration.
        
    -   Cancel the scheduled resend.
        
        
![Step 2 of 2: Cancel the scheduled resend](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155048637831/original/2PrEScP0_XTWLK-S0eE-KpEIYV5b_R-Nkw.png)

**Step 2 of 2: Cancel the scheduled resend**

This screenshot accompanies step 2 of 2 in the "How to Set Up and Use Resend Campaigns" section of "Resend Campaign Visibility & Control". At this point in the walkthrough you cancel the scheduled resend. For context, this section explains: Quickly activate and manage resends during campaign creation to re-engage contacts who missed your message the first time. This part of the guide covers 2 fields, listed below.
- What this covers: Cancel the scheduled resend.
- Fields: Enable Resend Settings – Toggle the option and choose:, Modify or Cancel If Needed – Use the three-dot menu to:
- Controls: Create or Open a Campaign, Click “Send” or “Schedule”, Enable Resend Settings, Send the Campaign, Track Status, “Waiting”, Modify or Cancel If Needed

Full procedure:

1. Edit resend duration.
2. Cancel the scheduled resend.  <- this image

        

## **Resend Support for Batch & RSS Campaigns**

You can now use resend features with both batch and RSS-based email campaigns.

This extends the reach of your recurring or scheduled content by ensuring missed emails get a second chance to engage your audience.

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## **Frequently Asked Questions**

**Q: Can I change the subject line for the resend?**

Yes! You can set a custom subject line during resend configuration.

**Q: Where do I see if a resend is pending?**

Campaigns with a scheduled resend will display “Waiting” in the status column.

**Q: What happens if I cancel the original email?**

If the original email is canceled, the resend will also not be sent.

**Q: Can I resend to people who clicked but didn’t convert?**

This feature only targets unopened emails. For click-based follow-ups, use automation workflows.

### **Next Steps**

-   Explore analytics to evaluate resend performance.
    
-   Integrate resend strategies into your standard campaign planning.
    
-   Test subject line variations for resends to improve open rates.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com