# Automatic Review Request When Invoice Paid in Quickbooks > The Quickbooks integration comes with a built-in automation to send a Review Request whenever a contact's first invoice is paid in full (balance drops to… - Source: https://docs.ghlcustomercare.com/docs/integrations/quickbooks/automatic-review-request-when-invoice-paid-in-quickbooks - Section: Integrations / QuickBooks - Reading time: 2 min - Images: 3, each explained below - Modified on Mon, 18 Nov, 2024 at 10:08 AM --- The Quickbooks integration comes with a built-in automation to [send a Review Request](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-send-review-requests) whenever a contact's first invoice is paid in full (balance drops to $0). This is independent of manual and workflow actions to send a Review Request. This can be left enabled, or it can be disabled.  [Click here to learn more about the Quickbooks Integration. ](https://docs.ghlcustomercare.com/docs/payments/invoices-and-estimates/setting-up-quickbooks-integration) The Quickbooks Automatic Review Request is built into the integration, it does not use the GHL Customer Care Workflow triggers/actions. The Workflow trigger for Invoice Paid does not respond to invoices paid in Quickbooks, only to invoices paid in GHL Customer Care. --- **TABLE OF CONTENTS** - [](#what-is-the-quickbooks-automatic-review-request)[What is the Quickbooks Automatic Review Request?](#what-is-the-quickbooks-automatic-review-request)  - [](#why-does-the-quickbooks-integration-have-an-automatic-review-request)[Why does the Quickbooks integration have an automatic Review Request?](#why-does-the-quickbooks-integration-have-an-automatic-review-request)  - [How can I turn on off / disable the Quickbooks automatic Review Request?](#how-can-i-turn-off-disable-the-quickbooks-automatic-review-request)  --- # **What is the Quickbooks Automatic Review Request?** A Review Request is a GHL Customer Care feature that sends a prebuilt message (email or SMS) to a contact asking them to review the service provider. The Quickbooks integration is a feature that connects Quickbooks to GHL Customer Care so that certain information can be passed back and forth. The Quickbooks integration has a built-in automation that will send a Review Request to a contact the first time they pay an invoice down to $0. You can c[ustomize the Review Request message here.](https://docs.ghlcustomercare.com/docs/reputation-management-and-reviews/review-requests/how-to-customize-the-review-request-messages-sms-email) --- ## **Why does the Quickbooks integration have an automatic Review Request?** Every small business should be asking for reviews and most of them aren't asking often enough. An excellent time to ask for a review is right after the first transaction has closed. This can be automated by connecting to Quickbooks to get a message when the first invoice is paid down to $0. --- ## **How can I turn off / disable the Quickbooks automatic Review Request?** For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts". You can turn it back on / reenable later. ![How can I turn off / disable the Quickbooks automatic Review Request? (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036265161/original/OJFXdakaL0LHzIpcnHVcfh4BCptkWLXy2w.png) **How can I turn off / disable the Quickbooks automatic Review Request? (image 1 of 3)** This screenshot appears in the "How can I turn off / disable the Quickbooks automatic Review Request?" section of "Automatic Review Request When Invoice Paid in Quickbooks". The text alongside this image reads: For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts"…. The navigation path used here is Subaccount > Settings > Integrations > Quickbook Integration. - Path: Subaccount > Settings > Integrations > Quickbook Integration - What this covers: For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts". You can turn it back on / reenable later. ![How can I turn off / disable the Quickbooks automatic Review Request? (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036264859/original/SnPYiMVeGdk-sv8u-NZFxPbtQ3nl9NY9SA.png) **How can I turn off / disable the Quickbooks automatic Review Request? (image 2 of 3)** This screenshot appears in the "How can I turn off / disable the Quickbooks automatic Review Request?" section of "Automatic Review Request When Invoice Paid in Quickbooks". The text alongside this image reads: For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts"…. The navigation path used here is Subaccount > Settings > Integrations > Quickbook Integration. - Path: Subaccount > Settings > Integrations > Quickbook Integration - What this covers: For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts". You can turn it back on / reenable later. ![How can I turn off / disable the Quickbooks automatic Review Request? (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155036264864/original/PGJ75VCaBw4SDEhTjeZNA027jL-1d9tfpQ.png) **How can I turn off / disable the Quickbooks automatic Review Request? (image 3 of 3)** This screenshot appears in the "How can I turn off / disable the Quickbooks automatic Review Request?" section of "Automatic Review Request When Invoice Paid in Quickbooks". The text alongside this image reads: For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts"…. The navigation path used here is Subaccount > Settings > Integrations > Quickbook Integration. - Path: Subaccount > Settings > Integrations > Quickbook Integration - What this covers: For a period of time there was no way to disable this automatic Review Request. In Oct 2024 a new feature was released that allows toggling this feature on / off. You can control this in Subaccount > Settings > Integrations > Quickbook Integration > deselect "Send Review Requests for contacts". You can turn it back on / reenable later. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com