# Communication and Social channel connection with GBP > You can now attach messaging (WhatsApp, Text/SMS) and social channels (Facebook, Instagram, LinkedIn, YouTube, TikTok, X, Pinterest) to your Google… - Source: https://docs.ghlcustomercare.com/docs/integrations/google-integrations/communication-and-social-channel-connection-with-gbp - Section: Integrations / Google Integrations - Reading time: 2 min - Images: 7, each explained below - Modified on Mon, 25 May at 7:04 AM --- You can now attach messaging (WhatsApp, Text/SMS) and social channels (Facebook, Instagram, LinkedIn, YouTube, TikTok, X, Pinterest) to your Google Business Profile pages—giving customers more familiar ways to reach you and creating additional paths for engagement and lead capture. > ✅ **Important:** The **Conversations module only supports messaging** for channels **integrated through CRM**. **TABLE OF CONTENTS** - How to connect social channels with GBP? - Supported URL formats for social channels: - How will these channels be displayed? - Text/Whatsapp message option is not visible on GBP results ## How to connect social channels with GBP? Step 1: From sub-account dashboard page, click on settings and go to integrations. Step 2: Connect GBP account & go to page selection modal. **Tip:** In the page selection modal, use the search dropdown to filter GBP locations by Page Name, Store Code, Postal Code, or Locality. > If no locations appear, connect a Google account that has access to the correct GBP locations. [ ![How to connect social channels with GBP? (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383236/original/4L9ue63Zn9HnKI7KSqhWpYJlGXeAw2vZcA.png) **How to connect social channels with GBP? (image 1 of 7)** This screenshot appears in the "How to connect social channels with GBP?" section of "Communication and Social channel connection with GBP". The text alongside this image reads: Step 1: From sub-account dashboard page, click on settings and go to integrations. Step 2: Connect GBP account & go to page selection modal. Tip: In the page selection modal, use the search dropdown to filter GBP locations by Page Name, Store Code, Postal Code, or Locality. > If no locations…. Immediately after, the guide continues: Step 3: Click on whatsapp & message tabs to connect messaging channels or click on connect channels. - What to choose: Step 1: From sub-account dashboard page, click on settings and go to integrations. Step 2: Connect GBP account & go to page selection modal. Tip: In the page selection modal, use the search dropdown to filter GBP locations by Page Name, Store Code, Postal Code, or Locality. > If no locations appear, connect a Google account that has access to the correct GBP locations. - Next: Step 3: Click on whatsapp & message tabs to connect messaging channels or click on connect channels. ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050129431/original/LUP0sRL2-E3CmPS-Uqbv8cJlun0MiKPj5Q.png?1753074330) Step 3: Click on whatsapp & message tabs to connect messaging channels or click on connect channels.  [ ![How to connect social channels with GBP? (image 2 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383239/original/Jd0KMiOkCTB_M89gqxDPHwg0ljpfVsQGEw.png) **How to connect social channels with GBP? (image 2 of 7)** This screenshot appears in the "How to connect social channels with GBP?" section of "Communication and Social channel connection with GBP". The text alongside this image reads: Step 3: Click on whatsapp & message tabs to connect messaging channels or click on connect channels. Immediately after, the guide continues: Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. - What to click: Step 3: Click on whatsapp & message tabs to connect messaging channels or click on connect channels. - Next: Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050129495/original/YsK2Uq_wKJZOANXWPYHqg4p8bZj7gqwqAQ.png?1753074411) Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. [ ![How to connect social channels with GBP? (image 3 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383232/original/KsPdRMPxfRzLuY2pllo9ShUNrdkvwlnlQw.png) **How to connect social channels with GBP? (image 3 of 7)** This screenshot appears in the "How to connect social channels with GBP?" section of "Communication and Social channel connection with GBP". The text alongside this image reads: Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. Immediately after, the guide continues: Social media links in Google Business Profile should respect the below formats. - What to choose: Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. - Next: Social media links in Google Business Profile should respect the below formats. ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050129936/original/oVSNyVya9QVlTM8qePNYlOa3DLn9qdilHg.png?1753074846) Step 5: Click on connect. [ ![How to connect social channels with GBP? (image 4 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383227/original/t86hqgfm_xj36n3U0xSNxQPK5VddLocC7w.png) **How to connect social channels with GBP? (image 4 of 7)** This screenshot appears in the "How to connect social channels with GBP?" section of "Communication and Social channel connection with GBP". The text alongside this image reads: Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. Immediately after, the guide continues: Social media links in Google Business Profile should respect the below formats. - What to choose: Step 4: User can select CRM linked LC phone number and whatsapp number from dropdown, or add numbers via free text typing. User can also add links to any social channel. - Next: Social media links in Google Business Profile should respect the below formats. ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050129929/original/qz_mUO_Hw9iLiHn1p7xxozJ1AEkJf7EVeg.png?1753074828) ## Supported URL formats for social channels: Social media links in Google Business Profile should respect the below formats.

Social Profile

Format

Facebook

https://www.facebook.com/{username}

Learn more about Facebook URL guidelines.

Instagram

https://www.instagram.com/{username}

Learn more about Instagram URL guidelines.

LinkedIn

https://www.linkedin.com/in/{username}
https://www.linkedin.com/company/{username}

Learn more about LinkedIn URL guidelines.

Pinterest

https://www.pinterest.com/{username}

Learn more about Pinterest URL guidelines.

TikTok

https://www.tiktok.com/{username}

Learn more about TikTok URL guidelines.

X (formerly known as Twitter)

https://www.twitter.com/{username}

Learn more about X URL guidelines.

YouTube

https://www.youtube.com/channel/{username}
https://www.youtube.com/user/{username}
https://www.youtube.com/@{username}

Learn more about YouTube guidelines.

## How will these channels be displayed? At a time only one of the messaging channel will be displayed on GBP results though both can be connected. All the social channels will be displayed on GBP page result under about section.     ✅ **Important:** If both whatsapp and text messages is added, Text message will be displayed on GBP result. [ ![How will these channels be displayed? (image 5 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383240/original/6oekNpOuRAK8GzkcubSRde9SLTYy5CkocA.png) **How will these channels be displayed? (image 5 of 7)** This screenshot appears in the "How will these channels be displayed?" section of "Communication and Social channel connection with GBP". The text alongside this image reads: ✅ Important: If both whatsapp and text messages is added, Text message will be displayed on GBP result. Immediately after, the guide continues: I have added text & whatsapp channel but these are not visible in GBP results. This may primarily be due to Google's validation for each number being added. Please follow below steps. - What this covers: ✅ Important: If both whatsapp and text messages is added, Text message will be displayed on GBP result. - Next: I have added text & whatsapp channel but these are not visible in GBP results. This may primarily be due to Google's validation for each number being added. Please follow below steps: ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155050130973/original/nhAySWwSNMLfmELnplIFW9OQgBy8KV8siQ.png?1753077280) [ ![How will these channels be displayed? (image 6 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383238/original/iCRnAT5ru2teluRPn7ZM6UJ7ugBMHgCjZg.jpeg) **How will these channels be displayed? (image 6 of 7)** This screenshot appears in the "How will these channels be displayed?" section of "Communication and Social channel connection with GBP". The text alongside this image reads: ✅ Important: If both whatsapp and text messages is added, Text message will be displayed on GBP result. Immediately after, the guide continues: I have added text & whatsapp channel but these are not visible in GBP results. This may primarily be due to Google's validation for each number being added. Please follow below steps. - What this covers: ✅ Important: If both whatsapp and text messages is added, Text message will be displayed on GBP result. - Next: I have added text & whatsapp channel but these are not visible in GBP results. This may primarily be due to Google's validation for each number being added. Please follow below steps: ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051426057/original/cbQthivRtibUfh1E1ecktOxhccRJxxKYiw.png?1754995838) ## Text/Whatsapp message option is not visible on GBP results: I have added text & whatsapp channel but these are not visible in GBP results. This may primarily be due to Google's validation for each number being added. Please follow below steps: 1\. Go to GBP page setup by either clicking on Update GBP over page selection module in CRM or by going to edit page on google console. 2\. Check if edit was approved. Approval is handled by Google team with no influence from our side. In case edit is not approved you can raise a ticket to google directly. [ ![Text/Whatsapp message option is not visible on GBP results: (image 7 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058383242/original/NdDtnzhiXrT-qi-5Y7rGsd2V1GruH9iYNg.png) **Text/Whatsapp message option is not visible on GBP results: (image 7 of 7)** This screenshot appears in the "Text/Whatsapp message option is not visible on GBP results:" section of "Communication and Social channel connection with GBP". The text alongside this image reads: 1. Go to GBP page setup by either clicking on Update GBP over page selection module in CRM or by going to edit page on google console. 2. Check if edit was approved. Approval is handled by Google team with no influence from our side. In case edit is not approved you can raise a ticket to google…. - What this covers: 1. Go to GBP page setup by either clicking on Update GBP over page selection module in CRM or by going to edit page on google console. 2. Check if edit was approved. Approval is handled by Google team with no influence from our side. In case edit is not approved you can raise a ticket to google directly. ](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155051425989/original/Tg29cEY35lAz0AiexBLit76LJlyh5lqR_A.png?1754995806) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com