# Getting Started - Setup Email, Phone, and SMS

> Set up Email, Phone, and SMS in GHL Customer Care to manage all communication in one place. Authenticate email, configure calling, and send 1:1 or bulk SMS.

- Source: https://docs.ghlcustomercare.com/docs/getting-started-w-ghl-customer-care/foundational-setup/getting-started-setup-email-phone-and-sms
- Section: Getting Started w/ GHL Customer Care / Foundational Setup
- Reading time: 5 min
- Images: 15, each explained below
- Modified on Mon, 23 Mar at 5:12 AM

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This guide walks you through setting up Email, Phone, and SMS inside GHL Customer Care, so you can manage all communications from one platform. By completing these configurations, you’ll be able to send authenticated emails, make and forward calls, and send both individual and bulk SMS messages — including personalized, large-scale SMS campaigns directly from your Contacts tab.

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**TABLE OF CONTENTS**

-   [Setup Email](#setup-email)
-   [Setup Phone](#setup-phone)
-   [Forward Phone Calls](#forward-phone-calls)
-   [Contact a Contact](#contact-a-contact)
-   [Contact Bulk Contacts](#contact-bulk-contacts)
-   [What is Bulk SMS](#what-is-bulk-sms)
-   [Key Benefits of Sending Bulk SMS](#key-benefits-of-sending-bulk-sms)
-   [How to Send Bulk SMS via Contacts](#how-to-send-bulk-sms-via-contacts)
-   [Frequently Asked Questions](#frequently-asked-questions)
-   [Learn More](#learn-more)

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# **Setup Email**

Setting up a dedicated email domain ensures better inbox placement, higher deliverability, and a stronger sender reputation.

### **Steps**

1.  Navigate to **Settings → Email Services**.  
    
    
![Step 1 of 8: Navigate to Settings → Email Services](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058341148/original/p1uuASqVD_gUorwClGdjJsDbkvOGbDv4Cg.png)

**Step 1 of 8: Navigate to Settings → Email Services**

This screenshot accompanies step 1 of 8 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you navigate to Settings → Email Services. For context, this section explains: Navigate to Settings → Email Services. Click Dedicated Domain and IP. Click Add Domain. Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify. Follow the on-screen DNS record instructions from your registrar. Click Verify Records once the updates are complete. Click the 3-dot…. The next step is to click Dedicated Domain and IP.
- Where to go: Navigate to Settings → Email Services.
- Controls: Settings → Email Services, Dedicated Domain and IP, Add Domain, Add & Verify, Verify Records, 3-dot menu → Set Headers, From Name, From Email, Save
- Next: Click Dedicated Domain and IP.

Full procedure:

1. Navigate to Settings → Email Services.  <- this image
2. Click Dedicated Domain and IP.
3. Click Add Domain.
4. Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify.
5. Follow the on-screen DNS record instructions from your registrar.
6. Click Verify Records once the updates are complete.
7. Click the 3-dot menu → Set Headers.
8. Enter your From Name and From Email, then click Save.

    
2.  Click **Dedicated Domain and IP**.
    
3.  Click **Add Domain**.
    
    
![Step 3 of 8: Click Add Domain](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058341567/original/-4I43XNEJPeJp7W6ONjNQwHUrOWzOxkItA.png)

**Step 3 of 8: Click Add Domain**

This screenshot accompanies step 3 of 8 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you click Add Domain. For context, this section explains: Navigate to Settings → Email Services. Click Dedicated Domain and IP. Click Add Domain. Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify. Follow the on-screen DNS record instructions from your registrar. Click Verify Records once the updates are complete. Click the 3-dot…. The next step is to enter your subdomain (for example, lc.mydomain.com) and click Add & Verify.
- What to click: Click Add Domain.
- Controls: Add Domain, Settings → Email Services, Dedicated Domain and IP, Add & Verify, Verify Records, 3-dot menu → Set Headers, From Name, From Email, Save
- Next: Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify.

Full procedure:

1. Navigate to Settings → Email Services.
2. Click Dedicated Domain and IP.
3. Click Add Domain.  <- this image
4. Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify.
5. Follow the on-screen DNS record instructions from your registrar.
6. Click Verify Records once the updates are complete.
7. Click the 3-dot menu → Set Headers.
8. Enter your From Name and From Email, then click Save.

    
4.  Enter your subdomain (for example, lc.mydomain.com) and click **Add & Verify**.
    
5.  Follow the on-screen DNS record instructions from your registrar.
    
6.  Click **Verify Records** once the updates are complete.
    
7.  Click the **3-dot menu → Set Headers**.
    
    
![Step 7 of 8: Click the 3-dot menu → Set Headers](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058341607/original/EjWmtRa3meoFv9y5e5I1i0Gj2kasFgP_rA.png)

**Step 7 of 8: Click the 3-dot menu → Set Headers**

This screenshot accompanies step 7 of 8 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you click the 3-dot menu → Set Headers. For context, this section explains: Navigate to Settings → Email Services. Click Dedicated Domain and IP. Click Add Domain. Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify. Follow the on-screen DNS record instructions from your registrar. Click Verify Records once the updates are complete. Click the 3-dot…. The next step is to enter your From Name and From Email, then click Save.
- What to click: Click the 3-dot menu → Set Headers.
- Controls: 3-dot menu → Set Headers, Settings → Email Services, Dedicated Domain and IP, Add Domain, Add & Verify, Verify Records, From Name, From Email, Save
- Next: Enter your From Name and From Email, then click Save.

Full procedure:

1. Navigate to Settings → Email Services.
2. Click Dedicated Domain and IP.
3. Click Add Domain.
4. Enter your subdomain (for example, lc.mydomain.com) and click Add & Verify.
5. Follow the on-screen DNS record instructions from your registrar.
6. Click Verify Records once the updates are complete.
7. Click the 3-dot menu → Set Headers.  <- this image
8. Enter your From Name and From Email, then click Save.

    
8.  Enter your **From Name** and **From Email**, then click **Save**.
    

Your email setup is now complete and ready for verified sending.

---

## **Setup Phone**

Adding a phone number allows you to make and receive calls directly from within GHL Customer Care.

### **Steps**

1.  Go to **Settings → Phone System** andClick **Add Number → Add Phone Number**.
    
    
![Step 1 of 4: Go to Settings → Phone System and Click Add Number → Add Phone Number](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155067473684/original/zXamnRL6zAN3RZJqdA2I4K1RQlfUTxvrQQ.png)

**Step 1 of 4: Go to Settings → Phone System and Click Add Number → Add Phone Number**

This screenshot accompanies step 1 of 4 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you go to Settings → Phone System and Click Add Number → Add Phone Number. The next step is to filter numbers by Country or Area Code.
- Where to go: Go to Settings → Phone System and Click Add Number → Add Phone Number.
- Controls: Settings → Phone System, Add Number → Add Phone Number, Country, Area Code, Proceed to Buy, Manage Numbers
- Next: Filter numbers by Country or Area Code.

Full procedure:

1. Go to Settings → Phone System and Click Add Number → Add Phone Number.  <- this image
2. Filter numbers by Country or Area Code.
3. Choose your preferred number.
4. Click Proceed to Buy.

    
2.  Filter numbers by **Country** or **Area Code**.  
      
    
3.  Choose your preferred number.
    
4.  Click **Proceed to Buy**.
    

Your number will appear under **Manage Numbers** once added.

---

## **Forward Phone Calls**

Forwarding ensures incoming calls are automatically redirected to a number of your choice.

### **Steps**

1.  Navigate to **Settings → Phone Numbers**.
    
2.  Click the **3-dot menu → Edit Configuration**.
    
    
![Step 2 of 4: Click the 3-dot menu → Edit Configuration](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058341810/original/SOrLz4UVwEnUwJrWr5PyaRFZxaKiDyGktA.png)

**Step 2 of 4: Click the 3-dot menu → Edit Configuration**

This screenshot accompanies step 2 of 4 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you click the 3-dot menu → Edit Configuration. The next step is to enter the number where calls should be forwarded.
- What to click: Click the 3-dot menu → Edit Configuration.
- Controls: 3-dot menu → Edit Configuration, Settings → Phone Numbers, Save
- Next: Enter the number where calls should be forwarded.

Full procedure:

1. Navigate to Settings → Phone Numbers.
2. Click the 3-dot menu → Edit Configuration.  <- this image
3. Enter the number where calls should be forwarded.
4. Click Save.

    
3.  Enter the number where calls should be forwarded.
    
    
![Step 3 of 4: Enter the number where calls should be forwarded](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058341921/original/DJSa9bnLPYzqTqIT6HAGJTMveo-XgaJhCQ.png)

**Step 3 of 4: Enter the number where calls should be forwarded**

This screenshot accompanies step 3 of 4 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you enter the number where calls should be forwarded. The next step is to click Save.
- What to fill in: Enter the number where calls should be forwarded.
- Controls: Settings → Phone Numbers, 3-dot menu → Edit Configuration, Save
- Next: Click Save.

Full procedure:

1. Navigate to Settings → Phone Numbers.
2. Click the 3-dot menu → Edit Configuration.
3. Enter the number where calls should be forwarded.  <- this image
4. Click Save.

    
4.  Click **Save**.
    

Your call forwarding setup is now active.

---

## **Contact a Contact**

Easily reach individual contacts from their profile using SMS, Email, or Phone.

### **Steps**

1.  Navigate to **Contacts**.
    
2.  Select the contact you wish to reach.
    
3.  Use the message composer tabs to select **SMS**, **Email**, or **Phone**.
    
    **Screenshot:** Contact record view showing **SMS**, **WhatsApp**, and **Email** tabs.
    
    
![Step 3 of 3: Use the message composer tabs to select SMS, Email, or Phone…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342064/original/Vhw3T5Acko0Pm489nCDQ-RswCPY9_TTxew.png)

**Step 3 of 3: Use the message composer tabs to select SMS, Email, or Phone…**

This screenshot accompanies step 3 of 3 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you use the message composer tabs to select SMS, Email, or Phone. Screenshot: Contact record view showing SMS, WhatsApp, and Email tabs.
- What to choose: Use the message composer tabs to select SMS, Email, or Phone. Screenshot: Contact record view showing SMS, WhatsApp, and Email tabs.
- Controls: SMS, Email, Phone, WhatsApp, Contacts

Full procedure:

1. Navigate to Contacts.
2. Select the contact you wish to reach.
3. Use the message composer tabs to select SMS, Email, or Phone. Screenshot: Contact record view showing SMS, WhatsApp, and Email tabs.  <- this image

    

---

## **Contact Bulk Contacts**

Send communications to multiple contacts simultaneously or apply bulk actions such as sending a message or performing list updates.

### **Steps**

1.  Go to **Contacts → Smart Lists**.
    
2.  Apply filters to target your audience.
    
    **Screenshot:** Filters panel showing filter options such as Business Name, Company Name, and Tag.
    
    
![Step 2 of 4: Apply filters to target your audience. Screenshot: Filters panel…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342133/original/FvGqWx-WJtxH6crdO0HJksIJOHxI5ubPSQ.png)

**Step 2 of 4: Apply filters to target your audience. Screenshot: Filters panel…**

This screenshot accompanies step 2 of 4 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you apply filters to target your audience. Screenshot: Filters panel showing filter options such as Business Name, Company Name, and Tag. The next step is to select contacts using the checkboxes on the left.
- What this covers: Apply filters to target your audience. Screenshot: Filters panel showing filter options such as Business Name, Company Name, and Tag.
- Controls: Contacts → Smart Lists, Email, SMS, Bulk SMS, Contacts
- Next: Select contacts using the checkboxes on the left.

Full procedure:

1. Go to Contacts → Smart Lists.
2. Apply filters to target your audience. Screenshot: Filters panel showing filter options such as Business Name, Company Name, and Tag.  <- this image
3. Select contacts using the checkboxes on the left.
4. Use the toolbar at the top to perform bulk actions like sending an Email or SMS. Screenshot: Bulk Actions toolbar displayed above the contacts list.

    
3.  Select contacts using the checkboxes on the left.  
    
4.  Use the toolbar at the top to perform bulk actions like sending an **Email** or **SMS**.
    
    **Screenshot:** Bulk Actions toolbar displayed above the contacts list.
    
    _
    
    
![Step 4 of 4: Use the toolbar at the top to perform bulk actions like sending an…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342260/original/oA3aLJaqmuX_mlhfJgxrX9GJpR4VS-G38g.png)

**Step 4 of 4: Use the toolbar at the top to perform bulk actions like sending an…**

This screenshot accompanies step 4 of 4 in the "Steps" section of "Getting Started - Setup Email, Phone, and SMS". At this point in the walkthrough you use the toolbar at the top to perform bulk actions like sending an Email or SMS. Screenshot: Bulk Actions toolbar displayed above the contacts list.
- What this covers: Use the toolbar at the top to perform bulk actions like sending an Email or SMS. Screenshot: Bulk Actions toolbar displayed above the contacts list.
- Controls: Email, SMS, Contacts → Smart Lists, Bulk SMS, Contacts

Full procedure:

1. Go to Contacts → Smart Lists.
2. Apply filters to target your audience. Screenshot: Filters panel showing filter options such as Business Name, Company Name, and Tag.
3. Select contacts using the checkboxes on the left.
4. Use the toolbar at the top to perform bulk actions like sending an Email or SMS. Screenshot: Bulk Actions toolbar displayed above the contacts list.  <- this image

    
    _

The **Bulk SMS** feature allows you to send personalized text messages to multiple contacts in just a few clicks. From promotions to reminders, you can compose, schedule, and track SMS campaigns at scale—all within the **Contacts** tab.

---

## **What is Bulk SMS**

Bulk SMS lets you send one SMS message to multiple contacts simultaneously. It’s ideal for marketing campaigns, service notifications, or time-sensitive updates. This feature ensures consistent communication with your audience without needing to message each contact individually.

---

## **Key Benefits of Sending Bulk SMS**

Using Bulk SMS helps streamline communication while maintaining personalization and delivery control.

-   **Save time:** Message hundreds or thousands of contacts with one action.
    
-   **Consistent communication:** Ensure all recipients receive the same information.
    
-   **Personalized content:** Use custom fields and templates for tailored messages.
    
-   **Flexible delivery options:** Choose to send instantly, schedule for later, or drip messages in batches.
    
-   **Track results:** Monitor delivery and performance through the Bulk Actions dashboard.
    

---

## **How to Send Bulk SMS via Contacts**

Follow these steps to create and send an SMS campaign directly from your Contacts tab.

#### **Step 1:** Select Contacts

Go to **Contacts** and use the checkboxes on the left to select the recipients for your message.

![Step 1: Select Contacts (image 10 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342922/original/lDvptq2pRwRDPNvkV6yceTz8XMKCDqYabA.jpeg)

**Step 1: Select Contacts (image 10 of 15)**

This screenshot appears in the "Step 1: Select Contacts" section of "Getting Started - Setup Email, Phone, and SMS". The text alongside this image reads: Go to Contacts and use the checkboxes on the left to select the recipients for your message. Immediately after, the guide continues: Click the SMS icon in the top menu bar to open the Bulk SMS setup window.
- Where to go: Go to Contacts and use the checkboxes on the left to select the recipients for your message.
- Controls: Contacts
- Next: Click the SMS icon in the top menu bar to open the Bulk SMS setup window.

#### **Step 2:** Open the Bulk SMS Window 

Click the **SMS icon** in the top menu bar to open the Bulk SMS setup window.

![Step 2: Open the Bulk SMS Window (image 11 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342921/original/1ZYiKri7cJEzz8qKVYHgcwPDeKhf1lptdA.jpeg)

**Step 2: Open the Bulk SMS Window (image 11 of 15)**

This screenshot appears in the "Step 2: Open the Bulk SMS Window" section of "Getting Started - Setup Email, Phone, and SMS". The text alongside this image reads: Click the SMS icon in the top menu bar to open the Bulk SMS setup window. Immediately after, the guide continues: Select the Sending Phone Number.
- What to click: Click the SMS icon in the top menu bar to open the Bulk SMS setup window.
- Controls: SMS icon, From Phone Number
- Next: Select the Sending Phone Number

**Step 3:**Select the Sending Phone Number

From the **From Phone Number** dropdown, choose the number to send from.

If left blank, the system uses the last number used per contact or the account default.

#### **Step 4:** Compose or Select a Message Template

Type your custom message or select a saved template from **SMS Templates**.

You can personalize messages using custom fields and add emojis or attachments if needed.

![Step 4: Compose or Select a Message Template (image 12 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342923/original/ihr8RdkQ8Dx_ieTlrQQlVtXcRcoi6SIPJg.jpeg)

**Step 4: Compose or Select a Message Template (image 12 of 15)**

This screenshot appears in the "Step 4: Compose or Select a Message Template" section of "Getting Started - Setup Email, Phone, and SMS". The text alongside this image reads: You can personalize messages using custom fields and add emojis or attachments if needed. Immediately after, the guide continues: Immediately sends your message to all selected contacts.
- What this covers: You can personalize messages using custom fields and add emojis or attachments if needed.
- Controls: SMS Templates
- Next: Immediately sends your message to all selected contacts.

**Step 5:** Choose a Delivery Method

#### **Send All at Once**

Immediately sends your message to all selected contacts.

#### **Send at Scheduled Time**

Set a specific date and time for delivery.

#### **Send in Drip Mode**

Sends messages in smaller batches for improved pacing and deliverability.

**Drip Mode fields:**

-   **Pick a Start Date & Time:** When sending begins.
    
-   **Number of Messages per Batch:** Number of contacts per send batch.
    
-   **Repeat After:** Time delay between each batch (in minutes, hours, or days).
    
-   **Send On:** Select specific weekdays for sending.
    
-   **Time Window:** Define allowed sending hours based on account timezone.
    
-   **End At:** The latest time messages can be sent each day; messages outside this window resume the next day.
    

![Send in Drip Mode (image 13 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342920/original/W84znlfIZeBiArRa4ORKsRyyvb0e-ocM_Q.png)

**Send in Drip Mode (image 13 of 15)**

This screenshot appears in the "Send in Drip Mode" section of "Getting Started - Setup Email, Phone, and SMS". The text alongside this image reads: Pick a Start Date & Time: When sending begins. Number of Messages per Batch: Number of contacts per send batch. Repeat After: Time delay between each batch (in minutes, hours, or days). Send On: Select specific weekdays for sending. Time Window: Define allowed sending hours based on account…. Immediately after, the guide continues: Click Send SMS to submit your campaign. The action will be queued and processed automatically.
- What to choose: Pick a Start Date & Time: When sending begins. Number of Messages per Batch: Number of contacts per send batch. Repeat After: Time delay between each batch (in minutes, hours, or days). Send On: Select specific weekdays for sending. Time Window: Define allowed sending hours based on account timezone. End At: The latest time messages can be sent each day; messages outside this window resume the next day.
- Next: Click Send SMS to submit your campaign. The action will be queued and processed automatically.

Full procedure:

1. Pick a Start Date & Time: When sending begins.
2. Number of Messages per Batch: Number of contacts per send batch.
3. Repeat After: Time delay between each batch (in minutes, hours, or days).
4. Send On: Select specific weekdays for sending.
5. Time Window: Define allowed sending hours based on account timezone.
6. End At: The latest time messages can be sent each day; messages outside this window resume the next day.

#### **Step 6.** Send the SMS

Click **Send SMS** to submit your campaign. The action will be queued and processed automatically.

![Step 6. Send the SMS (image 14 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342918/original/dIqeYOGfnqOGWLpEVA2bzdzfJxIjm3NiFg.png)

**Step 6. Send the SMS (image 14 of 15)**

This screenshot appears in the "Step 6. Send the SMS" section of "Getting Started - Setup Email, Phone, and SMS". The text alongside this image reads: Click Send SMS to submit your campaign. The action will be queued and processed automatically. Immediately after, the guide continues: Go to Contacts → Bulk Actions to view campaign status and performance metrics such as sent, delivered, failed, or skipped messages.
- How to confirm: Click Send SMS to submit your campaign. The action will be queued and processed automatically.
- Controls: Send SMS
- Next: Go to Contacts → Bulk Actions to view campaign status and performance metrics such as sent, delivered, failed, or skipped messages.

#### **Step 7:** Track Results in Bulk Actions

Go to **Contacts → Bulk Actions** to view campaign status and performance metrics such as sent, delivered, failed, or skipped messages.

Click **Show Stats** for detailed delivery reports, including carrier responses and failure reasons.

![Step 7: Track Results in Bulk Actions (image 15 of 15)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058342919/original/DZOA0I8ec-_6dqwR-Exgzi9G7uJTvp6VoA.jpeg)

**Step 7: Track Results in Bulk Actions (image 15 of 15)**

This screenshot appears in the "Step 7: Track Results in Bulk Actions" section of "Getting Started - Setup Email, Phone, and SMS". The text alongside this image reads: Click Show Stats for detailed delivery reports, including carrier responses and failure reasons. Immediately after, the guide continues: Q: What happens if I don’t select a “From” phone number?
- What to click: Click Show Stats for detailed delivery reports, including carrier responses and failure reasons.
- Controls: Contacts → Bulk Actions, Show Stats
- Next: Q: What happens if I don’t select a “From” phone number?

---

## **Frequently Asked Questions**

**Q: What happens if I don’t select a “From” phone number?**

The system uses the last number used for that contact or defaults to the account’s primary number.

**Q: Can I cancel a scheduled bulk SMS?**

Sent messages cannot be canceled. Contact Support immediately for help with scheduled or drip sends.

**Q: How does Drip Mode handle time zones?**

Drip Mode uses your account’s local time zone.

**Q: Will unsubscribed contacts receive messages?**

No. GHL Customer Care automatically excludes unsubscribed or DND contacts to maintain compliance.

**Q: Can I track failed messages?**

Yes. Go to **Bulk Actions → Show Stats** for detailed error reports.

**Q: Can I use the same number for calls and SMS?**

Yes, as long as the number is enabled for both.

**Q: Why verify my email domain?**

A verified domain ensures better inbox placement and prevents spam issues.

**Q: How can I increase messaging limits?**

Contact Support to request an increase after demonstrating consistent, compliant sending activity.

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## **Learn More**

-   [](#)[How to Increase Messaging Limits](https://docs.ghlcustomercare.com/docs/phone-system/messaging/how-to-increase-messaging-limits)
    
-   [](#)[Best Practices for SMS Deliverability](https://docs.ghlcustomercare.com/docs/phone-system/messaging/best-practices-for-sms-deliverability-and-avoiding-sms-restrictions)
    
-   [](#)[Email Sending Guide: Best Practices & Warm-Up](https://docs.ghlcustomercare.com/docs/email/lc-email/email-sending-guide-email-best-practices-email-warm-up)

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com