# New Agency-Level Control for Email SMTP Services

> Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account…

- Source: https://docs.ghlcustomercare.com/docs/email/smtp-providers/new-agency-level-control-for-email-smtp-services
- Section: Email / SMTP Providers
- Reading time: 3 min
- Images: 3, each explained below
- Modified on Wed, 1 Jul at 6:27 AM

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Email · What's New

New: Agency-Level Control Over Email Services

Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed.

Overview

We've introduced a new agency-level setting that gives you centralized control over Email Services across all your sub-accounts. This update improves governance, simplifies management, and makes email configuration easier to find and oversee from one place.

Table of Contents

[1What's New](#section-1)

[2How It Works](#section-2)

[3Managing Email Services for a Specific Sub-Account](#section-3)

[4Key Benefits](#section-4)

[5Frequently Asked Questions](#section-faq)

## 1What's New

A new toggle has been added under:

Agency View → Settings → Email Services → Advanced Settings

This toggle controls whether the **"Add Email Service"** button is visible and available within sub-accounts. Agencies can now enable or disable access to Email Services for sub-accounts directly from this centralized setting — no need to manage it account by account.

![The new Email Services control toggle under Agency Settings](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068522287/original/8ZjFa-LPCS3Ai6g3Ah2Ngy4sBZFrfgV0rw.png)

**What's New (image 1 of 3)**

This screenshot appears in the "What's New" section of "New Agency-Level Control for Email SMTP Services". For context, this section explains: Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed. Overview We've introduced a new agency-level setting that gives you centralized control over Email Services across all…. This part of the guide covers 3 fields, listed below.
- Fields: The Email Services control toggle is enabled by default, The "Add Services" button will be hidden in sub-accounts, The Email Services control toggle is disabled by default
- Controls: "Add Email Service", enabled by default, "Add Services", hidden, disabled by default, remains visible, No action is required, Agency View → Sub-Accounts, Advanced Settings, Centralized Governance, Better Discoverability, Flexible Overrides

Full procedure:

1. The Email Services control toggle is enabled by default
2. The "Add Services" button will be hidden in sub-accounts
3. Sub-account access to Email Services is governed entirely by the agency-level setting

## 2How It Works

![How the Email Services toggle affects sub-account visibility](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068522663/original/gm7UVMVnu2CbV_cxztCqe-qjKKdxA1dGdQ.png)

**How It Works (image 2 of 3)**

This screenshot appears in the "How It Works" section of "New Agency-Level Control for Email SMTP Services". For context, this section explains: Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed. Overview We've introduced a new agency-level setting that gives you centralized control over Email Services across all…. This part of the guide covers 3 fields, listed below.
- Fields: The Email Services control toggle is enabled by default, The "Add Services" button will be hidden in sub-accounts, The Email Services control toggle is disabled by default
- Controls: "Add Email Service", enabled by default, "Add Services", hidden, disabled by default, remains visible, No action is required, Agency View → Sub-Accounts, Advanced Settings, Centralized Governance, Better Discoverability, Flexible Overrides

Full procedure:

1. The Email Services control toggle is enabled by default
2. The "Add Services" button will be hidden in sub-accounts
3. Sub-account access to Email Services is governed entirely by the agency-level setting

For New Agencies

-   The Email Services control toggle is **enabled by default**
-   The **"Add Services"** button will be **hidden** in sub-accounts
-   Sub-account access to Email Services is governed entirely by the agency-level setting

For Existing Agencies

-   The Email Services control toggle is **disabled by default**
-   The **"Add Services"** button **remains visible** in sub-accounts, preserving your current workflow
-   No disruption to any sub-accounts already using Email Services

Good to Know

**No action is required** for existing sub-accounts that are already set up with Email Services. Their configurations will continue to work as expected.

## 3Managing Email Services for a Specific Sub-Account

If you want to enable or disable the "Add Email Service" button for an individual sub-account rather than applying the setting globally, you can do so at the sub-account level:

Step 1

Go to **Agency View → Sub-Accounts**.

Step 2

Select the sub-account you want to configure.

Step 3

Navigate to **Advanced Settings** and find the option to disable the "Add Email Service" button in the sub-account's Email Service settings.

Step 4

Toggle the setting on or off based on your preference for that sub-account.

![Toggling the Add Email Service button for an individual sub-account](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068523675/original/rpCTjGSQFOHGCKZAiIP6q93kcOtVotiJuA.png)

**Managing Email Services for a Specific Sub-Account (image 3 of 3)**

This screenshot appears in the "Managing Email Services for a Specific Sub-Account" section of "New Agency-Level Control for Email SMTP Services". For context, this section explains: Email · What's New New: Agency-Level Control Over Email Services Centrally manage whether sub-accounts can add their own Email Services, with per-account overrides when needed. Overview We've introduced a new agency-level setting that gives you centralized control over Email Services across all…. This part of the guide covers 3 fields, listed below.
- Fields: The Email Services control toggle is enabled by default, The "Add Services" button will be hidden in sub-accounts, The Email Services control toggle is disabled by default
- Controls: "Add Email Service", enabled by default, "Add Services", hidden, disabled by default, remains visible, No action is required, Agency View → Sub-Accounts, Advanced Settings, Centralized Governance, Better Discoverability, Flexible Overrides

Full procedure:

1. The Email Services control toggle is enabled by default
2. The "Add Services" button will be hidden in sub-accounts
3. Sub-account access to Email Services is governed entirely by the agency-level setting

This allows you to fine-tune access for specific sub-accounts, overriding the global agency-level setting where needed.

## 4Key Benefits

**Centralized Governance** — manage Email Services availability across all sub-accounts from a single agency-level toggle, rather than handling it individually per account.

**Better Discoverability** — all email-related controls are now organized under Email Services in Agency Settings, making it easier to find and manage configurations in one place.

**Flexible Overrides** — sub-accounts can still respect and, where applicable, override the agency-level configuration to accommodate unique needs.

## 5Frequently Asked Questions

Q: Will this affect my existing sub-accounts that are already using Email Services?

No. Existing sub-accounts with Email Services already configured are not affected. This change only governs the visibility of the "Add Services" button going forward.

Q: I'm an existing agency. Do I need to do anything?

No action is required. The toggle defaults to disabled for existing agencies, so your current setup remains unchanged.

Q: Can sub-accounts still manage their own Email Services settings?

Yes. Sub-accounts can still respect and override the agency-level configuration where applicable.

Q: Where do I find this new setting?

Navigate to **Agency View → Settings → Email Services → Advanced Settings** to find the new toggle.

Q: Does this setting apply retroactively to sub-accounts created before the update?

For existing agencies, the toggle defaults to disabled, so past sub-account behavior is preserved. You can still apply the setting going forward, either agency-wide or per sub-account.

Q: Can I re-enable the "Add Email Service" button later if I disable it?

Yes. The toggle can be switched back on at any time, either at the agency level or for an individual sub-account.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com