# Bot Detection Preventing Statistics Increment and Automation Execution

> Email Deliverability Bot Detection: Preventing Statistics Increment & Automation Execution Keep your email engagement metrics honest. This feature…

- Source: https://docs.ghlcustomercare.com/docs/email/general-2/bot-detection-preventing-statistics-increment-and-automation-execution
- Section: Email / General
- Reading time: 1 min
- Images: 1, each explained below
- Modified on Thu, 23 Apr at 3:24 AM

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Email Deliverability

# Bot Detection: Preventing Statistics Increment & Automation Execution

Keep your email engagement metrics honest. This feature identifies bot-driven opens and clicks and stops them from inflating stats or triggering automations — so your data reflects real people.

LC Email & Mailgun Users Only

This feature is available **only for sub-accounts using the LC Email system or Mailgun**. Other SMTP providers are not supported.

Table of Contents

1.  [1Overview](#overview)
2.  [2What Does This Feature Do?](#what-it-does)
3.  [3How to Enable / Disable Bot Detection Settings](#how-to-toggle)

## Overview

In the realm of email marketing, accurate metrics are crucial for understanding customer engagement and the effectiveness of your campaigns. **Bots can artificially inflate your open and click rates**, leading to misleading data that skews decisions and breaks automations.

To combat this, GHL Customer Care introduced the **Bot Detection – Preventing Statistics Increment and Automation Execution** feature. It silently filters out non-human activity so your analytics and workflows stay trustworthy.

## What Does This Feature Do?

When a bot is detected opening or clicking an email, the following actions are taken automatically:

Preventing Statistics Increment

Email open and click counters will not increment for bot activity, ensuring engagement metrics reflect only genuine user interactions.

Preventing Automation Execution

Any automation events triggered by email opens or clicks will not execute when a bot is detected — maintaining the integrity of your workflows.

## How to Enable / Disable Bot Detection Settings

**By default, the Bot Detection Prevention feature is turned off.** You'll need to enable it from your Business Profile settings.

### 1Open Business Profile Settings

Navigate to **Settings → Business Profile**.

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### 2Locate the General Section

Scroll to the **General** section — this is where the Bot Detection Prevention toggles live.

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### 3Check or Uncheck the Settings

**Check** the box to enable, or **uncheck** to disable. Changes apply immediately to future sends.

![Bot Detection Prevention settings under Business Profile → General](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155030290309/original/jgtdEcid_6IqJAl2S8umEQ3dY7olukdRDw.png)

**Check or Uncheck the Settings (image 1 of 1)**

This screenshot appears in the "Check or Uncheck the Settings" section of "Bot Detection Preventing Statistics Increment and Automation Execution". For context, this section explains: Email Deliverability Bot Detection: Preventing Statistics Increment & Automation Execution Keep your email engagement metrics honest. This feature identifies bot-driven opens and clicks and stops them from inflating stats or triggering automations — so your data reflects real people. LC Email &…. This part of the guide covers 2 fields, listed below.
- Fields: 1 Overview, 3 How to Enable / Disable Bot Detection Settings
- Controls: Settings → Business Profile, General, Check, uncheck

Full procedure:

1. 1 Overview
2. 2 What Does This Feature Do?
3. 3 How to Enable / Disable Bot Detection Settings

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com