# Eliza Agent Platform Dashboard

> The dashboard view gives the overview of all the locations, their priority, the number of conversations open with the agents, and the number of unassigned conversations.

- Source: https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-dashboard
- Section: Eliza Agent Platform / Eliza Agent Platform Onboarding
- Reading time: 1 min
- Images: 2, each explained below
- Modified on Thu, 4 May, 2023 at 11:54 AM

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The dashboard view gives the overview of all the locations, their priority, the number of conversations open with the agents, and the number of unassigned conversations.

#### **Covered in this Article:**

#### [**Eliza Dashboard Overview**](#eliza-dashboard-overview-2)

#### [Admin View of users](#admin-view-of-users-2)

#### [Unassigned Conversations](#unassigned-conversations-2)

#### [Assigning conversations](#assigning-conversations-2)

**Related Articles**

**[](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-introduction-and-faqs)**[](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-introduction-and-faqs)[Eliza Agent Platform Introduction and FAQs](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-introduction-and-faqs)[](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-introduction-and-faqs)**[](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-introduction-and-faqs)**  
[Eliza Agent Platform Settings within the CRM](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-settings-within-the-crm)

[Eliza Agent Platform Settings](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-settings)

[Eliza Agent Platform Search Tools](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-search-tools)

[Eliza Agent Platform Conversations](https://docs.ghlcustomercare.com/docs/eliza-agent-platform/eliza-agent-platform-onboarding/eliza-agent-platform-conversations)

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## **Eliza Dashboard Overview**

![Eliza Dashboard Overview (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290428723/original/ev-B8m5Dsv5S88zZOw3bXCjEFe3Bt6Izmw.png)

**Eliza Dashboard Overview (image 1 of 2)**

This screenshot appears in the "Eliza Dashboard Overview" section of "Eliza Agent Platform Dashboard". The text alongside this image reads: Eliza Agent Platform Conversations. For context, this section explains: Eliza Agent Platform Introduction and FAQs Eliza Agent Platform Settings within the CRM. Immediately after, the guide continues: On the right side of the dashboard, Admin users can see the list of agents, their online status, and the number of conversations open with each one.
- What this covers: Eliza Agent Platform Conversations
- Next: On the right side of the dashboard, Admin users can see the list of agents, their online status, and the number of conversations open with each one.

### **Admin View of users**

On the right side of the dashboard, Admin users can see the list of agents, their online status, and the number of conversations open with each one.

### **Unassigned Conversations**

You need to pay particular attention to Unassigned conversations as they are not in anybody's inbox and are unattended. So an admin or an agent can transfer these unassigned conversations to any agent assigned to work on that location by clicking the "Go" button. 

### **Assigning conversations**

To transfer the conversations from the unassigned state to any agent or from one agent to the other, click on the Go button and choose from-agent (or unassigned) the count of conversations that need to be transferred to the To-agent. 

Clicking Assign will transfer the ownership.

![Assigning conversations (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48290428809/original/WI1HhCx5KD5Adlc_ciFienFyzPlJCbJeDA.png)

**Assigning conversations (image 2 of 2)**

This screenshot appears in the "Assigning conversations" section of "Eliza Agent Platform Dashboard". The text alongside this image reads: Clicking Assign will transfer the ownership.
- What this covers: Clicking Assign will transfer the ownership.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com