# Hubspot to GHL Customer Care (Migration Guide) > This is a comprehensive guide for migrating your business processes, data, and workflows from HubSpot to GHL Customer Care. The goal is to ensure a smooth… - Source: https://docs.ghlcustomercare.com/docs/customer-support/software-migration-guides/hubspot-to-ghl-customer-care-migration-guide - Section: Customer Support / Software Migration Guides - Reading time: 7 min - Images: 7, each explained below - Modified on Thu, 10 Sep at 4:53 PM --- This is a comprehensive guide for migrating your business processes, data, and workflows from HubSpot to GHL Customer Care. The goal is to ensure a smooth transition, minimizing disruptions while maximizing the advantages of GHL Customer Care’s features. --- **TABLE OF CONTENTS** - [Preparation for Migration](#preparation-for-migration) - [Migrate CRM Data](#migrate-crm-data) - [Migrate Workflows and Automations](#migrate-workflows-and-automations) - [Migrate Marketing Campaigns](#migrate-marketing-campaigns) - [Migrate Communication Tools](#migrate-communication-tools) - [Final Checks and Training](#final-checks-and-training) - [Decommissioning HubSpot](#decommissioning-hubspot) - [Frequently Asked Questions](#frequently-asked-questions) --- # **Preparation for Migration** ### **Step 1:** Review Current HubSpot Setup - **Identify Key Features:** List all key features used in HubSpot, such as CRM, automation workflows, marketing campaigns, calling, SMS messaging, and e-commerce tools. - **Document Existing Workflows:** Record details of existing workflows, pipelines, and campaigns that need to be replicated in GHL Customer Care. - **Assess Data Volume:** Evaluate the amount of data (e.g., contacts, deals, emails) to be migrated, ensuring you have adequate storage and resources in GHL Customer Care. ### **Step 2:** Define Migration Goals - **Set Clear Objectives:** Define what you aim to achieve with the migration, such as improved automation, better CRM integration, or cost savings. - **Prioritize Features:** Prioritize which features and data sets are most critical to migrate first. ### **Step 3:** Prepare Backup - **Export Data from HubSpot:** Export all necessary data from HubSpot, including contacts, companies, deals, tickets, workflows, and other essential records. - **Backup Data:** Ensure you have a secure backup of all data before beginning the migration process. --- # **Migrate CRM Data** ### **Step 1:** Export Data from HubSpot - **Contacts and Companies:** Navigate to **Contacts > Contacts and CRM > Companies.** Export data as CSV files. - **Deals and Pipelines:** Go to **Sales > Deals.** Export your pipelines and associated deals. - **Marketing Assets:** Export emails, landing pages, forms, and workflows. - **Products and Invoices:** Export your product catalog and any invoices generated through HubSpot’s payment tool. ![Step 1: Export Data from HubSpot (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899440/original/m3IUOgQ8yxWgxcoJgIAdk0Edl4lQ5Sgb0A.png) **Step 1: Export Data from HubSpot (image 1 of 7)** This screenshot appears in the "Step 1: Export Data from HubSpot" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Contacts and Companies: Navigate to Contacts > Contacts and CRM > Companies. Export data as CSV files. Deals and Pipelines: Go to Sales > Deals. Export your pipelines and associated deals. Marketing Assets: Export emails, landing pages, forms, and workflows. Products and Invoices: Export your…. The navigation path used here is Contacts > Contacts. Immediately after, the guide continues: Import Contacts and Companies: Recreate Deals and Pipelines: Migrate Products and Invoices. - Path: Contacts > Contacts - What this covers: Contacts and Companies: Navigate to Contacts > Contacts and CRM > Companies. Export data as CSV files. Deals and Pipelines: Go to Sales > Deals. Export your pipelines and associated deals. Marketing Assets: Export emails, landing pages, forms, and workflows. Products and Invoices: Export your product catalog and any invoices generated through HubSpot’s payment tool. - Controls: Contacts > Contacts and CRM > Companies., Sales > Deals. - Next: Import Contacts and Companies: Recreate Deals and Pipelines: Migrate Products and Invoices: Full procedure: 1. Contacts and Companies: Navigate to Contacts > Contacts and CRM > Companies. Export data as CSV files. 2. Deals and Pipelines: Go to Sales > Deals. Export your pipelines and associated deals. 3. Marketing Assets: Export emails, landing pages, forms, and workflows. 4. Products and Invoices: Export your product catalog and any invoices generated through HubSpot’s payment tool. ### **Step 2:** Import Data into GHL Customer Care - **Import Contacts and Companies:** - In GHL Customer Care,navigate to **Contacts > Import Contacts.** - Upload the CSV files exported from HubSpot, mapping fields appropriately (e.g., first name, last name, email). - **Recreate Deals and Pipelines:** - Set up new pipelines in GHL Customer Care under **Opportunities > Pipelines.** - Manually recreate deals or import them if necessary. - **Migrate Products and Invoices:** - Recreate product listings in GHL Customer Care under **Payments > Products.** - Set up invoices and payment links using GHL Customer Care’s invoicing tool. ![Step 2: Import Data into GHL Customer Care (image 2 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899495/original/0Sgz-rtXZ7Qi4ZLEbwUpJoOKGunTP5wWHg.jpg) **Step 2: Import Data into GHL Customer Care (image 2 of 7)** This screenshot appears in the "Step 2: Import Data into GHL Customer Care" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Import Contacts and Companies: Recreate Deals and Pipelines: Migrate Products and Invoices. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: List Active Workflows: Identify and document all active workflows in HubSpot, including triggers, actions, and delays. Evaluate Workflow Complexity: Assess the complexity of each workflow to determine the best approach for replicating it…. - What this covers: Import Contacts and Companies: Recreate Deals and Pipelines: Migrate Products and Invoices: - Fields: Import Contacts and Companies:, Recreate Deals and Pipelines:, Migrate Products and Invoices: - Controls: Contacts > Import Contacts., Opportunities > Pipelines., Payments > Products. - Next: List Active Workflows: Identify and document all active workflows in HubSpot, including triggers, actions, and delays. Evaluate Workflow Complexity: Assess the complexity of each workflow to determine the best approach for replicating it in GHL Customer Care. Full procedure: 1. Import Contacts and Companies: 2. Recreate Deals and Pipelines: 3. Migrate Products and Invoices: --- # **Migrate Workflows and Automations** ### **Step 1:** Review Existing HubSpot Workflows - **List Active Workflows:** Identify and document all active workflows in HubSpot, including triggers, actions, and delays. - **Evaluate Workflow Complexity:** Assess the complexity of each workflow to determine the best approach for replicating it in GHL Customer Care. ### **Step 2:** Recreate Workflows in GHL Customer Care - **Create Automation Triggers:** - In GHL Customer Care, navigate to **Automation > Workflows.** - Set up triggers equivalent to those in HubSpot (e.g., form submissions, contact updates). - **Rebuild Actions and Delays:** Recreate actions such as sending emails, SMS, tagging contacts, or updating deal stages. Configure any necessary delays and conditional logic within workflows. ### **Step 3:** Test Workflows - **Run Tests:** Before activating workflows, run tests to ensure they function as intended. - **Adjust Settings:** Make necessary adjustments based on test results to ensure smooth operation. ![Step 3: Test Workflows (image 3 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899910/original/DGy6M7SKsTWy5vdlHzfKk2VU8WHd5Jt3IQ.png) **Step 3: Test Workflows (image 3 of 7)** This screenshot appears in the "Step 3: Test Workflows" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Run Tests: Before activating workflows, run tests to ensure they function as intended. Adjust Settings: Make necessary adjustments based on test results to ensure smooth operation. Immediately after, the guide continues: Export Email Templates: Save HTML copies of your HubSpot email templates. Import or Rebuild in GHL Customer Care. - What this covers: Run Tests: Before activating workflows, run tests to ensure they function as intended. Adjust Settings: Make necessary adjustments based on test results to ensure smooth operation. - Next: Export Email Templates: Save HTML copies of your HubSpot email templates. Import or Rebuild in GHL Customer Care: Full procedure: 1. Run Tests: Before activating workflows, run tests to ensure they function as intended. 2. Adjust Settings: Make necessary adjustments based on test results to ensure smooth operation. --- # **Migrate Marketing Campaigns** ### **Step 1:** Export and Recreate Email Campaigns - **Export Email Templates:** Save HTML copies of your HubSpot email templates. - **Import or Rebuild in GHL Customer Care:** - Navigate to **Marketing > Email Campaigns** in GHL Customer Care. - Recreate or import your email templates and configure them to match your existing designs. ### **Step 2:** Rebuild Landing Pages and Forms - **Export Landing Pages:** Download the HTML for HubSpot landing pages. - **Rebuild in GHL Customer Care:** - Use GHL Customer Care’s **Sites > Landing Pages builder** to recreate landing pages. - Ensure all forms and CTA buttons are linked to your GHL Customer Care workflows. ### **Step 3:** Campaign Settings - **Configure Campaigns:** Set up your campaigns in GHL Customer Care, ensuring that all assets (emails, landing pages, forms) are linked. Assign specific goals, budgets, and tracking settings as needed. ![Step 3: Campaign Settings (image 4 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899902/original/cCTdBmm3xtFftmGYrbFBd4_QSv4_bjPa8A.png) **Step 3: Campaign Settings (image 4 of 7)** This screenshot appears in the "Step 3: Campaign Settings" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Configure Campaigns: Set up your campaigns in GHL Customer Care, ensuring that all assets (emails, landing pages, forms) are linked. Assign specific goals, budgets, and tracking settings as needed. Immediately after, the guide continues: Twilio Integration: If using Twilio in HubSpot, integrate it with GHL Customer Care for calling and SMS. Go to Settings > Phone Numbers in GHL Customer Care to set up your Twilio account. Configure Communication Workflows: Set up SMS and call…. - What this covers: Configure Campaigns: Set up your campaigns in GHL Customer Care, ensuring that all assets (emails, landing pages, forms) are linked. Assign specific goals, budgets, and tracking settings as needed. - Next: Twilio Integration: If using Twilio in HubSpot, integrate it with GHL Customer Care for calling and SMS. Go to Settings > Phone Numbers in GHL Customer Care to set up your Twilio account. Configure Communication Workflows: Set up SMS and call automation workflows in GHL Customer Care under Automation > Workflows. Ensure all client communication is appropriately logged and tracked. --- # **Migrate Communication Tools** ### **Step 1:** Migrate Calling and SMS - **Twilio Integration:** If using Twilio in HubSpot, integrate it with GHL Customer Care for calling and SMS. Go to **Settings > Phone Numbers** in GHL Customer Care to set up your Twilio account. - **Configure Communication Workflows:** Set up SMS and call automation workflows in GHL Customer Care under Automation > Workflows. Ensure all client communication is appropriately logged and tracked. ### **Step 2:** Setup Conversations Inbox - **Configure Inbox:** In GHL Customer Care, navigate to **Conversations > Inbox.** Set up your default inbox and connect communication channels such as email, SMS, and Facebook Messenger. - **Test Communication Channels:** Ensure all channels are functioning correctly and that messages are properly routed to the appropriate inbox. ![Step 2: Setup Conversations Inbox (image 5 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899888/original/lpE6n1QaQ52WLVj6o3vZg2znRz4p1IfbCw.png) **Step 2: Setup Conversations Inbox (image 5 of 7)** This screenshot appears in the "Step 2: Setup Conversations Inbox" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Configure Inbox: In GHL Customer Care, navigate to Conversations > Inbox. Set up your default inbox and connect communication channels such as email, SMS, and Facebook Messenger. Test Communication Channels: Ensure all channels are functioning correctly and that messages are properly routed to the…. The navigation path used here is Conversations > Inbox. Immediately after, the guide continues: Cross-Check Data: Ensure that all data has been successfully migrated and that there are no discrepancies between HubSpot and GHL Customer Care records. Validate Workflows and Campaigns: Confirm that all workflows, automations, and…. - Path: Conversations > Inbox - What this covers: Configure Inbox: In GHL Customer Care, navigate to Conversations > Inbox. Set up your default inbox and connect communication channels such as email, SMS, and Facebook Messenger. Test Communication Channels: Ensure all channels are functioning correctly and that messages are properly routed to the appropriate inbox. - Controls: Conversations > Inbox. - Next: Cross-Check Data: Ensure that all data has been successfully migrated and that there are no discrepancies between HubSpot and GHL Customer Care records. Validate Workflows and Campaigns: Confirm that all workflows, automations, and campaigns are operational. Full procedure: 1. Configure Inbox: In GHL Customer Care, navigate to Conversations > Inbox. Set up your default inbox and connect communication channels such as email, SMS, and Facebook Messenger. 2. Test Communication Channels: Ensure all channels are functioning correctly and that messages are properly routed to the appropriate inbox. --- # **Final Checks and Training** ### **Step 1:** Perform Final Data Validation - **Cross-Check Data:** Ensure that all data has been successfully migrated and that there are no discrepancies between HubSpot and GHL Customer Care records. - **Validate Workflows and Campaigns:** Confirm that all workflows, automations, and campaigns are operational. ### **Step 2:** Train Team Members - **GHL Customer Care Training:** Provide training to your team on how to use GHL Customer Care, focusing on the differences from HubSpot. - **Utilize GHL Customer Care Support:** Encourage team members to leverage GHL Customer Care’s support resources and community forums for ongoing learning. ### **Step 3:** Monitor and Optimize - **Monitor Performance:** Track the performance of your new setup in GHL Customer Care, making adjustments as necessary. - **Continuous Improvement:** Regularly review and refine workflows, automations, and campaigns to ensure they align with business goals. ![Step 3: Monitor and Optimize (image 6 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899873/original/6Vd8OsjxkV6xUO4gI_xNxLXsZno3epaUOg.png) **Step 3: Monitor and Optimize (image 6 of 7)** This screenshot appears in the "Step 3: Monitor and Optimize" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Monitor Performance: Track the performance of your new setup in GHL Customer Care, making adjustments as necessary. Continuous Improvement: Regularly review and refine workflows, automations, and campaigns to ensure they align with business goals. Immediately after, the guide continues: Run in Parallel: Consider running HubSpot and GHL Customer Care in parallel during the transition phase to ensure no critical operations are missed. Gradual Phase-Out: Gradually reduce reliance on HubSpot as GHL Customer Care becomes fully…. - What this covers: Monitor Performance: Track the performance of your new setup in GHL Customer Care, making adjustments as necessary. Continuous Improvement: Regularly review and refine workflows, automations, and campaigns to ensure they align with business goals. - Next: Run in Parallel: Consider running HubSpot and GHL Customer Care in parallel during the transition phase to ensure no critical operations are missed. Gradual Phase-Out: Gradually reduce reliance on HubSpot as GHL Customer Care becomes fully operational. Full procedure: 1. Monitor Performance: Track the performance of your new setup in GHL Customer Care, making adjustments as necessary. 2. Continuous Improvement: Regularly review and refine workflows, automations, and campaigns to ensure they align with business goals. --- # **Decommissioning HubSpot** ### **Step 1:** Transition Period - **Run in Parallel:** Consider running HubSpot and GHL Customer Care in parallel during the transition phase to ensure no critical operations are missed. - **Gradual Phase-Out:** Gradually reduce reliance on HubSpot as GHL Customer Care becomes fully operational. ### **Step 2:** Cancel HubSpot Subscription - **Final Data Backup:** Before canceling your HubSpot subscription, ensure all data is securely backed up. - **Official Cancellation:** Follow HubSpot’s process to cancel your subscription and terminate services. ### **Step 3:** Post-Migration Review - **Review Success:** Evaluate the success of the migration process and document any lessons learned. - **Continuous Monitoring:** Keep monitoring the system post-migration for any potential issues. ![Step 3: Post-Migration Review (image 7 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033899915/original/_m8qBxS0d7Yv9-Q83pv6YaYLidBJHva97A.png) **Step 3: Post-Migration Review (image 7 of 7)** This screenshot appears in the "Step 3: Post-Migration Review" section of "Hubspot to GHL Customer Care (Migration Guide)". The text alongside this image reads: Review Success: Evaluate the success of the migration process and document any lessons learned. Continuous Monitoring: Keep monitoring the system post-migration for any potential issues. Immediately after, the guide continues: How should I prepare for migrating from HubSpot to GHL Customer Care? - What this covers: Review Success: Evaluate the success of the migration process and document any lessons learned. Continuous Monitoring: Keep monitoring the system post-migration for any potential issues. - Next: How should I prepare for migrating from HubSpot to GHL Customer Care? Full procedure: 1. Review Success: Evaluate the success of the migration process and document any lessons learned. 2. Continuous Monitoring: Keep monitoring the system post-migration for any potential issues. --- ## **Frequently Asked Questions** **How should I prepare for migrating from HubSpot to GHL Customer Care?** Start by reviewing your current HubSpot setup, identifying key features you use (CRM, automation workflows, marketing campaigns, calling, SMS messaging, e-commerce tools), documenting existing workflows and pipelines, and assessing your data volume. Define clear migration objectives, prioritize which features to migrate first, and export all necessary data from HubSpot as a secure backup before beginning the migration process. **How do I export my data from HubSpot?** For contacts and companies, navigate to Contacts > Contacts and CRM > Companies and export as CSV files. For deals and pipelines, go to Sales > Deals and export your pipelines and associated deals. Export marketing assets including emails, landing pages, forms, and workflows. For products and invoices, export your product catalog and any invoices generated through HubSpot's payment tool. **How do I import contacts and companies into GHL Customer Care?** In GHL Customer Care, navigate to Contacts > Import Contacts, upload the CSV files exported from HubSpot, and map fields appropriately (e.g., first name, last name, email). After importing, verify that all contact and company data has been correctly transferred and that relationships between records are maintained. **How do I recreate my HubSpot deals and pipelines in GHL Customer Care?** Set up new pipelines in GHL Customer Care under Opportunities > Pipelines to match your HubSpot pipeline structure. Then either manually recreate deals or import them if possible. Ensure all deal stages, properties, and associated data are accurately configured to maintain your sales process. **How do I migrate my email campaigns from HubSpot to GHL Customer Care?** Save HTML copies of your HubSpot email templates. Then navigate to Marketing > Email Campaigns in GHL Customer Care to recreate or import your email templates, configuring them to match your existing designs. Test the emails to ensure proper formatting and functionality before sending to your contact list. **How do I rebuild my HubSpot landing pages and forms in GHL Customer Care?** Download the HTML for your HubSpot landing pages, then use GHL Customer Care's Sites > Landing Pages builder to recreate them. Ensure all forms and CTA buttons are linked to your GHL Customer Care workflows. Test each landing page and form to verify functionality and proper data capture. **How do I recreate my HubSpot workflows in GHL Customer Care?** Identify and document all active workflows in HubSpot, including triggers, actions, and delays. In GHL Customer Care, navigate to Automation > Workflows, set up equivalent triggers (e.g., form submissions, contact updates), rebuild actions (sending emails, SMS, tagging contacts, updating deal stages), and configure necessary delays and conditional logic. Run tests before activating workflows to ensure they function as intended. **How do I migrate my calling and SMS capabilities from HubSpot to GHL Customer Care?** If using Twilio in HubSpot, integrate it with GHL Customer Care for calling and SMS by going to Settings > Phone Numbers to set up your Twilio account. Then set up SMS and call automation workflows in GHL Customer Care under Automation > Workflows, ensuring all client communication is appropriately logged and tracked. Configure your Conversations Inbox in GHL Customer Care to manage all communications channels. **What final checks should I perform after migrating from HubSpot to GHL Customer Care?** Cross-check all data to ensure it has been successfully migrated and there are no discrepancies between HubSpot and GHL Customer Care records. Validate that all workflows, automations, and campaigns are operational. Test communication channels to verify functionality. Provide training to your team on using GHL Customer Care, focusing on differences from HubSpot. Monitor performance and make adjustments as necessary. **Should I immediately cancel my HubSpot subscription after migration?** No, consider running HubSpot and GHL Customer Care in parallel during a transition phase to ensure no critical operations are missed. Gradually reduce reliance on HubSpot as GHL Customer Care becomes fully operational. Before canceling your HubSpot subscription, ensure all data is securely backed up. After cancellation, continue monitoring the system for any potential issues and document lessons learned from the migration process. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com