This is a comprehensive guide for migrating scheduling and appointment components from Calendly to GHL Customer Care. The goal is to ensure a smooth transition, maintaining scheduling functionality and automation while taking advantage of GHL Customer Care’s expanded features.

IMPORTANT: Make sure you migrate all of the following components when migrating from Calendly to GHL Customer Care.
1. Users
2. Calendar Configuration
3. Availability Settings
4. Video Conferencing
5. Payment Collection
6. Calendars (Event Types)
7. Workflows (Automations)

• Migrate Users
• Migrate Calendar Configurations
• Migrate Availability Settings
• Configure Video Conferencing
• Configure Payment Collection
• Migrate Calendars (Event Types)
• Migrate Workflows (Automations)
• Migrate Contacts
• Additional Migration Considerations
• Frequently Asked Questions

Migrate Users

Calendly Supports multiple users in a Calendly Organization(think of this as an Agency level.) Each user gets their own Calendly account and individual Calendly page, along with event types you assign to their account.

Admins and Owners of Calendly organizations can download a list of organization members in their Calendly organization which shows the following for every member. This list will help us ensure the users are added to the GHL Customer Care subaccount. 

Step 1: Export a list of Calendly Users

• Log in to Calendly: At the top right corner of any Calendly page, select Account > Users. Select Export. A CSV file will be downloaded.

Step 2: Add and Assign Users to the GHL Customer Care Subaccount

• Log in to GHL Customer Care: Go Agency Settings > Team. Verify users in Calendly are added and assigned to the GHL Customer Care Subaccount.
• Use the + Add Employee to add missing users. Use the calendly export to determine the user's role.

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Migrate Calendar Configurations

Calendly syncs availability Google Calendar, Outlook, and iCloud calendars to ensure that events are scheduled based on user availability. GHL Customer Care offers a similar feature to prevent double bookings.

IMPORTANT: Perform the following steps for each user you're migrating.

Step 1: Disconnect Google Calendar from Calendly

• Access Calendar Sync Settings: In Calendly, navigate to Account > Calendar Sync.
• Disconnect Calendar: Disconnect your Google Calendar/Outlook Calendar from Calendly.

Step 2: Connect Google Calendar to GHL Customer Care

• Navigate to Integrations: In GHL Customer Care, go to Settings > Integrations.
• Connect Google Calendar and Outlook: Select Google and follow the prompts to sign in and connect your calendar. GHL Customer Care will check for conflicts based on your availability in Google Calendar.
• Set Sync Preferences: Go to Calendars > Calendar Settings > Connections. Configure whether you want GHL Customer Care to sync cancellations and other preferences similar to what was set in Calendly.

Step 3: Post-Migration Check

• Test Calendar Sync: Schedule a test event in Google and verify that it appears as blocked in GHL Customer Care Calendars and that any other existing busy events in Google Calendar are respected in GHL Customer Care Calendars.

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Migrate Availability Settings

Calendly offers several scheduling settings, including time increments, availability, and timezone management. These settings need to be replicated in GHL Customer Care to maintain consistency in scheduling.

Step 1: Document Scheduling Settings

• Review Existing Settings: In Calendly, document your current scheduling settings, including available hours, buffer times, minimum notice, daily limits, and time zone display settings.

Step 2: Set Up Scheduling in GHL Customer Care

• Availability Settings: In GHL Customer Care, navigate to the Availability settings under the specific calendar you’ve created. Set your available hours, buffer times, and daily limits according to the documented settings from Calendly.
• Time Zone Settings: Ensure that the time zone is correctly configured in GHL Customer Care location, and user profiles matching the display settings used in Calendly.

Step 3: Post-Migration Check

• Verify Availability: Check the calendar in GHL Customer Care to confirm that available times match what was set in Calendly and that buffer times and other restrictions are correctly applied.

Configure Video Conferencing

Calendly integrates with Zoom to automatically generate meeting links for scheduled events. This functionality can be replicated in GHL Customer Care.

Step 1: Disconnect Zoom from Calendly

• Access Integrations: In Calendly, go to Integrations > Zoom.
• Disconnect Zoom: Follow the steps to disconnect your Zoom account from Calendly.

Step 2: Connect Zoom to GHL Customer Care

• Navigate to Integrations: In GHL Customer Care, go to Settings > Calendar > Connections.
• Connect Zoom: Select Zoom and sign in to your account. Authorize GHL Customer Care to access your Zoom account.
• Set Zoom as Default Location: In your calendar settings in GHL Customer Care, set Zoom as the default location for your appointments if applicable.

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Configure Payment Collection

All event types in Calendly support payments. Personal event types (one-on-one and group) will be connected to your Stripe account and team event types (round robin and collective) will be connected to the Calendly owner’s Stripe account. Guide the customer on creating additional locations to support connecting multiple Stripe accounts.

Step 1: Disconnect Stripe from Calendly

• Log into Calendly: To disconnect Stripe from your Calendly account completely, visit the Integrations page, select the option for Stripe and click Disconnect.

IMPORTANT: Any event types accepting payments in your Calendly account will become FREE once Stripe is disconnected.

Step 2: Connect Stripe in GHL Customer Care

• Log into GHL Customer Care Subaccount: Add the payment gateways first from your sub-account by going to the Payments Tab > Integration.

Step 3: Enable Payment Collection in Calendars

• Click here to learn how to connect your payment solution to GHL Customer Care calendars.

Migrate Calendars (Event Types)

In Calendly, calendars are referred to as Event Types. These are used to schedule meetings, collect payments, and gather additional information from contacts. In GHL Customer Care, similar functionality is achieved through its appointment scheduling system.

Step 1: Document Event Types

• List Event Types: In Calendly, identify and document each event type you’ve created, including its name, duration, location, and associated settings.
• Note Specifics: Include details like buffer times, minimum notice, daily limits, and any custom fields used for gathering additional information from invitees.

Step 2: Recreate Event Types in GHL Customer Care

• Access Calendars in GHL Customer Care: Navigate to Calendars > Calendar Settings in GHL Customer Care.
• Create New Appointment Type: Select Create New Calendar to start setting up a new appointment type.
• Configure Appointment Details: Set the name, duration, location (Date-Specific Hours), and other settings such as buffer times, minimum notice, and daily limits. Add Team members to Calendars. This corresponds to the Event Type settings in Calendly.
• Custom Fields: If your Calendly event types collected additional information (e.g., questions or forms), click here to learn how to recreate these as custom fields in GHL Customer Care Forms.

Step 3: Share Scheduling Links

• Generate and Share Link: After setting up each appointment type, generate the corresponding scheduling link in GHL Customer Care. Share these links with your team or embed them in your website and emails, replacing the old Calendly links.

Step 4: Post-Migration Check

• Test Booking Process: Ensure that the booking process works as expected by performing a test booking through the new GHL Customer Care appointment link. Verify that all settings (e.g., buffer times, form questions, notifications, Zoom link) function correctly.

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Migrate Workflows (Automations)

Calendly workflows automate tasks such as sending reminder emails or follow-up messages. GHL Customer Care offers similar automation capabilities through its Workflows feature.

Step 1: Document Existing Workflows

• Review Workflows in Calendly: From your Calendly home page, select Workflows from the navigation panel on the left-hand side. Document the workflows you have set up in Calendly, including triggers (e.g., event creation, event cancellation) and actions (e.g., send email, send SMS).

Step 2: Recreate Workflows in GHL Customer Care

• Access Workflows: In GHL Customer Care, navigate to Automation > Workflows.
• Create New Workflow: Select Create New Workflow and set up the conditions and actions that match those documented from Calendly. Use GHL Customer Care’s trigger options to start the workflow based on similar events (e.g., appointment booked, appointment canceled, appointment no show).
• Customize Messages: Customize any email or SMS messages that are part of the workflow, using GHL Customer Care’s variables for personalization.

Step 3: Post-Migration Check

• Test Workflow Execution: Create a test appointment and observe whether the workflows trigger as expected. Ensure that messages are sent at the correct times and with the correct content.

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Migrate Contacts

Before fully transitioning, it’s essential to export appointment data from Calendly, which hold contact information, to ensure nothing is lost during migration.

Step 1: Export Event Details

• Filter Events in Calendly: In Calendly, filter events to show the ones you need to export (e.g., past 30 days, specific event types). On your Home page, select Meetings.
• Export to CSV: At the top right of the Scheduled Events page, select Export to download event details in a CSV format. This file will include invitee contact information, event types, dates, locations, and more.

Step 2: Prep CSV Data and Import Contacts to GHL Customer Care

• Troubleshooting Bulk Imports Via CSV

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Additional Migration Considerations

Training and Support

• Internal Training: Provide training sessions for team members on how to use GHL Customer Care, focusing on features that differ from Calendly.
• Access Support: Ensure that the client's team knows how to access GHL Customer Care’s support resources for any scheduling-related questions. 

Migrate Other Apps

• Calendly is a single feature: Are there more tools in the client tech stack? Use our software guides to help the client migrate other software.

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Frequently Asked Questions

How do I export the list of users from Calendly?

To export a list of users from Calendly, you need to log in to your account, navigate to the Account section and then Users, and select the Export option, which will download a CSV file with all user details.

When you want to disconnect your calendar from Calendly and connect it to GHL Customer Care, you should first open your Calendly account settings, then go to Calendar Sync and disconnect your current calendar (such as Google or Outlook). After disconnecting, open GHL Customer Care, navigate to Settings followed by Integrations, and connect your calendar account there. To complete the process, set your sync preferences by going to Calendars, then Calendar Settings, and finally Connections to ensure everything is configured correctly.

How do I add and assign users to the GHL Customer Care subaccount?

To add and assign users to the GHL Customer Care subaccount, you need to navigate to Agency Settings and then Team in GHL Customer Care, verify which users are already in the system, and use the + Add Employee button to add any users who are missing based on your Calendly export.

How do I disconnect my calendar from Calendly and connect it to GHL Customer Care?

To move your calendar connection from Calendly to GHL Customer Care, start by opening your Calendly account settings. From there, go to the Calendar Sync section and disconnect your current calendar, like Google or Outlook. Once that’s done, open GHL Customer Care and go to Settings, then Integrations, where you can connect your calendar account. After connecting, finish by setting your sync preferences by navigating to Calendars, then Calendar Settings, and finally Connections to make sure everything is working the way you need.

How do I set up availability settings in GHL Customer Care to match my Calendly configuration?

To set up availability settings in GHL Customer Care that match your Calendly configuration, you should first document your existing Calendly settings, such as your available hours and buffer times, and then go to the specific calendar's Availability settings in GHL Customer Care and configure them to match your documented settings.

How do I integrate Zoom with GHL Customer Care for video conferencing?

To integrate Zoom with GHL Customer Care for video conferencing, you first need to disconnect Zoom from Calendly by going to Integrations, then Zoom in Calendly and disconnecting it. Next, connect Zoom in GHL Customer Care by navigating to Settings, then Calendar, followed by Connections, where you'll select Zoom, sign in, and set it as the default location if needed.

How do I set up payment collection with Stripe in GHL Customer Care?

To set up payment collection with Stripe in GHL Customer Care, begin by disconnecting Stripe from Calendly by going to Integrations, then Stripe in Calendly and clicking Disconnect. Then connect Stripe in GHL Customer Care by going to the Payments Tab, followed by Integration, adding Stripe, and enabling it in your calendars.

How do I recreate my event types from Calendly in GHL Customer Care?

To recreate your event types from Calendly in GHL Customer Care, you should document your existing Calendly event types including details like name, duration, and location, then in GHL Customer Care, go to Calendars, then Calendar Settings, create new calendars, and configure the details to match your documentation.

How do I migrate my workflows (automations) from Calendly to GHL Customer Care?

To migrate your workflows (automations) from Calendly to GHL Customer Care, document your Calendly workflows including triggers and actions, then in GHL Customer Care, navigate to Automation, then Workflows, and create new workflows with matching triggers and actions.

How do I export contact data from Calendly and import it into GHL Customer Care?

To export contact data from Calendly and import it into GHL Customer Care, first export your data in Calendly by going to Home, then Meetings, filtering events, and selecting Export to download a CSV with contact details. Then prepare the CSV and follow GHL Customer Care's bulk import process for contacts.

What are the key post-migration checks I should perform to ensure everything is working correctly?

Test calendar sync by scheduling a test event in your connected calendar and verifying it appears in GHL Customer Care. Check availability settings to ensure they match your previous configuration.

Book a test appointment to confirm workflows, notifications, and integrations (e.g., Zoom, Stripe) function properly. Verify that contacts have been imported correctly.

Can I use the same Calendly account in multiple GHL Customer Care subaccounts while I migrate?

Yes. You can connect the same Calendly account in each GHL Customer Care subaccount you belong to. Each user can still connect only one Calendly account per subaccount.