# How to Submit Feedback or Report a Bug in GHL Customer Care > Learn how GHL Customer Care captures a high-resolution screenshot of your entire screen when you click “Click to upload” while submitting feedback or reporting an issue. - Source: https://docs.ghlcustomercare.com/docs/customer-support/general-support-info/how-to-submit-feedback-or-report-a-bug-in-ghl-customer-care - Section: Customer Support / General Support Info - Reading time: 2 min - Images: 4, each explained below - Modified on Wed, 19 Aug at 4:10 AM --- When submitting feedback or reporting a technical issue in GHL Customer Care, clicking **“Click to upload”** now automatically captures a **high-resolution snapshot of your entire screen**. This provides precise visual context to help Support teams diagnose issues faster and reduce follow-up questions. --- **TABLE OF CONTENTS** - [Overview](#overview) - [How to Access Feedback and Bug Reporting](#how-to-access-feedback-and-bug-reporting) - [Routing to Technical Support](#routing-to-technical-support) - [Automatic Screen Capture on Upload](#automatic-screen-capture-on-upload) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **Overview** GHL Customer Care includes in-app tools that allow users to submit feedback or report bugs directly from the platform. To improve troubleshooting accuracy, the upload flow has been enhanced to automatically capture a full-screen image at the moment an attachment is added. This ensures Support and Product teams can see exactly what was visible on your screen when the issue occurred. --- ## **How to Access Feedback and Bug Reporting** To submit feedback or report a technical issue: 1. Open any page in GHL Customer Care. 2. Click the **Help & Support** icon in the top-right corner. ![Step 2 of 3: Click the Help & Support icon in the top-right corner](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155067027237/original/F7g41M81EDDNU_z_lQcJgUtqU9oHnJnGwA.png) **Step 2 of 3: Click the Help & Support icon in the top-right corner** This screenshot accompanies step 2 of 3 in the "How to Access Feedback and Bug Reporting" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". At this point in the walkthrough you click the Help & Support icon in the top-right corner. The next step is to select Raise Ticket to begin the support flow. - What to click: Click the Help & Support icon in the top-right corner. - Controls: Help & Support, Raise Ticket - Next: Select Raise Ticket to begin the support flow. Full procedure: 1. Open any page in GHL Customer Care. 2. Click the Help & Support icon in the top-right corner. <- this image 3. Select Raise Ticket to begin the support flow. 3. Select **Raise Ticket** to begin the support flow. ![Step 3 of 3: Select Raise Ticket to begin the support flow](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155067027269/original/dYGTTAu4eOoZUbC3YiWLOUkmoEUStRGFUA.png) **Step 3 of 3: Select Raise Ticket to begin the support flow** This screenshot accompanies step 3 of 3 in the "How to Access Feedback and Bug Reporting" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". At this point in the walkthrough you select Raise Ticket to begin the support flow. - What to choose: Select Raise Ticket to begin the support flow. - Controls: Raise Ticket, Help & Support Full procedure: 1. Open any page in GHL Customer Care. 2. Click the Help & Support icon in the top-right corner. 3. Select Raise Ticket to begin the support flow. <- this image --- ## **Routing to Technical Support** After starting a ticket, GHL Customer Care may ask a few quick questions to route your request correctly. 1. Select **Technical Support**. 2. When prompted, choose the relevant scope (for example, **Within a Sub-Location**). 3. Select the product area related to your issue (such as Calendars, Automation, or Conversations). Once routing is complete, the issue submission form opens. --- ## **Automatic Screen Capture on Upload** When you reach the issue submission form and click **“Click to upload”**: - A **high-resolution image of your entire screen** is captured automatically - The capture occurs **immediately when upload is triggered** - No additional steps or configuration are required This behavior runs in the background and attaches the screenshot directly to your report. --- ### **How the Screen Capture Works** - The capture is triggered **only** when **“Click to upload”** is selected - The image includes the **entire screen**, not just the active window - A browser permission prompt may appear the first time to allow screen access ![How the Screen Capture Works (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064211407/original/jWw69h8oc7BI0x12C05zG3rxAX3aPKOVwQ.png) **How the Screen Capture Works (image 3 of 4)** This screenshot appears in the "How the Screen Capture Works" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". The text alongside this image reads: The capture is triggered only when “Click to upload” is selected The image includes the entire screen, not just the active window A browser permission prompt may appear the first time to allow screen access. Immediately after, the guide continues: Once permission is granted, the capture completes automatically. - What to click: The capture is triggered only when “Click to upload” is selected The image includes the entire screen, not just the active window A browser permission prompt may appear the first time to allow screen access - Controls: only, “Click to upload”, entire screen - Next: Once permission is granted, the capture completes automatically. Full procedure: 1. The capture is triggered only when “Click to upload” is selected 2. The image includes the entire screen, not just the active window 3. A browser permission prompt may appear the first time to allow screen access Once permission is granted, the capture completes automatically. ### **Screenshot Successfully Attached** After the screen is captured: - The image appears as an attachment in the submission form - A confirmation indicator shows the file was added successfully - The screenshot is sent along with your feedback or bug report ![Screenshot Successfully Attached (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155064211417/original/dfK4Sq_6vS8c3jFUYPyxo9fz7xwDho7tJQ.png) **Screenshot Successfully Attached (image 4 of 4)** This screenshot appears in the "Screenshot Successfully Attached" section of "How to Submit Feedback or Report a Bug in GHL Customer Care". The text alongside this image reads: The image appears as an attachment in the submission form A confirmation indicator shows the file was added successfully The screenshot is sent along with your feedback or bug report. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Automatic full-screen capture helps. - What this covers: The image appears as an attachment in the submission form A confirmation indicator shows the file was added successfully The screenshot is sent along with your feedback or bug report - Fields: The image appears as an attachment in the submission form - Next: Automatic full-screen capture helps: Full procedure: 1. The image appears as an attachment in the submission form 2. A confirmation indicator shows the file was added successfully 3. The screenshot is sent along with your feedback or bug report ### **Why This Matters** Automatic full-screen capture helps: - Reduce back-and-forth communication with Support - Speed up investigation and resolution - Capture UI context that partial screenshots may miss - Improve accuracy when diagnosing complex issues --- ## **Frequently Asked Questions** **Q: Does the screen capture happen automatically?** Yes. The capture occurs automatically when **“Click to upload”** is clicked. **Q: What part of the screen is captured?** The entire screen is captured at high resolution. **Q: Can I choose a specific window instead?** No. Full-screen capture ensures complete diagnostic context. **Q: Is this only for bug reports?** It applies when submitting feedback or reporting technical issues using **Click to upload**. --- ## **Related Articles** - [**24/7 Customer Support Options**](https://docs.ghlcustomercare.com/docs/customer-support/general-support-info/24-7-customer-support-options) - **[How to Enable Support Access for Your GHL Customer Care Account](https://docs.ghlcustomercare.com/docs/customer-support/general-support-info/how-to-enable-support-access-for-your-ghl-customer-care-account)**  - **[Labs Features - Complete Overview](https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/labs-features-complete-overview)** --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com