# Client Portal App - Custom mobile app notifications

> TABLE OF CONTENTS Overview Action Name Action Description Action Details How to Configure Example Additional Notes Overview The Smart Push Notification…

- Source: https://docs.ghlcustomercare.com/docs/client-portal/client-portal-2/client-portal-app-custom-mobile-app-notifications
- Section: Client Portal / Client Portal
- Reading time: 2 min
- Images: 2, each explained below
- Modified on Thu, 6 Feb, 2025 at 12:38 AM

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Action Name](#action-name)
-   [Action Description](#action-description)
-   [Action Details](#action-details)
-   [How to Configure](#how-to-configure)
-   [Example](#example)
-   [Additional Notes](#additional-notes)

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### **Overview**

The **Smart Push Notification** action allows users to send personalized push notifications to their contacts via the Client Portal. These notifications can include customized titles and messages and redirect users to specific pages such as **Communities** or **Courses** to enhance engagement.

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### **Action Name**

Smart Push Notification

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### **Action Description**

This action enables users to send engaging push notifications through workflows. It allows customization of the notification's title and message, supports dynamic personalization using placeholders, and provides redirection options within the Client Portal for seamless user interaction.

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### **Action Details**

| **Field Name** | **Description** | **Mandatory** |
| --- | --- | --- |
| **Action Name** | Pre-filled as "Smart Push Notification." | No |
| **Title** | Enter a catchy title for the notification (max: 100 characters). Supports placeholders like `{{contact.first_name}}`. | Yes |
| **Message Body** | The main content of the notification (max: 300 characters). Supports placeholders like `{{contact.last_name}}`. | Yes |
| **Redirection** | Select where the user will be redirected after clicking the notification. Options: Communities, Courses. | Yes |

![Action Details (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041098978/original/kPjkNiM4x2hB9YkTlZwJ31hSykrDgnwSMQ.png)

**Action Details (image 1 of 2)**

This screenshot appears in the "Action Details" section of "Client Portal App - Custom mobile app notifications". The text alongside this image reads: Field Name Description Mandatory Action Name Pre-filled as "Smart Push Notification." No Title Enter a catchy title for the notification (max: 100 characters). Supports placeholders like {{contact.first_name}}. Yes Message Body The main content of the notification (max: 300 characters). Supports…. Immediately after, the guide continues: Add the Action to a Workflow Configure the Fields Save and Activate.
- What to fill in: Field Name Description Mandatory Action Name Pre-filled as "Smart Push Notification." No Title Enter a catchy title for the notification (max: 100 characters). Supports placeholders like {{contact.first_name}}. Yes Message Body The main content of the notification (max: 300 characters). Supports placeholders like {{contact.last_name}}. Yes Redirection Select where the user will be redirected after clicking the notification. Options: Communities, Courses. Yes
- Controls: Field Name, Description, Mandatory, Action Name, Title, Message Body, Redirection
- Next: Add the Action to a Workflow Configure the Fields Save and Activate

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### **How to Configure**

1.  **Add the Action to a Workflow**
    
    -   Navigate to **Automation > Workflows**.
    -   Open an existing workflow or create a new one.
    -   Click **\+ Add Action**, type "Smart" in the search bar, and select **Smart Push Notification**.
2.  **Configure the Fields**
    
    -   **Title:** Enter a personalized title (e.g., "Welcome {{contact.first\_name}}!").
    -   **Message Body:** Add a detailed notification message.
    -   **Redirection:** Choose the destination page (Communities or Courses).
3.  **Save and Activate**
    
    -   Click **Save Action** to confirm the configuration.
    -   Test the workflow with a sample contact.
    -   Activate the workflow once satisfied.

![How to Configure (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041099029/original/-ZvLYGBHeIqY35ix-r-xV2YC-wsSz_nOiQ.png)

**How to Configure (image 2 of 2)**

This screenshot appears in the "How to Configure" section of "Client Portal App - Custom mobile app notifications". The text alongside this image reads: Add the Action to a Workflow Configure the Fields Save and Activate. This part of the guide covers 1 field, listed below. Immediately after, the guide continues: Consider a scenario where a user wants to notify a contact about a new community post.
- How to confirm: Add the Action to a Workflow Configure the Fields Save and Activate
- Fields: Configure the Fields
- Controls: Add the Action to a Workflow, Automation > Workflows, + Add Action, Smart Push Notification, Configure the Fields, Save and Activate, Save Action
- Next: Consider a scenario where a user wants to notify a contact about a new community post:

Full procedure:

1. Add the Action to a Workflow
2. Configure the Fields
3. Save and Activate

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### **Example**

Consider a scenario where a user wants to notify a contact about a new community post:

-   **Title:** "New Community Update!"
-   **Message Body:** "Hi {{contact.first\_name}}, check out the latest post in our community."
-   **Redirection:** Select **Communities**.

When the workflow is triggered, the contact receives a push notification that redirects them to the Community page.

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### **Additional Notes**

-   This action will only send notifications to registered Client Portal users. Non-registered users will not receive notifications.
-   Use clear and concise language in titles and messages to maximize engagement.
-   Ensure all mandatory fields are filled before saving the workflow.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com