# Manually Issue Certificates

> More Tutorials from the Community https://youtu.be/pNymK-JwNik https://youtu.be/HPf-CQDk8UQ https://youtu.be/BIW1zZk2eao…

- Source: https://docs.ghlcustomercare.com/docs/certificates/templates/manually-issue-certificates
- Section: Certificates / Templates
- Reading time: 1 min
- Images: 2, each explained below
- Modified on Mon, 8 Apr, 2024 at 10:18 AM

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### More Tutorials from the Community

[https://youtu.be/pNymK-JwNik](https://youtu.be/pNymK-JwNik)

[https://youtu.be/HPf-CQDk8UQ](https://youtu.be/HPf-CQDk8UQ)

[https://youtu.be/BIW1zZk2eao](https://youtu.be/BIW1zZk2eao)

[https://www.youtube.com/watch?v=krJFr-yAWdY](https://www.youtube.com/watch?v=krJFr-yAWdY)

We're excited to introduce a new feature: **Offline Certificates**. This functionality allows you to send certificates manually to any contact, making it easier to manage certifications for testing purposes or for courses not hosted on GHL Customer Care. Whether you're conducting offline training or wish to issue certificates for external courses, this feature offers a seamless way to acknowledge your learners' achievements.

**TABLE OF CONTENTS**

-   [How to Send Manual/Offline Certificates](#how-to-send-manual-offline-certificates)

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## How to Send Manual/Offline Certificates

### Step 1: Navigate to Certificates

-   Log in to your GHL Customer Care account.
-   From the dashboard, select "Memberships" from the menu.
-   Click on "Certificates" to access the certificate management area.

### Step 2: Choose or Create a Certificate Template

-   You have the option to select an existing certificate template or create a new one from scratch.  
     

### Step 3: Send the Certificate

-   Once you've chosen or created your certificate template, click on the "Send" button.
-   You'll be prompted to fill in details such as the instructor's name and the recipient's email. If the recipient is not already a contact, you can add them by selecting "Add New".
-   After entering the required information, click "Send".
    
    
![Step 3 of 3: After entering the required information, click "Send"](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155023522926/original/OaKaCNbB9BdHuZilrzCrUtlzS7SZ06LlRA.png)

**Step 3 of 3: After entering the required information, click "Send"**

This screenshot accompanies step 3 of 3 in the "Step 3: Send the Certificate" section of "Manually Issue Certificates". At this point in the walkthrough you after entering the required information, click "Send".
- What to click: After entering the required information, click "Send".

Full procedure:

1. Once you've chosen or created your certificate template, click on the "Send" button.
2. You'll be prompted to fill in details such as the instructor's name and the recipient's email. If the recipient is not already a contact, you can add them by selecting "Add New".
3. After entering the required information, click "Send".  <- this image

    

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![Step 4: Certificate Delivery (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155023523032/original/E0nmxlNTIVzGzqk4ByJH0ZAoc_-KY0OSRw.png)

**Step 4: Certificate Delivery (image 2 of 2)**

This screenshot appears in the "Step 4: Certificate Delivery" section of "Manually Issue Certificates". The text alongside this image reads: Once you've chosen or created your certificate template, click on the "Send" button. You'll be prompted to fill in details such as the instructor's name and the recipient's email. If the recipient is not already a contact, you can add them by selecting "Add New". After entering the required…. Immediately after, the guide continues: An email will be dispatched to the learner containing a link to download their certificate in PDF format.
- What to fill in: Once you've chosen or created your certificate template, click on the "Send" button. You'll be prompted to fill in details such as the instructor's name and the recipient's email. If the recipient is not already a contact, you can add them by selecting "Add New". After entering the required information, click "Send".
- Next: An email will be dispatched to the learner containing a link to download their certificate in PDF format.

Step 4: Certificate Delivery

-   An email will be dispatched to the learner containing a link to download their certificate in PDF format.  
     

### Step 5: Tracking Issued Certificates

-   To view a record of all certificates you've sent, navigate back to "Memberships" > "Certificates" and select "Issued Certificates". This section provides a comprehensive list of all certificates issued, allowing for easy tracking and management.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com