# When {{appointment.start_time}} or any other appointment custom values are not showing up

> When {{appointment.start_time}} or any other appointment custom values are not showing Or When the appointment reminder campaign is not firing properly…

- Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/troubleshooting-calendars/when-appointment-start-time-or-any-other-appointment-custom-values-are-not-showi
- Section: Calendars & Appointments / Troubleshooting Calendars
- Reading time: 1 min
- Images: 7, each explained below
- Modified on Tue, 27 Apr, 2021 at 6:24 PM

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When **{{appointment.start\_time}}** or **any other appointment custom values** are not showing

Or When the appointment reminder campaign is not firing properly according to the appointment start time:

Or when the Add to Google calendar / Add to iCal/Outlook link is not working when sending a test email.

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![Figure 1](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666282/original/q4MMHhuPiMD37Wp6ThVJqi-NqsWQv6AF_Q.png)

**Figure 1**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: Or when the Add to Google calendar / Add to iCal/Outlook link is not working when sending a test email. Immediately after, the guide continues: We will need the Appointment or Customer booked appointment trigger in order for the {{appointment.start_time}} or any other appointments custom values to show up. To test the Custom Values, you will need to book an actual appointment.
- What this covers: Or when the Add to Google calendar / Add to iCal/Outlook link is not working when sending a test email.
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed
- Next: We will need the Appointment or Customer booked appointment trigger in order for the {{appointment.start_time}} or any other appointments custom values to show up. To test the Custom Values, you will need to book an actual appointment.

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48052844868/original/4JZxe3z0S5CYdKCd8Bi5lBh62aoMBd_66w.png?1596761415)

We will need the **Appointment** or **Customer booked appointment** trigger in order for the **{{appointment.start\_time}}** or **any other appointments custom values** to show up. To test the Custom Values, you will need to book an actual appointment.

If you use the **Pipeline stage changed** as the trigger, GHL Customer Care won't know which appointment it is.

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![Figure 2](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666284/original/Apr7vQ6cP9Pwsre_hMgvqtIO9wQ31k6caA.png)

**Figure 2**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you use the Pipeline stage changed as the trigger, GHL Customer Care won't know which appointment it is. Immediately after, the guide continues: We need to use Appointment or Customer booked appointment as the workflow trigger.
- What this covers: If you use the Pipeline stage changed as the trigger, GHL Customer Care won't know which appointment it is.
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed
- Next: We need to use Appointment or Customer booked appointment as the workflow trigger:

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48043961455/original/DIXR2nEa75kIzA_3KDdiSjyIa-IonFjyig.png?1591812887)

Same with Workflows:

We need to use **Appointment** or **Customer booked appointment** as the workflow trigger:

To test the Custom Values, you will need to **book an actual appointment**.

![Figure 3](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666389/original/4zeTLl0yXB_Pr9oY0Y0xUpibOh4SDj6C3w.png)

**Figure 3**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: To test the Custom Values, you will need to book an actual appointment. Immediately after, the guide continues: If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date.
- What this covers: To test the Custom Values, you will need to book an actual appointment.
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed
- Next: If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date.

If you need to manually add the lead to the **Appointment Reminder** Campaign, you will need to select the **appointment start time** as the **event start date.**

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![Figure 4](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666281/original/J49Z7zBy-fLeedsG7RyZzHAF4thoqgtelA.png)

**Figure 4**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date. Immediately after, the guide continues: To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the….
- What to choose: If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date.
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed
- Next: To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new appointment time.

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48043961457/original/eb744U-ucYRPt_GWsfy1HdfBgbXdkgHO1A.png?1591812887)

To reschedule manually, you could go to the **Appointments** tab on the right and switch **Confirmed** to **Reschedule**. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new appointment time.

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![Figure 5](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666283/original/2a6LrAcwyEAM1mTDqVEmoHE4yEv4k8Lh1w.png)

**Figure 5**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new…. Immediately after, the guide continues: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign.
- What this covers: To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new appointment time.
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed
- Next: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48043961458/original/jT-AV5ARigSw3pYBCB-OnQaNDf6h5oocww.png?1591812887)

If you want your leads to be able to reschedule themselves, you could choose the **reschedule link** from the Custom Values in the appointment reminder campaign: 

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![Figure 6](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666279/original/B61mleFlU1RUPlPPZjkA_VVNUlOixAtLXg.png)

**Figure 6**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign.
- What to choose: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48043961456/original/62vMn961ixYBFsqpWIf1BJ1mzr5jt8eWQg.png?1591812887)

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![Figure 7](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48100666278/original/qYptao1e4Ky9XNjxR8tbTemyIZp8UvAmpQ.png)

**Figure 7**

This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign.
- What to choose: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:
- Controls: {{appointment.start_time}}, any other appointment custom values, Appointment, Customer booked appointment, any other appointments custom values, Pipeline stage changed, book an actual appointment, Appointment Reminder, appointment start time, event start date., Appointments, Confirmed

](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48043961453/original/_tApzRr1QjXTOq9gDVBE7-YxuZ6TO4t_aA.png?1591812887)

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