# Locations in Services (v2)

> TABLE OF CONTENTS What is a Location? Managing Multiple Locations How to Add New Locations Setting Staff Availability for Locations FAQs What is a…

- Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/services/locations-in-services-v2
- Section: Calendars & Appointments / Services
- Reading time: 3 min
- Images: 5, each explained below
- Modified on Wed, 8 Jul at 7:35 AM

---
### **TABLE OF CONTENTS**

-   [What is a Location?](#what-is-a-location)
-   [Managing Multiple Locations](#managing-multiple-locations)
-   [How to Add New Locations](#how-to-add-new-locations)
-   [Setting Staff Availability for Locations](#setting-staff-availability-for-locations)
-   [FAQs](#faqs)

---

## What is a Location?

A **location** is the place where your service takes place — essentially, the meeting point between you and your customer. This could be your office, a store, or any physical address.

When you first set up your account, a **default location** is automatically created using the business address entered in **Settings > Business Profile**.

-   This is ideal for businesses operating from a single location.
    
-   You can update these details anytime in **Calendar Settings > Services > Locations tab** by clicking **Edit** and making the necessary changes.
    

![What is a Location? (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054380527/original/aNY37RfgPKImI9iTUSwxkHuRiGHyVdJAWg.png)

**What is a Location? (image 1 of 5)**

This screenshot appears in the "What is a Location?" section of "Locations in Services (v2)". The text alongside this image reads: This is ideal for businesses operating from a single location. You can update these details anytime in Calendar Settings > Services > Locations tab by clicking Edit and making the necessary changes. The navigation path used here is Calendar Settings > Services > Locations. Immediately after, the guide continues: If your business operates from more than one physical location, you can activate the Multiple Locations option. This feature is designed for businesses with multiple branches or offices.

- Path: Calendar Settings > Services > Locations
- What this covers: This is ideal for businesses operating from a single location. You can update these details anytime in Calendar Settings > Services > Locations tab by clicking Edit and making the necessary changes.
- Controls: location, default location, Settings > Business Profile, Edit
- Next: If your business operates from more than one physical location, you can activate the Multiple Locations option. This feature is designed for businesses with multiple branches or offices.

Full procedure:

1. This is ideal for businesses operating from a single location.
2. You can update these details anytime in Calendar Settings > Services > Locations tab by clicking Edit and making the necessary changes.

---

## Managing Multiple Locations

If your business operates from more than one physical location, you can activate the **Multiple Locations** option. This feature is designed for businesses with multiple branches or offices.

To enable this:

1.  Go to **Calendar Settings > Services**.
    
2.  Under **Global Settings**, toggle on **Enable Multiple Locations**.
    
3.  Once activated, you can add more locations under the **Locations tab**.
    

![Managing Multiple Locations (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054380709/original/D81sA1XuUhH-V0APmqA3W3e-23N1Rz935Q.png)

**Managing Multiple Locations (image 2 of 5)**

This screenshot appears in the "Managing Multiple Locations" section of "Locations in Services (v2)". The text alongside this image reads: Go to Calendar Settings > Services. Under Global Settings, toggle on Enable Multiple Locations. Once activated, you can add more locations under the Locations tab. The navigation path used here is Calendar Settings > Services. Immediately after, the guide continues: Configured location details are used throughout the booking experience, including the mobile appointment view. Clear location display helps staff and customers act faster when an appointment is tied to a physical address or a virtual….

- Path: Calendar Settings > Services
- Where to go: Go to Calendar Settings > Services. Under Global Settings, toggle on Enable Multiple Locations. Once activated, you can add more locations under the Locations tab.
- Controls: Multiple Locations, Calendar Settings > Services, Global Settings, Enable Multiple Locations, Locations tab
- Next: Configured location details are used throughout the booking experience, including the mobile appointment view. Clear location display helps staff and customers act faster when an appointment is tied to a physical address or a virtual meeting link.

Full procedure:

1. Go to Calendar Settings > Services.
2. Under Global Settings, toggle on Enable Multiple Locations.
3. Once activated, you can add more locations under the Locations tab.

---

## **How Location Details Appear in Mobile Service v2 Appointments**

Configured location details are used throughout the booking experience, including the mobile appointment view. Clear location display helps staff and customers act faster when an appointment is tied to a physical address or a virtual meeting link.

In mobile Service v2 appointments, location details can display as:

-   a full physical address
-   a virtual meeting URL
-   a location name when a full address is not available

Depending on the appointment type, mobile users can also copy the displayed location value and use quick actions such as View Location or Join Meeting.

For the mobile appointment workflow, refer to <span style="color:blue">Manage Service v2 Appointments in the Mobile App</span>.

---

## How to Add New Locations

After enabling multiple locations, you can add new ones by following these steps:

1.  Navigate to the **Locations tab**.
    
2.  Click **Add New**.
    
3.  Upload a location image (this will appear on the booking page).
    
4.  Enter the location name, phone number, and address.
    
5.  Click **Save Location**.
    

**Note:** Online locations (e.g., Zoom, Google Meet) are not yet directly supported. As a workaround, you can generate a static video conferencing link and enter it in the **Address** field.

![How to Add New Locations (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054381074/original/dr9KM_9SWByEeO_BHq7_W7HEd3QbZPmDrg.png)

**How to Add New Locations (image 3 of 5)**

This screenshot appears in the "How to Add New Locations" section of "Locations in Services (v2)". The text alongside this image reads: Note: Online locations (e.g., Zoom, Google Meet) are not yet directly supported. As a workaround, you can generate a static video conferencing link and enter it in the Address field. Immediately after, the guide continues: Once locations are created, you need to configure staff availability so that services are properly assigned to the correct locations.
- What to fill in: Note: Online locations (e.g., Zoom, Google Meet) are not yet directly supported. As a workaround, you can generate a static video conferencing link and enter it in the Address field.
- Controls: Locations tab, Add New, Save Location, Address
- Next: Once locations are created, you need to configure staff availability so that services are properly assigned to the correct locations.

Full procedure:

1. Navigate to the Locations tab.
2. Click Add New.
3. Upload a location image (this will appear on the booking page).
4. Enter the location name, phone number, and address.
5. Click Save Location.

![How to Add New Locations (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054381101/original/54DUoY3wcIi_1KBs3OuFWfnAhYHtnPweuA.png)

**How to Add New Locations (image 4 of 5)**

This screenshot appears in the "How to Add New Locations" section of "Locations in Services (v2)". The text alongside this image reads: Note: Online locations (e.g., Zoom, Google Meet) are not yet directly supported. As a workaround, you can generate a static video conferencing link and enter it in the Address field. Immediately after, the guide continues: Once locations are created, you need to configure staff availability so that services are properly assigned to the correct locations.
- What to fill in: Note: Online locations (e.g., Zoom, Google Meet) are not yet directly supported. As a workaround, you can generate a static video conferencing link and enter it in the Address field.
- Controls: Locations tab, Add New, Save Location, Address
- Next: Once locations are created, you need to configure staff availability so that services are properly assigned to the correct locations.

Full procedure:

1. Navigate to the Locations tab.
2. Click Add New.
3. Upload a location image (this will appear on the booking page).
4. Enter the location name, phone number, and address.
5. Click Save Location.

---

## Setting Staff Availability for Locations

Once locations are created, you need to configure **staff availability** so that services are properly assigned to the correct locations.

To set this up:

1.  Go to **Calendar Settings > Services >** **Staff > Edit a staff member**.
    
2.  Navigate to the **Assign Services** tab and assign the required services.
    
3.  Then, navigate to the **Weekly Working Hours** tab.
    
4.  Add the staff member’s working hours based on their availability for a particular service at a specific location.
    

Staff members can be assigned to multiple locations with different schedules, giving flexibility in how services are 

offered.

⚠️ **Important:** For locations to appear during the booking process, they must be linked to staff availability in the **Staff Settings**.

![Setting Staff Availability for Locations (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054381772/original/cKgg8nUEREa8Qq0qvgDCIKlq0laRrKd2DQ.png)

**Setting Staff Availability for Locations (image 5 of 5)**

This screenshot appears in the "Setting Staff Availability for Locations" section of "Locations in Services (v2)". The text alongside this image reads: ⚠️ Important: For locations to appear during the booking process, they must be linked to staff availability in the Staff Settings. The navigation path used here is Calendar Settings > Services > Staff > Edit. Immediately after, the guide continues: 1. Do I need to create a location if I only operate from one place? No. A default location is automatically created using the address in your Business Profile. You only need to create new locations if you operate from multiple places.

- Path: Calendar Settings > Services > Staff > Edit
- What this covers: ⚠️ Important: For locations to appear during the booking process, they must be linked to staff availability in the Staff Settings.
- Controls: staff availability, Calendar Settings > Services >, Staff > Edit a staff member, Assign Services, Weekly Working Hours, Staff Settings
- Next: 1. Do I need to create a location if I only operate from one place? No. A default location is automatically created using the address in your Business Profile. You only need to create new locations if you operate from multiple places.

Full procedure:

1. Go to Calendar Settings > Services > Staff > Edit a staff member.
2. Navigate to the Assign Services tab and assign the required services.
3. Then, navigate to the Weekly Working Hours tab.
4. Add the staff member’s working hours based on their availability for a particular service at a specific location.

---

## FAQs

**1\. Do I need to create a location if I only operate from one place?**  
No. A default location is automatically created using the address in your **Business Profile**. You only need to create new locations if you operate from multiple places.

**2\. Can I edit the default location?**  
Yes. Go to **Calendar Settings > Services > Locations tab**, click **Edit**, and update the details.

**3\. Can I use an online location like Zoom or Google Meet?**  
Online locations are not directly supported yet. However, you can paste a static video conferencing link (e.g., Zoom, Google Meet) in the **Address** field as a workaround.

**4\. What happens if I don’t assign staff availability to a location?**  
If staff availability is not linked to a location, that location will not appear as an option during the booking process.

**5\. Can staff members work in multiple locations?**  
Yes. Staff can be assigned to more than one location with different schedules, giving you flexibility across branches.

**6\. Where will customers see the location information?**  
Customers will see the selected location details (including the image, name, and address) on the booking page and in their appointment confirmation.

**7\. Can I delete a location?**  
Yes, you can delete additional locations created in your account. **However, the default location cannot be deleted**. You can only edit its details if needed.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com