# How to Set Up WhatsApp Notifications for Rentals > Configure WhatsApp notifications for your rental calendar in GHL Customer Care. Automate booking confirmations, reminders, cancellations, and follow-ups via WhatsApp. - Source: https://docs.ghlcustomercare.com/docs/calendars-and-appointments/rentals/how-to-set-up-whatsapp-notifications-for-rentals - Section: Calendars & Appointments / Rentals - Reading time: 9 min - Images: 4, each explained below - Modified on Thu, 6 Aug at 4:00 AM --- Rentals Calendar # WhatsApp Notifications for Rentals Reach renters on the channel they check most with automated WhatsApp messages for booking confirmations, reminders, cancellations, and follow-ups. What You'll Learn This guide walks through how to enable WhatsApp as a notification channel for your Rental bookings, configure recipient settings for customers and internal teams, and manage templates using GHL Customer Care's built-in tools. By the end, you'll know how to set up automated WhatsApp messages for every stage of the rental lifecycle—from unconfirmed bookings to post-rental follow-ups. Table of Contents [1What is WhatsApp Notifications for Rentals?](#section-1) [2Key Benefits](#section-2) [3Supported Rental Event Types](#section-3) [4Recipient Configuration](#section-4) [5WhatsApp Templates](#section-5) [6Testing & Managing Notifications](#section-6) [7Requirements & Best Practices](#section-7) [8How to Set Up WhatsApp Notifications](#section-8) [9Related Articles](#section-related) [10Frequently Asked Questions](#section-faq) ## 1What is WhatsApp Notifications for Rentals? WhatsApp Notifications for Rentals adds WhatsApp as a delivery channel for your Rental booking notifications in GHL Customer Care. Instead of relying only on email or in-app alerts, you can send automated WhatsApp messages for key booking events such as confirmations, cancellations, reminders, and follow-ups. This capability builds on your existing Rentals Global Settings so that every listing using those global notification rules can automatically benefit from WhatsApp messaging once you enable it and select approved WhatsApp templates for each event type. ## 2Key Benefits Using WhatsApp for Rental notifications helps your business communicate faster and more reliably with both customers and internal stakeholders. **Higher show-up and response rates** — WhatsApp messages are typically seen and read faster than email, helping renters confirm, reschedule, or respond before it's too late. **Mobile-first communication for every booking** — Renters receive instant updates on their phones when a booking is unconfirmed, confirmed, canceled, rescheduled, or completed. **Reduced manual follow-up** — Automated WhatsApp reminders and follow-ups cut down on phone calls and one-off texts while still feeling personal. **Per-recipient control** — Configure separate WhatsApp messages for your customer (Contact) and any Business recipient (such as a property owner or partner), so each party receives only what they need. **Template-based, compliant messaging** — Use approved WhatsApp templates for predictable formatting, compliance with Meta's policies, and cost transparency. **Consistent communication across listings** — Because WhatsApp is configured under Rentals → Global Settings, it applies wherever those global notification rules are used, giving your whole rentals operation a consistent experience. ## 3Supported Rental Event Types Understanding which Rental events can trigger WhatsApp messages helps you design a complete communication journey around each booking lifecycle. GHL Customer Care supports WhatsApp notifications for all standard Rental booking events: Event Type 1 Unconfirmed Triggered when a booking is created but still awaiting approval. Event Type 2 Booked (Confirmed) Triggered when a booking changes from unconfirmed to confirmed. Event Type 3 Canceled Triggered when a booking is canceled or marked invalid. Event Type 4 Rescheduled Triggered when dates or times for a booking are changed. Event Type 5 Reminder One or more reminders sent before the rental start time. Event Type 6 Follow-up Messages sent after the rental ends for reviews, feedback, upsells, or additional services. Each event type appears as a separate notification row under Global settings → Notifications for Rentals. You can enable WhatsApp per event, which means you might use WhatsApp only for Reminders and Follow-ups while keeping confirmation emails via Email/In-App, or enable WhatsApp for all events to create a fully mobile-first experience. ## 4Recipient Configuration Recipient configuration determines who receives each WhatsApp message. This allows you to keep customers informed while also notifying the business or partner accounts that need operational details. When editing a Rental notification and switching to the WhatsApp tab, you'll see recipient options: Recipient Type 1 Contact The renter who made the booking (pulled from the booking form or contact record). Recipient Type 2 Business A business-side recipient, such as your internal operations number, a property owner or asset owner, or a partner company that fulfills the rental. Key Concepts **Per-recipient toggles:** You can enable WhatsApp for Contacts, Business, or both. If you only want internal operational alerts on WhatsApp, enable Business and leave Contact off. **Per-recipient templates:** Contacts and Business can each have their own WhatsApp template for the same event. For example, your Contact Reminder template might include friendly, customer-facing instructions and directions, while your Business Reminder template includes booking ID, dates, asset name, and internal notes. **Different language or tone per recipient:** You might maintain a more formal template for Business recipients and a more conversational tone for Contacts, while still using the same trigger event. ## 5WhatsApp Templates WhatsApp templates define the content your renters and business recipients receive. Because WhatsApp Business messages must use approved templates for outbound, business-initiated notifications, managing these templates correctly is essential. Each Rental notification type (Unconfirmed, Booked, Canceled, Rescheduled, Reminder, Follow-up) provides: Template Feature 1 Default WhatsApp Template GHL Customer Care provides a default template for each event that you can use as-is, customize (where allowed), or replace with another approved template. Template Feature 2 Template Selection Per Recipient For each recipient type (Contact vs. Business), you can keep the default template, select a different approved template from the dropdown, or create a new template if you need a different structure or language. Template Feature 3 In-App Template Builder Use the built-in WhatsApp template builder to create new templates that follow Meta's formatting requirements and include variables (like customer name, booking dates, listing name) using merge fields and custom values, similar to email and SMS. Template Feature 4 Fetch WhatsApp Templates Click **Fetch WhatsApp templates** to refresh the dropdown with the latest approved templates from your WhatsApp Business account. This is useful when templates have been added or approved outside of GHL Customer Care. Template Best Practices Keep messages clear and concise, especially for reminders and follow-ups. Use friendly but professional language that matches your brand. Clearly state key booking details: dates, times, asset name, location, and any required actions (confirm, reschedule, payment, pickup instructions). Avoid unsupported media types or formatting that may cause delivery issues; stick to supported template content formats. ## 6Testing & Managing Notifications Testing your WhatsApp notifications before going live ensures that renters receive the right details and that you stay within WhatsApp's requirements and limits. Testing Tool 1 Send Test WhatsApp Notification For each notification type, use the **Send test WhatsApp notification** button to preview the exact message content and formatting, confirm merge fields resolve correctly (names, dates, listing details), and validate that the correct recipient template (Contact vs. Business) is being used. Testing Tool 2 Reviewing Message Status & Delivery After going live, check the conversation in the contact's conversation view or WhatsApp logs to ensure messages are being delivered. Investigate any delivery errors—these can stem from invalid numbers, unapproved templates, or unsupported message types. Testing Tool 3 Monitoring Usage, Pricing & Limits Because WhatsApp uses per-message pricing and has messaging limits, review your WhatsApp Billing & Pricing Guide to understand how template messages are billed (Marketing, Utility, Authentication, Service) and plan your rental notifications accordingly. Keep an eye on your WhatsApp messaging limits if you're sending large volumes of Rental reminders and follow-ups, as high usage across the account counts against the same limit pool. ## 7Requirements & Best Practices Ensuring that your WhatsApp setup is healthy and compliant prevents delivery issues and protects your sender reputation. Key Requirements **Connected WhatsApp Business Account:** Your WhatsApp Business Account must be properly connected and verified in GHL Customer Care. The same connection is used across WhatsApp messaging features, including Rentals notifications. **Approved WhatsApp Templates Only:** Outbound notifications (like reminders, follow-ups, confirmations) must use Meta-approved templates. Template approvals, message category (Marketing vs. Utility), and quality ratings can impact cost and messaging limits. **Accurate Phone Numbers with Country Codes:** Rental contacts and Business recipients must have valid WhatsApp-enabled numbers with country codes to ensure delivery. Best Practice 1 **Use Utility/Service templates where appropriate.** For time-sensitive rental updates (confirmations, reminders, check-in details), using Utility or Service categories can be more cost-effective and policy-aligned than Marketing templates. Best Practice 2 **Avoid unsupported message types.** Stick to supported message formats (text, basic media, template messages, interactive buttons). Avoid polls, ephemeral messages, or other unsupported formats that may fail or show as "unsupported message." Best Practice 3 **Monitor quality and messaging volume.** High complaint rates or low engagement on Marketing-style templates can affect your messaging limits. As your rentals business grows, review messaging limits and, if needed, follow Meta's scaling paths to increase them. Step-by-Step Ready to Configure WhatsApp? Follow the detailed setup process below to enable WhatsApp notifications for your Rentals. ## 8How to Set Up WhatsApp Notifications Setting up WhatsApp in Rentals is a one-time configuration that unlocks automated, mobile-first communication for all your Rental listings using Global Settings. Step 1 Confirm WhatsApp is Connected Go to your GHL Customer Care WhatsApp or Integrations area and ensure a WhatsApp Business Account and phone number are connected and active for your sub-account. ![How to Set Up WhatsApp Notifications (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077765137/original/x33W5Dl0Vc4Ia4TvGUO9QO9W7rGX0oVahA.png) **How to Set Up WhatsApp Notifications (image 1 of 4)** This screenshot appears in the "How to Set Up WhatsApp Notifications" section of "How to Set Up WhatsApp Notifications for Rentals". For context, this section explains: Rentals Calendar WhatsApp Notifications for Rentals Reach renters on the channel they check most with automated WhatsApp messages for booking confirmations, reminders, cancellations, and follow-ups. What You'll Learn This guide walks through how to enable WhatsApp as a notification channel for…. This part of the guide covers 3 fields, listed below. - Fields: Global Settings in Rentals, Rentals Calendars – Overview & How to Get Started, WhatsApp Billing & Pricing Guide - Controls: Higher show-up and response rates, Reduced manual follow-up, Per-recipient control, Template-based, compliant messaging, Consistent communication across listings, Fetch WhatsApp templates, Send test WhatsApp notification, Avoid unsupported message types., Monitor quality and messaging volume., Calendars → Calendar Settings, Rentals, Global settings Full procedure: 1. Global Settings in Rentals 2. Rentals Calendars – Overview & How to Get Started 3. Calendar: Email, In-App, SMS & WhatsApp Appointment Notifications 4. WhatsApp Billing & Pricing Guide Step 2 Open Rentals Global Settings Navigate to **Calendars → Calendar Settings**. Select **Rentals**, then click **Global settings** and open the **Notifications** tab. ![How to Set Up WhatsApp Notifications (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077765289/original/u5m1XxcghMjXVcxbWVSuMyp7qeKK0C5i8w.png) **How to Set Up WhatsApp Notifications (image 2 of 4)** This screenshot appears in the "How to Set Up WhatsApp Notifications" section of "How to Set Up WhatsApp Notifications for Rentals". For context, this section explains: Rentals Calendar WhatsApp Notifications for Rentals Reach renters on the channel they check most with automated WhatsApp messages for booking confirmations, reminders, cancellations, and follow-ups. What You'll Learn This guide walks through how to enable WhatsApp as a notification channel for…. This part of the guide covers 3 fields, listed below. - Fields: Global Settings in Rentals, Rentals Calendars – Overview & How to Get Started, WhatsApp Billing & Pricing Guide - Controls: Higher show-up and response rates, Reduced manual follow-up, Per-recipient control, Template-based, compliant messaging, Consistent communication across listings, Fetch WhatsApp templates, Send test WhatsApp notification, Avoid unsupported message types., Monitor quality and messaging volume., Calendars → Calendar Settings, Rentals, Global settings Full procedure: 1. Global Settings in Rentals 2. Rentals Calendars – Overview & How to Get Started 3. Calendar: Email, In-App, SMS & WhatsApp Appointment Notifications 4. WhatsApp Billing & Pricing Guide Step 3 ### **Open Notifications and Choose an Event** Under **Rentals**, click **Global settings**, then select **Notifications** from the left-hand menu. The Notifications page displays each rental booking event such as **Unconfirmed**, **Confirmation (Booked)**, **Cancellation**, **Rescheduled**, **Reminder**, and **Follow-up**—along with its available delivery channels. Find the event for which you want to configure WhatsApp notifications, then click the **Edit (pencil) icon** on the right side of that event’s row to open its notification settings. ![Open Notifications and Choose an Event (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077767539/original/HAZiqV5IY9Ku9oohysYotCMSJ6jXno6vNQ.png) **Open Notifications and Choose an Event (image 3 of 4)** This screenshot appears in the "Open Notifications and Choose an Event" section of "How to Set Up WhatsApp Notifications for Rentals". For context, this section explains: Rentals Calendar WhatsApp Notifications for Rentals Reach renters on the channel they check most with automated WhatsApp messages for booking confirmations, reminders, cancellations, and follow-ups. What You'll Learn This guide walks through how to enable WhatsApp as a notification channel for…. This part of the guide covers 3 fields, listed below. - Fields: Global Settings in Rentals, Rentals Calendars – Overview & How to Get Started, WhatsApp Billing & Pricing Guide - Controls: Higher show-up and response rates, Reduced manual follow-up, Per-recipient control, Template-based, compliant messaging, Consistent communication across listings, Fetch WhatsApp templates, Send test WhatsApp notification, Avoid unsupported message types., Monitor quality and messaging volume., Calendars → Calendar Settings, Rentals, Global settings Full procedure: 1. Global Settings in Rentals 2. Rentals Calendars – Overview & How to Get Started 3. Calendar: Email, In-App, SMS & WhatsApp Appointment Notifications 4. WhatsApp Billing & Pricing Guide Step 4 Enable WhatsApp for That Event Go to the **WhatsApp** tab within the notification and turn the WhatsApp toggle **ON** to activate this channel for that event. ![Open Notifications and Choose an Event (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155077767834/original/SyYnrvSTdxL4JbJlyHSb3MDDHwG6_3lURQ.png) **Open Notifications and Choose an Event (image 4 of 4)** This screenshot appears in the "Open Notifications and Choose an Event" section of "How to Set Up WhatsApp Notifications for Rentals". For context, this section explains: Rentals Calendar WhatsApp Notifications for Rentals Reach renters on the channel they check most with automated WhatsApp messages for booking confirmations, reminders, cancellations, and follow-ups. What You'll Learn This guide walks through how to enable WhatsApp as a notification channel for…. This part of the guide covers 3 fields, listed below. - Fields: Global Settings in Rentals, Rentals Calendars – Overview & How to Get Started, WhatsApp Billing & Pricing Guide - Controls: Higher show-up and response rates, Reduced manual follow-up, Per-recipient control, Template-based, compliant messaging, Consistent communication across listings, Fetch WhatsApp templates, Send test WhatsApp notification, Avoid unsupported message types., Monitor quality and messaging volume., Calendars → Calendar Settings, Rentals, Global settings Full procedure: 1. Global Settings in Rentals 2. Rentals Calendars – Overview & How to Get Started 3. Calendar: Email, In-App, SMS & WhatsApp Appointment Notifications 4. WhatsApp Billing & Pricing Guide Step 5 Select Recipients Choose whether to send this WhatsApp notification to **Contact** (the renter), **Business** (internal or partner number), or both. Enable or disable each recipient depending on your workflow (for example, Reminders to Contact only; Booked notifications to both). Step 6 Assign WhatsApp Templates Per Recipient For **Contact**, choose the default template, a different approved template from the dropdown, or create a new template via the in-app builder (if available in your workflow). Repeat the same for **Business** using a template tailored to internal needs. Step 7 Fetch the Latest Templates (Optional) Click **Fetch WhatsApp templates** to sync any newly created or newly approved templates from your WhatsApp Business account. Step 8 Send a Test WhatsApp Notification Click **Send test WhatsApp notification**. Enter a test WhatsApp number (usually your own or a team member's) and validate content, formatting, and that the correct template is used for each recipient type. Step 9 Save Your Configuration Click **Save** on the notification drawer. Repeat steps 3–8 for any other notification types (Unconfirmed, Booked, Canceled, Rescheduled, Reminder, Follow-up) where you want WhatsApp enabled. Step 10 Create a Test Rental Booking From the Rentals Calendar View or Appointments/Bookings area, create a test booking that triggers the configured event. Confirm the WhatsApp messages are delivered as expected to the Contact and/or Business recipients. Success WhatsApp notifications are active for your Rentals. Every new booking that matches the configured event types will automatically send WhatsApp messages to the selected recipients using the templates you assigned. ## 9Related Articles - [Global Settings in Rentals](#) - [Rentals Calendars – Overview & How to Get Started](#) - [Calendar: Email, In-App, SMS & WhatsApp Appointment Notifications](#) - [WhatsApp Billing & Pricing Guide](#) ## 10Frequently Asked Questions Q: Do I need a separate WhatsApp integration just for Rentals? No. Rentals uses the same WhatsApp Business Account connection that powers other WhatsApp features in GHL Customer Care. As long as WhatsApp is connected and active for the sub-account, you can enable it for Rentals notifications. Q: Are WhatsApp Rental notifications billed differently than other WhatsApp messages? They follow the same WhatsApp per-message pricing and categorization (Marketing, Utility, Authentication, Service) used across GHL Customer Care. Check the WhatsApp Billing & Pricing Guide to understand how your specific templates will be charged. Q: Can I send WhatsApp notifications to both the renter and my internal team for the same event? Yes. Enable both Contact and Business recipients for that notification type and assign separate templates if needed. Q: What happens if a contact's phone number is not on WhatsApp? If the number is not WhatsApp-enabled, messages may fail or not be delivered. Always store valid numbers with country codes and consider using Email or SMS as a backup channel where appropriate. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com