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Voice Dictation in AI Builder & Assistant

Use GHL Customer Care voice dictation in AI Builder and Assistant to create workflows by voice. Build automations faster with speech-to-text input.

3 min read690 words6 explained imagesUpdated Mon, 2 Mar at 4:58 AM
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On this page
  1. Key Benefits of Voice Dictation
  2. Voice-to-Workflow Creation (AI Builder)
  3. Using Voice with AI Assistant
  4. Multi-Language Support
  5. How To Use Voice Dictation
  6. Frequently Asked Questions
  7. Related Articles

Speak your ideas and let GHL Customer Care do the typing. Voice Dictation in AI Builder and AI Assistant allows you to create and modify workflows using natural speech instead of manual text entry. This feature helps you build automations faster, improve accessibility, and streamline workflow creation across languages. 

TABLE OF CONTENTS

What is Voice Dictation in AI Builder & Assistant?

Voice Dictation adds speech-to-text functionality to both the Workflow AI Builder and the in-builder AI Assistant. Instead of typing prompts, you can click the microphone icon and describe what you want to build or modify. GHL Customer Care transcribes your speech and processes it the same way as a typed AI prompt, generating workflows or applying edits accordingly.

Key Benefits of Voice Dictation

Voice input removes friction from workflow creation, making automation faster and more inclusive for teams of all sizes.

  • Hands-Free Ideation: Capture automation ideas while multitasking without needing to type.

  • Faster Workflow Creation: Move from concept to structured workflow in seconds.

  • Improved Accessibility: Enables users with limited mobility or typing challenges to build workflows more easily.

  • Multi-Language Support: Dictate in any language supported by GHL Customer Care AI tools.

  • Seamless Editing: Generated workflows appear in the standard builder for review and refinement.

Voice-to-Workflow Creation (AI Builder)

AI Builder allows you to generate complete workflows using natural language. With Voice Dictation enabled, you can describe triggers, conditions, and actions verbally, and GHL Customer Care will structure them into an automation draft inside the workflow canvas.

This is ideal when creating new workflows from scratch or rapidly prototyping automation logic.

(Screenshot: AI Builder prompt box with microphone icon highlighted above the “Add Trigger” button.)

After transcription:

  • The workflow appears in the builder.

  • You can edit triggers, actions, delays, and conditions as needed.

  • You can continue refining using either voice or typed prompts

Voice-to-Workflow Creation (AI Builder) (image 1 of 6) What this shows The workflow appears in the builder. What this shows Illustrates the "Voice-to-Workflow Creation (AI Builder)" section of "Voice Dictation in AI Builder & Assistant". This animation appears in the "Voice-to-Workflow Creation (AI Builder)" section of "Voice Dictation in AI Builder & Assistant". The text alongside this image reads: The workflow appears in the builder. You can edit triggers, actions, delays, and conditions as needed. You can continue refining using either voice or typed prompts. Immediately after, the guide continues: Learn more about AI workflow generation: Workflow AI Builder: Generate and Edit Workflows with AI. Image 1 of 6 What this coversThe workflow appears in the builder. You can edit triggers, actions, delays, and conditions as needed. You can continue refining using either voice or typed prompts Next stepLearn more about AI workflow generation: Workflow AI Builder: Generate and Edit Workflows with AI
All 3 steps in this procedure
  1. The workflow appears in the builder.
  2. You can edit triggers, actions, delays, and conditions as needed.
  3. You can continue refining using either voice or typed prompts

Learn more about AI workflow generation: Workflow AI Builder: Generate and Edit Workflows with AI

Using Voice with AI Assistant

The AI Assistant inside the workflow canvas supports conversational edits and guidance. Voice Dictation allows you to speak your requests directly into the Assistant chat instead of typing.

This is best for:

  • Modifying an existing workflow

  • Asking configuration questions

  • Adding or adjusting steps incrementally

Using Voice with AI Assistant (image 2 of 6) What this shows Modifying an existing workflow Asking configuration questions Adding or adjusting steps incrementally What this shows Illustrates the "Using Voice with AI Assistant" section of "Voice Dictation in AI Builder & Assistant". This animation appears in the "Using Voice with AI Assistant" section of "Voice Dictation in AI Builder & Assistant". The text alongside this image reads: Modifying an existing workflow Asking configuration questions Adding or adjusting steps incrementally. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: “Add a 2-hour delay after the form submission trigger.” “Insert an SMS reminder before the appointment.” “How do I apply a tag when a contact replies?”. Image 2 of 6 What this coversModifying an existing workflow Asking configuration questions Adding or adjusting steps incrementally
Fields in this part of the guide Modifying an existing workflowAsking configuration questionsAdding or adjusting steps incrementally
Next step“Add a 2-hour delay after the form submission trigger.” “Insert an SMS reminder before the appointment.” “How do I apply a tag when a contact replies?”
All 3 steps in this procedure
  1. Modifying an existing workflow
  2. Asking configuration questions
  3. Adding or adjusting steps incrementally

Examples:

  • “Add a 2-hour delay after the form submission trigger.”

  • “Insert an SMS reminder before the appointment.”

  • “How do I apply a tag when a contact replies?”

Multi-Language Support

Voice Dictation works in any language supported by GHL Customer Care AI prompts. This enables global teams to create workflows using their preferred language without needing to translate instructions manually.

The AI will:

  • Transcribe your spoken language

  • Interpret intent

  • Generate the workflow in the builder interface

How To Use Voice Dictation

Proper setup ensures your browser can capture audio and that AI Builder processes your voice instructions correctly.

  1. Navigate to Automation → Workflows. Create a new workflow or open an existing one.

    Step 1 of 5: Navigate to Automation → Workflows. Create a new workflow or open an… What this shows Step 1 of 5: Navigate to Automation → Workflows. What this shows Shows where to go for step 1 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". This screenshot accompanies step 1 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". At this point in the walkthrough you navigate to Automation → Workflows. Create a new workflow or open an existing one. The next step is to locate the AI Builder prompt box above the “Add Trigger” button. Step 1 of 5Image 3 of 6 Where to goNavigate to Automation → Workflows. Create a new workflow or open an existing one.
    Buttons and menus referenced Automation → WorkflowsAI Builder prompt boxmicrophone iconSavePublish
    Next stepLocate the AI Builder prompt box above the “Add Trigger” button.
    All 5 steps in this procedure
    1. Navigate to Automation → Workflows. Create a new workflow or open an existing one. this image
    2. Locate the AI Builder prompt box above the “Add Trigger” button.
    3. Click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop).
    4. Review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow.
    5. Click Save and Publish.

  2. Locate the AI Builder prompt box above the “Add Trigger” button.

    Step 2 of 5: Locate the AI Builder prompt box above the “Add Trigger” button What this shows Step 2 of 5: Locate the AI Builder prompt box above the “Add Trigger” button. What this shows Shows what this covers for step 2 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". This animation accompanies step 2 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". At this point in the walkthrough you locate the AI Builder prompt box above the “Add Trigger” button. The next step is to click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop). Step 2 of 5Image 4 of 6 What this coversLocate the AI Builder prompt box above the “Add Trigger” button.
    Buttons and menus referenced AI Builder prompt boxAutomation → Workflowsmicrophone iconSavePublish
    Next stepClick the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop).
    All 5 steps in this procedure
    1. Navigate to Automation → Workflows. Create a new workflow or open an existing one.
    2. Locate the AI Builder prompt box above the “Add Trigger” button. this image
    3. Click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop).
    4. Review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow.
    5. Click Save and Publish.

  3. Click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop).

    Step 3 of 5: Click the microphone icon. (Grant browser microphone permissions if… What this shows Step 3 of 5: Click the microphone icon. What this shows Shows what to click for step 3 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". This animation accompanies step 3 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". At this point in the walkthrough you click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop). The next step is to review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow. Step 3 of 5Image 5 of 6 What to clickClick the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop).
    Buttons and menus referenced microphone iconAutomation → WorkflowsAI Builder prompt boxSavePublish
    Next stepReview the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow.
    All 5 steps in this procedure
    1. Navigate to Automation → Workflows. Create a new workflow or open an existing one.
    2. Locate the AI Builder prompt box above the “Add Trigger” button.
    3. Click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop). this image
    4. Review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow.
    5. Click Save and Publish.

  4. Review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow.

    Step 4 of 5: Review the generated workflow and make edits as needed. You can use… What this shows Step 4 of 5: Review the generated workflow and make edits as needed. What this shows Shows what this covers for step 4 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". This animation accompanies step 4 of 5 in the "How To Use Voice Dictation" section of "Voice Dictation in AI Builder & Assistant". At this point in the walkthrough you review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow. The next step is to click Save and Publish. Step 4 of 5Image 6 of 6 What this coversReview the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow.
    Buttons and menus referenced Automation → WorkflowsAI Builder prompt boxmicrophone iconSavePublish
    Next stepClick Save and Publish.
    All 5 steps in this procedure
    1. Navigate to Automation → Workflows. Create a new workflow or open an existing one.
    2. Locate the AI Builder prompt box above the “Add Trigger” button.
    3. Click the microphone icon. (Grant browser microphone permissions if prompted). Speak your workflow idea naturally, including triggers and actions. Click Stop (or wait for auto-stop).
    4. Review the generated workflow and make edits as needed. You can use the Voice Dictation to further edit the workflow. this image
    5. Click Save and Publish.

  5. Click Save and Publish.

Frequently Asked Questions 

Q: Does Voice Dictation require a separate subscription?
Voice Dictation is available wherever Workflow AI Builder or AI Assistant is enabled within your plan.

Q: Which languages are supported?
Any language supported by GHL Customer Care AI prompts can be used with Voice Dictation.

Q: Can I use Voice Dictation in existing workflows?
Yes. You can use voice input to modify existing workflows via AI Assistant or generate new logic within AI Builder.

Q: My microphone isn’t working. What should I check?
Confirm microphone permissions are enabled in your browser and operating system settings. Refresh the page after granting access.

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