Learn how Voice AI outbound calling works, which requirements and call limits apply, how to accept location-level outbound calling terms directly inside a workflow, how contact consent is handled, and where to review outbound call performance.

Accepting the outbound calling terms does not establish consent for an individual contact. Businesses remain responsible for determining whether contacts can legally receive outbound AI calls and for honoring applicable consent requirements, opt-outs, DND preferences, and calling laws.

Voice AI Outbound Calling allows businesses to place AI-powered outbound calls from workflow actions in GHL Customer Care. Users can add the Voice AI Outbound Call action to a workflow, select an AI agent, choose a From Phone Number, and let the workflow schedule the call automatically.

The same Voice AI agent can support both inbound and outbound calls when configured with the appropriate prompts and call instructions. Required outbound calling terms can also be completed directly inside the workflow action when the location has not previously accepted them.

Voice AI Outbound Calling helps teams scale phone outreach without manually dialing every contact. Workflow-based setup keeps call configuration organized while the higher daily capacity supports larger reminder, follow-up, and reactivation campaigns.

• Automated Call Scheduling: Place outbound calls from workflows without manual dialing.
• Workflow-Based Outreach: Trigger calls from forms, tags, appointments, pipeline changes, and other workflow events.
• Inline Outbound Setup: Accept required outbound calling terms directly from the Voice AI Outbound Call workflow action when prompted.
• One-Time Location Acceptance: Required terms are recorded at the location level instead of being required for every workflow.
• Agent Efficiency: Use Voice AI agents to handle outbound conversations and follow-up.
• Scalable Call Volume: Place up to 5,000 outbound Voice AI calls per location per day.
• Faster Throughput: Place up to 10 calls per minute per location.
• Time-Zone-Based Scheduling: Calls are scheduled between 8:00 AM and 8:00 PM based on the contact’s phone-number timezone.
• Same-Country Domestic Calling: Place calls to supported domestic numbers in the same country as the location.
• Performance Visibility: Review outbound activity and results from Voice AI reporting.

Outbound Voice AI requires the location and workflow to meet supported platform requirements before calls can be placed. Accepting outbound calling terms inside the workflow simplifies setup, but it does not replace other eligibility, verification, consent, or compliance requirements.

• The location must remain within applicable GHL Customer Care Acceptable Use Policy thresholds.
• Calls must be placed through a workflow using the Voice AI Outbound Call action.
• An eligible Voice AI agent and From Phone Number must be selected.
• Required outbound calling terms must be accepted for the location when prompted.
• Applicable KYC or location-verification requirements must be completed.
• The contact must have a valid supported same-country domestic phone number.
• The business is responsible for determining whether each contact can legally receive the outbound call.

Outbound calling safeguards control call volume, frequency, timing, and supported destinations. The increased daily location limit provides more campaign capacity while the other supported Voice AI outbound safeguards continue to apply.

Required outbound calling terms can now be accepted directly inside the Voice AI Outbound Call workflow action. This removes the need to leave the workflow builder and complete a separate terms-acceptance flow before configuring outbound calling.

If the location has not previously accepted the required outbound calling terms, the action drawer can include:

• AI Agent selection
• From Phone Number selection
• Required outbound calling consent checkbox
• Terms & Conditions
• Calling guidelines

Review the terms and Calling guidelines, select the required checkbox, and save the action. Acceptance is recorded once for the location, so the required acknowledgement does not need to be completed for every workflow action.

The Flexible Outbound Calling Framework gives businesses control over how they manage contact consent before placing outbound AI calls. Location-level acceptance of GHL Customer Care’s outbound calling terms is separate from determining whether an individual contact can legally receive a call.

• GHL Customer Care does not validate contact consent before placing outbound Voice AI calls.
• Businesses are responsible for ensuring contacts can legally receive outbound AI calls.
• Contact consent can be managed outside GHL Customer Care.
• Accepting location-level outbound calling terms does not establish consent for an individual contact.
• Platform safeguards still apply, including applicable KYC requirements, call limits, calling hours, same-country calling, and Acceptable Use Policy thresholds.
• If a location exceeds applicable Acceptable Use Policy thresholds, outbound calling may be automatically paused.

The Voice AI Outbound Calling Dashboard helps teams review outbound call performance and troubleshoot campaign results. It provides visibility into call outcomes, sentiment, triggered actions, and the workflow responsible for initiating each call.

• Attempted calls
• Connected calls
• Voicemail, no-answer, and failed calls
• Actions triggered
• Sentiment analysis
• Call logs
• Workflow name

Screenshot

Screenshot

Proper setup ensures the workflow can place outbound calls using the correct Voice AI agent, phone number, and location-level outbound calling terms. Review location eligibility and your contact-consent process before publishing the workflow.

Step 1: Create a Workflow

The workflow determines when a contact reaches the outbound call action. Use triggers and conditions that match the audience and outreach scenario you intend to call.

Screenshot

Step 2: Add the Voice AI Outbound Call Action

The Voice AI Outbound Call action connects the workflow to the Voice AI agent that will place the call when the contact reaches this step.

Animated

Step 3: Configure the Action

The selected AI Agent controls the conversation while the From Phone Number determines which eligible number is used to place the outbound call.

Animated

Step 4: Accept Outbound Calling Terms When Required

If the location has not yet accepted the required outbound calling terms, the acknowledgement can now be completed directly inside the Voice AI Outbound Call action without leaving the workflow builder.

Step 5: Save, Publish, and Test

Testing with an appropriate internal contact helps verify the workflow, Voice AI agent, calling number, and location eligibility before broader outreach begins.