# Number Pool Support in Voice AI Agents > Learn how to manage a Number Pool for your Voice AI Agents in GHL Customer Care. Route calls across multiple phone numbers based on your agent's configuration. - Source: https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/number-pool-support-in-voice-ai-agents - Section: AI Employee / Voice AI - Reading time: 2 min - Images: 5, each explained below - Modified on Wed, 26 Aug at 9:20 AM --- We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration. **Important:** Ensure you have at least one Number Pool created in order to use this feature. --- **TABLE OF CONTENTS** - [Key Benefits of Number Pool Support](#key-benefits-of-number-pool-support)[](#how-to-assign-a-number-pool-to-a-voice-ai-agent) - [How to Assign a Number Pool to a Voice AI Agent](#how-to-assign-a-number-pool-to-a-voice-ai-agent)[](#step-1-access-voice-ai-agent-settings) - [Step 1: Access Voice AI Agent Settings](#step-1-access-voice-ai-agent-settings)[](#step-2-choose-or-create-a-voice-ai-agent) - [Step 2: Choose or Create a Voice AI Agent](#step-2-choose-or-create-a-voice-ai-agent) - Step 3: Open the Phone & Availability Tab - Step 4: Assign a Number Pool - Step 5: Save the Configuration[](#related-articles) - [Related Articles](#related-articles) --- # **Key Benefits of Number Pool Support** - **Single-Agent Efficiency:** Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents. - **Streamlined Workflow:** Centralizes call routing, simplifying operations and minimizing redundancy. --- ## **How to Assign a Number Pool to a Voice AI Agent** ### **Step 1:** Access Voice AI Agent Settings 1. **Log in** to your GHL Customer Care account. 2. From the left-hand menu, click on **AI Agents**. 3. In the top navigation bar, select **Voice AI**. ![Step 1: Access Voice AI Agent Settings (image 1 of 5)](https://jumpshare.com/v/JXmWpgEMlruiyBquN5o0+/Screen+Shot+2025-06-12+at+6.18.48+PM.png) **Step 1: Access Voice AI Agent Settings (image 1 of 5)** This screenshot appears in the "Step 1: Access Voice AI Agent Settings" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: Log in to your GHL Customer Care account. From the left-hand menu, click on AI Agents. In the top navigation bar, select Voice AI. Immediately after, the guide continues: Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List. - What to choose: Log in to your GHL Customer Care account. From the left-hand menu, click on AI Agents. In the top navigation bar, select Voice AI. - Controls: Log in, AI Agents, Voice AI - Next: Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List: Full procedure: 1. Log in to your GHL Customer Care account. 2. From the left-hand menu, click on AI Agents. 3. In the top navigation bar, select Voice AI. ### **Step 2:** Choose or Create a Voice AI Agent 1. Click on **\+ Create Agent** to make a new agent, or ![Step 1 of 2: Click on + Create Agent to make a new agent, or](https://jumpshare.com/v/NSqKYwVAM07R4ULbN4xR+/Screen+Shot+2025-06-12+at+6.23.11+PM.png) **Step 1 of 2: Click on + Create Agent to make a new agent, or** This screenshot accompanies step 1 of 2 in the "Step 2: Choose or Create a Voice AI Agent" section of "Number Pool Support in Voice AI Agents". At this point in the walkthrough you click on + Create Agent to make a new agent, or. The next step is to choose an existing one from your Agent List. - What to click: Click on + Create Agent to make a new agent, or - Controls: + Create Agent, Agent List, agent's, name, three-dot menu, Edit - Next: Choose an existing one from your Agent List: Full procedure: 1. Click on + Create Agent to make a new agent, or <- this image 2. Choose an existing one from your Agent List: 2. Choose an existing one from your **Agent List**: - Click directly on the **agent's** **name**, or - Click the **three-dot menu** next to the agent and select **Edit**. ![Step 2: Choose or Create a Voice AI Agent (image 3 of 5)](https://jumpshare.com/v/aMnBZ8mRiRLne65utxHQ+/Screen+Shot+2025-06-12+at+6.24.30+PM.png) **Step 2: Choose or Create a Voice AI Agent (image 3 of 5)** This screenshot appears in the "Step 2: Choose or Create a Voice AI Agent" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List. Immediately after, the guide continues: Inside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the…. - What to choose: Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List: - Controls: + Create Agent, Agent List, agent's, name, three-dot menu, Edit - Next: Inside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent. Full procedure: 1. Click on + Create Agent to make a new agent, or 2. Choose an existing one from your Agent List: ### **Step 3:** Open the Deploy Tab and assign a Number Pool 1. Inside the Voice AI agent editor, click the **Deploy** tab. 2. In the **Phone** section, locate **Numbers & number pool**. 3. Click the **Numbers & number pool** dropdown. 4. Select the Number Pool you want to assign to the Voice AI agent. 5. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent. ![Step 3: Open the Deploy Tab and assign a Number Pool (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079359971/original/iZR-zypmRkrjuTkCMt3CaNufqXXAGckT7g.png) **Step 3: Open the Deploy Tab and assign a Number Pool (image 4 of 5)** This screenshot appears in the "Step 3: Open the Deploy Tab and assign a Number Pool" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: Inside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the correct Number Pool is selected before continuing. Only existing…. Immediately after, the guide continues: After selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent. - What to choose: Inside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent. - Controls: Deploy, Phone, Numbers & number pool - Next: After selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent. Full procedure: 1. Inside the Voice AI agent editor, click the Deploy tab. 2. In the Phone section, locate Numbers & number pool. 3. Click the Numbers & number pool dropdown. 4. Select the Number Pool you want to assign to the Voice AI agent. 5. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent. ### **Step 4:** Save the Configuration 1. After selecting the desired number pool, click the **Save** button. 2. Your selected number pool is now successfully assigned to the agent. ![Step 4: Save the Configuration (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155079360291/original/kQtUCmXmB9Q0rbvC-lkfw5GHaSF7vrmW8Q.png) **Step 4: Save the Configuration (image 5 of 5)** This screenshot appears in the "Step 4: Save the Configuration" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: After selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent. Immediately after, the guide continues: Creating Voice AI Agents AI Voice Agents Overview Voice AI Agents Dashboard Testing Voice AI Agents Voice AI: Multi-Language Support. - How to confirm: After selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent. - Controls: Save - Next: Creating Voice AI Agents AI Voice Agents Overview Voice AI Agents Dashboard Testing Voice AI Agents Voice AI: Multi-Language Support Full procedure: 1. After selecting the desired number pool, click the Save button. 2. Your selected number pool is now successfully assigned to the agent. --- ## **Related Articles** - **[](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-create-voice-ai-agents)**[](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-create-voice-ai-agents)[Creating Voice AI Agents](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-create-voice-ai-agents) - [AI Voice Agents Overview](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/overview-of-voice-ai-agents) - [Voice AI Agents Dashboard](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/voice-ai-agents-dashboard-overview) - [Testing Voice AI Agents](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/how-to-test-voice-ai-agents) - [Voice AI: Multi-Language Support](https://docs.ghlcustomercare.com/docs/ai-employee/voice-ai/multi-language-support-for-voice-ai-agents) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com