# Google Drive Daily Sync for Knowledge Base Files > Enable Daily Scheduled Sync for Google Drive files in GHL Customer Care Knowledge Base to keep supported documents current with automatic checks every 24 hours. - Source: https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/google-drive-daily-sync-for-knowledge-base-files - Section: AI Employee / Knowledge Bases - Reading time: 8 min - Images: 5, each explained below - Modified on Fri, 14 Aug at 9:49 AM --- Knowledge Base # Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for an eligible file, GHL Customer Care checks its Google Drive source every 24 hours and refreshes the Knowledge Base when a change is detected. Syncing is controlled per file, giving you flexibility to automatically monitor frequently updated documents while leaving static content unchanged. This guide explains how Daily Scheduled Sync works and how to enable it in GHL Customer Care. What You'll Learn Daily Scheduled Sync is an optional Knowledge Base feature that monitors supported files imported from Google Drive for source changes. It is designed for documents that are updated regularly, such as pricing sheets, service information, policies, procedures, and FAQs, so the Knowledge Base can remain aligned with the latest source content. Labs Feature The feature must first be activated in Labs while it is available there, and Daily Scheduled Sync must then be enabled individually for each eligible Google Drive file you want GHL Customer Care to monitor. Table of Contents 1. [What is Daily Scheduled Sync for Google Drive Knowledge Base Files?](#section-1) 2. [Key Benefits of Daily Scheduled Sync](#section-2) 3. [Supported Files and Eligibility](#section-3) 4. [How Daily Scheduled Sync Works](#section-4) 5. [Daily Scheduled Sync vs. Google Sheets Auto-Sync](#section-5) 6. [How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files](#section-6) 7. [Frequently Asked Questions](#section-faq) 8. [Related Articles](#section-related) ## 1What is Daily Scheduled Sync for Google Drive Knowledge Base Files? Daily Scheduled Sync is an optional Knowledge Base feature that monitors supported files imported from Google Drive for source changes. It is designed for documents that are updated regularly, such as pricing sheets, service information, policies, procedures, and FAQs, so the Knowledge Base can remain aligned with the latest source content. After Daily Scheduled Sync is enabled for a Google Drive–imported file, GHL Customer Care checks the source once every 24 hours. - If the source **has not changed**, GHL Customer Care records the check and stops. The file is not downloaded, reprocessed, re-chunked, or re-embedded. - If the source **has changed**, GHL Customer Care automatically uses the existing Google Drive re-sync process to update the Knowledge Base file. - Daily Scheduled Sync is enabled **per file**, so you can choose which documents need recurring monitoring. GHL Customer Care's Google Drive Knowledge Base integration already supports importing eligible documents and manually re-syncing them when needed. Daily Scheduled Sync adds an automatic option for files that need ongoing updates. [Learn more about importing files from Google Drive](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-google-drive-integration). ## 2Key Benefits of Daily Scheduled Sync Daily Scheduled Sync reduces repetitive Knowledge Base maintenance while helping AI tools reference fresher source content. Because synchronization is controlled at the file level, you can automate updates where freshness matters without continuously reprocessing files that rarely change. **Always-current knowledge:** Keep Knowledge Base content aligned with updated Google Drive source documents. **Fewer manual re-syncs:** Reduce the need to manually trigger Re-sync after routine document changes. **Efficient source checks:** Unchanged files receive a lightweight source check rather than unnecessary downloading, re-chunking, and re-embedding. **Per-file control:** Enable recurring sync only for the files that require continuous monitoring. **More reliable Knowledge Base content:** Help supported AI tools retrieve information that reflects newer versions of frequently updated documents. ## 3Supported Files and Eligibility Daily Scheduled Sync is intended specifically for eligible documents imported through the Google Drive Knowledge Base integration. Understanding which sources qualify helps prevent confusion between Google Drive files and files uploaded directly from a computer. Daily Scheduled Sync supports Google Drive–imported: - PDF files - Google Docs - Microsoft Word `.doc` files - Microsoft Word `.docx` files A file must be imported from **Google Drive** to use this scheduled sync capability. Files uploaded directly from your computer are separate static file sources and do not use Google Drive scheduled synchronization. In the Knowledge Base Files list, eligible imported files can be identified by the **Google Drive** label in the **Source** column. GHL Customer Care's existing Google Drive integration supports these same document types and provides manual Re-sync for imported sources. ![Supported Files and Eligibility (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078463221/original/JrWI1P0XnGCyBcYYiQ40SFcdtzXfDtSUBA.png) **Supported Files and Eligibility (image 1 of 5)** This screenshot appears in the "Supported Files and Eligibility" section of "Google Drive Daily Sync for Knowledge Base Files". For context, this section explains: Knowledge Base Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for an eligible file, GHL Customer Care checks its Google Drive source every 24 hours…. This part of the guide covers 12 fields, listed below. - Fields: Key Benefits of Daily Scheduled Sync, Supported Files and Eligibility, How Daily Scheduled Sync Works, Daily Scheduled Sync vs. Google Sheets Auto-Sync, Frequently Asked Questions, Related Articles, PDF files, Google Docs, Microsoft Word.doc files, Microsoft Word.docx files, Downloaded again, Updated in storage - Controls: has not changed, has changed, per file, Google Drive, Source, Re-sync, Settings, Labs, Sub-Account, Scheduled sync for google drive, Activate Feature, AI Agents Full procedure: 1. What is Daily Scheduled Sync for Google Drive Knowledge Base Files? 2. Key Benefits of Daily Scheduled Sync 3. Supported Files and Eligibility 4. How Daily Scheduled Sync Works 5. Daily Scheduled Sync vs. Google Sheets Auto-Sync 6. How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files 7. Frequently Asked Questions 8. Related Articles ## 4How Daily Scheduled Sync Works Daily Scheduled Sync checks whether the original Google Drive file has changed before deciding whether additional processing is required. This change-detection approach helps keep dynamic documents current while avoiding unnecessary processing for files that remain unchanged. ### When the source file has not changed GHL Customer Care records that the scheduled check occurred and takes no further action. The file is not: - Downloaded again - Updated in storage - Re-chunked - Re-embedded ### When the source file has changed GHL Customer Care automatically sends the file through the existing Google Drive import re-sync flow. Once processing is complete, the Knowledge Base can use the updated content. ### When the source file becomes unavailable If the source file is deleted from Google Drive or GHL Customer Care loses access to it, scheduled synchronization stops and the issue is surfaced rather than continuing to sync an unavailable source. Daily Scheduled Sync does not replace the existing manual **Re-sync** option. Manual Re-sync remains useful when you want to pull an update on demand instead of waiting for the next scheduled source check. The existing Google Drive integration documents the manual Re-sync workflow. ## 5Daily Scheduled Sync vs. Google Sheets Auto-Sync Google Drive document synchronization and Google Sheets synchronization are separate Knowledge Base capabilities with different update behaviors. Knowing the difference helps you choose the appropriate source type when your information changes frequently. ### Google Drive Daily Scheduled Sync - Applies to eligible PDFs, Google Docs, DOC, and DOCX files imported from Google Drive. - Checks the source every 24 hours when Daily Scheduled Sync is enabled. - Uses per-file scheduled sync controls. - Re-syncs the document when a source change is detected. ### Google Sheets synchronization - Applies to Google Sheets connected as structured table sources. - Supports more frequent automatic synchronization. - Is designed for structured spreadsheet data rather than document files. Google Sheets Knowledge Base sources can automatically refresh approximately every 15 minutes, making them better suited to structured data that needs more frequent updates. [Learn more about Google Sheets Integration for Knowledge Base](https://docs.ghlcustomercare.com/docs/ai-employee/ai-employee/google-sheet-integration-for-knowledge-base). ## 6How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files Proper setup ensures GHL Customer Care can monitor the intended Google Drive source and update the correct Knowledge Base file. The feature must first be activated in Labs while it is available there, and Daily Scheduled Sync must then be enabled individually for each eligible Google Drive file you want GHL Customer Care to monitor. Step 1 ### Activate Daily Scheduled Sync in Labs 1. Go to **Settings** in your GHL Customer Care sub-account. 2. Select **Labs**. 3. Open the **Sub-Account** tab. 4. Locate **Scheduled sync for google drive**. 5. Click **Activate Feature**. ![Activate Daily Scheduled Sync in Labs (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078463278/original/5APHL0fFrR3FbIIne5qbtUDRtmGBMJOifQ.png) **Activate Daily Scheduled Sync in Labs (image 2 of 5)** This screenshot appears in the "Activate Daily Scheduled Sync in Labs" section of "Google Drive Daily Sync for Knowledge Base Files". For context, this section explains: Knowledge Base Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for an eligible file, GHL Customer Care checks its Google Drive source every 24 hours…. This part of the guide covers 12 fields, listed below. - Fields: Key Benefits of Daily Scheduled Sync, Supported Files and Eligibility, How Daily Scheduled Sync Works, Daily Scheduled Sync vs. Google Sheets Auto-Sync, Frequently Asked Questions, Related Articles, PDF files, Google Docs, Microsoft Word.doc files, Microsoft Word.docx files, Downloaded again, Updated in storage - Controls: has not changed, has changed, per file, Google Drive, Source, Re-sync, Settings, Labs, Sub-Account, Scheduled sync for google drive, Activate Feature, AI Agents Full procedure: 1. What is Daily Scheduled Sync for Google Drive Knowledge Base Files? 2. Key Benefits of Daily Scheduled Sync 3. Supported Files and Eligibility 4. How Daily Scheduled Sync Works 5. Daily Scheduled Sync vs. Google Sheets Auto-Sync 6. How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files 7. Frequently Asked Questions 8. Related Articles Step 2 ### Open the Knowledge Base 1. From your sub-account, go to **AI Agents**. 2. Select **Knowledge Base**. 3. Locate the Knowledge Base containing the Google Drive file you want to monitor. 4. Click the edit icon or open the Knowledge Base. GHL Customer Care currently uses **AI Agents → Knowledge Base** as the main navigation path for creating and managing Knowledge Bases. ![Open the Knowledge Base (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078463354/original/XxxddcWU0R9xRaNUEplemjhxjFN-rfdruw.png) **Open the Knowledge Base (image 3 of 5)** This screenshot appears in the "Open the Knowledge Base" section of "Google Drive Daily Sync for Knowledge Base Files". For context, this section explains: Knowledge Base Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for an eligible file, GHL Customer Care checks its Google Drive source every 24 hours…. This part of the guide covers 12 fields, listed below. - Fields: Key Benefits of Daily Scheduled Sync, Supported Files and Eligibility, How Daily Scheduled Sync Works, Daily Scheduled Sync vs. Google Sheets Auto-Sync, Frequently Asked Questions, Related Articles, PDF files, Google Docs, Microsoft Word.doc files, Microsoft Word.docx files, Downloaded again, Updated in storage - Controls: has not changed, has changed, per file, Google Drive, Source, Re-sync, Settings, Labs, Sub-Account, Scheduled sync for google drive, Activate Feature, AI Agents Full procedure: 1. What is Daily Scheduled Sync for Google Drive Knowledge Base Files? 2. Key Benefits of Daily Scheduled Sync 3. Supported Files and Eligibility 4. How Daily Scheduled Sync Works 5. Daily Scheduled Sync vs. Google Sheets Auto-Sync 6. How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files 7. Frequently Asked Questions 8. Related Articles Step 3 ### Open the Files tab 1. Inside the Knowledge Base, select **Files**. 2. Review the files already added to the Knowledge Base. 3. Look for the **Google Drive** label in the **Source** column. If you have not imported the document yet: 1. Click **Add files** or **Import from Google Drive**, depending on the available view. 2. Connect and authorize your Google account if needed. 3. Select the supported document from Google Drive. 4. Import the file. 5. Wait until its status shows **Processed**. ![Open the Files tab (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078463431/original/zV2PMgmPjywJu21GZ4RHx7BH0Gt1BmzroA.png) **Open the Files tab (image 4 of 5)** This screenshot appears in the "Open the Files tab" section of "Google Drive Daily Sync for Knowledge Base Files". For context, this section explains: Knowledge Base Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for an eligible file, GHL Customer Care checks its Google Drive source every 24 hours…. This part of the guide covers 12 fields, listed below. - Fields: Key Benefits of Daily Scheduled Sync, Supported Files and Eligibility, How Daily Scheduled Sync Works, Daily Scheduled Sync vs. Google Sheets Auto-Sync, Frequently Asked Questions, Related Articles, PDF files, Google Docs, Microsoft Word.doc files, Microsoft Word.docx files, Downloaded again, Updated in storage - Controls: has not changed, has changed, per file, Google Drive, Source, Re-sync, Settings, Labs, Sub-Account, Scheduled sync for google drive, Activate Feature, AI Agents Full procedure: 1. What is Daily Scheduled Sync for Google Drive Knowledge Base Files? 2. Key Benefits of Daily Scheduled Sync 3. Supported Files and Eligibility 4. How Daily Scheduled Sync Works 5. Daily Scheduled Sync vs. Google Sheets Auto-Sync 6. How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files 7. Frequently Asked Questions 8. Related Articles For detailed Google Drive import instructions, see [Knowledge Base - Google Drive Integration](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-google-drive-integration). Step 4 ### Turn on Daily Scheduled Sync 1. Locate the Google Drive–imported file in the Files table. 2. Go to the **Actions** column. 3. Hover over the scheduled sync control to confirm **Turn on daily sync**. 4. Click the control to enable Daily Scheduled Sync for that file. ![Turn on Daily Scheduled Sync (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078463554/original/y8XrNGNrFUs3fjH_isGBVMZOOAaF65k8Tw.png) **Turn on Daily Scheduled Sync (image 5 of 5)** This screenshot appears in the "Turn on Daily Scheduled Sync" section of "Google Drive Daily Sync for Knowledge Base Files". For context, this section explains: Knowledge Base Daily Scheduled Sync for Google Drive Knowledge Base Files Daily Scheduled Sync helps keep Google Drive–imported Knowledge Base files current without requiring repeated manual re-syncs. When enabled for an eligible file, GHL Customer Care checks its Google Drive source every 24 hours…. This part of the guide covers 12 fields, listed below. - Fields: Key Benefits of Daily Scheduled Sync, Supported Files and Eligibility, How Daily Scheduled Sync Works, Daily Scheduled Sync vs. Google Sheets Auto-Sync, Frequently Asked Questions, Related Articles, PDF files, Google Docs, Microsoft Word.doc files, Microsoft Word.docx files, Downloaded again, Updated in storage - Controls: has not changed, has changed, per file, Google Drive, Source, Re-sync, Settings, Labs, Sub-Account, Scheduled sync for google drive, Activate Feature, AI Agents Full procedure: 1. What is Daily Scheduled Sync for Google Drive Knowledge Base Files? 2. Key Benefits of Daily Scheduled Sync 3. Supported Files and Eligibility 4. How Daily Scheduled Sync Works 5. Daily Scheduled Sync vs. Google Sheets Auto-Sync 6. How To Setup Daily Scheduled Sync for Google Drive Knowledge Base Files 7. Frequently Asked Questions 8. Related Articles GHL Customer Care will now check that file's Google Drive source once every 24 hours. Step 5 ### Enable sync for additional files as needed Repeat the process for each Google Drive file that requires automatic monitoring. Because Daily Scheduled Sync is configured per file, you can use it selectively. For example, you may enable it for a pricing document that changes every month while leaving an older reference document without scheduled synchronization. Step 6 ### Validate important Knowledge Base updates After an important source change has been synchronized and processing is complete, you can optionally use the **Knowledge Base Retrieval Tester** to confirm that the updated information can be retrieved. The Retrieval Tester lets you ask realistic questions, inspect the returned Knowledge Base sources, and retest after content updates. [Learn more about the Knowledge Base Retrieval Tester](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/what-is-the-knowledge-base-retrieval-tester). ## Frequently Asked Questions ### Can I choose what time Daily Scheduled Sync runs? No custom synchronization time is currently described for this feature. Once enabled, GHL Customer Care checks the eligible source file once every 24 hours. ### Does Daily Scheduled Sync work for files uploaded from my computer? No. Daily Scheduled Sync is designed for supported files imported from Google Drive. Files uploaded directly from a computer are separate Knowledge Base sources. ### What happens if GHL Customer Care checks the file and nothing has changed? GHL Customer Care records the check and stops. It does not download the file again or perform unnecessary storage updates, re-chunking, or re-embedding. ### Can I still manually re-sync a Google Drive file? Yes. Manual Re-sync remains available for Google Drive–imported files and can be used when you want to pull the latest source version on demand. ### Is Daily Scheduled Sync enabled for every Google Drive file automatically? No. The feature is opt-in and configured per file. You decide which eligible Google Drive files should receive recurring source checks. ### What happens if the original Google Drive file is deleted or becomes inaccessible? Scheduled synchronization stops when the source is no longer available or accessible, and GHL Customer Care surfaces the condition rather than continuing to synchronize an unavailable file. ### Is Google Sheets auto-sync the same as Daily Scheduled Sync? No. Google Sheets uses a separate Knowledge Base integration for structured spreadsheet data and supports a more frequent automatic refresh cycle. Daily Scheduled Sync applies to eligible Google Drive document files and checks their sources every 24 hours. ### How can I confirm that updated content is available to my AI tools? Wait for the updated file to finish processing, then use the Knowledge Base Retrieval Tester to ask a question related to the changed content and review the retrieved source. ## Related Articles - [Knowledge Base - Google Drive Integration](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-google-drive-integration) - [Knowledge Base Overview](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/knowledge-base-overview) - [Google Sheets Integration for Knowledge Base](https://docs.ghlcustomercare.com/docs/ai-employee/ai-employee/google-sheet-integration-for-knowledge-base) - [What is the Knowledge Base Retrieval Tester?](https://docs.ghlcustomercare.com/docs/ai-employee/knowledge-bases/what-is-the-knowledge-base-retrieval-tester) - [How AI Agents Use the Knowledge Base Tool to Answer Customer Inquiries](https://docs.ghlcustomercare.com/docs/ai-employee/agent-studio/how-ai-agents-use-the-knowledge-base-tool-to-answer-customer-inquiries) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com